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When Error Occurred

If an error occurs in printing, for example if the paper runs out or jams, a troubleshooting message appears
automatically. Take the appropriate action described in the message.

When an error occurs, a message is displayed on the computer screen or the printer. Depending on the
error, a Support Code (error number) is displayed on the computer screen or the LCD.

When a Support Code and a message are displayed on the computer
screen (Windows):

When a Support Code and a message are displayed on the printer
(LCD):

For details on how to resolve errors with Support Codes, see 

List of Support Code for Error

.

Note

• For details on how to resolve errors without Support Codes, see 

Message (Support Code) Appears

.

337

Содержание PIXMA G6070

Страница 1: ...G6000 series Online Manual English...

Страница 2: ...ting Network Settings 52 Reconfiguration Method of LAN Connection Reconfiguration Method of Wi Fi Connection 58 IJ Network Device Setup Utility macOS 59 IJ Network Device Setup Utility 60 Starting Up...

Страница 3: ...e UI for Maintenance 109 Cleaning the Print Heads 110 Adjusting Print Head Position 112 Cleaning 113 Cleaning Paper Feed Rollers 114 Cleaning Inside the Printer Bottom Plate Cleaning 116 Overview 119...

Страница 4: ...Power 167 Changing the Printer Operation Mode 168 Changing Settings from Operation Panel 169 Changing Settings from Operation Panel 170 Setting Items on Operation Panel 171 Print settings 172 LAN set...

Страница 5: ...6 Printing from Smartphone Tablet 217 Printing Scanning with Wireless Direct 218 Paper Settings 222 Copying 226 Making Copies 227 Setting Items for Copying 229 Scanning 232 Scanning from Computer macO...

Страница 6: ...AN Setup Windows Checking LAN Cable and Router 264 Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup Windows Checking PC Network Connection 265 Cannot Find Printer on Check P...

Страница 7: ...Does Not Start 320 Error Message Is Displayed 321 Scanning Does Not Start Scanning Does Not Complete 322 Items Cannot Be Scanned Correctly 323 Mechanical Problems 324 Printer Does Not Turn On 325 Pri...

Страница 8: ...moving Jammed Paper from Rear Side 354 1000 358 1003 359 1200 360 1215 361 1365 362 1366 363 1367 364 1431 365 1432 369 1641 373 1642 374 1700 375 1890 376 1892 377 2110 378 2113 380 2114 382 4103 384...

Страница 9: ...Using Online Manual Operating Environment Symbols Used in This Document Touch enabled Device Users Windows Printing Online Manual Trademarks and Licenses Screenshots in This Manual 9...

Страница 10: ...onal injury or property damage caused by incorrect operation of the equipment These must be observed for safe operation Important Instructions including important information that must be observed to...

Страница 11: ...ws For touch actions you need to replace right click in this document with the action set on the operating system For example if the action is set to press and hold on your operating system replace ri...

Страница 12: ...ther countries USB Type C is a trademark of USB Implementers Forum Note The formal name of Windows Vista is Microsoft Windows Vista operating system Copyright c 2003 2015 Apple Inc All rights reserved...

Страница 13: ...indicated by a copyright notice that is included in or attached to the work an example is provided in the Appendix below Derivative Works shall mean any work whether in Source or Object form that is...

Страница 14: ...excluding those notices that do not pertain to any part of the Derivative Works and 4 If the Work includes a NOTICE text file as part of its distribution then any Derivative Works that You distribute...

Страница 15: ...such obligations You may act only on Your own behalf and on Your sole responsibility not on behalf of any other Contributor and only if You agree to indemnify defend and hold each Contributor harmles...

Страница 16: ...bridge Broadband Ltd copyright notice BSD Portions of this code are copyright c 2001 2003 Cambridge Broadband Ltd All rights reserved Redistribution and use in source and binary forms with or without...

Страница 17: ...S OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWA...

Страница 18: ...CIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY O...

Страница 19: ...DISCLAIMED IN NO EVENT SHALL APPLE OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GO...

Страница 20: ...in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution Neither the na...

Страница 21: ...opy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation the rights to use copy modify merge publish distribute sub...

Страница 22: ...ght notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the doc...

Страница 23: ...fications in commercial products We disclaim all warranties covering The FreeType Project and assume no liability related to The FreeType Project Finally many people asked us for a preferred form for...

Страница 24: ...copies of source files o Redistribution in binary form must provide a disclaimer that states that the software is based in part of the work of the FreeType Team in the distribution documentation We a...

Страница 25: ...merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions The above copyright notice a...

Страница 26: ...de must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the...

Страница 27: ...Basic Operation Printing Photos from a Computer Printing Photos from a Smartphone Tablet Copying 27...

Страница 28: ...nt photos with Easy PhotoPrint Editor 1 Open rear tray cover A Pull straight up and fold back paper support B 2 Open the feed slot cover C 3 Slide right paper guide D to open both paper guides 4 Load...

Страница 29: ...5 Slide right paper guide D to align with both sides of paper stack 6 Close feed slot cover C gently 29...

Страница 30: ...indicates the current setting 9 Use the button to select the type of the loaded paper on the rear tray then press the OK button Follow the instructions of any messages displayed to register the paper...

Страница 31: ...non Utilities folder the Easy PhotoPrint Editor folder and then the Easy PhotoPrint Editor icon 12 Click Photos icon H 13 Click Browse I in From computer and select folder with photos you want to prin...

Страница 32: ...o enables you to specify the number of copies for all photos with a single setting Selecting Same No of each photo disables the number of copies setting specified for each photo When unchecked the pre...

Страница 33: ...Note Easy PhotoPrint Editor lets you easily create and print original collages cards or calendars using your favorite photos Easy PhotoPrint Editor Guide 33...

Страница 34: ...tails on how to download Canon PRINT Inkjet SELPHY see below Print Photos from Your Smartphone 1 Open rear tray cover A Pull straight up and fold back paper support B 2 Open the feed slot cover C 3 Sl...

Страница 35: ...5 Slide right paper guide D to align with both sides of paper stack 6 Close feed slot cover C gently 35...

Страница 36: ...erisk on the LCD indicates the current setting 9 Use the button to select the type of the loaded paper on the rear tray then press the OK button Follow the instructions of any messages displayed to re...

Страница 37: ...e tablet 12 Select Photo Print on Canon PRINT Inkjet SELPHY The list of photos saved on your smartphone tablet is displayed 13 Select a photo You can also select multiple photos at once 14 Specify the...

Страница 38: ...er loaded in the cassette 1 Pull out the cassette A from the printer 2 Slide paper guides B in front and C on right to open guides 3 Load plain paper in portrait orientation WITH PRINT SIDE FACING DOW...

Страница 39: ...printer the paper information registration screen for the cassette appears on the LCD 6 Press the OK button 7 Use the button to select the size of the loaded paper on the rear tray then press the OK...

Страница 40: ...ion panel D pull out paper output tray E and then open output tray extension F Be sure to open the operation panel before printing If the operation panel is close the printer does not start printing 1...

Страница 41: ...cover 14 Check paper settings and press Black button J or Color button K Important Do not open the document cover until copying is complete Note Your printer is equipped with many other convenient cop...

Страница 42: ...with Wireless Direct Internet connection from the printer becomes unavailable In that case web services for the printer cannot be used If you connect a device connected to the Internet via a wireless...

Страница 43: ...work Device Setup Utility checks or diagnoses the settings of the printer and those of computer and restores the status of them if anything is wrong with network connection Select either link below to...

Страница 44: ...Notice Restriction See below for details Restrictions on network settings Restrictions Notices when printing using web service Notice for Web Service Printing 44...

Страница 45: ...vice to something other than WEP and TKIP or change the setting to something other than IEEE802 11n only The connection between your device and the wireless router will be temporarily disabled while t...

Страница 46: ...igure settings again Devices connected to the printer using Wireless Direct cannot communicate with each other Firmware updates for the printer are not available while using Wireless Direct When a dev...

Страница 47: ...lt Network Settings Detect Same Printer Name Connects to Another Computer via LAN Changes from USB to LAN Connection Printing Network Settings Reconfiguration Method of LAN Connection Reconfiguration...

Страница 48: ...minutes Enab disab Bonjour Enable Service name Canon G6000 series LPR setting Enable RAW protocol Enable LLMNR Enable PictBridge commun Enable disable Enable DRX setting Wired LAN Enable XX represents...

Страница 49: ...fied at random and XX represents last two digits of printer s MAC address The value is specified when the printer is turned on for the first time 2 The password is specified automatically when the pri...

Страница 50: ...cOS The printer names appear with the MAC address added at the end or as the printer name specified by Bonjour Check identifiers such as the MAC address the printer name specified by Bonjour and the p...

Страница 51: ...ia LAN Changes from USB to LAN Connection To connect an additional computer to the printer via LAN or to change from USB to LAN connection perform setup from the web page For Windows you can perform s...

Страница 52: ...formation The following information on the printer s network setting is printed out Some setting values are not displayed depending on the printer settings Item Num ber Item Description Setting 1 Prod...

Страница 53: ...X 3 2 15 TCP IPv6 TCP IPv6 Enable Disable 3 2 16 Link Local Address Link local address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3 2 17 Link Local Prefix Length Link local prefix length XXX 3 2 18 State...

Страница 54: ...nnection Connection status Active Inactive 3 3 3 SSID SSID Wireless Direct network name SSID 3 3 4 Password Password Wireless Direct password 10 alphanumeric characters 3 3 5 Channel Channel 3 3 3 6 E...

Страница 55: ...tateless Prefix Length1 Stateless prefix length 1 XXX 4 12 Stateless Address2 Stateless address 2 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 4 13 Stateless Prefix Length2 Stateless prefix length 2 XXX 4...

Страница 56: ...Bonjour Bonjour setting Enable Disable 5 10 Bonjour Service Name Bonjour service name Bonjour service name Up to 52 alphanumeric characters 5 11 LLMNR LLMNR setting Enable Disable 5 12 SNMP SNMP setti...

Страница 57: ...XX represents alphanumeric characters 57...

Страница 58: ...nection Ethernet Cable Settings For macOS Redo setup from the web page Reconfiguration Method of Wi Fi Connection Follow either procedure below to change Wi Fi connection method infrastructure or Wire...

Страница 59: ...vice Setup Utility macOS IJ Network Device Setup Utility Starting Up IJ Network Device Setup Utility Diagnosing and Repairing Network Settings List of Models Which Does Not Support Diagnosis and Repai...

Страница 60: ...puter on which it is installed In addition IJ Network Device Setup Utility restores the status of the printer and computer Important To use the printer over LAN make sure you have the equipment necess...

Страница 61: ...ct IJ Network Device Setup Utility When you start up IJ Network Device Setup Utility the screen below appears Enter the password specified for your computer and select Install Helper IJ Network Device...

Страница 62: ...ist of Models Which Does Not Support Diagnosis and Repair Function IJ Network Device Setup Utility starts checking the computer settings when it starts up Perform operations following the instructions...

Страница 63: ...ction of IJ Network Device Setup Utility G4000 series PRO 500 series PRO 1000 series MB2100 series MB2700 series MB5100 series MB5400 series iB4000 series PRO 520 PRO 540 PRO 560 PRO 540S PRO 560S PRO...

Страница 64: ...Handling Paper Originals Ink Tanks etc Loading Paper Loading Originals Refilling Ink Tanks 64...

Страница 65: ...Loading Paper Paper Sources Loading Paper in the Rear Tray Loading Paper in the Cassette Loading Envelopes in Rear Tray 65...

Страница 66: ...zed plain paper in the cassette Note When printing select the correct page size and media type If you select the wrong page size or media type the printer may feed paper from the wrong paper source or...

Страница 67: ...his printer see Supported Media Types 1 Prepare paper Align the edges of paper If paper is curled flatten it Note Align the edges of paper neatly before loading Loading paper without aligning the edge...

Страница 68: ...3 Open the feed slot cover C 4 Slide right paper guide D to open both paper guides 5 Load paper stack in portrait orientation WITH PRINT SIDE FACING UP 68...

Страница 69: ...ot slide the paper guides too hard against the paper The paper may not be fed properly Important Always load paper in portrait orientation E Loading paper in landscape orientation F can cause paper ja...

Страница 70: ...mportant If the feed slot cover is open paper cannot be fed Be sure to close the feed slot cover After closing the feed slot cover the paper information registration screen for the rear tray appears o...

Страница 71: ...tart printing Note There are various types of paper such as paper with a special surface coating for printing photos at optimal quality and paper suitable for documents Each media type has specific pr...

Страница 72: ...per settings When this function is enabled an error message is displayed if these settings do not match to prevent incorrect printing When this error message is displayed check and correct the paper s...

Страница 73: ...this printer see Supported Media Types 1 Prepare paper Align the edges of paper If paper is curled flatten it Note Align the edges of paper neatly before loading Loading paper without aligning the edg...

Страница 74: ...N and place it in center of cassette Important Always load paper in portrait orientation D Loading paper in landscape orientation E can cause paper jams Note Align the paper stack with the edge of the...

Страница 75: ...s into place 6 Slide right paper guide C to align it with paper stack Do not slide the paper guide too hard against the paper The paper may not be fed properly Note Do not load sheets of paper higher...

Страница 76: ...er until it stops After inserting the cassette into the printer the paper information registration screen for the cassette appears on the LCD 8 Press the OK button 9 Use the button to select the size...

Страница 77: ...fore printing If the operation panel is close the printer does not start printing Note To prevent incorrect printing this printer has a function that detects whether the settings for the paper loaded...

Страница 78: ...uble flap Envelopes whose gummed flaps are already moistened and adhesive 1 Prepare envelopes Press down on all four corners and edges of the envelopes to flatten them If the envelopes are curled hold...

Страница 79: ...guide D to open both paper guides 5 Load envelopes in portrait orientation WITH PRINT SIDE FACING UP Up to 10 envelopes can be loaded at once Fold flap of the envelope and load the envelope in portrai...

Страница 80: ...align with both sides of envelopes Do not slide the paper guides too hard against the envelopes The envelopes may not be fed properly Note Do not load envelopes higher than the load limit mark E 7 Clo...

Страница 81: ...loaded envelopes on rear tray and press OK button Note The asterisk on the LCD indicates the current setting 10 Use button to select Envelope and press OK button Follow the instructions of any messag...

Страница 82: ...on the rear tray matches the paper settings Before printing make print settings in accordance with the paper settings When this function is enabled an error message is displayed if these settings do...

Страница 83: ...Loading Originals Loading Originals on Platen Loading Based on Use Supported Originals 83...

Страница 84: ...erve the following when loading the original on the platen Failure to observe the following may cause the scanner to malfunction or the platen glass to break Do not place any objects weighing 4 4 lb 2...

Страница 85: ...Important After loading the original on the platen be sure to close the document cover before starting to copy or scan 85...

Страница 86: ...size A4 Letter etc for Scan size Photos Postcards Business Cards and Disc BD DVD CD Scanning only one original If you scan using the operation panel fol low the operation below Press the SCAN button a...

Страница 87: ...ally striped area cannot be scanned Important The printer cannot scan the striped area A 0 04 in 1 mm from the edges of the platen glass Loading Only One Original in Center of Platen Place the origina...

Страница 88: ...s Portions placed on the diagonally striped area cannot be scanned You can place up to 12 items B More than 0 40 in 1 cm Note The Skew Correction function automatically compensates for the originals p...

Страница 89: ...Supported Originals Item Details Types of originals Text document magazine or newspaper Printed photo postcard business card or disc BD DVD CD etc Size width x height Max 8 5 x 11 7 in 216 x 297 mm 89...

Страница 90: ...Refilling Ink Tanks Refilling Ink Tanks Checking Ink Level Ink Tips 90...

Страница 91: ...faint or white streaks appear despite sufficient ink levels see Maintenance Procedure For precautionary notes on handling ink bottles see Notes on ink bottles Refilling Procedure When you refill ink...

Страница 92: ...over C To refill color ink tanks open the right ink tank cover D 4 Open the tank cap E of the ink tank to be refilled Important Carefully open the tank cap of the ink tank Ink on the inside of the tan...

Страница 93: ...ake the ink bottle Ink may spatter when opening the cap 7 Refill the ink tank Aligning the ink bottle s tip with the printer s inlet G slowly stand the bottle upside down and push the bottle into the...

Страница 94: ...the ink bottle from the inlet Hold up the ink bottle slightly and remove the bottle from the inlet while slowly tilting it Important Do not leave ink bottles in ink tanks Close the bottle cap of the...

Страница 95: ...stains Do not use ink bottles and ink contained therein except to refill tanks of printers specified by Canon Do not leave ink bottles in areas exposed to high temperature such as near fire or a heat...

Страница 96: ...hite document or when black and white printing is specified Every ink is also consumed in the standard cleaning and deep cleaning of the print head which may be necessary to maintain the performance o...

Страница 97: ...e damaged Note When you refill the ink tank refill the ink tank until ink reaches the upper limit line A If ink does not reach the upper limit line the remaining ink level is not detected correctly If...

Страница 98: ...ts condition When the printer performs cleaning a small amount of ink is consumed In this case all colors of ink may be consumed Cleaning function The cleaning function helps the printer to suck air b...

Страница 99: ...If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head 99...

Страница 100: ...nt quality in the printer driver settings may improve the print result Changing the Print Quality and Correcting Image Data When the Print Results Are Blurred or Uneven Step1 Print the nozzle check pa...

Страница 101: ...t unplug the power cord when turning off the power If the problem is still not resolved perform ink flush Ink flush consumes a great amount of ink Frequent ink flush can rapidly consume ink so perform...

Страница 102: ...Adjusting Print Head Position Automatically For macOS Adjusting Print Head Position 102...

Страница 103: ...or Letter sized plain paper 1 Check that printer is turned on 2 Load a sheet of A4 or Letter sized plain paper in the cassette Loading Paper in the Cassette 3 Press the Setup button use the button to...

Страница 104: ...streaks in the pattern B If there are missing lines in the pattern A C Good D Bad lines are missing If there are horizontal white streaks in the pattern B E Good F Bad horizontal white streaks are pr...

Страница 105: ...the Setup button use the button to select Maintenance and press the OK button LCD and Operation Panel 3 Use the button to select Cleaning and then press the OK button The printer starts cleaning the...

Страница 106: ...ct Maintenance and press the OK button LCD and Operation Panel 3 Use button to select Deep Cleaning and press OK button The printer starts cleaning the print head deeply Do not perform any other opera...

Страница 107: ...ading Paper in the Cassette 3 Press the Setup button use the button to select Maintenance and press the OK button LCD and Operation Panel 4 Use the button to select Head alignment and then press the O...

Страница 108: ...Performing Maintenance Functions from Your Computer macOS Opening Remote UI for Maintenance Cleaning the Print Heads Adjusting Print Head Position 108...

Страница 109: ...nd click Options Supplies 3 Click Show Printer Webpage in General tab Remote UI starts Note The password may have to be entered after Remote UI starts In such a case enter the password and click OK In...

Страница 110: ...sage for Nozzle Check pattern printing is displayed 5 Check the results To check whether the print quality has improved click Yes To cancel the check process click No If cleaning the head once does no...

Страница 111: ...consumes a larger amount of ink than Cleaning Cleaning the print head frequently will rapidly deplete your printer s ink supply Perform Cleaning only when necessary Note If there is no sign of improv...

Страница 112: ...d paper in printer In the cassette load 2 sheets of plain A4 sized or Letter sized paper 4 Run head position adjustment Check that the printer power is on and then click Yes Head alignment starts Proc...

Страница 113: ...Cleaning Cleaning Exterior Surfaces Cleaning Platen and Document Cover Cleaning Paper Feed Rollers Cleaning Inside the Printer Bottom Plate Cleaning Cleaning Cassette Pads 113...

Страница 114: ...t Roller Cleaning and press OK button 2 Use button to select paper source Cassette or Rear tray to clean rollers and press OK button The paper feed roller will rotate as it is cleaned without paper 5...

Страница 115: ...fingers Paper feeding performance may be degraded 3 Turn on the power then clean the paper feed rollers again If the problem is not resolved after cleaning the paper feed roller contact your nearest...

Страница 116: ...paper 1 Make sure that the power is turned on then remove any paper from the cassette 2 Prepare paper 1 Fold a single sheet of A4 or Letter sized plain paper in half widthwise then unfold the paper 2...

Страница 117: ...nd then open output tray extension C 3 Press the Setup button use the button to select Maintenance and press the OK button LCD and Operation Panel 4 Use button to select Btm Plate Cleaning and press O...

Страница 118: ...w piece of paper If the problem is not resolved after performing cleaning again the protrusions inside the printer may be stained Wipe off any ink from the protrusions using a cotton swab or the like...

Страница 119: ...Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply LCD and Operation Panel Entering Numbers Letters...

Страница 120: ...Safety Safety Precautions Regulatory Information WEEE EU EEA 120...

Страница 121: ...lose to the flammable solvents such as alcohol or thinner Do not open or modify the printer Use only the power cord cables that came with your printer Do not use these cables with other devices Do not...

Страница 122: ...prevent ink from spattering onto surroundings Ink may stain clothes or other belongings permanently Washing may not remove ink stains Do not leave ink bottles in areas exposed to high temperature such...

Страница 123: ...tand it on end or turn it upside down This may cause ink to leak Do not place anything on top of the printer Be especially careful to avoid metal objects such as paper clips and staples and containers...

Страница 124: ...correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an o...

Страница 125: ...Interference Do not use the printer around medical equipment or other electronic devices Signals from the printer may interfere with the correct operation of these devices 125...

Страница 126: ...ische Union und EWR Norwegen Island und Liechtenstein Dieses Symbol weist darauf hin dass dieses Produkt gem der EU Richtlinie ber Elektro und Elektronik Altger te 2012 19 EU und nationalen Gesetzen...

Страница 127: ...rd inzamelpunt bijvoorbeeld wanneer u een nieuw gelijksoortig product aanschaft of bij een geautoriseerd inzamelpunt voor hergebruik van elektrische en elektronische apparatuur EEA Een onjuiste afvoer...

Страница 128: ...i sobre els punts on podeu lliurar aquest producte per procedir al seu reciclatge adreceu vos a la vostra oficina municipal a les autoritats encarregades dels residus al pla de residus homologat per l...

Страница 129: ...sobre a devolu o e reciclagem de produtos REEE v a www canon europe com weee G lder kun i Europ iske Union og E S Norge Island og Liechtenstein Dette symbol angiver at det p g ldende produkt ikke m bo...

Страница 130: ...takte lokale myndigheter et godkjent WEEE program eller husholdningens renovasjonsselskap Du finner mer informasjon om retur og resirkulering av WEEE produkter p www canon europe com weee Vain Euroopa...

Страница 131: ...anisation om du vill ha mer information om var du kan l mna den kasserade produkten f r tervinning F r mer information om inl mning och tervinning av WEEE produkter se www canon europe com weee Pouze...

Страница 132: ...produkt lub do autoryzowanego punktu gromadzenia zu ytego sprz tu elektrycznego i elektronicznego w celu poddania go recyklingowi Usuwanie tego typu odpad w w nieodpowiedni spos b mo e mie negatywny w...

Страница 133: ...rekt vai 2012 19 ES par elektrisko un elektronisko iek rtu atkritumiem EEIA un viet jiem ties bu aktiem no izstr d juma nedr kst atbr voties izmetot to kop ar sadz ves atkritumiem is izstr d jums ir j...

Страница 134: ...ten tajn Ta simbol pomeni da tega izdelka v skladu z direktivo OEEO 2012 19 EU in dr avno zakonodajo ne smete odvre i v gospodinjske odpadke Ta izdelek morate odlo iti na ustrezno zbiralno mesto na pr...

Страница 135: ...mo za Europsku uniju i EEZ Norve ka Island i Lihten tajn Ovaj simbol pokazuje da se ovaj proizvod ne smije odlagati s ku nim otpadom sukladno WEEE Direktivi 2012 19 EC i va em nacionalnom zakonu Ovaj...

Страница 136: ...ispravnom odlaganju ovog proizvoda e doprineti efikasnom kori enju prirodnih resursa Za vi e informacija o tome gde mo ete da predate va u staru opremu radi recikliranje vas molimo da kontaktirate lok...

Страница 137: ...Precautions Canceling Print Jobs Legal Restrictions on Scanning Copying Printer Handling Precautions Transporting Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality...

Страница 138: ...of deposit Postage stamps canceled or uncanceled Identification badges or insignia Selective service or draft papers Checks or drafts issued by governmental agencies Motor vehicle licenses and certifi...

Страница 139: ...ct on the scanning unit cover Do not place any object on the scanning unit cover It will fall into the rear tray when the scanning unit cover is opened and cause the printer to malfunction Also place...

Страница 140: ...g so that ink does not leak Pack the printer in a sturdy box so that it is placed with its bottom facing down using sufficient protective material to ensure safe transport Do not tilt the printer Ink...

Страница 141: ...cover Important Do not touch tubes or other parts inside the printer This can cause trouble with the printer 5 Turn the ink valve lever to the left Important The inside of the printer may become stai...

Страница 142: ...printer unable to print 8 Open the scanning unit cover again 9 Remove the carriage stopper A and insert it all the way into the hole in the printer side Pull the carriage stopper forward while pulling...

Страница 143: ...hesive tape to secure all the covers on the printer to keep them from opening during transportation Then pack the printer in the plastic bag Close and seal the opening of the bag with an object such a...

Страница 144: ...Important After transporting your printer remove the carriage stopper place it in the original position turn the ink valve lever to the right and then turn on the printer 144...

Страница 145: ...ay be stored in the printer When sending the printer for repair lending or transferring the printer to another person or disposing of the printer please be sure to follow the steps below in order to d...

Страница 146: ...press the ON button to turn off the power the printer caps the print head nozzles automatically to prevent from drying If you unplug the power cord from the wall outlet before the ON lamp is turned o...

Страница 147: ...Main Components and Their Use Main Components Power Supply LCD and Operation Panel Entering Numbers Letters and Symbols 147...

Страница 148: ...Main Components Front View Rear View Inside View Operation Panel 148...

Страница 149: ...ides and close it before printing F Rear Tray Load paper here Two or more sheets of the same size and type of paper can be loaded at the same time and fed automatically one sheet at a time Loading Pap...

Страница 150: ...J Output Tray Extension Open to support ejected paper K Platen Load an original here L Operation Panel Use to change the settings of the printer or to operate it Operation Panel 150...

Страница 151: ...printer to a LAN C Power Cord Connector Plug in the supplied power cord D Transport Unit Cover Open when removing jammed paper E Rear Cover Detach when removing jammed paper Important Do not touch the...

Страница 152: ...he right If any ink levels are low refill the low tanks Refilling Ink Tanks D Upper limit line Indicates the maximum capacity of the ink E Single dot Indicates the amount of ink required when performi...

Страница 153: ...H Print Head Holder The print head is pre installed 153...

Страница 154: ...splays messages menu items and the operational status F Black button Starts black white copying scanning etc G Stop button Cancels operation when printing is in progress or when selecting a menu item...

Страница 155: ...printer settings Also used for selecting the input mode N SCAN button Switches the printer to the scan mode O Wireless connect button To set wireless router information in the printer directly from a...

Страница 156: ...Power Supply Checking that Power Is On Turning the Printer On and Off Checking the Power Plug Power Cord Unplugging the Printer 156...

Страница 157: ...off if the ON lamp is lit the printer is on Note It may take a while for the printer to start printing immediately after you turn on the printer The LCD will turn off if the printer is not operated fo...

Страница 158: ...message is displayed on the LCD see An Error Occurs You can set the printer to automatically turn on when a print operation is performed from a computer connected by USB cable or via network This feat...

Страница 159: ...ote You can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval This feature is set to on by default From the pri...

Страница 160: ...cord is hot The power plug power cord is rusty The power plug power cord is bent The power plug power cord is worn The power plug power cord is split Caution If you find anything unusual with the pow...

Страница 161: ...he ON lamp is off Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced 1 Press the ON button to turn the print...

Страница 162: ...enu screen or settings screen use the button C to select an item or option and then press the OK button D to proceed with the procedure To return to the previous screen press the Back button E Example...

Страница 163: ...re The problem such as the printer cannot print may occur according to the network status We recommend placing the printer near the wireless router Signal strength 50 or less The problem such as the p...

Страница 164: ...meric 1234567890 SP Symbols _ SP SP Indicates a space Note Only the input modes or characters available for input appear in their respective screens Entering Numbers Letters and Symbols Use the button...

Страница 165: ...Changing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer macOS Changing Settings from Operation Panel 165...

Страница 166: ...Changing Printer Settings from Your Computer macOS Managing the Printer Power Changing the Printer Operation Mode 166...

Страница 167: ...n function automatically turns on the printer when data is received 1 Selecting Device settings from Remote UI 2 Click Energy saving settings 3 Complete the following settings Auto power off Specify t...

Страница 168: ...deselected at the time of printing from PC you can continue to print without the message display even if the paper settings set in the Print dialog differs from the paper information registered to the...

Страница 169: ...gs from Operation Panel Setting Items on Operation Panel Print settings LAN settings PictBridge settings Other dev settings Language selection Firmware update Reset setting Feed settings Web service s...

Страница 170: ...ed on 2 Press the Setup button The Setup menu screen is displayed 3 Select Device settings and then press the OK button The Device settings screen is displayed 4 Select a setting item to adjust and th...

Страница 171: ...r device settings Language selection Web service setup ECO settings Quiet setting Items for Paper Printing Print settings PictBridge settings Feed settings Items for Maintenance Management LAN setting...

Страница 172: ...n though you are printing in Borderless specifying Amount Large for this setting may help solve the problem Depending on your devices or how to print the setting may be disabled Auto photo fix set Whe...

Страница 173: ...w the on screen instructions of the connecting device for the setup procedure Manual connect Select when you perform settings for Wi Fi manually using the operation panel of the printer WPS Push butto...

Страница 174: ...anual setup For details on each setting item Manual setup Wired LAN Enab dis wired LAN Enables or disables wired LAN Manual setup For details on each setting item Manual setup Print LAN details You ca...

Страница 175: ...can from dev Selecting Enable allows you to transfer the scanned data to the computer using WSD Timeout setting Specifies the timeout length Bonjour settings Setting items when you use Bonjour Enab di...

Страница 176: ...disable Selecting Enable allows you to print from a PictBridge Wi Fi compliant device Timeout setting Specifies the timeout length DRX setting Selecting Wired LAN then Enable allows you to activate d...

Страница 177: ...acters by holding down the button during character entry Orig remov remind Selects whether the printer will display the reminder screen in case you forget to remove the original from the platen after...

Страница 178: ...sh German French Italian Spanish Dutch Portuguese Norwegian Swedish Danish Finnish Russian Ukrainian Polish Czech Slovak Hungarian Slovene Croatian Romanian Bulgarian Turkish Greek Estonian Latvian Li...

Страница 179: ...e firmware update is not complete check the following and take an appropriate action Check the network settings If Cannot connect to the server try again is displayed on the LCD press the OK button an...

Страница 180: ...ettings Returns the LAN settings back to the default Setting data Returns the settings such as the paper size media type or other setting items other than the network settings back to the default All...

Страница 181: ...dia type you load on the rear tray and in the cassette Note Plain paper can only be loaded in the cassette For more on the proper combination of paper settings you can specify by the printer driver Wi...

Страница 182: ...rinter to from Google Cloud Print DNS server setup Performs settings for a DNS server Select Auto setup or Manual setup If you select Manual setup follow the display on the LCD to perform settings Pro...

Страница 183: ...ect ECO settings and then press the OK button 4 Select EnergySaveSettings and then press the OK button 5 Select Auto power off and then press the OK button 6 Select a time to turn off the printer and...

Страница 184: ...etup button The Setup menu screen is displayed 3 Select ECO settings and then press the OK button 4 Select 2 sidedPrintSetting and then press the OK button 5 Specify settings as necessary Copy Select...

Страница 185: ...u can reduce the operating noise while printing is in progress Important When ON is selected operating speed may be reduced compared to when OFF is selected This function may not be so effective depen...

Страница 186: ...splays the current firmware version Printer name Displays the printer name currently specified Serial number Displays the printer serial number Printed sheet count Displays the printed sheet count in...

Страница 187: ...me Print width 8 in 203 2 mm for Borderless Printing 8 5 in 216 mm Printable area Borderless printing Top Bottom Left Right margin 0 0 in 0 0 mm Standard printing Top margin Square 3 5 x 3 5 9 x 9 cm...

Страница 188: ...ions of papers such as photo paper refer to the paper s packaging or the supplied instructions Storage environment Temperature 32 to 104 F 0 to 40 C Humidity 5 to 95 RH no condensation Power supply AC...

Страница 189: ...rds IEEE802 3u 100BASE TX IEEE802 3 10BASE T Transfer speed 10 M 100 Mbps auto switching Wi Fi Supported Standards IEEE802 11n IEEE802 11g IEEE802 11b Frequency bandwidth 2 4 GHz Channel 1 11 or 1 13...

Страница 190: ...ount of hard disk space may be changed without notice Display XGA 1024 x 768 Other Supported OS iOS Android Windows 10 Mobile Some functions may not be available with the supported OS Refer to the Can...

Страница 191: ...In an in house network environment the 5222 port must be open Contact the network administrator for details Information in this manual is subject to change without notice 191...

Страница 192: ...Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area 192...

Страница 193: ...ountries or regions Note that in the United States Canon paper is not sold by model number Instead purchase paper by name Paper for printing documents Canon Red Label Superior WOP111 Canon Oc Office C...

Страница 194: ...dia Type Windows Note When printing photos saved on a PictBridge Wi Fi compliant device you must specify the page size and media type Printing from Digital Camera Page Sizes You can use the following...

Страница 195: ...ar tray Minimum size 2 17 x 3 51 in 55 0 x 89 0 mm Maximum size 8 50 x 26 61 in 215 9 x 676 0 mm cassette Minimum size 5 83 x 8 27 in 148 0 x 210 0 mm Maximum size 8 50 x 11 69 in 215 9 x 297 0 mm Pap...

Страница 196: ...ets A4 Approx 200 sheets High Resolution Paper HR 101N 1 A4 B5 Letter Approx 80 sheets N A Paper for printing photos Media Name Model No Rear Tray Photo Paper Pro Platinum PT 101 2 Glossy Photo Paper...

Страница 197: ...y leave marks on the printed side or prevent efficient feeding In this case load one sheet at a time Paper Load Limit of Paper Output Tray Genuine Canon Paper Paper for printing documents Media Name M...

Страница 198: ...g plain paper or notepad paper cut to a small size when printing on paper smaller than A5 Picture postcards Postcards Envelopes with a double flap Envelopes with an embossed or treated surface Envelop...

Страница 199: ...the printed surface until the ink is dried Even when the ink is dried be careful not to touch the printed surface as much as possible when handling Due to the nature of the pigment ink the ink on the...

Страница 200: ...A4 plain paper when printing in color Standard mode 6 000 Economy mode 8 300 Measurement conditions Measurement images Color printing A4 color document ISO IEC24712 Black white printing A4 monochrome...

Страница 201: ...Printing Printing from Computer Printing from Smartphone Tablet Printing Using Operation Panel Printing from Digital Camera Paper Settings 201...

Страница 202: ...nting from Computer Printing from Application Software Windows Printer Driver Printing from Application Software macOS AirPrint Printing Using Canon Application Software Printing Using a Web Service 2...

Страница 203: ...nting Basic Execute Borderless Printing Printing on Postcards Adding Printer How to Open Printer Settings Screen Displaying the Printing Status Screen Deleting the Undesired Print Job Removing Printer...

Страница 204: ...ods Connected to the same network over a LAN Connected directly without wireless router Direct Connection Connected by USB Print from a Mac 1 Check that printer is turned on Note If Auto power on is e...

Страница 205: ...from Media Quality of the pop up menu Select Auto Select for Media Type Remove the Two Sided check mark if you are not printing on both sides of the paper Important An error may occur if the paper si...

Страница 206: ...ter prints according to the specified settings Note It can take the Wi Fi a few minutes to get connected after the printer turns on Print after checking that the printer is connected to the network Yo...

Страница 207: ...oviding any margin around it set borderless printing The procedure for performing borderless printing is as follows Setting Borderless Printing 1 Set the Amount of extension on the printer operation p...

Страница 208: ...ommended if plain paper is selected for Media Type in Media Quality Expanding the Range of the Document to Print Setting a large amount of extension allows you to perform borderless printing with no p...

Страница 209: ...ki or Hagaki K for paper type according to your purpose When you print on the address side register Hagaki 3 Select Paper Size and Media Type from the print dialog Select Postcard or Postcard Borderle...

Страница 210: ...ded check mark If you print with the Two Sided check mark on the printing result may not be as you intended You will get cleaner printing if you print the message side first and then print the address...

Страница 211: ...Default is selected in the displayed dialog Note It may take a little time for the name of your printer to appear 2 Select the printer Select the printer listed as Bonjour Multifunction Note Check the...

Страница 212: ...Dialog Use this procedure to set the page paper settings before printing 1 Select Page Setup from the File menu of the application software The Page Setup dialog opens Opening the Print Dialog Use thi...

Страница 213: ...Queue 2 Check the printing status You can check the name of the file being printed or ready for being printed Deletes the specified print job Stops printing the specified document Resumes printing the...

Страница 214: ...emaining Delete unnecessary print jobs from the print status check screen 1 Open System Preferences and select Printers Scanners 2 Select your model and then click Open Print Queue The print status ch...

Страница 215: ...e printer and PC You cannot remove the printer if not logged in as the administrator For information about an administrative user see Users Groups from System Preferences 1 Open System Preferences and...

Страница 216: ...Printing Using Canon Application Software Easy PhotoPrint Editor Guide 216...

Страница 217: ...Printing from Smartphone Tablet Printing from iPhone iPad iPod touch iOS Printing from Smartphone Tablet Android Printing from Windows 10 Mobile Device Printing Scanning with Wireless Direct 217...

Страница 218: ...vice and Connecting It to the Printer 3 Printing Scanning Printing Scanning with Wireless Direct Important You can connect up to 5 devices to the printer at the same time Check the usage restrictions...

Страница 219: ...inter 1 Turn on Wi Fi function on your device Enable Wi Fi on your device s Setting menu For more on turning on Wi Fi function see your device s instruction manual 2 Select DIRECT XXXX G6000series X r...

Страница 220: ...Setup menu screen is displayed 3 Select Device settings and then press the OK button 4 Select LAN settings and then press the OK button 5 Select Wireless Direct and then press the OK button 6 Select a...

Страница 221: ...press the OK button 2 Select Yes and then press the OK button 3 Select Done and then press the OK button If you select Security protocol instead of Done you can check the updated password Confirm requ...

Страница 222: ...ngs Note The default display setting is different between when you print or copy from the operation panel of the printer when you print from Smartphone tablet when you print from Windows and when you...

Страница 223: ...e proper combination of paper settings you can specify by the printer driver for Windows and on the LCD Paper Settings on the Printer Driver and the Printer Media Type Paper Settings on the Printer Dr...

Страница 224: ...4 you load A5 sized paper in the rear tray or in the cassette before you start printing copying The paper information registration screen is displayed after replacing the paper Register the paper info...

Страница 225: ...lt To change the setting Changing the Printer Operation Mode Important When the message which prevents misprinting is disabled The printer starts printing copying even though the paper settings for pr...

Страница 226: ...Copying Making Copies Basics Reducing Enlarging Copies Two Sided Copying Special Copy Menu Copying Using Smartphone or Tablet 226...

Страница 227: ...button to display the desired setting item Setting Items for Copying Press the COPY button to reset the magnification to 100 6 Use the button to specify the number of copies 7 Press the Color button f...

Страница 228: ...ttings such as the page size or media type cannot be changed If you press the Stop button while reserve copying is in progress the screen to select the method to cancel copying is displayed If you sel...

Страница 229: ...ecified in combination with the setting of other setting items or the copy menu The settings of the page size media type etc are retained even if the printer is turned off Enlarge Reduce Select the re...

Страница 230: ...e print quality according to the original Ex Note If you use Economy with the media type set to Plain paper and the quality is not as good as expected select Standard or High and try copying again Eco...

Страница 231: ...m is displayed only when 2 sided copy is selected for Special copy Two Sided Copying Stapling side Select the orientation and the stapling side of the printed paper Ex Note This setting item is displa...

Страница 232: ...Scanning Scanning from Computer Windows Scanning from Computer macOS Scanning from Operation Panel Scanning Using Smartphone Tablet 232...

Страница 233: ...acOS Scanning According to Item Type or Purpose IJ Scan Utility Lite IJ Scan Utility Lite Features Scanning Easily Auto Scan Basics Scanning Documents and Photos Scanning Tips Positioning Originals Sc...

Страница 234: ...tem Type or Purpose IJ Scan Utility Lite IJ Scan Utility Lite Features Scanning Easily Auto Scan Basics Scanning Documents and Photos Important Available functions and settings vary depending on your...

Страница 235: ...agazine for better readability and Photo is best suited for scanning photos Note For details on the IJ Scan Utility Lite main screen see IJ Scan Utility Lite Main Screen Save Scanned Images Automatica...

Страница 236: ...Note To set the applications to integrate with see Settings Dialog 236...

Страница 237: ...tish background Items printed on white paper hand written text business cards and other unclear items Thin items Thick items When scanning two or more documents from the ADF place documents of the sam...

Страница 238: ...Scanning Multiple Documents at One Time from the ADF Auto Document Feeder 238...

Страница 239: ...lity Lite 3 To specify the paper size resolution PDF settings etc click Settings and then set each item in the Settings dialog Note Once settings are made in the Settings dialog the same settings can...

Страница 240: ...Scanning Tips Positioning Originals Scanning from Computer 240...

Страница 241: ...F Auto Document Feeder Placing Items When Using Stand Placing Items Platen Place items as described below to scan by detecting the item type and size automatically Important Depending on your model th...

Страница 242: ...es or less are cor rected automatically Important Inkjet All In One printer For the portions in which items cannot be scan ned click Home to return to the top page of the Online Manual for your model...

Страница 243: ...ocument until it stops 5 Adjust document guide B to match width of document Do not slide the document guide too hard against the document The document may not be fed properly Note When scanning duplex...

Страница 244: ...the left edge of the platen or B 0 106 inch 2 7 mm from the front edge cannot be scanned 2 Gently close document cover While scanning hold the document cover gently with your hand to keep it closed I...

Страница 245: ...The item type may not be detected automatically In that case specify the item type in IJ Scan Utility and scan 245...

Страница 246: ...Scanning Using Smartphone Tablet Using PIXMA MAXIFY Cloud Link Printing Scanning with Wireless Direct 246...

Страница 247: ...ric Characters Appear on LCD When Error Occurred Message Support Code Appears Repairing Your Printer Frequently Asked Questions Solve Problems Printer Does Not Work Printer Does Not Turn On Printer Tu...

Страница 248: ...rk Information Restoring to Factory Defaults Cannot Set Correctly Installation Failed to MP Drivers Installation Windows Updating MP Drivers in Network Environment Windows Error or Message Appears Fou...

Страница 249: ...d After Replacing Wireless Router or Changed Router Settings Cannot Access to Internet on Wi Fi from Communication Device Connecting Printer and Wireless Router Using Easy WL connect Cannot Connect Sm...

Страница 250: ...ng LAN Settings Network Key Password Unknown Forgot Administrator Password of Printer Checking Network Information Restoring to Factory Defaults Default Network Settings Printing Network Settings Reco...

Страница 251: ...efaults Default Network Settings Connects to Another Computer via LAN Changes from USB to LAN Connection Printing Network Settings Reconfiguration Method of LAN Connection Reconfiguration Method of Wi...

Страница 252: ...Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems 252...

Страница 253: ...up Cannot Find Printer on Check Printer Settings Screen During Setup Windows Cannot Proceed beyond Printer Connection Screen While using printer Cannot Find Printer while Using Wi Fi Note You cannot u...

Страница 254: ...g Printer s Wi Fi Settings Cannot Find Printer on Check Printer Settings Screen During Wi Fi Setup Windows Checking Wi Fi Environment Cannot Find Printer on Check Printer Settings Screen During Wi Fi...

Страница 255: ...ter on Check Printer Settings Screen During Wired LAN Setup Windows Checking Security Software Settings Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup Windows Checking Rou...

Страница 256: ...ter and network device to become ready for use once they are turned on Wait a while after turning on the printer or network device and then click Redetect on the Check Printer Settings screen to redet...

Страница 257: ...en to cancel to set up the network communication After that configure the computer and network device For the procedures refer to the instruction manuals supplied with the computer and network device...

Страница 258: ...ommunication Make sure the or icon is displayed on the LCD when the mode button is pressed If icon is not displayed The printer is not set to allow wireless communication Turn on wireless communicatio...

Страница 259: ...ining metal or concrete If the printer cannot communicate with the computer over a Wi Fi due to a wall place the printer and the computer in the same room In addition if a device like a microwave oven...

Страница 260: ...ound follow the instructions on the screen to continue to set up network communication If the printer cannot be detected the printer is not connected to the wireless router Connect the printer to the...

Страница 261: ...ake sure whether printer s IP address is not used for another device To check the printer s IP address print out the network settings information Printing Network Settings If the IP address is not spe...

Страница 262: ...the software to access click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up network communic...

Страница 263: ...tion manual supplied with the wireless router or contact the manufacturer In addition make sure the wireless router you are using is configured to use 2 4 GHz bandwidth Important Depending on the wire...

Страница 264: ...nter and network device to become ready for use once they are turned on Wait a while after turning on the printer or network device and then click Redetect on the Check Printer Settings screen to rede...

Страница 265: ...ter Settings screen to cancel to set up the network communication After that configure the computer and network device For the procedures refer to the instruction manuals supplied with the computer an...

Страница 266: ...the LCD when the mode button is pressed If icon is not displayed The printer is not set to allow wired communication Turn on wired communication on the printer Once you have turned on wired communica...

Страница 267: ...ake sure whether printer s IP address is not used for another device To check the printer s IP address print out the network settings information Printing Network Settings If the IP address is not spe...

Страница 268: ...the software to access click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up the network commu...

Страница 269: ...ing MAC address filtering and DHCP function For more on checking the settings of the router refer to the instruction manual supplied with the router or contact its manufacturer After checking the rout...

Страница 270: ...r details refer to the instruction manual supplied with the USB cable Check2 Follow procedure below to connect printer and computer again Important For macOS make sure the lock icon is on the lower le...

Страница 271: ...line Manual Note You can use the Setup CD ROM to redo setup For macOS 1 Click Next The screen telling you that installation has not been completed appears 2 Click No The screen to select application s...

Страница 272: ...omplete on the computer If it is not perform setup from the web page For Windows you can perform setup using the Setup CD ROM Note IJ Network Device Setup Utility allows you to diagnose and repair the...

Страница 273: ...is attached to most wireless routers note that some of them have it inside Check6 Make sure wireless signal is strong Monitor signal strength and move printer and wireless router as necessary Place th...

Страница 274: ...Windows If not select it to enable bidirectional support Check9 Make sure security software s firewall is off If your security software s firewall is on a message may appear warning you that Canon so...

Страница 275: ...Network Connection Problems Printer Suddenly Stopped Working for Some Reason Network Key Password Unknown Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings 275...

Страница 276: ...necessary to resolve wireless router problems e g update interval of a key problems of DHCP update interval energy saving mode etc or to update the wireless router firmware For details contact the man...

Страница 277: ...comes poor Place the printer and wireless router close to each other Note Though an antenna is attached to most wireless routers note that some of them have it inside Check6 Make sure wireless signal...

Страница 278: ...router Check9 Make sure security software s firewall is off If your security software s firewall is on a message may appear warning you that Canon software is attempting to access the network If this...

Страница 279: ...play it using the operation panel of the printer or print out the network setting information of the printer Display on the LCD LAN settings Print the network settings Printing Network Settings Check5...

Страница 280: ...1 Make sure the computer is connected to the wireless router For more on how to check the computer settings or connection status see your computer instruction manual or contact its manufacturer Check2...

Страница 281: ...Using IJ Network Device Setup Utility See below for starting up IJ Network Device Setup Utility For Windows Starting Up IJ Network Device Setup Utility For macOS Starting Up IJ Network Device Setup U...

Страница 282: ...authentication method must be identical among the wireless router the printer and your computer To communicate with a wireless router that generates a password automatically you must set the printer t...

Страница 283: ...OS Starting Up IJ Network Device Setup Utility If this does not solve the problem see below Cannot Communicate with Printer After Enabling MAC IP Address Filtering or Encryption Key on Wireless Router...

Страница 284: ...omputer For details see Setting an Encryption Key With Encryption On Cannot Communicate with Printer After Changing Encryption Type at Wireless Router If you change the encryption type for the printer...

Страница 285: ...Other Network Problems Checking Network Information Restoring to Factory Defaults 285...

Страница 286: ...tions below For Windows 1 Select Command Prompt as shown below In Windows 10 right click Start and select Command Prompt In Windows 8 1 select Command Prompt from the Start screen If Command Prompt is...

Страница 287: ...g command and press Enter The ping command is as follows ping XXX XXX XXX XXX XXX XXX XXX XXX is the IP address of the target device If communication is taking place a message like the one shown below...

Страница 288: ...ime 1 739 ms XXX XXX XXX XXX ping statistics 3 packets transmitted 3 packets received 0 packet loss If packet loss is 100 communication is not taking place Otherwise computer is communicating with tar...

Страница 289: ...scanning operation from a computer over a network impossible To use the printer over a network again after restoring it to the factory defaults redo setup from the web page For Windows you can perform...

Страница 290: ...Problems while Printing Scanning from Smartphone Tablet Cannot Print Scan from Smartphone Tablet 290...

Страница 291: ...the printer or devices If the power is already turned on cycle the power switch It may be necessary to resolve wireless router problems e g update interval of a key problems of DHCP update interval e...

Страница 292: ...dentical with those of the wireless router change the network settings of it to match with those of the wireless router Check6 Make sure the printer is not placed too far away from the wireless router...

Страница 293: ...on cycle the power switch Check2 Is Wireless Direct enabled From the Setup menu screen select Device settings LAN settings Wireless Direct Switch WL Direct in this order and select Yes Check3 Check th...

Страница 294: ...mation of the printer Display on the LCD LAN settings Print the network settings Printing Network Settings Check6 Make sure the printer is not placed too far away from the device If the distance betwe...

Страница 295: ...Printing Problems Printer Does Not Print Ink Does Not Come Out Ink Runs Out Fast Printer Does Not Pick up or Feed the Paper No Paper Error Printout Results Are Unsatisfactory 295...

Страница 296: ...ts normally there is a problem with the relay device Contact the vendor of the relay device There could also be a problem with the USB cable Replace the USB cable and retry the printing If you use the...

Страница 297: ...inter For Windows Make sure Canon XXX series where XXX is your printer s name is selected in the Print dialog box Note If multiple printers are registered to your computer select Set as Default Printe...

Страница 298: ...nozzle check pattern and make sure that the ink is coming out normally For details on printing the nozzle check pattern print head cleaning and print head deep cleaning see If Printing Is Faint or Une...

Страница 299: ...ead deeply again print the nozzle check pattern and check the result If it still does not improve go to the next step Step5 Perform ink flush After performing ink flush print the nozzle check pattern...

Страница 300: ...Ink Runs Out Fast After you refill the ink tanks the printer takes in ink from the ink tanks and ink flows into the printer Ink may seem to run out fast due to this procedure 300...

Страница 301: ...ing orientation When you load the paper on the rear tray place the print side facing UP and align the right and left paper guides with the paper stack Loading Paper In the cassette be sure to load onl...

Страница 302: ...the printer unplug it from the power supply then remove the foreign object Important Do not tilt the printer or do not it upside down Doing so may cause the ink to leak Note If the feed slot cover is...

Страница 303: ...attached properly See Rear View for the positions of the transport unit cover and the rear cover If the measures above do not solve the problem contact your nearest Canon service center to request a r...

Страница 304: ...nd print quality settings differs depending on what you are using your printer for Copying Check the settings using the operation panel Printing from your computer Check the settings using the printer...

Страница 305: ...r Fuzzy Inaccurate or Bleeding Colors Streaks or Lines Colors Are Unclear Lines Are Misaligned Distorted Paper Is Smudged Printed Surface Is Scratched Vertical Line Next to Image Cannot Complete Print...

Страница 306: ...label and the protective tape of the print head to install it Check2 Check paper and print quality settings Printout Results Are Unsatisfactory Check3 Are the print head nozzles clogged Print the noz...

Страница 307: ...the next step Step5 Perform ink flush After performing ink flush print the nozzle check pattern and check the result Ink flush consumes a great amount of ink Frequent ink flush can rapidly consume in...

Страница 308: ...tions below Check6 Is platen glass dirty Clean the platen glass Cleaning Platen and Document Cover Check7 Make sure original is properly loaded on platen When you load the original on the platen load...

Страница 309: ...the lower limit line A refill the ink tank with the corresponding color of ink Note Printed colors may not match screen colors due to basic differences in the methods used to produce colors Color con...

Страница 310: ...ply For macOS Clean the print head deeply If it does not improve turn off the printer wait for more than 24 hours and go to the next step Step4 Clean the print head deeply again After cleaning the pri...

Страница 311: ...ust the print head position Aligning the Print Head Note If the problem is not resolved after performing the print head alignment perform print head alignment manually from your computer For Windows A...

Страница 312: ...en using Photo Paper Plus Semi gloss even if the sheet is curled load one sheet at a time as it is Rolling this paper in the opposite direction to flatten it may crack the paper surface and reduce the...

Страница 313: ...ime Check4 Set printer to prevent paper abrasion Adjusting the setting to prevent paper abrasion will widen the clearance between the print head and the paper If you notice abrasion even with the medi...

Страница 314: ...justing Intensity Check6 Is paper feed roller dirty Clean paper feed roller Cleaning Paper Feed Rollers Note Cleaning the paper feed roller abrades it so do this only when necessary Check7 Is inside o...

Страница 315: ...ct Custom Settings 4 Drag Ink Drying Wait Time slide bar to set the wait time and select OK 5 Check message and select OK For macOS Set the waiting time using Remote UI Opening Remote UI for Maintenan...

Страница 316: ...ts Are Unsatisfactory Note The direction of the vertical line pattern may vary depending on the image data or the print setting This printer performs automatic cleaning when necessary to keep printout...

Страница 317: ...Scanning Problems macOS Scanning Problems 317...

Страница 318: ...Scanning Problems Scanner Does Not Work Scanner Driver Does Not Start 318...

Страница 319: ...computer Check 4 If the USB cable is connected to a USB hub remove it from the USB hub and connect it to a USB port on the computer Check 5 Restart the computer Check 6 To scan from the printer s ope...

Страница 320: ...te The operation may differ depending on the application Check 3 Scan and save images with IJ Scan Utility Lite and open the files in your application Check 4 Your scanner may be locked Personal scann...

Страница 321: ...nner may be locked If IJ Scan Utility Lite or the application is running exit it Slide the scanner lock switch to the release position then reconnect the USB cable Refer to the printed manual Getting...

Страница 322: ...eck Your scanner may be locked If IJ Scan Utility Lite or the application is running exit it Slide the scanner lock switch to the release position then reconnect the USB cable Refer to the printed man...

Страница 323: ...scanner may be locked If IJ Scan Utility Lite or the application is running exit it Slide the scanner lock switch to the release position then reconnect the USB cable Refer to the printed manual Getti...

Страница 324: ...Mechanical Problems Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems Cannot Communicate with Printer via USB Wrong Language Appears in LCD 324...

Страница 325: ...nplug printer leave it for at least 2 minutes and then plug it back in and turn on again If this does not solve the problem contact your nearest Canon service center to request a repair Important Do n...

Страница 326: ...and then press the OK button 4 Use the button to select Auto power off and then press the OK button 5 Use the button to select OFF and then press the OK button The setting to shut off the power automa...

Страница 327: ...Note See below for details on how to disable the setting from ScanGear scanner driver Scanner Tab 327...

Страница 328: ...k following to make sure your system environment supports Hi Speed USB connection Does the USB port on your computer support Hi Speed USB connection Does the USB cable or the USB hub support Hi Speed...

Страница 329: ...inter Important Connect the Type B terminal to the printer with the notched side facing UP For details refer to the instruction manual supplied with the USB cable Check3 Make sure Enable bidirectional...

Страница 330: ...lect your language 1 Press Setup button and wait a little 2 Press button once and press OK button 3 Press button 4 times and press OK button 4 Use button to select language for LCD and press OK button...

Страница 331: ...Installation and Download Problems Failed to MP Drivers Installation Windows Updating MP Drivers in Network Environment Windows 331...

Страница 332: ...n Desktop and then select This PC from list on left In Windows 7 click Start and then click Computer 2 Double click the CD ROM icon in the window that appears If the contents of the CD ROM appear doub...

Страница 333: ...rivers restart your computer and then reinstall the MP Drivers Deleting the Unnecessary MP Drivers Reinstall the MP Drivers with the Setup CD ROM or install it from the Canon website Note If the insta...

Страница 334: ...rs that you downloaded In the connection method selection screen select Use the printer with Wi Fi connection or Use the printer with wired LAN connection according to the connection method you use Th...

Страница 335: ...Errors and Messages Four Digit Alphanumeric Characters Appear on LCD When Error Occurred Message Support Code Appears 335...

Страница 336: ...message appears on the LCD or your computer screen Depending on an error or message four digit alphanumeric characters appear The characters represent a support code error number For details on each s...

Страница 337: ...reen or the printer Depending on the error a Support Code error number is displayed on the computer screen or the LCD When a Support Code and a message are displayed on the computer screen Windows Whe...

Страница 338: ...dows Writing Error Output Error Communication Error Windows Other Error Messages Windows Message Appears on LCD Check the message and take an appropriate action Cannot connect to the server try again...

Страница 339: ...cable Replace the USB cable and retry the printing If you use the printer over a LAN make sure the printer is correctly set up for network use Check3 Make sure MP Drivers is installed correctly Unins...

Страница 340: ...ool successfully due to insufficient memory Close other applications to increase the available memory If you still cannot print restart your computer and retry the printing Printer driver could not be...

Страница 341: ...ion in response Support Code Appears on LCD and Computer Screen 1000 to 1ZZZ 1000 1003 1200 1215 1240 1270 1300 1303 1304 1309 1310 1313 1365 1366 1367 1431 1432 1470 1471 1472 1473 1476 15A1 1641 164...

Страница 342: ...6833 6900 6901 6902 6910 6911 6920 6921 6930 6931 6932 6933 6936 6937 6938 6940 6941 6942 6943 6944 6945 6946 6A80 6A81 6D01 7000 to 7ZZZ 7500 7600 7700 7800 A000 to ZZZZ C000 For paper jam support co...

Страница 343: ...paper at the paper output slot or the rear tray If the paper fed from the cassette is jammed 1303 If the paper is jammed when performing automatic duplex printing 1304 If the paper is jammed as the pr...

Страница 344: ...g and you need to turn off the printer to remove it press the Stop button to stop the printing before you turn off the printer If the paper tears and you cannot remove the jammed paper from the paper...

Страница 345: ...documents with photos or graphics A5 paper may curl and jam as it leaves the printer If the measures above do not solve the problem contact your nearest Canon service center to request a repair Import...

Страница 346: ...both hands Important When checking the feed slot of the cassette or removing the jammed paper do not turn the printer upside down or tilt it The ink may leak out If none of the above is applied see Re...

Страница 347: ...Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 347...

Страница 348: ...cassette and remove the jammed paper slowly with both hands Important When checking the feed slot of the cassette or removing the jammed paper do not turn the printer upside down or tilt it The ink m...

Страница 349: ...lve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it...

Страница 350: ...er What to Do If the paper is jammed as the printer pulled in the printed paper try to remove the paper from the following locations Paper output slot 1300 Inside of the printer Paper Is Jammed inside...

Страница 351: ...the printing before you turn off the printer 1 Turn off printer and unplug it 2 Open scanning unit cover Important Do not touch clear film A white belt B or tubes C If you soil or scratch this part by...

Страница 352: ...4 Hold jammed paper firmly in both hands If the paper is rolled up pull out it 5 Slowly pull out paper so as not to tear it Pull out the paper at an angle of about 45 degrees 352...

Страница 353: ...the printing Note When reloading the paper make sure you are using suitable paper and loading it correctly If a paper jam message appears on the LCD or on your computer screen when you resume printin...

Страница 354: ...ting before you turn off the printer 1 Make sure you have unplugged the power cord 2 Rotate printer so that rear side of printer faces toward you Important When changing the orientation of the printer...

Страница 355: ...e inner parts of the printer If you were not able to remove the paper in this step detach the transport unit cover and remove the paper by following these steps 1 Detach transport unit cover Lift up t...

Страница 356: ...ote Do not touch the inner parts of the printer 3 Make sure all jammed paper is removed 4 Attach transport unit cover Insert the transport unit cover slowly all the way into printer and take down the...

Страница 357: ...the printing Note When reloading the paper make sure you are using suitable paper and loading it correctly Before printing confirm that the operation panel is raised If the measures above do not solv...

Страница 358: ...s of the paper Set paper information for the paper in the rear tray Paper Settings After carrying out the above measures press the printer s OK button Important Be sure to close the feed slot cover af...

Страница 359: ...per in the Cassette Align the paper guides of the cassette with the edges of the paper Set paper information for the paper in the cassette Paper Settings After carrying out the above measures press th...

Страница 360: ...1200 Cause Scanning unit cover is open What to Do Close the scanning unit cover and wait for a while Do not close it while you are refilling an ink tank 360...

Страница 361: ...rint head replacement in progress What to Do Complete print head replacement Note When you stop replacing the print head tilt the ink valve lever tightly to the right then close the scanning unit cove...

Страница 362: ...e replacing the print head Open the scanning unit cover and close the ink valve by tilting the ink valve lever tightly to the left And then press the printer s OK button to cancel the error Note When...

Страница 363: ...Cause Ink valve is closed What to Do Open the scanning unit cover and open the ink valve by tilting the ink valve lever tightly to the right And then close the scanning unit cover to cancel the error...

Страница 364: ...Press the printer s OK button to cancel the error Before performing ink flush refill the ink of each color up to the position above the single dot shown in each ink tank Refilling Ink Tanks Note Since...

Страница 365: ...printer If you are printing press the printer s Stop button to cancel printing Remove the print heads and reinstall them properly following the steps below This may resolve the error 1 Open scanning...

Страница 366: ...em carefully so that ink does not spatter Do not touch the tube or other parts inside the printer Touching these parts may cause the printer to malfunction Do not touch the gold terminal B or print he...

Страница 367: ...properly Install the color print head in the left holder and the black print head in the right holder 6 Close print head locking cover and push it down Press firmly the print head locking cover until...

Страница 368: ...ing may become impossible Make sure the left and right buttons are pushed in 8 Open ink valve Tilt the ink valve lever tightly to the right 9 Close scanning unit cover gently If reinstalling the print...

Страница 369: ...printer If you are printing press the printer s Stop button to cancel printing Remove the print heads and reinstall them properly following the steps below This may resolve the error 1 Open scanning...

Страница 370: ...em carefully so that ink does not spatter Do not touch the tube or other parts inside the printer Touching these parts may cause the printer to malfunction Do not touch the gold terminal B or print he...

Страница 371: ...properly Install the color print head in the left holder and the black print head in the right holder 6 Close print head locking cover and push it down Press firmly the print head locking cover until...

Страница 372: ...ing may become impossible Make sure the left and right buttons are pushed in 8 Open ink valve Tilt the ink valve lever tightly to the right 9 Close scanning unit cover gently If reinstalling the print...

Страница 373: ...fill the ink tank to above the single dot shown on the ink tank with the corresponding color of ink Refilling the ink tank to the upper limit line improves the accuracy of detection of the remaining i...

Страница 374: ...e insufficient ink What to Do To check the remaining ink level visually inspect the remaining ink in the ink tank Refill each ink tank with entire contents of the corresponding color ink bottle bundle...

Страница 375: ...our nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Print...

Страница 376: ...e print head holder have been removed If the protective material or tape is still there remove it and close the scanning unit cover If the measures above do not solve the problem contact your nearest...

Страница 377: ...is still inserted What to Do Open the scanning unit cover and pull out the carriage stopper A straight up Affix the carriage stopper to the indent next to where it was inserted Close the scanning uni...

Страница 378: ...the LCD Print settings specified on the printer driver Paper size A5 Media type Plain paper Cassette paper information set on the printer Paper size A4 Media type Plain paper What to Do Press the prin...

Страница 379: ...ngs on the Printer Driver and the Printer Paper Size Windows Cancel Cancels printing Select this option when you want to change the print paper settings Change the paper settings and retry printing No...

Страница 380: ...a message appears on the LCD Print settings specified on the printer driver Paper size A5 Media type Plain paper Rear tray and cassette paper information set on the printer Paper size A4 Media type Pl...

Страница 381: ...e Printer Driver and the Printer Paper Size Windows Cancel Cancels printing Select this option when you want to change the print paper settings Change the paper settings and retry printing Note To sup...

Страница 382: ...he LCD Print settings specified on the printer driver Paper size A5 Media type Plain paper Rear tray paper information set on the printer Paper size A4 Media type Plain paper What to Do Press the prin...

Страница 383: ...ettings on the Printer Driver and the Printer Paper Size Windows Cancel Cancels printing Select this option when you want to change the print paper settings Change the paper settings and retry printin...

Страница 384: ...4103 Cause Cannot perform printing with current print settings What to Do Press the printer s Stop button to cancel printing Then change the print settings and retry printing 384...

Страница 385: ...n the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink...

Страница 386: ...n the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink...

Страница 387: ...mpediment Important When clearing an impediment to print head holder motion be careful not to touch clear film A white belt B or tubes C If you soil or scratch this part by touching it with paper or y...

Страница 388: ...ank is refilled because it runs out of ink perform ink flush From Windows Cleaning the Print Heads From macOS Cleaning the Print Heads From the operation panel of the printer How to Do Ink Flush If th...

Страница 389: ...center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer Note In the case of war...

Страница 390: ...or Error Paper Jams Turn off printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Import...

Страница 391: ...the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink ma...

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