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Chapter 7:
Tips & Error Handling
This collection "Tips and Error Handling" will
continue to grow. We are always happy to receive
your ideas and suggestions! In the following
pages you will find some of the most frequently
occurring problems and tips for handling them.
Please become familiar with the following tips
and help on errors. If you can't find the solution
to your problem here, then contact your dealer.
He or she will gladly answer your questions
concerning operation of your
Casablanca
Prestige
. The
MacroSystem
hotline can only help
you with technical problems.
More support information can be found at:
www.macrosystem.de (Europe)
www.casablanca.tv (North America)
SWITCHING ON THE MACHINE
Problem:
Every time the machine is turned on the
installation query appears.
Solution:
After successful installation you must
remove the SmartMedia card from the machine
(and store in a safe place). The system then starts
and displays the Main menu of the user interface.
CONNECTION OPTIONS
Problem:
Can I connect other input devices?
Solution:
Yes. You can connect most types of USB
mice and trackballs that are available on the mar-
ket. You can also use USB keyboards (PowerKey
Option) or the Twister input device.
TRACKBALL
Problem:
The trackball makes a grinding sound
and/or cursor movement is jumpy or works only
in one direction.
Solution:
The trackball is probably dirty. Carefully
remove the ball and clean it.
PICTURE AND SOUND
Problem:
There is no video picture when I am
trying to input from my VCR or camera. When I
bring up the "Video settings" menu I see the menu
but the screen is otherwise black.
Solution:
Check to be sure that:
– you have connected and activated the video in-
put device. Are all the cables connected properly?
– you have activated the correct input.
– the video input device is actually sending a
signal, meaning that it is playing a cassette with
recorded material.
Problem:
During titling letters appear correctly
on the screen but after being recorded out or even
during transfer "jaggedness" and "bleeding" are
seen.
Solution:
This is a problem to colors being too
"hot", meaning that they are over-saturated.
Casablanca Prestige can create colors that can only
be processed by professional video machines and
that lead to distortions when using VHS, SVHS,
or even DV devices. In such a case simply reduce
the color saturation and brightness (section 3.3,
Color box). You will retain almost the same color
shade but can record it without distortion.
Problem:
There is no picture when I record from
the video input device. The message "No video
signal" appears.
Solution:
Read the corresponding information in
section 2.4.
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