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Canon

 

 

varioPRINT 6000 TITAN Series Service Guide 

varioPRINT 6000 TITAN Series

 

Service Guide 

 

April 2021 

Revision 1 

 

Page 60 

C. 

Internet Support 

Canon USA’s Engineering Services and Solutions provides high-quality 
support via the Internet, and is only available for Canon USA’s Authorized 
Servicing Dealers. 

1.  Canon USA’s e-Support Center Website 

To access Canon internet support, go to the 

e-Support Center Website

.  

The 

e-Support Center Website

 is designed to provide Systems Engineers and 

Technicians access to technical support information via the World Wide 
Web. 

The following functions and information can be accessed: 

•

 

Proactive notification of new releases, patches, Technical 
Publications, and other information via e-mail message 

•

 

Search for technical solutions with the Integrated Knowledge 
Management System through a natural language query 

•

 

Read or download on-line documentation 

•

 

Download patches and their Readme files 

•

 

Download firmware and software drivers 

•

 

Track or close logged cases  

•

 

Review all open cases 

2.  Robin & Porthos 

Robin & Porthos provides access to download and view web enabled 
technical documents (Technical Service Manuals and Technical 
Publications) for branded products (varioPRINT and PRISMA Software) 
located on an external system (independent from the 

e-Support Center Website

). 

Registration and training is required for access to Robin & Porthos. Refer 
to the 

e-Support Center Website

 for details. 

3.  Canon USA’s Partner Portal Website 

The 

Partner Portal Website

  provides links to the Engineering Services and 

Solutions, BICG Product Marketing, Canon Network Access and Canon 
Financial Services. 

The Engineering Services and Solutions Division, link provides access to 
view and download Service Guides, Customer Expectation Documents 
and Service Revenue/Profit Calculators. 

Access is limited to an Authorized Dealer’s Management staff. Please 
contact your Dealer Administrator to request access to the Engineering 
Services and Solutions Division section of the 

Partner Portal Website

. 

 

 

Содержание varioPRINT 600 TITAN Series

Страница 1: ...Canon Service Guide varioPRINT 6000 TITAN Series...

Страница 2: ...CE GUIDE INCLUDES THE INFORMATION RELATING TO THE VARIOPRINT TITAN 6330 6270 6220 6180 TP TITAN and MICR TITAN MODELS THE INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR TH...

Страница 3: ...ions controlling exports from the United States Canon U S A Inc from time to time updates this online Service Guide and may modify the information and or specifications contained in it at any time wit...

Страница 4: ...ocBox 12 6 Remote Control App 12 7 Role Based Configurable UI 12 8 Embedded JDF JMF Interface 12 9 User Authentication Security Extensions 12 10 StackLogic 13 11 PRISMAlytics Dashboard 13 12 PRISMAsyn...

Страница 5: ...Training Course 29 5 GBC PowerPunch Online Training 29 6 BGB3202 Perfect Binder Training Program 29 F Training Facilities 30 1 Online Course Training Facilities 30 2 Classroom Training Facilities 30...

Страница 6: ...oPRINT 6000 TITAN Series Limited Warranty Conditions 56 B OPC Belt Limited Warranty 56 C Warranty Programs 56 D Service Parts Availability 57 IX Product Technical Support Offerings 58 A Canon USA Tech...

Страница 7: ...equipment are is used The varioPRINT 6000 MICR TITAN Series combines the attributes needed to print magnetically readable characters for sensitive documents like checks and negotiable documents as wel...

Страница 8: ...ystem Software Version 8 4 which includes support for the PRISMAsync Print Server Controller type C53 Additional features available with PRISMAsync Print Server System Software Version 8 3 or later in...

Страница 9: ...Set 4 2582C043AA varioPRINT 6180 TP TITAN Base License Set 4 2582C042AA varioPRINT 6000 MICR TITAN Series varioPRINT 6000 MICR TITAN Base Model Set 6 3 4646C008AA varioPRINT 6270 MICR TITAN Base Licen...

Страница 10: ...Stacker with Top Cover B2 2429C022AA ICMU B1 2429C004AA Light Weight Media Kit A19 2429C019AA Media Enhancement Module10 2429C006AA DFD2 at iHCS for Online Finishing11 5414B001AA R sided docking at i...

Страница 11: ...Upgrade from VP6180 to VP6220 2583C004AA Speed Upgrade from VP6220 to VP6270 2583C005AA Speed Upgrade from VP6270 to VP6330 15 2583C006AA Temporary Speed Upgrade from VP6180 VP6220 to VP6270 30 days 1...

Страница 12: ...iguration 27 3666V555 Trimming Conveyor P2T PBS configuration 28 7603BD33AA Supplies Stitcher Wire S33 for the BLM500 550 3666V557 1 Item Numbers and Part numbers are subject to change without notice...

Страница 13: ...Round 4 1 7621B159AA ColorCoil Die for PowerPunch 44 Hole Oversized Oval 4 1 7621B160AA ColorCoil Die for PowerPunch 55 Hole Round 5 1 7621B156AA LooseLeaf Die for PowerPunch 3 5 7 Hole Round LTR 7621...

Страница 14: ...C013AA 1 Item Numbers and Part numbers are subject to change without notice 35 Includes SheetFeeder VP unwinder SheetFeeder VP Cutter and SheetFeeder VP transporter 36 Dedicated Service Training is re...

Страница 15: ...NT 6220 TITAN Standard TP MICR varioPRINT 6270 TITAN Standard TP MICR varioPRINT 6270 TITAN Standard TP varioPRINT 6330 TITAN Standard TP 2 Temporary Speed Upgrade License For customers who experience...

Страница 16: ...produce within a one month period based on letter size paper However the device should not be used to produce the maximum number of pages or a greater volume on a consistent monthly basis Sustained us...

Страница 17: ...from USB B PRISMAsync Print Server Standard Features Standard features available for the PRISMAsync Print Server 1 Remote Manager Enables the end user the ability to remotely manage and reassign jobs...

Страница 18: ...Remote Control App provides real time notifications when operator actions are required or if a problem with the printer requires immediate action Remote Control App End Users need to be registered by...

Страница 19: ...ctly from the varioPRINT 6000 TITAN Series The PRISMAlytics dashboard presents the operator with a comprehensive status fact based and real time performance of all connected devices utilizing a PRISMA...

Страница 20: ...er Current devices can be upgraded to system software V8 4 New Windows 10 LTSC OS Microsoft support is extended to 2029 an additional 3 years JMF Secure PDL URLs Support The PRISMAsync Print server su...

Страница 21: ...performance impact may be seen in PostScript jobs The impact is application dependent In most cases RIP speed remains faster than engine speed 2 E shredding Allows the end user to securely erase jobs...

Страница 22: ...w and manage system information A Multi message dashboard enables viewing the most import messages alerts followed by other messages A USB connector is available for direct printing software installat...

Страница 23: ...1 Standard PIM and two 2 Flex PIMs Three 3 Flex PIMs One 1 Standard PIM and the Tecnau DocuSheeter System One 1 Flex PIM and the Tecnau DocuSheeter System One 1 Standard PIM one 1 Optional PIM and the...

Страница 24: ...put Module Optional B1 to have two stacks of LTR size paper The paper tray capacity is increased to up to 3 400 sheets LTR 20 lb bond 80 g m2 The increased tray capacity is reflected in the Job Schedu...

Страница 25: ...s IMPORTANT The installation of the Light Weight Media Kit requires a main engine hardware modification by the service technician The Light weight media kit cannot be disabled by the customer once ins...

Страница 26: ...2 1 with Set Finisher Provides large stacking for paper sizes up to 13 8 x 19 7 350mm x 500mm Capacity of up to 6 000 sheets of plain paper 20 lb bond 80 g m2 Two stacks of up to 3 000 sheets each Th...

Страница 27: ...k Rotator Rotates sheets 90 from the Long Edge Feed to the Short Edge Feed which ensures maximum printer productivity when Statement size booklets are produced Note The SDD BLM6300 Booklet Maker requi...

Страница 28: ...of booklets for up to 200 pages 80 g m2 Refer to the BLM550 Booklet Maker Service Guide for more details Note The BLM550 and BLM500 require an interface kit to connect the optional Book Stacker and op...

Страница 29: ...ength for every size the printer handles including special formats A Sheet transport system to move the cut sheets to the PIM Options include perforating punching of sheets and a print registration op...

Страница 30: ...ery document through the print process to increase overall production intelligence meet regulatory requirements and protect personal information Log export reporting produce reports and export job dat...

Страница 31: ...course All training is available is at the Service Training Solutions section of Canon USA s e Support Center Website http www support cusa canon com Table 18 varioPRINT 6000 Series Training Course Na...

Страница 32: ...training program and pass the final assessment exam are entitled to live phone based support through our TSC Technical Support Center However self service support software downloads knowledgebase arti...

Страница 33: ...te the BLM200 6300 300C Professional Booklet Maker training course Table 20 BLM6200 and BLM6300 Training Courses Module Name Course Code 1 BLM200 6300 300C Professional Booklet Maker Online Course 191...

Страница 34: ...s section of the e Support Center Website provides technicians with the theoretical concepts to install configure and support the BLM550 Booklet Maker The 5 day Hardware classroom courses blends the i...

Страница 35: ...ce technicians must complete the Finishing Equipment GBC PowerPunch online training course Table 25 GBC Power Punch Online Training Module Name Course Code 1 Finishing Equipment GBC PowerPunch Online...

Страница 36: ...6000 TITAN Series device must be available to complete the labs 2 Classroom Training Facilities Classroom training is only available in Itasca Illinois Irvine California G Course Equipment Windows wor...

Страница 37: ...021 Revision 1 Page 31 VII Servicing Notes A Power and Plug Requirements Canon USA strongly suggests dedicated and properly grounded outlets be provided for the varioPRINT 6000 TITAN Series devices an...

Страница 38: ...ssories are listed in the table below Confirm that the required power receptacles are available prior to installation Table 27 Power Receptacles varioPRINT 6000 TITAN Series Main Unit Print Engine Mod...

Страница 39: ...nly dedicated and properly grounded outlets for the main unit It is also strongly suggested to use dedicated and properly grounded outlets for each optional accessory Do not use extension cords The gr...

Страница 40: ...BLM6300 120 V 15 A outlet NEMA 5 20R BLM550 200 240 V 16A 50 60Hz outlet NEMA 6 20R Book Stacker From the BLM 550 Booklet Maker N A Watkiss P2T 2 Knife Trimmer 200 240 V 16A 50 60Hz outlet NEMA 6 20R...

Страница 41: ...s are not followed Refer to the varioPRINT 6000 Series Transportation De installation Manual available on the e Support Center Website for more details Table 29 Package Dimensions and weight Module On...

Страница 42: ...ook Stacker 49 2 1 250 mm 53 1 1 350 mm 40 6 1 030 mm P2T 2 Knife Trimmer 45 0 1 142 mm 36 4 924 mm 38 1 968 mm Booklet Maker BLM6200 60 formerly the BLM200 28 0 711 mm 35 0 889 mm 42 0 1 067 mm Bookl...

Страница 43: ...b 178 kg iXDP 165 lb 75 kg DFS30 N Tape Binder 353 lb 160 kg Booklet Maker BLM6200 formerly the BLM200 441 lb 200 kg BLM550 Booklet Maker 59 1 549 lb 702 kg Book Stacker 330 lb 150 kg Watkiss P2T 2 Kn...

Страница 44: ...ker with set Finisher Maximum configuration as shown Three PIMs Input Interface Module One High Capacity Stacker with Finisher and Two additional High Capacity Stackers Table 33 varioPRINT 6000 TP TIT...

Страница 45: ...achine IMPORTANT Make sure to keep the back and sides of the machine excluding external finishing options approximately 39 4 1 000 mm away from a wall for the proper servicing of the equipment with al...

Страница 46: ...nstallation of varioPRINT 6000 TITAN Series Main Unit can take longer than the estimated total times below Table 35 Estimated Installation Times Estimated Installation Times Description Estimated Inst...

Страница 47: ...nd paper feeding may be affected if the machine is operated outside of these guidelines The machine should not be installed in locations with significant shifts in temperature or humidity Areas contai...

Страница 48: ...it 3 Ventilation Ensure that there is a room volume of at least 2 649 ft3 75 m3 and an air exchange rate of at least 300 m3 per hour in the location where the machine will be installed 4 Optimal Elev...

Страница 49: ...for billing operations Firmware and Software Distribution PRISMAsync Print Servers PRISMAdirect and PRISMAprepare can receive updates remotely without the need for a service technician visit Remote De...

Страница 50: ...System Software using a single SAM Key Additionally applications such as ADAM and encrypted documentation can be supported by the same SAM Key Training is required to attain a SAM Key License Refer t...

Страница 51: ...stomers environments High production demands Light Weight Media kit installed Use of carbonless and preprinted media Ballot Printing The eKOM program requires a license activated on the varioPRINT 600...

Страница 52: ...andard media and the Light Weight Media TTF Belts to print light weight media The end user operator can replace the Light Weight Media TTF Belts with the Standard TTF Belts eKOM 2 Training The servici...

Страница 53: ...instructed Cut the TTF Sheet Cleaners As required Replace the Light Weight Media Kit Air Filter Set Replace Oil Rollers Oilfeed Rollers Print Guard customers only Replace Cleaning Webs Cleaning Set Re...

Страница 54: ...s when the machine is cool at the start of day shift If the machine is warm the operator or technician must use heat resistant gloves TTF Spiral Cleaners 68 Ultra Standard 1060073983 2 500 000 375 000...

Страница 55: ...HEET CPL 10 1009588 PCK CICERO OPC 2 1060017423 ROLL 2 1060024041 ROLL 2 7038435 CHARGING UNIT PACKED 4 1060119086 RING FLIP 4 1060024779 ROLLER CLEANER PACKED 4 1060073983 FILTER PACKED 2 1070042044...

Страница 56: ...he service window can be obtained Table 44 Quick Response Stocks Parts List Part Name Quantity Part Number 1 PCK FUSERBELT CICERO 4 1060014476 PCK CICERO OPC 4 1060017423 CHARGING UNIT PACKED 4 106011...

Страница 57: ...060072578 HOUSING BEARING 26 1 1060062172 PULLEY ASSY 2MR 25T 1 1070040190 HEATER 1 ASSY 1 1070020100 HEATER 2 ASSY 1 1070020102 FILTER ASSY 2 1070064726 BELT TIMING 1830 2MR09 2 7133890 ROLLER ASSY 1...

Страница 58: ...ner across your organization to avoid any disruptions 1 Advisory Dashboard for Analysis and Maintenance on Laptop ADAM Advisory Dashboard for Analysis and Maintenance on Laptop is a service tool that...

Страница 59: ...d toner and PrintGuard that can help minimize this risk We also recommend that a customer runs test prints on their media through their offline finishing and inserting equipment prior to purchase Plea...

Страница 60: ...arts Light Weight Media Kit OPC Belt 1060017423 2 2 600 000 TTF Belt 1060014476 2 1 600 000 N A TTF Belts LWM 1070033899 2 N A 1 million TTF Spiral Cleaners 68 TP MICR 1060124880 2 500 000 375 000 Can...

Страница 61: ...ription 1 J Counter Simplex LTR Paper sizes longer than 15 6 390 mm in transport direction are defined as large and counted by the L Simplex Large or M Duplex Large counters 2 K Counter Duplex LTR 3 L...

Страница 62: ...Warranty Credit Full Credit 30 days after delivery to the original purchaser or 60 000 prints whichever comes first Prorated Credit One year after delivery to the original purchaser or 2 000 000 prin...

Страница 63: ...er Various shipment options69 currently offered include Next Flight Out NFO UPS Ground Next Day Early AM Pickup Rush Spot Table 49 Parts Order Center Days and Hours of Operation Days of Operation Hour...

Страница 64: ...at its discretion escalate a case to the Regional Field Support Staff or Engineering group after all reasonable troubleshooting options have been exhausted For hardware related issues a Designated Es...

Страница 65: ...anon USA Support Escalation Flow Chart varioPRINT 6000 TITAN Series End User End User Contacts Servicing Dealer Service technician is dispatched to site Assistance Required Canon USA Technical Support...

Страница 66: ...hes and their Readme files Download firmware and software drivers Track or close logged cases Review all open cases 2 Robin Porthos Robin Porthos provides access to download and view web enabled techn...

Страница 67: ...lb bond 70 g m to 160 g m2 Approved Media Only73 12 lb bond to 16 lb bond 45 g m to 60 g m2 74 Coated Standard 85 lb text to 74 lb cover 120 g m to 200 g m2 Approved Media Only73 20 lb bond to 85 lb t...

Страница 68: ...6330 TITAN 6270 TITAN 6220 TITAN 6180 TITAN Simplex Duplex Simplex Duplex Simplex Duplex Simplex Duplex 8 x 10 164 ipm 328 ipm 161 ipm 281 ipm 131 ipm 228 ipm 131 ipm 187 ipm LTR 160 ipm 320 ipm 153...

Страница 69: ...Pre printed Tab Labels Textured Die cuts Carbonless Dimensions W x D x H Approximately 37 2 x 28 2 x 45 3 945 mm x 716 mm x 1 150 mm Weight Approximately 476 lb 216 kg Power Consumption Off Approxima...

Страница 70: ...5 lb text to 74 lb cover 120 g m to 200 g m2 Approved media only73 20 lb bond to 85 lb text 80 g m to 120 g m2 74 lb cover to 92 lb cover 200 g m to 250 g m2 Type Plain Offset Coated Transparency Pre...

Страница 71: ...embedded LTSC 2019 Page Description Languages APPE Adobe PDF Print Engine Adobe PostScript 3 streaming PostScript PPML GA Level 1 PPML Versions 1 5 2 1 and 2 2 PDF 1 7 PCL 6 XPS and IPDS optional Pri...

Страница 72: ...Full with 2 x 70 kg stacks 20 lb bond 80 g m2 High Capacity Stacker with Set Finisher Approximately 639 lb 290 kg Table 56 Set Finisher Specifications Item Specifications Paper Size and Weight Same a...

Страница 73: ...scription The optional Media Enhancement Module MEM is installed between the print engine and the first High Capacity Stacker HCS The MEM cools the sheets down so that the individual sheets do not sti...

Страница 74: ...lb text 45 g m2 Approved media only73 Included and Excluded Options Included Air Guide PRU Paper Receiving Unit Air control conditioning unit and air filter at the back of the engine Mounting Kit LWM...

Страница 75: ...Minimum 4 72 120 mm Maximum 8 6 220 mm Booklet Capacity Up to 25 sheets 100 pages 20 lb bond 80 g m2 Up to 28 sheets 112 pages 70 g m2 Output Capacity Up to 50 to 100 booklets depends on thickness Ac...

Страница 76: ...inished Book Thickness Approximately 0 41 10 4 mm or 208 pages using 20 lb bond 80 g m2 Maximum Set Thickness Approximately 0 20 5 2 mm or 52 sheets using 20 lb bond 80 g m2 Minimum Set Thickness 1 sh...

Страница 77: ...1 x 40 6 1 250 mm x 1 350 mm x 1 030mm BLM550 and the Book Stacker Approximately 95 3 x 69 7 x 52 4 2 420 mm x 1 770 mm x 1 330 mm Weight Approximately 330 lb 150 kg Table 64 Watkiss 2 Knife Trimmer...

Страница 78: ...8 mm Maximum 12 6 x 18 5 320 mm x 470 mm Loop Stitch Offline Minimum 4 76 x 9 120 mm x 230 mm Maximum 12 6 x 18 5 320 mm x 470 mm Paper Weight Minimum 16 lb bond 60 g m2 83 Maximum 90 lb cover 240 g m...

Страница 79: ...per and card stock with windows and transparent fronts Throughput Depends on the printer Offline Maximum Approximately 290 books per hour Warm Up Time Approximately 45 minutes Noise at Operator Positi...

Страница 80: ...g m2 Binding Time Approximately 26 seconds per set Stacker Capacity Holds approximately 1 500 sheets 10 to 49 sheets Approximately 30 bound documents 50 to 100 sheets Approximately 15 bound documents...

Страница 81: ...bond 45 g m2 Maximum Standard Paper 53 lb bond 200 g m2 Throughput Matches the speed of the printer Output Sheet Length 7 to 19 2 178 mm to 488 mm Cut resolution 0 008 0 21 mm Configuration Options On...

Страница 82: ...rcode which is decodable Postal Code Capabilities Readable Code Types o USPS POSTNET PLANET Intelligent Mail Barcode IMB UPU ID Tag o Australia Post IMB Quality Measurements Bar height bar width bar s...

Страница 83: ...ecific drivers or specific setup Bios recognition USB HDD device USB key technology SLC Single Level Cell Mandatory Encryption No hardware data encryption software on the USB key allowed 87 U3 support...

Страница 84: ...MISHANDLING ALTERATION ELECTRIC CURRENT FLUCTUATION OR ACCIDENT B IMPROPER USE INCLUDING FAILURE TO FOLLOW OPERATING OR MAINTENANCE INSTRUCTIONS IN OR ENVIRONMENTAL CONDITIONS PRESCRIBED IN THE PRODUC...

Страница 85: ...R DOCUMENTATION C INSTALLATION OR REPAIR BY OTHER THAN SERVICE REPRESENTATIVES QUALIFIED BY CANON WHO ARE ACTING IN ACCORDANCE WITH CANON S SERVICE BULLETINS OR D USE OF SUPPLIES OR PARTS OTHER THAN T...

Страница 86: ...Watkiss 2 Knife Trimmer Training Course 29 Table 25 GBC Power Punch Online Training 29 Table 26 Service Materials 30 Table 27 Power Receptacles 32 Table 28 Power and Plug Requirements 34 Table 29 Pack...

Страница 87: ...1 SDD BLM6200 Booklet Maker Specifications 69 Table 62 Plockmatic BLM550 Booklet Maker Specifications 70 Table 63 Book Stacker for the BLM550 Booklet Maker Specifications 71 Table 64 Watkiss 2 Knife T...

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