Debug Log
Function Overview
The debug log is a log that analyzes the program behavior of the machine to enable developers to identify problems.
This machine is embedded with a function that compiles the log of the behavior of each software module as debug log and outputs
it as integrated log for analyzing problems.
Be sure to collect the debug log when the Support Dept. of sales company so instructs.
Note that there is no need for service technicians to check the content of collected debug log.
Cases in which collection of debug log is effective
Collection of debug log is effective in the following cases:
• Neither the Support Dept. of sales company nor CINC can reproduce the trouble that occurred at the customer site
• When the error frequency is low
• When the failure is suspected to be due to firmware rather than a mechanical/electrical failure.
CAUTION:
If the procedure for reproducing the failure is clear and the Support Dept. of sales company and CINC can reproduce it,
collection of debug log is not necessary.
Conditions for collecting logs
Conditions for not being able to collect logs
In the following cases, the procedure for obtaining logs is not required because logs cannot be obtained.
• Service mode screen cannot be accessed
• The machine cannot recognize a USB flash drive
• No USB port is installed in the machine (when the model has only a copy function)
What is necessary to collect logs
A USB flash drive that satisfies the following conditions is required to obtain the debug logs of the machine:
• Formatted in FAT 16/FAT32
• There is a free space of approx. 100MB.
• Can be recognized by the machine
Collection procedure
The following shows the procedure for collecting the debug log from the Control Panel.
1. Connect a USB flash drive to the machine. In the case of a model having a USB connector on a side of the Control
Panel, be sure to connect the USB flash drive to the Control Panel. In the case of a model having a USB connector
only on the rear side, connect the USB flash drive to the USB connector on the rear side.
CAUTION:
In the case of a model having a USB connector on the Control Panel, if the USB flash drive is connected to the USB
connector on the rear side, debug logs are not transferred to the USB flash drive.
2. Execute the following service mode from the Control Panel or Remote UI.
• COPIER > FUNCTION > SYSTEM > LOGWRITE
"Executing..." is displayed while log collection is executed. When it is completed, the screen shows the service mode screen
again.
3. Execute the following service mode from the Control Panel or Remote UI.
• COPIER > FUNCTION > SYSTEM > LOG2USB
"Executing..." is displayed while log collection is executed. When it is completed, the screen shows the service mode screen
again.
7. Troubleshooting
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Содержание MF735C Series
Страница 1: ...Revision 2 0 MF735C Series Service Manual ...
Страница 13: ...Product Overview 1 Product Lineup 5 Specifications 7 Parts Name 10 ...
Страница 23: ...No Name 6 Home key 7 Stop key 8 NFC Near Field Communication mark 1 Product Overview 14 ...
Страница 81: ...Periodical Service 4 Periodically Replaced Parts 73 Consumable Parts 74 Periodical Services 75 ...
Страница 82: ...Periodically Replaced Parts This machine does not have any periodically replaced parts 4 Periodical Service 73 ...
Страница 83: ...Consumable Parts This machine does not have any consumable parts 4 Periodical Service 74 ...
Страница 84: ...Periodical Services This machine does not require any periodical service 4 Periodical Service 75 ...
Страница 86: ...List of Parts Major Units ADF Reader 1 2 No Name 1 ADF Unit 2 Reader Unit 5 Parts Replacement and Cleaning 77 ...
Страница 118: ... Procedure 1 Remove the ADF Sensor Unit 2x 5 Parts Replacement and Cleaning 109 ...
Страница 119: ...2 Remove the ADF Sensor Unit CAUTION Be careful not to lose the springs 5 Parts Replacement and Cleaning 110 ...
Страница 144: ... Procedure 1 Remove the Memory Relay PCB 2x 1x 5 Parts Replacement and Cleaning 135 ...
Страница 149: ...10 Loosen the screws and remove the Laser Scanner Unit Fixation Pins 2x 5 Parts Replacement and Cleaning 140 ...
Страница 159: ...3 Remove the PCB Holder 3x 4 Remove the Drum Motor 4x 1x 5 Parts Replacement and Cleaning 150 ...
Страница 180: ...7 Remove the Registration Unit 2x 5 Parts Replacement and Cleaning 171 ...
Страница 181: ...Adjustment 6 Adjustment at Parts Replacement 173 ...
Страница 211: ...Troubleshooting 7 Test Print 203 Troubleshooting Items 216 Debug Log 219 ...
Страница 230: ...Error Jam Alarm 8 Overview 222 Error Code 225 Jam Code 232 Alarm Code 235 ...
Страница 346: ...Installation 10 Copy Control Interface Kit C1 338 MiCARD Attachment Kit B1 345 Copy Card Reader F1 351 ...
Страница 353: ...17 2x 18 1x 19 20 21 Connect the power plug to the outlet 22 Turn ON the main power switch 10 Installation 344 ...
Страница 356: ...6 7 8 9 2x 10 1x 10 Installation 347 ...
Страница 357: ...11 12 Installing the Card Reader 1 1x M4x16 2 10 Installation 348 ...
Страница 358: ...3 4 NOTE Be sure that it does not protrude from the depression 5 6 7 1x 10 Installation 349 ...
Страница 359: ...8 3x 9 1x 1x 10 Connect the power plug to the outlet 11 Turn ON the main power switch 10 Installation 350 ...
Страница 362: ...4 2x 5 NOTE Release the claw while opening the Right Cover Unit in the direction of the arrow 6 7 10 Installation 353 ...
Страница 372: ...APPENDICES Service Tools 364 General Circuit Diagram 365 Backup Data List 368 Soft counter specifications 370 ...