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Maintenance > Trobleshooting > Communication Error

Maintenance > Trobleshooting > Communication Error

Trobleshooting

Send Result "--"

Q:

The send result is shown as "--."

A:

If a fax is sent in Full Mode to a machine that does not support Full Mode, delivery
confirmation cannot be performed.
Therefore, the job does not end even though sending itself is completed.
Jobs like this appear on the job status screen as [Waiting for Send Confirmation] until the
time set for [Full mode sending timeout] under [Settings/Registration] > [Function Settings] >
[E-Mail/I-Fax Settings] has elapsed.
Once the sending timeout in Full Mode has elapsed, the job is moved to the job history. The
send result is shown as "--."
[Settings/Registration] > [Function Settings] > [Send] > [E-mail/I-Fax Settings] >
[Communication Settings]

SMTP Sending: ON
SMTP Server: Mail server address

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A received fax cannot be forwarded via I-Fax

When a fax can be sent via I-Fax but a received fax cannot be forwarded via I-Fax,

select Setting/Registration > Function Settings > Receive/Forward > Common Settings > Forwarding Settings, select the forwarding condition name, and select ON.

Communication Error

The product name for the Remote FAX is “Remote Fax Kit”. Basically, it has only sending
function, and the conventional receiving/forwarding function is used for receiving.

As for sending, there is correlation between the communication management report of the

Main Device and that of the Sub Device.

As for receiving, the conventional fax receiving/forwarding function is used, so there is no
correlation between them.

Sending:

As for sending operation, the log of the Main Device and that of the Sub Device are basically
the same, and the same logs are stored in both of them.
The Main Device can be connected with more than one Sub Device. In that case, all the job
logs are stored the Main Device, and only the logs of jobs sent by the Sub Device itself are

stored in each Sub Device.

However, if sending from the Sub Device to the Main Device ended in failure, the relation
between them is lost when the network with the Sub Device goes wrong while the Main

Device is sending the fax.

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Содержание Remote FAX Kit-A1

Страница 1: ...4 3 2 1 Remote FAX Kit A1 Service Manual June 22 2010 Revision 0 Specifications Functions Installation Maintenance ...

Страница 2: ...information as the need arises In the event of major changes in the contents of this manual over a long or short period Canon will issue a new edition of this manual The following paragraph does not apply to any countries where such provisions are inconsistent with local law Trademarks The product names and company names used in this manual are the registered trademarks of the individual companies...

Страница 3: ...d Requests 2 7 Mode Selection 2 8 iFAX Address 2 8 Reception_Transfer setting FAX Server 2 8 I FAX 2 8 Name 2 8 Mode 2 8 I Fax Address 2 8 Send via Server 2 8 Fowarding Settings 2 9 Assumed Error 2 9 MDN iFAX 2 10 SMTP Settings 2 10 Example of MDN Output Results 2 11 Direct MDN 2 11 Serverless Sending iFAX 2 12 Data Size Limit 2 12 Restricting the Destination Domain iFAX 2 14 Access Management Sys...

Страница 4: ...4 Communication Error 4 4 Sending Failure 4 5 Receiving Failure 4 6 Related Error Code 4 11 Confirm method of error code 4 11 Sending to the Fax Server 4 12 Receiving from the Fax Server 4 12 Related Service Mode 4 13 Invalidating the License for Transfer to a Different Device Level 2 4 13 Possible Situation 4 13 Invalidation Procedure 4 13 Installation Procedure 4 13 Screen Design 4 13 ...

Страница 5: ...elivery unit door which results in supplying the machine with power 2 In the digital circuits 1 is used to indicate that the voltage level of a given signal is High while 0 is used to indicate Low The voltage value however differs from circuit to circuit In addition the asterisk as in DRMD indicates that the DRMD signal goes on when 0 In practically all cases the internal mechanisms of a microproc...

Страница 6: ...1 1 Specifications Specifications Product composition Specifications ...

Страница 7: ...ending Using the PCFAX system you can send fax image data from the unit on which the Remote Fax Kit is activated to a unit with a fax board With the Remote Fax Kit activated configure the settings for connecting to the separate unit with a fax board On the separate unit with a fax board set the Use Remote Fax setting to On Receiving Use the following procedure to receive faxes on the unit without ...

Страница 8: ... board Perform receiving forwarding from the unit with a fax board imageRUNNER ADVANCE or conventional model iFAX function unit on the same network imageRUNNER ADVANCE or conventional model Using the receive forward setting on the unit with a fax board specify the unit with the activated Remote Fax Kit F 1 1 F 1 1 Important If only the receiving function is needed an iR unitwith iFAX functionality...

Страница 9: ...2 2 Functions Functions Basic Function ...

Страница 10: ... Sending End Connection Record Sending Results to Log Record Sending Results to Log Notify Sub device Fax Sending Complete F 2 1 F 2 1 Confirming Remote Fax Activation Important To change uses for the remote fax machine once a fax board is installed you must reset the unit with the service mode switch To change uses for the fax board is installed once a remote fax machine you must reset the unit w...

Страница 11: ...on is displayed 2 When the Fax Board is added for fax the Remote Fax is controlled exclusively and cannot be used 3 The Fax Board is removed In this case it is detected as no fax so the Remote Fax Client is enabled and the fax icon is displayed When the Remote Fax is not used the fax icon is displayed hidden by inserting removing the Fax Board When there is the Remote Fax the fax icon is displayed...

Страница 12: ...g Registration Function Settings Send Fax Settings Remote Fax TX Settings and then configure the Remote Fax Server Address TX Timeout No of Sending Lines and Select Priority Line settings Priority Line Selection When performing transmission with a line which does not exist in a FAX server while No of Sending Lines or modem dial in setting of Remote FAX differ from those of the FAX server it will b...

Страница 13: ...b has been sent to the fax server the remote fax machine waits to receive notification of the result F 2 5 F 2 5 F 2 6 F 2 6 The setting range is 1 to 99 hours The default value is 24 hours The fax server does not have a function for resending error messages Therefore it does not retain the text of the fax job sent from the remote fax machine Setting Registration Function Settings Send Fax Setting...

Страница 14: ... fax will be resent from page 1 the next time the machine returns to standby mode If power to the fax server is interrupted before it has finished receiving a fax job from the remote fax machine it deletes the partial data Once the fax server has finished receiving a fax job from the remote fax machine it sends notification that receiving is complete to the remote fax machine If the remote fax mac...

Страница 15: ...When sending by iFax a maximum of 256 destinations can be specified at one time The image for each destination differs because an iFAX header with an abbreviated destination name is included in each sent image As a result the data is created and sent separately to each destination When multiple destinations are specified for broadcast sending therefore an equal number of transmissions are performe...

Страница 16: ...l the time set for Full mode sending timeout under Setting Registration Function Settings E Mail I Fax Settings has elapsed Once the sending timeout in Full Mode has elapsed the job is moved to the job history The send result is shown as iFAX Address If the destination IP address is not registered on the DNS server when sending directly without the server enter user destination IP address Enter an...

Страница 17: ...nsfer is not completed Confirm error code in FAX server at sender of the transfer Document full More than 1500 document Page full More than 6000 page Disk full HDD capacity limit F 2 11 F 2 11 Start Transfer Are the transfer conditions met Yes No 1500 documents of more 019 6000 pages or more 040 Over HDD capacity limit 040 Is the connection to the transfer destination successful Yes TCP IP error 7...

Страница 18: ...hen sending in Full Mode Because MDN requires communication via SMTP Server the signal sent from the iR unit is delivered to the destination iR unit via the e mail server iFAX iFAX e Mail Server SMTP e Mail Server SMTP Router Router Internet F 2 13 F 2 13 SMTP Settings Configure settings for the fax server and the separate iR unit on the receiving end When Remote FAX performs reception with SMTP i...

Страница 19: ...ageRUNNER IR_Advace xxx co jp Sender Advance advanc xxx co jp e mail address input in the SSO H ID registration To IR_Advance XXX Destination name registered with the address book of the sender 111 172 16 182 133 iFAX address set for forwarding on the sender side Subject Attached Image File name registered in the forwarding setting on the sender side When the field is left blank it appears as show...

Страница 20: ...ent a layer 3 switch and the like may be used to set SMTP so that it cannot exceed the domain even in an IP reachable environment If a fax is accidentally sent to a mail server in a different domain the reception may be rejected depending on the setting of the mail server Use of serverless sending requires prior consultation with the system manager F 2 17 F 2 17 Data Size Limit During serverless s...

Страница 21: ...Function Serverless Sending iFAX Data Size Limit Functions Basic Function Serverless Sending iFAX Data Size Limit Setting Registration Function Settings Send E Mail I Fax Settings Use Send via Server OFF F 2 19 F 2 19 F 2 20 F 2 20 ...

Страница 22: ... Domain restriction is enabled so if a fax is sent to a destination domain to which sending is not allowed a 762 error ends the session Up to 3 permitted domains can be registered and a switch to allow or reject Send to Subdomain of the registered domains is available When Send to Subdomain is set to Allow for a domain sending to the subdomains of that domain is allowed without restriction F 2 21 ...

Страница 23: ...vice use is restricted in Access Management System the fax server discards a job received from a remote fax Therefore not only can a fax not be sent but also the results are not reported to the remote fax machine To cancel the use restriction configure the following setting Clear the check box for SSO H Configuration Access mode in Sites Access Mode in Sites Set access mode in sites F 2 25 F 2 25 ...

Страница 24: ...hen using FAX the sender name is printed at the top of the FAX When using Remote Fax the Sender Name cannot be specified with the line setting name Sender Name is specified on a Remote Fax basis Whenever fax to add Sender Name of the FAX to a header Option In Sender Name TTI You set it Register Sender Name TTI F 2 26 F 2 26 Option Sender Name TTI F 2 27 F 2 27 F 2 28 F 2 28 ...

Страница 25: ...2 2 2 17 2 17 Functions Basic Function Register Sender Name Option Sender Name TTI Functions Basic Function Register Sender Name Option Sender Name TTI F 2 29 F 2 29 F 2 30 F 2 30 F 2 31 F 2 31 ...

Страница 26: ...3 3 Installation Installation Installation procedure ...

Страница 27: ...en for the purpose on the License Access Number Certificate sheet Important Be sure to double check the number to avoid an error Be sure that the user is aware of the importance of the License Access Number Certificate and that it must be stored away in a safe place 3 Make the following selections user mode system control setup license control Then type in the 16 digit number and click Execute In ...

Страница 28: ... FAX Sending Customer s request The FAX is used only for receiving and not used for sending For this purpose they want to hide FAX sending including FAX address book Action Sample 1 Hide FAX icon in the first screen Settings Registration Preferences Display Settings Display Fax Function Off 2 In service mode level 2 select COPIER OPTION DSPLY SW UI FAX and set 0 Hide ...

Страница 29: ...4 4 Maintenance Maintenance Notes when service Reference matter in market service Troubleshooting Related Service Mode Related Error code ...

Страница 30: ... 12 56 2009 07 30 19 20 26 I Fax AdvanceRfax 0 Original Pages Send Pages TX File Size KB Communication Mode End Code 0 0 0 755 1 1 417 OK 0 0 0 755 0 1 36 899 T 4 1 T 4 1 T 4 2 T 4 2 Send Control When a fax is sent it is recorded in the communication control history Reception numbers are not identical on the fax server and remote fax machine FAX Server Remote FAX Send Job Log FAX Send Job Log FAX ...

Страница 31: ...he iR accessory license key and the MEAP applications and only 30 of the total are doubly stored in HDD and the counter board Only 30 of the total are doubly stored The rest is stored in HDD only When HDD is broken If turning on the power of the iR host machine after the replacement of HDD max 30 items of license key transferred license key history data are automatically recovered in HDD from the ...

Страница 32: ...Fax select Setting Registration Function Settings Receive Forward Common Settings Forwarding Settings select the forwarding condition name and select ON Communication Error The product name for the Remote FAX is Remote Fax Kit Basically it has only sending function and the conventional receiving forwarding function is used for receiving As for sending there is correlation between the communication...

Страница 33: ...nnection error 755 TCP IP error 701 Department ID Manager Error Example 2 The network connection of the Remote FAX the Sub Device was disconnected after the FAX Server the Main Device started sending a fax to the other party s fax and before the sending is completed Main Device Fax sending OK Sub Device The status remains sending After a time out and an end code 899 are displayed NOTE As long as a...

Страница 34: ...ut it cannot be received because the network cable of the Sub Device is not connected Main Device Fax receiving OK the job number 5013 in the following list Main Device I Fax sending NG the job number 25 5013 in the following list Sub Device No job log T 4 3 T 4 3 FaxServer Maindevice Job Log Status Monitor Cancel Receive Job Log Job Number Return Job Number Result Job Type Destination Communicati...

Страница 35: ...the Sub Device received successfully sent from the Main Device End Transfer The same end code appears in the job log of the Main Device and that of the Sub Device Refer to the List of End Codes for more information The same end code appears in the job log of the Main Device and that of the Sub Device Refer to the List of End Codes for more information F 4 6 F 4 6 I FAXForwarding DestinationFAX Fax...

Страница 36: ...their fax machine Error Codes Cause Remedy 018 The recipient s machine did not respond when your machine redialed Confirm that the recipient s machine is able to communicate and then try again The documents could not be sent because the recipient s machine was performing another task The settings on your machine do not match the settings on the recipient s machine Check that the settings on your m...

Страница 37: ...nd password you are sending with the document matches the recipient s and then try again Error Codes Cause Remedy 107 The document could not be sent because there was insufficient memory available Resend the document at a lower resolution Delete unnecessary documents in the Mail Box and the Fax I Fax Inbox to make more memory available If this problem occurs frequently contact your local authorize...

Страница 38: ...erver The network is not connected Check the status of the network Connection to the Remote Fax Server failed because connection to the DNS server failed Check the DNS server name in E Mail I Fax Settings in Send in Function Settings Settings Registration Check that the DNS server is functioning normally Error Codes Cause Remedy 801 You are sending a file to a destination to which you have no writ...

Страница 39: ...Related Error Code Confirm method of error code Related Error Code Confirm method of error code The error code is displayed in the touch panel by the figure of XXX There is an error message list in the user guide The corresponding content of the error is confirmed F 4 8 F 4 8 F 4 9 F 4 9 ...

Страница 40: ...r name password error 806 User name password error 762 T 4 4 T 4 4 Receiving from the Fax Server Errors occurring when receiving from the fax server to a remote fax machine Examples of error recorded in Remote FAX and FAX server at transmission from Remote FAX are indicated below Display Code There is no recording paper SUPPLY REC PAPER 9 There is no paper on the destination side NO RX PAPER 12 Ch...

Страница 41: ...er available as soon as an invalidation certificate is issued The user contacts the Sales Company and provides the following the invalidation certificate the device serial number of the source of transfer the device serial number of the target of transfer reason of transfer In response the Sales Company may issue a license key for new installation on a different device The user must take note of t...

Страница 42: ...s PDF OOXML Office Open XML XPS Direct print XPS MEMO Not all foregoing options are available in all countries and regions 2 If an option has already been installed 1 will be indicated under A If you want to invalidate it select it and type in 0 so that the indication under B will change to 0 3 Thereafter when OK is pressed the indication under A will change to 0 and at the same time an invalidati...

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