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Troubleshooting

Troubleshooting

This section describes troubleshooting tips for problems you may encounter when using the
machine.

“Error Message Is Displayed on the LCD” on page 71

“LCD Cannot Be Seen At All” on page 74

“An Unintended Language Is Displayed on the LCD” on page 74

“Cannot Install the MP Drivers” on page 74

“Cannot Connect to Computer Properly” on page 76

“Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work” on page 76

““Hi-Speed USB Device Plugged into non-Hi-Speed USB Hub” or “This Device Can

Perform Faster” Message Is Displayed (Windows XP Only)” on page 76

“Print Results Not Satisfactory” on page 77

“Cannot Print to End of Job” on page 77

“Part of the Page Is Not Printed” on page 77

“Colors Are Unclear” on page 77

“Ink Does Not Come Out/Printing Does Not Start/Printing Is Blurred/Colors Are Wrong/
Straight Lines Are Misaligned” on page 78

“White Streaks” on page 79

“Printed Paper Curls or Has Ink Blots” on page 79

“Printed Surface Is Scratched/Paper Is Smudged” on page 79

“Colors Are Uneven or Streaked” on page 81

“Printing Problems When Copying” on page 81

“Printing Does Not Start” on page 81

“Paper Does Not Feed Properly” on page 83

“Paper Jams” on page 84

“Error Message Appears on the Screen” on page 87

“Writing Error/Output Error/Communication Error” on page 87

“Error Regarding Automatic Duplex Printing Is Displayed” on page 88

“Error No.: 300 Is Displayed” on page 88

“Error No.: 1700 Is Displayed” on page 89

“Error No.: 1851 Is Displayed” on page 89

“Error No.: 1856 Is Displayed” on page 89

“Error No.: 2001 Is Displayed” on page 89

“Error No.: 2500 Is Displayed” on page 89

“Cannot Print Properly from a Digital Camera” on page 90

“Cannot Print Properly from a Photo Index Sheet” on page 91

“Cannot Scan Films” on page 92

“Cannot Obtain a Clean Scan or Colors Scan Incorrectly (Displayed Image Is Not Clear)” on
page 92

Note

If you cannot find appropriate tips for your problem, refer to the on-screen manuals.

Содержание PIXMA MP810

Страница 1: ...Photo All in One Quick Start Guide The following ink tanks are compatible with this printer QT5 0789 V03 XXXXXXXX CANON INC 2006 PRINTED IN THAILAND ...

Страница 2: ...during your product s warranty period For more information and updated program specifics please visit our web site at www canontechsupport com Support program specifics are subject to change without notice Ordering Information For additional supplies use the following descriptions and order numbers Description Order Ink Tanks PGI 5 Black 0628B002 CLI 8 Black 0620B002 CLI 8 Cyan 0621B002 CLI 8 Mage...

Страница 3: ...Photo All in One Quick Start Guide ...

Страница 4: ...les ink tanks FINE Cartridges are available for 5 years after production has stopped Trademarks z Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the U S and or other countries z Macintosh and Mac are trademarks of Apple Computer Inc registered in the U S and other countries z SmartMedia is a trademark of Toshiba Corporation z MEMORY STICK Memory St...

Страница 5: ...raphs Directly from a Compliant Device 41 Printing from a PictBridge Compliant Device 41 Routine Maintenance 48 Replacing an Ink Tank 48 Keeping the Best Printing Results 53 When Printing Becomes Faint or Colors Are Incorrect 54 Printing the Nozzle Check Pattern 55 Examining the Nozzle Check Pattern 56 Print Head Cleaning 58 Print Head Deep Cleaning 60 Aligning the Print Head 62 Cleaning Your Mach...

Страница 6: ...be displayed 2 Select the mode 1 Turn the Easy Scroll Wheel to select the mode then press the OK button Example Select Memory card The selected mode screen will be appeared You can select the following modes on the HOME screen Copy You can copy in various layouts See Copying on page 30 Scan You can save the scanned data to a connected computer using the Operation Panel See Scanning Images on page ...

Страница 7: ...n page 32 Other Buttons A NAVI button B Function buttons z NAVI Button You can easily reach the function that you want to perform Select what you want to do on the navigation menu then press the OK button z Function Buttons Two Function buttons enable you to select menus displayed at the bottom of the LCD The screen that appears when you press a Function button depends on the screen that is displa...

Страница 8: ...e connected to a computer turn on your computer Turning off the Machine 1 To turn off the machine press the ON OFF button When the POWER lamp stops flashing the machine is turned off Note If preparatory operations above are not complete follow the Easy Setup Instructions to complete them Important If the ALARM lamp lights up or flashes orange and an error message is displayed on the LCD see Error ...

Страница 9: ...efore entering Power save mode See Other Settings in Changing the Machine Settings of User s Guide on screen manual When you try to copy or scan the machine will exit from Power save mode If you use the machine frequently we recommend that you set the Power save transfer time to 1 hour or 4 hours z The Screen saver Mode The LCD goes out if the machine is not operated for 5 minutes Press any button...

Страница 10: ... Platen Glass 1 Lift the Document Cover 2 Load the original on the Platen Glass Place the original face down on the Platen Glass Align the upper left corner of your original with the alignment mark on the upper left corner of the Platen Glass Document type z Paper documents z Photographs z Books z Films For details on positive and negative 35 mm film strip and 35 mm slides see Photo Printing from ...

Страница 11: ...eding 4 4 lb 2 kg Doing so may cause the scanner to malfunction or the Platen Glass to break Note z The machine cannot scan the area within about 0 04 inches 1 mm from the rear edge and within about 0 04 inches 1 mm from the left edge of the Platen Glass z You can also scan in originals that are up to 0 98 inches 25 mm thick such as books Set them on the Platen Glass in the same way as paper docum...

Страница 12: ... 20 sheets 4 x 6 101 6 x 152 4 mm 10 sheets A4 Letter 20 sheets 4 x 6 101 6 x 152 4 mm Matte Photo Paper Photo Paper Glossy GP 502 10 sheets Letter 20 sheets 4 x 6 101 6 x 152 4 mm 10 sheets Letter 20 sheets 4 x 6 101 6 x 152 4 mm Glossy Photo Paper Photo Paper Plus Glossy 4 PP 101 10 sheets A4 Letter 5 x 7 127 0 x 177 8 mm 20 sheets 4 x 6 101 6 x 152 4 mm 10 sheets A4 Letter 5 x 7 127 0 x 177 8 m...

Страница 13: ...Sticker print in Film print mode Refer to Printing on a Sticker Sticker Print in Using Other Useful Printing Functions of the User s Guide on screen manual When printing photos stored in a memory card to sticker paper be sure to select Sticker print in the Memory card mode Refer to Printing on Stickers Sticker Print in Using Other Useful Printing Functions of the User s Guide on screen manual When...

Страница 14: ...h staples or glue z Paper with adhesives z Paper decorated with glitter etc z Photo Paper Pro Guidelines z Do not touch the print surface until the ink is dry approximately 30 minutes Colors in dark images may appear indistinct at first but will become clearer after approximately 30 minutes z Images may become smudged if you place printouts in an album before the ink is completely dry We recommend...

Страница 15: ...o load printing paper the Auto Sheet Feeder found at the top of the machine and the Cassette found at the front of the machine A Auto Sheet Feeder B Cassette z Photo Quality Media z Glossy Photo Paper z Matte Photo Paper z Photo Paper Plus Double Sided z Photo Paper Plus Glossy z Photo Paper Plus Semi gloss z Photo Paper Pro z Photo Stickers z Media Suited for Business Documents z High Resolution ...

Страница 16: ...lamp lights up when feeding from the Cassette Before you print make sure that the paper source selection matches the paper source where you actually loaded paper To change the paper source simply press the Paper Feed Switch For details see Changing the Paper Source on page 15 A Press to change the paper source Note For details on loading paper see Loading Paper in the Auto Sheet Feeder on page 17 ...

Страница 17: ...u can also specify the type and size of paper to be fed from the Cassette using the printer driver You can print more efficiently by specifying the type of paper you use regularly this way since the paper source will be switched automatically to the Cassette for this paper A Auto Sheet Feeder Load paper of various types and sizes including photo paper B Cassette Load paper you use most regularly s...

Страница 18: ...er driver to automatically switch the paper source when either paper source runs out of paper during printing A Auto Sheet Feeder Load plain paper B Cassette Load plain paper Note z For details on how to load paper see Loading Paper on page 16 z For details on printer driver settings refer to the Printer Driver Guide on screen manual A B ...

Страница 19: ...will be disabled when printing Confirm the setting in the printer driver See Printing with Windows on page 27 or Printing with Macintosh on page 28 z If a setting other than Paper Feed Switch is selected for Paper Source in the printer driver the printer driver settings takes precedence when printing For details on paper source selection using the printer driver refer to the Printer Driver Guide o...

Страница 20: ...eder only Non standard sizes for the Auto Sheet Feeder 2 13 x 3 39 to 8 5 x 23 54 0 x 86 0 mm to 215 9 x 584 2 mm Non standard sizes for the Cassette 3 5 x 5 to 8 5 x 11 69 89 0 x 127 0 mm to 215 9 x 297 0 mm Paper weight 17 to 28 lb 64 to 105 gsm non Canon genuine plain paper z You can load up to 150 sheets of plain paper 17 lb 64 gsm 0 52 inches 13 mm in height However proper feeding of paper ma...

Страница 21: ...ote z Align the edges of paper neatly before loading Loading paper without aligning the edges may cause paper jams z If paper is curled hold the opposing curled corners and gently bend them in the opposite direction until the paper becomes completely flat See Paper is curled on page 80 z To avoid curling handle paper as follows Put unused paper back into the package and keep them on a level surfac...

Страница 22: ...ine Note Make sure that the Cover Guide is set upright when you load paper in the Auto Sheet Feeder Note When performing copy direct printing without using a computer select the page size selected in Page size in each menu For details on settings in each menu see Changing the Paper and Print Settings on page 22 When using the machine connected to a computer select the page size of the loaded paper...

Страница 23: ... it gently 2 Open the Output Tray Extension 3 Press the Paper Feed Switch so that the Cassette lamp A lights Note z When performing copy direct printing without using a computer select the page size selected in Page size in each mode For details on settings in each mode see Changing the Paper and Print Settings on page 22 When using the machine connected to a computer select the page size of the l...

Страница 24: ... select Envelope in Media Type and then select DL Env or Comm Env 10 in Page Size For details on printer driver settings see Printing with Windows on page 27 or Printing with Macintosh on page 28 Important z You need to print from the computer to print on envelopes z Do not use envelopes with embossed or treated surfaces a double flap pressure seals or sticker flaps z Select either DL Env or Comm ...

Страница 25: ...lopes can be loaded at once 2 Slide the Paper Guides against the side of the envelope 3 Press the Paper Feed Switch so that the Cassette lamp lights up 4 In the printer driver select Envelope in Media Type and then select DL Env or Comm Env 10 in Page Size For details on printer driver settings see Printing with Windows on page 27 or Printing with Macintosh on page 28 1 1 2 1 Make sure the flaps a...

Страница 26: ...t method Fit to page Zoom 25 400 100 Preset ratio 2 You can specify the intensity Turn the Easy Scroll Wheel clockwise to increase intensity or counterclockwise to decrease it You can also use the or button to make settings Press the Function button f2 Switch auto man in the intensity screen to automatically match the intensity to the original on the Platen Glass and then print the image See Funct...

Страница 27: ...he intensity by using the Easy Scroll Wheel Press the Function button f2 Switch auto man to enable manual intensity settings again and then specify the intensity See Function Buttons on page 3 Important Credit card can be selected when the Auto Sheet Feeder is selected as the paper source Note Some of these options are not available depending on the country of purchase Note z Fast speed priority c...

Страница 28: ...d paper is selected as the paper source Press the OK button to change the paper source 2 Select the page size Credit card A4 8 5 x 11 215 x 279 8 x 10 203 2 x 254 0 5 x 7 127 x 177 8 4 x 6 101 6 x 152 4 Wide 4 x 7 1 101 x 180 3 Select the media type Glossy Photo Paper Matte Photo Paper Photo Plus Glossy Plain paper Photo Paper Pro 4 Select the print quality Standard High quality priority Can be se...

Страница 29: ...t the shooting date on a photo Date OFF Date ON 3 Activate deactivate to print the file no on a photo 1 Print the file no on a photo File no OFF File no ON Note When Plain paper is selected in Media type bordered printing will be performed even if you select Borderless Note It is not possible to print both the shooting date and the file no under the following conditions z Layout print is selected ...

Страница 30: ...FF Face brightener ON 9 Activate deactivate Image optimizer function 1 Corrects and smooths the jagged contours for printing Image optimizer OFF Image optimizer ON 10 Adjust brightness Brightness 2 Brightness 1 Brightness standard Brightness 1 Brightness 2 11 Adjust contrast Contrast 2 Contrast 1 Contrast standard Contrast 1 Contrast 2 12 Adjust color hue Color hue red 2 Color hue red 1 Color hue ...

Страница 31: ...Create a document or open a file to print using an appropriate application software 4 Select Print on the application software s File menu 5 Make sure that Canon MP810 Printer is selected and click Preferences or Properties 6 Specify the required settings and click OK Make sure that Paper Feed Switch is selected in Paper Source 7 Click Print or OK Note For details on other printer driver functions...

Страница 32: ...ge Setup on the application software s File menu 5 Confirm that MP810 is selected in Format for 6 Select the desired paper size in Paper Size 7 Click OK 8 Select Print on the application software s File menu 9 Select Quality Media in the pop up menu 10 Specify the required settings Make sure that Paper Feed Switch is selected in Paper Source 11 Click Print Note For details on other printer driver ...

Страница 33: ...e on screen manual Scanning Using the Operation Panel of the Machine 1 Turn on the machine See Turning the Machine On and Off on page 4 2 Load the original document on the Platen Glass See Handling the Original Document on page 6 and on setting a photo see Scanning a Photo on page 37 3 Select Scan on the HOME screen See Basic Operation for the Operation Panel on page 2 4 Select the scan operation ...

Страница 34: ...ing Paper on page 8 4 Make sure that the proper paper source is selected See Changing the Paper Source on page 15 5 Specify copy settings 1 Confirm the page size media type or other settings To change the settings select the item and press the OK button 2 Use the or button to specify the number of copies 6 Load the original on the Platen Glass See Loading Original Documents on page 6 7 Press the C...

Страница 35: ...the entire page without borders 2 on 1 copy Copies two original pages onto a single sheet of paper by reducing each image 4 on 1 copy Copies four original pages onto a single sheet of paper by reducing each image Four different layouts are available Image repeat Copies an image multiple times onto a single page For the number of times to repeat the image you can select from Auto layout or the mach...

Страница 36: ...ter provided with the card Memory cards that can be directly inserted into the Card Slot z Compact Flash CF Card Supports Type I II 3 3 V z Microdrive z SmartMedia Supports 3 3 V card only 1 MB and 2 MB cards are not supported z MEMORY STICK z MEMORY STICK PRO z SD Secure Digital memory card z MultiMediaCard v3 31 Memory cards that can be inserted in the Card Slot using the adapter xD Picture Card...

Страница 37: ...ting it into the Card Slot 4 Confirm that the Access lamp has lit up 5 Close the Card Slot Cover Card Type Inserting Card z Compact Flash CF card z Microdrive z xD Picture card z SmartMedia z MEMORY STICK z MEMORY STICK PRO z MEMORY STICK Duo z MEMORY STICK PRO Duo z SD Secure Digital memory card z MiniSD Card z MultiMediaCard v3 31 Lights up Insert into the left Card Slot Lights up Insert into th...

Страница 38: ...ct Memory card on the HOME screen See Basic Operation for the Operation Panel on page 2 2 Insert the memory card into the Card Slot See Inserting the Memory Card on page 33 3 Select the print menu 1 Select Select and print then press the OK button 2 Confirm the paper size media type and other settings select Next and then press the OK button To change the settings select the item and press the OK ...

Страница 39: ... Stickers DPOF print Prints according to the Digital Print Order Format DPOF settings on your digital camera if you have specified them Captured info print Prints information on photographs at the time of its shooting Exif info in the margin of Photo index print or selected individual photos Photo index print Prints an index of all the photos saved on a memory card Print all photos Prints all phot...

Страница 40: ... Operation Panel on page 2 4 Select Index sheet print then press the OK button 5 Insert a memory card into the Card Slot See Inserting the Memory Card on page 33 6 Select a range of images to include in the Photo Index Sheet then press the OK button 7 Press the Color button 8 Fill in the appropriate circles in the Photo Index Sheet 9 Load the type of paper you selected in the Photo Index Sheet See...

Страница 41: ...asy photo reprint on the HOME screen See Basic Operation for the Operation Panel on page 2 3 Lift the Document Cover and load the photos on the Platen Glass Place the photos face down on the Platen Glass as follows 4 Gently close the Document Cover and press the OK button Scanning a Film 1 Turn on the machine See Turning the Machine On and Off on page 4 2 Display the Film print screen See Basic Op...

Страница 42: ... the film guide with the front side the side showing the correct image face down with the frame order running from left to right and with the tip of the film set under the tabs of the film guide Position the film in the film guide so that the white line marks of the guide do not obscure the film frames 3 Squeeze the film holder inward lightly and close it completely 4 With the mark on the film gui...

Страница 43: ...ding Printing Paper on page 8 2 Scan a photo See Scanning a Photo on page 37 or Scanning a Film on page 37 3 Make sure that the proper paper source is selected See Changing the Paper Source on page 15 2 Select the print menu 1 Select Select and print then press the OK button 2 Confirm the paper size media type and other settings then select Next and then press the OK button To change the settings ...

Страница 44: ...ced print settings 4 Press the Color button to print in color or the Black button to print in black white The specified number of copies of each photo will be printed Other Useful Functions Sticker print Prints your favorite photo on Canon Photo Stickers to create your own stickers Print all photos Prints all scanned photos Using Useful Display Functions Change display The display method of a phot...

Страница 45: ...ithout the need to use a computer A device can be connected to this machine for direct printing regardless of the manufacturer or the model as long as it complies with the PictBridge standard z You can select the images to print and specify various print settings from your camera or mobile phone PictBridge compatible digital still cameras digital camcorders and camera equipped mobile phones are he...

Страница 46: ... compliant device for direct printing will appear on the LCD of the device when the machine is correctly connected Note Depending on the model or brand of your device you may have to select a print mode compliant with PictBridge before connecting the device You may also have to turn on the device or select Play mode manually after connecting the device to the machine Perform necessary operations o...

Страница 47: ...r model of your device The settings below can be changed in the PictBridge settings screen on the machine when a PictBridge compliant device is connected However changes can be made in the PictBridge settings screen on the machine only when the corresponding items below are in the Default setting items the setting to follow that of the machine on the PictBridge compliant device See Confirming or C...

Страница 48: ...Sheet Feeder 6 You may not be able to purchase some Canon genuine papers depending on your country 7 When printing on Photo Paper Plus Semi gloss 8 x 10 203 2 x 254 0 mm SG 201 select 20 x 25 cm 8 x 10 for Paper size and Default for Paper type Select Photo Plus Glossy for Media type in the PictBridge settings screen on the machine See Confirming or Changing PictBridge Print Settings on the Machine...

Страница 49: ...eduction reduces noise in blue portions such as the sky and dark portions Face corrects the contrast of backlit images Red eye corrects red eyes z Date File No Print Setting You cannot change this setting on this machine The setting on the PictBridge compliant device is applied If the images already have dates superimposed when shot set this PictBridge setting item to Off If you select Date File N...

Страница 50: ...tton z Setting items Page size Select the page size when printing directly from a PictBridge compliant device Media type Select the media type when printing directly from a PictBridge compliant device Print quality Select the print quality when printing directly from a PictBridge compliant device Bordered Borderless Select bordered or borderless print Photo opt pro Activate deactivate the Photo Op...

Страница 51: ...hotographs Directly from a Compliant Device Contrast Adjust contrast Color hue Adjust color hue Effects Applies special effects to the photo such as printing in sepia tones or with a sketch illustration like effect ...

Страница 52: ...nue printing for a while but we recommend you to have a replacement ink tank available Ink is out Repeats The ink lamp flashes quickly at around 1 second intervals Replace the ink tank with a new one If an ink tank related error message is displayed on the LCD an ink tank error has occurred and the machine is unable to print For details see Error Message Is Displayed on the LCD on page 71 Black CL...

Страница 53: ...h the ink tank installed Then printing can continue Replacing the ink tank is recommended after the printing The machine may be damaged if printing is continued under the ink out condition If an empty ink tank is displayed distinctly from other ink tanks C Ink tanks with no ink z Ink has run out Replace the ink tank Printing under the current condition may damage the machine z If you want to conti...

Страница 54: ...rom the machine and leave it out in the open This will cause the ink tank to dry out and the machine may not operate properly when it is reinstalled To maintain optimal printing quality use an ink tank within six months of first use z Color ink may be consumed even when printing a black and white document or when black and white printing is specified Color ink is also consumed in Print Head Cleani...

Страница 55: ... along the perforation If part of the orange tape is remaining ink may leak out when you remove the protective cap and may not eject properly when printing Important z Be sure to remove the clear film from the ink tank in the exact order shown in step 5 1 as failure to follow this step may cause the ink to leak and stain your clothes and hands z Do not squeeze the side of ink tanks as this may cau...

Страница 56: ...ill not start with the Inner Cover open since paper can not be fed properly Caution z Be sure to hold the Scanning Unit Printer Cover firmly using both hands and be careful not to get your fingers caught z Do not hold the LCD or the Operation Panel Note z If the error message is still displayed after the Scanning Unit Printer Cover is closed see Error Message Is Displayed on the LCD on page 71 z W...

Страница 57: ...e done properly causing the Print Head to dry and clog When You Are Not Using the Machine for a Long Time When you are not using the machine for a long time print or copy in both black white and in color or perform Print Head Cleaning about once a month to prevent degradation of the Print Head Numerous nozzles are installed in the Print Head for high precision printing Just as the uncapped tip of ...

Страница 58: ...amp is flashing fast even though ink remains in that ink tank it is inserted in the wrong position Make sure that the ink tank of the correct color is inserted in each position matching the label See Replacing an Ink Tank on page 48 If the ink lamp is not lit the tank is not set properly Press the mark on the ink tank until the tank clicks into place Make sure that all packaging material is peeled...

Страница 59: ...e Paper Feed Switch to select the paper source where you have loaded paper 4 Print the nozzle check pattern 1 Select Settings on the HOME screen See Basic Operation for the Operation Panel on page 2 2 Select Maintenance then press the OK button The Maintenance screen is displayed 3 Select Nozzle check pattern and then press the OK button The pattern print confirmation screen is displayed 4 Select ...

Страница 60: ...1 Check the nozzle check pattern you printed 1 Check if lines in this pattern are missing A Good B Lines are missing 2 Check if there are white streaks in this pattern A Good B White streaks present Note If the ink level is low the nozzle check pattern is not printed correctly Replace the relevant ink tank See Replacing an Ink Tank on page 48 2 1 A B A B ...

Страница 61: ...rinted z If There Are No Missing Lines and No White Streaks 1 Select All A and press the OK button The LCD returns to the Maintenance screen z If Lines Are Missing or White Streaks Are Present 1 Select Also B and press the OK button The cleaning confirmation screen is displayed 2 Select Yes and press the OK button to start Print Head Cleaning See Print Head Cleaning on page 58 1 1 2 ...

Страница 62: ...nger in the rounded indent of the Paper Output Tray and open it gently 2 Open the Output Tray Extension 3 Press the Paper Feed Switch to select the paper source where you have loaded paper 4 Start Print Head Cleaning 1 Select Settings on the HOME screen See Basic Operation for the Operation Panel on page 2 2 Select Maintenance then press the OK button The Maintenance screen is displayed 3 Select C...

Страница 63: ...with the printed nozzle check pattern and take appropriate action See Examining the Nozzle Check Pattern on page 56 Note If the problem is not resolved after performing steps 4 and 5 twice try Print Head Deep Cleaning See Print Head Deep Cleaning on page 60 ...

Страница 64: ... open the Output Tray Extension 1 Put your finger in the rounded indent of the Paper Output Tray and open it gently 2 Open the Output Tray Extension 3 Press the Paper Feed Switch to select the paper source where you have loaded paper 4 Start Print Head Deep Cleaning 1 Select Settings on the HOME screen See Basic Operation for the Operation Panel on page 2 2 Select Maintenance then press the OK but...

Страница 65: ...n on page 55 If a particular color is not printed properly replace the ink tank of that color See Replacing an Ink Tank on page 48 2 If the print head nozzles are still not clean turn off the machine and perform another Print Head Deep Cleaning after 24 hours 3 If this does not solve the problem the Print Head may be damaged Contact your Canon service representative ...

Страница 66: ...elect Auto head align then press the OK button The confirmation screen is displayed 4 Select Yes then press the OK button The print head is aligned automatically and the print head pattern after the adjustment is printed out This takes about 13 minutes Note Make sure that the Inner Cover is closed Note You cannot feed paper from the Cassette when performing Automatic Print Head Alignment Always lo...

Страница 67: ...er Feed Switch to select the paper source where you have loaded paper 4 Select Settings on the HOME screen See Basic Operation for the Operation Panel on page 2 5 Select Maintenance then press the OK button The Maintenance screen is displayed 6 Select Manual head align then press the OK button Confirmation screen is displayed 7 Select Yes then press the OK button 8 When the Print Head alignment pa...

Страница 68: ...tton 11 Look at the printout From the patterns select the best patterns for each column and input their numbers Press the OK button In the same way in step 9 input the numbers Columns J to N are striped vertically and columns O and P are striped horizontally For Columns O and P the best patterns will be smooth and have no streaks in the border indicated by the arrows A Less noticeable white streak...

Страница 69: ...e same way in step 9 input the numbers 14 When the confirmation message is displayed press the OK button 15 Look at the printout From the patterns select the most even least irregular patterns for each column and input their numbers Press the OK button In the same way in step 9 input the numbers 16 When the confirmation message is displayed press the OK button ...

Страница 70: ...elect the most even patterns for each column and input their numbers Press the OK button In the same way in step 9 input the numbers Note When you turn off the machine be sure to press the ON OFF button on the machine Otherwise the settings made here will not be saved ...

Страница 71: ...rm this only when necessary 1 Make sure that the machine is turned on and then remove any paper from the Auto Sheet Feeder and Cassette 2 Press the Paper Feed Switch to select the paper source to clean Caution z Be sure to turn off the power and disconnect the power cord before cleaning the machine z Do not use tissue paper paper towels or similar materials for cleaning Paper tissue powders or fin...

Страница 72: ...ion in the paper source you selected in step 2 7 Repeat step 3 three times The paper cleans the inside of the machine as it feeds through the machine If there are no signs of improvement after performing cleaning three times contact a Canon service representative Cleaning the Inside of the Machine Bottom Plate Cleaning This section describes how to clean the inside of the machine If the inside of ...

Страница 73: ...e as it feeds through the machine If the ejected paper is smudged clean the inside of the machine again If the problem is not resolved after performing cleaning again the protrusions inside the machine may be stained Clean them according to instructions See Cleaning the Protrusions Inside the Machine on page 69 Cleaning the Protrusions Inside the Machine If protrusions inside the machine are stain...

Страница 74: ...78 z White Streaks on page 79 z Printed Paper Curls or Has Ink Blots on page 79 z Printed Surface Is Scratched Paper Is Smudged on page 79 z Colors Are Uneven or Streaked on page 81 z Printing Problems When Copying on page 81 z Printing Does Not Start on page 81 z Paper Does Not Feed Properly on page 83 z Paper Jams on page 84 z Error Message Appears on the Screen on page 87 z Writing Error Output...

Страница 75: ...er path contains certain characters Use only alphanumeric characters z Photo data edited or processed on a computer must be printed from the computer The following ink may have run out Replacing the ink tank is recommended U041 If the lamp on the ink tank is flashing ink may have run out Replacing the ink tank is recommended If printing is in progress and you want to continue printing press the OK...

Страница 76: ...the following color is installed U071 Possible causes are as follows z Some ink tanks are not installed in the correct position z More than one ink tanks of the same color are installed Confirm that the ink tanks are installed in the appropriate positions See Replacing an Ink Tank on page 48 The ink absorber is almost full Press OK to continue printing Contact the service center The machine has a ...

Страница 77: ... to release the function for detecting the remaining ink level Press and hold the Stop Reset button for at least 5 seconds and then release it With this operation releasing the function for detecting the remaining ink level is memorized Please be advised that Canon shall not be liable for any machine malfunction or damage caused by refilled ink tanks See Replacing an Ink Tank on page 48 The follow...

Страница 78: ...he button to select then press the OK button 3 Press the button four times then press the OK button If the Bluetooth unit is connected to the machine press the button five times and then press the OK button 4 Press the or button to select the language you want to be displayed then press the OK button Cause Action Unable to proceed beyond the Printer Connection screen If you were unable to proceed ...

Страница 79: ...ons for proper installation If the drivers were not installed correctly uninstall the MP Drivers restart your computer and then reinstall the drivers Refer to the Printer Driver Guide on screen manual Note If the installer was forced to be terminated due to an Windows error the system may be in an unstable condition and you may not be able to install the drivers Restart your computer before reinst...

Страница 80: ...upports USB 2 0 Hi Speed connection z The USB cable and the USB hub if you are using one support USB 2 0 Hi Speed connection Be sure to use a certified USB 2 0 Hi Speed cable We recommend the cable to be no longer than around 10 feet 3 meters z The operating system of your computer supports USB 2 0 Hi Speed connection Obtain and install the latest update for your computer z The USB 2 0 Hi Speed dr...

Страница 81: ...e printed To prevent this select Use reduced printing from the printer driver Important Reduced printing may affect the layout depending on your document 1 Open the printer properties dialog box Refer to Opening the Printer Properties Dialog Box Directly from the Start Menu in Opening the Printer Properties Dialog Box Windows of the User s Guide on screen manual 2 Click Print Area Setup in the Pag...

Страница 82: ...d air hole B Incorrect Part of the orange tape is remaining Peel off the tape completely along the perforation Media Type setting in the Operation Panel does not match the actual type of paper Make sure that the Media Type set in the Operation Panel matches the type of the loaded printing paper Print Head nozzles are clogged Print the nozzle check pattern to check for uneven ink output z If the no...

Страница 83: ...gh quality paper increasing the Print quality setting is effective in reducing white streaks Cause Action Paper is too thin When printing data with high color saturation such as photographs or images in deep color we recommend using Photo Paper Pro or other Canon specialty paper See Media Types You Cannot Use on page 10 Media Type setting in the Operation Panel does not match the actual type of pa...

Страница 84: ...g the Prevent paper abrasion setting will widen the clearance between the Print Head and the loaded paper If you notice abrasion even with the media type set correctly to match the loaded paper set the machine to prevent paper abrasion Clear the Prevent paper abrasion check box once printing is complete and then click Send Open the printer properties dialog box and in Custom Settings in the Mainte...

Страница 85: ...e original document is not loaded correctly Check that the original is loaded correctly on the Platen Glass See Loading Original Documents on page 6 The print quality setting is not suitable for the original Set the print quality to suit the type of your document See Setting Items in Each Mode on page 22 The original document is not loaded with the side to be copied faced down When loading the ori...

Страница 86: ... tape completely along the perforation Unnecessary print jobs are left in queue Computer problems Restarting your computer may solve the problem If there are any unnecessary print jobs follow the procedure below to delete them 1 Open the printer properties dialog box Refer to Opening the Printer Properties Dialog Box Directly from the Start Menu in Opening the Printer Properties Dialog Box Windows...

Страница 87: ...he proper paper source is selected If not change the paper source using the Paper Feed Switch or the printer driver For details see Changing the Paper Source on page 15 Note When printing from your computer if a setting other than Paper Feed Switch is selected for Paper Source in the printer driver the printer driver settings takes precedence when printing For details on paper source selection usi...

Страница 88: ...n reloading the paper in the machine see Paper Does Not Feed Properly on page 83 to confirm that you are using the correct paper and are loading it into the machine correctly z A5 sized paper are suited to print documents consisting mainly of text We do not recommend using such paper to print documents with photos or graphics since the printout may curl and cause paper exit jams If you cannot remo...

Страница 89: ...emoving the paper contact your Canon service representative Paper jammed inside the machine at the transport unit Remove the paper following the procedure below 1 Open the Rear Cover 2 If you can see the jammed paper slowly pull the paper out z Be careful not to touch the components inside the machine z If you cannot pull the paper out turn the machine off and turn it back on The paper will be eje...

Страница 90: ...o Sheet Feeder and close the Paper Support 2 Stand the machine with the left side down 3 Slowly pull the jammed paper out while pulling the green cover toward you Caution Set the machine back to its original position immediately after removing the jammed paper 4 If any paper is sticking out of the Cassette reload the paper in the Cassette Reload paper in the Auto Sheet Feeder if necessary 5 Insert...

Страница 91: ...s click Start Settings Printers 2 Click the Canon MP810 Printer icon 3 Open the File menu and select Properties 4 Click the Ports tab to confirm the port settings Make sure that a port named USBnnn Canon MP810 Printer where n is a number is selected for Print to the following port s In Windows Me or Windows 98 click the Details tab and make sure that MPUSBPRNnn Canon MP810 Printer is selected for ...

Страница 92: ...may have occurred on the machine For details on how to resolve the error see Error Message Is Displayed on the LCD on page 71 Machine is not connected properly Make sure that the USB cable is plugged in securely to the computer and the machine z If you are using a relay device such as a USB hub disconnect it connect the machine directly to the computer and try printing again If printing starts nor...

Страница 93: ...on on the machine A page of print data being sent at the time of the error will be erased so print that page again Cause Action No response from connected digital camera or video camcorder Connected digital camera or video camcorder connected is not compatible with this machine Disconnect the cable connecting the machine and the device and then reconnect it Depending on the model or brand of your ...

Страница 94: ...ncorrect on page 54 z If the paper is curled or its surface is scratched during printing make sure that you are using the correct type of paper If the problem is not resolved by using the correct type of paper turn on the Prevent paper abrasion function See Printing on thick paper on page 80 z For the errors indicated on the camera and their solution also refer to your camera s instruction manual ...

Страница 95: ...continue printing in this condition you need to release the function for detecting the remaining ink level Press and hold the Stop Reset button for at least 5 seconds and then release it With this operation releasing the function for detecting the remaining ink level is memorized Please be advised that Canon shall not be liable for any machine malfunction or damage caused by refilled ink tanks See...

Страница 96: ... If you are scanning from a computer in Image Settings the ScanGear s Advanced Mode select Fading Correction or Grain Correction to scan with image correction Refer to the Scanning Guide on screen manual Note If there is no problem with the quality of the image seen on your computer screen but the printout quality is unsatisfactory or has unwanted margin space you need to adjust the print settings...

Страница 97: ...op System Requirements Browser Help Viewer Note z Microsoft Internet Explorer 5 0 or later must be installed z The on screen manual may not be displayed properly depending on your operating system or Internet Explorer version We recommend that you keep your system up to date with Windows Update Note Users in Asia If you installed the User s Guide from the Manual folder in the Setup CD ROM open the...

Страница 98: ...0 V 50 60 Hz Power consumption Printing Copy Approx 23 W Standby minimum Approx 1 8 W OFF Approx 0 8 W External dimensions with the Paper Support and Paper Output Tray retracted Approx 18 5 W x 16 4 D x 8 9 H inches Approx 470 W x 416 D x 226 H mm Weight Approx 12 0 kg 26 5 lb Print Head Total 4 608 nozzles Y BK Dye Bk each 512 nozzles C M each 1536 nozzles Copy Specifications Copy speed Based on ...

Страница 99: ...up 2 1 Layout compatible with Canon brand sticker above See Recommended Paper and Requirements on page 8 2 Selected photos are printed in 35 mm film style layout contact printing layout This print setting is only available with certain Canon PictBridge compliant devices You can print shooting Info Exif Data on photos in list format or in the margins of specified photos Select Layout then select th...

Страница 100: ... drive z Display Windows 1024 x 768 Color 16 bit Macintosh 1024 x 768 Thousands Colors z Macintosh File System Mac OS Extended Journaled Mac OS X Extended Additional System Requirements for On Screen Manuals Browser Windows HTML Help Viewer Note Microsoft Internet Explorer 5 0 or later must be installed The on screen manual may not be displayed properly depending on your operating system or Intern...

Страница 101: ... outlet Never damage modify stretch or excessively bend or twist the power cord Do not place heavy objects on the power cord Never plug the machine into a power socket that is shared with other equipment extension lead cord 2 or 3 way adapter etc Never use the machine if the power cord is bundled or knotted If you detect smoke unusual smells or strange noises around the machine immediately unplug ...

Страница 102: ...ocedure not described in this guide Working around the machine Do not use highly flammable sprays near the machine This could cause a fire or electric shock if the spray comes into contact with electrical components inside the machine Caution You may cause injury or damage the machine if you ignore any of these safety precautions Choosing a location Do not install the machine in a location that is...

Страница 103: ...ohol thinners etc on top of the machine If any foreign object metal or liquid fall into the machine unplug the power cord and call for service Do not transport or store the machine on a slant vertically or upside down as the ink may leak and damage the machine When loading a thick book on the Platen Glass do not press hard on the Document Cover The Platen Glass may break and cause injury Print Hea...

Страница 104: ...ney orders z Certificates of deposit z Postage stamps canceled or uncanceled z Identifying badges or insignias z Selective service or draft papers z Checks or drafts issued by governmental agencies z Motor vehicle licenses and certificates of title z Traveler s checks z Food stamps z Passports z Immigration papers z Internal revenue stamps canceled or uncanceled z Bonds or other certificates of in...

Страница 105: ...quired to comply with Class B limits in Subpart B of Part 15 of the FCC Rules Do not make any changes or modifications to the equipment unless otherwise specified in the manual If such changes or modifications should be made you could be required to stop operation of the equipment Canon U S A Inc One Canon Plaza Lake Success NY 11042 1 516 328 5600 Canon U S A INC LIMITED WARRANTY USA Only The lim...

Страница 106: ...RY LOADED ON THE PRODUCT OR CONTAINED ON THE SOFTWARE DISKETTES OR CD ROMS ENCLOSED WITH OR ACCOMPANYING THE PRODUCT AND ANY UTILITY SOFTWARE DISTRIBUTED WITH OR FOR THE PRODUCT IS SOLD AS IS AND WITHOUT WARRANTY BY CANON USA THE SOLE WARRANTY WITH RESPECT TO SUCH SOFTWARE IS CONTAINED IN THE SOFTWARE MANUFACTURER S LICENSE AGREEMENT DISTRIBUTED THEREWITH INCLUDING ANY LIMITATIONS AND DISCLAIMERS ...

Страница 107: ...the replacement Product via 2nd day Air freight service prepaid by Canon USA After receipt of the replacement Product with instructions and a prepaid waybill follow the enclosed instructions on how to ship the defective Product to the Canon USA repair facility The defective Product must be returned in the shipping carton in which the replacement Product was packed and include the reference number ...

Страница 108: ...006 Canon U S A Inc Canon is a registered trademark of Canon Inc in the United States and may also be a registered trademark in other countries Mercury Legislation LAMP S INSIDE THIS PRODUCT CONTAIN MERCURY AND MUST BE RECYCLED OR DISPOSED OF ACCORDING TO LOCAL STATE OR FEDERAL LAWS ...

Страница 109: ...3 Nozzle Check Pattern examining 56 printing 55 P PGI 5BK Black 48 Photo Printing from Photo or Film 37 scanning a film 37 scanning a photo 37 select and print 39 Print Head automatic print head alignment 62 cleaning 58 deep cleaning 60 manual print head alignment 63 Printing from a Memory Card 32 Photo Index Sheet 36 select and print 34 Printing from Your Computer 27 Macintosh 28 Windows 27 Print...

Страница 110: ...terials related to such distribution and use acknowledge that the software was developed at Cygnus Support Inc Cygnus Support Inc may not be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED AS IS AND WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND F...

Страница 111: ...during your product s warranty period For more information and updated program specifics please visit our web site at www canontechsupport com Support program specifics are subject to change without notice Ordering Information For additional supplies use the following descriptions and order numbers Description Order Ink Tanks PGI 5 Black 0628B002 CLI 8 Black 0620B002 CLI 8 Cyan 0621B002 CLI 8 Mage...

Страница 112: ...Photo All in One Quick Start Guide The following ink tanks are compatible with this printer QT5 0789 V04 XXXXXXXX CANON INC 2006 PRINTED IN THAILAND ...

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