143
If you think there is a problem with the camera, first check the following. If
the items below do not solve your problem, contact a Canon Customer
Support Help Desk as listed on the included customer support list.
Power
You pressed the ON/OFF button, but nothing happened.
•
Confirm that the battery is properly inserted
(p. 16)
.
•
Confirm that the memory card/battery cover is securely closed
(p. 16)
.
•
If the battery terminals are dirty, battery performance will decrease. Clean the
terminals with a cotton swab and re-insert the battery several times.
Battery is consumed quickly.
•
Battery performance decreases at low temperatures. Warm the battery such as
by placing it in your pocket with the terminal cover on.
Lens will not retract.
•
Do not open the memory card/battery cover while the power is on. After closing
the memory card/battery cover, turn the power on then back off
(p. 16)
.
TV output
Image is distorted or not showing on TV
(p. 111)
.
Shooting
Cannot shoot.
•
When in Playback mode
(p. 27)
, press the shutter button halfway
(p. 23)
.
Screen does not display properly in dark places
(p. 46)
.
Screen does not display properly while shooting.
Please note, the following will not be recorded in still images, but will be recorded
in movies.
•
When the camera is subjected to powerful light sources, the display may darken.
•
Under fluorescent lighting, the screen may flicker.
•
When shooting bright light sources, a bar of light (purplish red) may appear on
the screen.
h
appears on the screen and the shot cannot be taken even though the
shutter button was pressed fully
(p. 26)
.
appears when the shutter button was pressed halfway
(p. 59)
.
•
Set the [IS mode] to [Continuous]
(p. 138)
.
•
Set the flash to
h
(p. 67)
.
•
Increase the ISO speed
(p. 71)
.
•
Attach the camera to a tripod.
Troubleshooting
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