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Troubleshooting of Canyon SMART 
WATCHES: possible difficulties and 
solutions

 

 

Synchronization of alerts and messages between a 
smartphone and a smartwatch is faulty 

The only correct way to connect Canyon Smart Watches to smartphones is Canyon 
Fit application. It usually syncs data between a smartphone and a watch while 
working on background. Please note, that some smartphone manufacturers set 
limitations of background apps in order to save battery charge and improve 
smartphone performance. It may lead to unstable connection and faulty 
synchronization of alerts and messages. In order to avoid that, please deactivate all 
possible limitations in your operation system settings. 
 
Deactivation of limitations in the most popular Android smartphones 

Xiaomi 

1. Settings - All apps - Canyon Fit - turn on Autolaunch  

2. Settings - All apps - Canyon Fit - Activity Control - choose No Limitations 

(If #1 and #2 were not successful. Settings - About Phone - tap “MIUI Version” 
multiple times until you see an alert “You became a developer”. Settings - More 
Settings - For Developers - turn off MIUI optimization. Reboot the phone.) 

Huawei (tested on Mate 20 EMUI) 

Settings - Battery - Applications Launch - Canyon Fit - Deactivate automatic control - 
Manual comntrol - Activate all checkboxes - ok 

Samsung (tested on A5) 

1. Settings - Applications - Canyon Fit - Battery - Optimization - All applications - 
Canyon Fit - Dectivate checkbox 

2. Settings - Optimization - Wait for status to appear - Battery - Deactivate checkbox 
from Canyon Fit - List of exceptions - Add application - Canyon Fit  

Содержание Marzipan CNS-SW75PP

Страница 1: ...r operation system settings Deactivation of limitations in the most popular Android smartphones Xiaomi 1 Settings All apps Canyon Fit turn on Autolaunch 2 Settings All apps Canyon Fit Activity Control choose No Limitations If 1 and 2 were not successful Settings About Phone tap MIUI Version multiple times until you see an alert You became a developer Settings More Settings For Developers turn off ...

Страница 2: ... Canyon Fit Don t optimize Ok Device fails to turn on If during the charging process your smart watch blinks vibrates but doesn t turn on The battery may be discharged in the process of transportation or storage Please do the following repetitive steps 1 Switch the device to power source 2 Switch it off from the power source until it vibrates nearly 1 second 3 Repeat it multiple times 4 Depending ...

Страница 3: ...edometer step counter is out of order Make sure that this function is declared by the manufacturer for this model Check if the device fits tightly Go to the step counting section Flap the arm as if walking several times Number of steps on the device screen should change Heart rate monitor is out of order Make sure the device fits tightly Heart rate monitor works correctly only when the sensor fits...

Страница 4: ...is device is designed to display notifications and their partial content Read the main text of the notice on your smartphone There is a water in my watch Carefully read the specifications for your device Devices with protection class ip67 should not be immersed into water for more than a minute and or to a depth of more than 1 meter Devices with a class of protection ip68 are allowed to operate no...

Страница 5: ...out where you can buy it For Apple users I have activated the notification option on my phone but notifications are not shown on the device To receive notifications create the Bluetooth pairing in your phone settings For Apple users I have disconnected the device from the mobile application but the device is still receiving notifications For complete disconnection of the device from your phone dis...

Страница 6: ...ect another language Your device has limited language option By default the language selected in smartphone application will be set on your device In case the application language doesn t supported by the device the default language English will be set My device has the IP68 protection grade but after bathing the device does not work works improperly The device may not be used in hot water For And...

Страница 7: ...we do not recommend relying on this measurement recorded by the watch for guidance for medical purposes For correct blood pressure measurements we recommend using medical devices and not a smart watch I disconnect the charger from the watch while it s still plugged into the power source The charger s diodes stick to the metal strap and the strap heats up For safety reasons you should unplug the ch...

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