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imagePROGRAF iPF8400SE Service Guide

imagePROGRAF iPF8400SE Service Guide

February 2014

Page 7

IV.

Dealer Sales/Service Authorization

To become authorized and maintain authorization to service an imagePROGRAF
iPF8400SE printer, each Dealer location must have at least two (2) technicians
that have completed the imagePROGRAF iPF6400/8400/9400 online training
course.

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Содержание iPF8400SE imagePROGRAF

Страница 1: ...S Se er rv vi ic ce e G Gu ui id de e ...

Страница 2: ...Distributed in the United States by Canon U S A Inc IMPORTANT THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imagePROGRAF iPF8400SE SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF CONFIDENTIAL INFORMATIO...

Страница 3: ...U S laws and regulations controlling exports from the United States Canon U S A Inc from time to time updates this online Service Guide and may modify the information and or specifications contained in it at any time without notice Additionally all prices and availability dates listed herein are subject to change without notice The latest version is available online at the ISG Central and e Suppor...

Страница 4: ... E Course Equipment 9 F Service Materials 10 VI Servicing Notes 11 A Enhanced Service Mode Features 11 B Print Inf Log File 11 C imagePROGRAF iPF8400SE Power and Plug Requirements 12 D Installation Weight Dimensions 13 E Installation Space Requirements 13 F Estimated Installation Times 15 G Special Tools Solvents and Oils List 16 H Installation Service Support Tools 16 I Consumables Main Unit 17 J...

Страница 5: ...Support 28 D Time and Material Service 28 E CarePAK Extended Service Plan 29 F imagePROGRAF Web Support End User 29 IX Product Technical Support Offerings 30 A Authorized Service Providers 30 B Authorization Policy 30 C Canon USA e Support Center Web site 30 D Canon USA ISG Central Web site 31 X Canon USA Technical Support Center Call Escalation 33 XI Appendix 34 A Specifications 34 B Canon imageP...

Страница 6: ...de that reduces ink consumption when compared to the standard printing mode This helps to reduce printing costs The printer supports ink tank sizes of 330ml and 700ml to enhance productivity and includes a Sub ink tank system that keeps some ink in reserve to allow for ink tanks to be changed without interrupting printing operations Also included with the iPF8400SE printer is an Accounting Manager...

Страница 7: ...of an image The full version of Poster Artist is available for purchase The full version includes all available artwork and no restrictions on the Auto Design and Variable Design functions For more details visit www usa canon com PosterArtist 1 Design Check Combines a Dynamic Layout Engine with built in professional design expertise Create high quality posters by combining the client s design idea...

Страница 8: ...ty to enlarge image data scanned with any CanoScan flatbed scanner 6 Variable Data Printing Variable Data Printing enables customers to personalize posters link a poster template to an excel spreadsheet to change names addresses and more This feature is limited with PosterArtist Lite 7 Enhanced Image Editing Allows the user to edit retouch and resize images with the touch of a button Includes Auto...

Страница 9: ...dware Accessories imagePROGRAF iPF8400SE Hardware Accessory Item Item Number 1 Roll Holder Set RH2 44 1465B012BA 1 Item Numbers and Part Numbers are subject to change without notice Table 3 imagePROGRAF iPF8400SE Software Option imagePROGRAF iPF8400SE Software Option Item Item Number 1 PosterArtist 7025A039AA 1 Item Numbers and Part Numbers are subject to change without notice Table 4 imagePROGRAF...

Страница 10: ...k tank PFI 306BK 6657B001AA Ink tank PFI 306C 6658B001AA Ink tank PFI 306M 6659B001AA Ink tank PFI 306Y 6660B001AA Ink tank PFI 306R 6663B001AA Ink tank PFI 706MBK 6680B001AA Ink tank PFI 706BK 6681B001AA Ink tank PFI 706C 6682B001AA Ink tank PFI 706M 6683B001AA Ink tank PFI 706Y 6684B001AA Ink tank PFI 706R 6687B001AA Maintenance Cartridge MC 08 1320B006AA Print head PF 05 3872B003AA 1 Item Numbe...

Страница 11: ...C M Y R Setup Guide EFSP Stand setup guide Product security environmental regulation manual Carrying Caution Leaflet JEFIGSCKR Leaflet how to fit a stand for rolling prevention JEFIGSCKR Software CD for Win32 64 Software CD for Mac PosterArtist Lite CD ROM Media Sample Registration Card Printer Warranty Card EF Head Warranty Card EF Media Information Leaflet Ink tank installation attention manual ...

Страница 12: ...ry 2014 Page 7 IV Dealer Sales Service Authorization To become authorized and maintain authorization to service an imagePROGRAF iPF8400SE printer each Dealer location must have at least two 2 technicians that have completed the imagePROGRAF iPF6400 8400 9400 online training course ...

Страница 13: ...ion will be granted Figure 1 Learning Path for Service Technicians 1 Learning Path for Service Technicians This training program is a comprehensive learning program which will prepare the service technician to setup and service the imagePROGRAF iPF8400SE printers The online training course modules are available on Canon USA s e Support Web site Table 7 Online Course Modules Course Name Course Code...

Страница 14: ... final assessment exam are entitled to live phone based support through our TSC Technical Support Center However self service support software downloads knowledgebase articles support forums technical publications is available through our e Support Center Web site for all technicians Refer to the Technical Support section on the e Support Web site for entitlement details D Online Training Course T...

Страница 15: ...The materials required for the imagePROGRAF iPF8400SE Training Program are listed in the table below Table 8 Service Materials Model Item Location imagePROGRAF iPF8400SE e Learning Training Program Conducted online Service Manual Downloadable from within Download Center on the e Support Center Web site Parts Catalog ...

Страница 16: ...s the ink stirring operation OPT SENS Output Checks multi sensor status and distance from media Nozzle Check Checks nozzle operation Nozzle INF Confirms nozzle function and non ejection status Memory CHK Checks DDR EEP memory function Head CNT CHK Confirms Printhead electrical contact status Cogging Torque Check To check the CR motor cogging torque Flex Cable Check To check the Flat Flex Ribbon Ca...

Страница 17: ...nd properly grounded outlets for each optional accessory Do not use extension cords The ground connection serves to provide the internal electronics with a reference voltage Faulty or poor ground sources will cause this reference voltage to fall into a range that no longer serves as a reliable reference voltage The internal logic and programming of the imagePROGRAF iPF8400SE printers will not perf...

Страница 18: ...ter s approximate installation space requirements may differ depending on how the printer is configured and the optional accessories attached Always ensure that there is enough space for service and operation of the device Refer to the iPF8400SE Series Service Manual for details on transportation and installation of the imagePROGRAF iPF8400SE printer IMPORTANT Make sure that approximately 24 610 m...

Страница 19: ... approximate space requirements for the imagePROGRAF iPF8400SE printer installation are shown below Table 14 Installation Space Requirements Height and Depth Length Length approximately 74 WALL Depth approximately 30 Height approximately 45 Space in front approximately 24 Space above approximately 12 ...

Страница 20: ...ersons to unpack and move the printer and two 2 or more persons to install it Included in the calculation of the estimated installation time are the following Installation space preparation Unpacking and positioning the printer main unit on a stand or table Installing the Printhead ink tanks and connecting the power cable Checking the printer operation and adjusting the printing position Table 15 ...

Страница 21: ...d in the Service Manual B FY9 6022 000 Successor to MOLYCOTE Silbon paper Use for cleaning B CK 0336 000 Diverted from BJ W9000 Rubber gloves Use for cleaning and to prevent from dirtying the hands A QC1 5547 000 Diverted from BJ W9000 Pen light For visibility when locking and unlocking the carriage B CK 0327 000 Diverted from BJ W9000 Rank Description A Each service person is expected to carry on...

Страница 22: ...BK 6680B001AA Ink tank PFI 706BK 6681B001AA Ink tank PFI 706C 6682B001AA Ink tank PFI 706M 6683B001AA Ink tank PFI 706Y 6684B001AA Ink tank PFI 706R 6687B001AA Maintenance Cartridge MC 08 1320B006AA Print head PF 05 3872B003AA 1 Part numbers are subject to change without notice J Field Replacement Parts Field replacement parts are defined as those parts having a limited life that will be reached d...

Страница 23: ...QM4 8503 000 1 20 000 Ink Tank Supply Unit R QM4 8500 000 1 20 000 Operation Panel Unit QM4 8450 000 1 14 400h Power Supply Ass y QK1 4084 000 1 14 400h 100V 240V Scale Linear QC3 1877 000 1 20 000 Main Board DIMM Ass y QM7 7267 000 1 N A Mist Fan Unit QK1 1387 000 1 N A Printhead 3872B003AA 1 N A MultiSensor Unit QM4 8148 000 1 N A Head Management Sensor QM3 1056 010 1 N A Suction Fan Unit QM3 10...

Страница 24: ...le 20 imagePROGRAF iPF8400SE Recommended Spare Parts List Recommended Spare Parts Description Item Number 1 Quantity Estimated Life A0 Sheets Remarks Carriage Unit QM4 8514 000 1 20 000 Purge Unit QM4 8503 000 1 20 000 Ink Tank Supply Unit R QM4 8500 000 1 20 000 Operation Panel Unit QM4 8450 000 1 14 400h Power Supply Ass y QK1 4084 000 1 14 400h 100V 240V Scale Linear QC3 1877 000 1 20 000 Print...

Страница 25: ... Illustration data printed in Standard mode 10 per color x 5 colors 50 duty QL2 2110 000 Waste Ink Absorber Unit Wia 2 to 4 QL2 2108 000 Waste Ink Absorber Unit L 3 QC1 7399 000 Screw Stepped M4 2 Wia5 QL2 1650 000 Waste Ink Absorber Unit S QC1 7399 000 Screw Stepped M4 2 Wia6 QM3 3069 000 Suction Fan Unit QC1 7399 0000 Screws Stepped M4 2 QL2 1663 000 Duct CR QY6 1533 000 CR 1 to CR5 QM4 8446 000...

Страница 26: ...ered in Canon s ASCR system If your customer contacts Canon Information Technology Systems CITS during the warranty period your dealership will be dispatched to the call Note All calls dispatched by CITS must be closed out with CITS in order to qualify for labor compensation To close out the service call Section 2 of the Service Dispatch Form must be completed and e mailed to isgservice CITS canon...

Страница 27: ...orm must be completed and e mailed to isgservice CITS canon com Canon USA will not provide labor compensation for any service not dispatched by CITS To submit a warranty claim for a defective part please follow the e Tag Warranty Claim form process 2 Dispatch by CITS This is available to ASCR Registered Customers where the Warranty Marketing Program option has not been selected Help desk support w...

Страница 28: ...CR process allows the service provider to select this option and it is incumbent on the service provider to provide service support that is consistent with commercially acceptable standards In cases where the service provider has accepted the flat rate payment but has not provided service support to the end user the service provider could lose authorization to service that product A Dealer or Auth...

Страница 29: ...ide labor compensation for any service not dispatched by CITS e Tag claim forms will not be accepted as requests for warranty labor compensation and will only be accepted for warranty part claims Warranty labor compensation is made on a per incident basis regardless of the number of visits required to resolve the problem B e Tag Warranty Claim Console e Tag is an electronic limited warranty servic...

Страница 30: ... the address provided on the bottom of the e Tag limited warranty claim The service history log can be hand written or computer generated and must include the eTag Warranty Claim Console Requirements Part Description Machine Installation Date Date Part Was Removed Machine Serial Number Reason For Removal Work Performed Highlight Current Service Call After authorization parts and labor credits are ...

Страница 31: ... office To view your Online warranty credits log onto the ISG Central web site at http www isgcentral cusa canon com Go to the Canon Network Access CNA site to view e Tag warranty credit After authorization parts and labor credits are posted the following business To check the status of e Tag Claims already submitted go to the table in eSupport e Tag Warranty Claim Console This table allows you to...

Страница 32: ...mbursement to perform an e Tag Warranty claims search as shown in the following screen shots CNA Warranty Credit Inquiry Tag Warranty Claims Search To check the status of e Tag Limited Warranty Claims already submitted Tag Warranty Claim Console as shown in the bottom of the Figure 4 eSupport e Tag Warranty Claim Console allows you to check the status of your claims To view the details of the e ar...

Страница 33: ... period expires first For detailed warranty information please refer to the Canon imagePROGRAF Printhead Limited Warranty page 38 B On Site Service The CITS Help Desk will diagnose end users problems related to the product If telephone based troubleshooting cannot resolve the problem the CITS Help Desk will dispatch the Service Provider of record in order to provide an on site service call If ther...

Страница 34: ...rranty service With the CarePAK Extended Service Plan the customer will receive toll free telephone support and if needed on site service for their Canon product for the duration of the extended coverage Extended coverage plans are available with either a one 1 year or two 2 year plan Note CarePAK coverage cannot be extended beyond the original term purchased The CarePAK Extended Service Plan one ...

Страница 35: ...ter C Canon USA e Support Center Web site Canon USA s Engineering Services and Solutions Division provides high quality e Support via the Internet and is only available for Canon USA Authorized Servicing Dealers or Authorized Service Providers Canon USA s e Support is designed to give dealer and authorized servicer technicians access to technical support information via the Worldwide Web The follo...

Страница 36: ... Support Login Canon USA ISG Central Web site Complete versions of the Service Guides are available on the Canon USA ISG Central web site http isgcentral cusa canon com Access is limited to the Authorized Dealer s Management staff please contact your Dealer Administrator to request access to the System and Technical Support Section of ISG Central e to ISG Central imagePROGRAF iPF8400SE Service Gui...

Страница 37: ...AF iPF8400SE Service Guide February 2014 Page 32 When the user is logged onto ISG Central they must select the Engineering Services and Solutions button to access the Service Guides area of the web site as shown below Figure 10 ISG Central Services ...

Страница 38: ...stem a case number is assigned to the call Every reasonable effort must be made to resolve the problem through the TSC If the problem cannot be resolved by the TSC then an escalation may be necessary in accordance with the process shown below Figure 11 Call Escalation Flow Chart Status Modify Assistance Required Canon imagePROGRAF iPF8400SE End User Contacts CITS at 1 800 423 2366 or Authorized Se...

Страница 39: ...per length Approximately 59 18m differs depending on OS and application Cut sheet paper width Approximately 44 1117 6mm Cut sheet paper length 5 3 1 6m Print assurance area Roll paper Margin of leading edge 20mm margin of trailing edge 5mm margin of left and right edges 5mm Cut sheet paper Margin of leading edge 20mm margin of trailing edge 23mm margin of left and right edges 5mm Printable area Ro...

Страница 40: ... method Tubing method with sub tank Operation acoustic Sound pressure level reference values During standby Approximately 35 dB A or less During printing Approximately 50 dB A or less Acoustic power level During printing Approximately 6 8 Bels or less coated paper photo illustration mode prior image quality standard mode Measured based on printing conditions of ISO7779 Operation environment Temper...

Страница 41: ...cifications Printhead PF 05 Model PF 05 Type Bubble jet on demand Head configuration 6 colors integrated type 6 chips per print head Nozzle pitch 1 200 dpi x 2 Nozzle per chip MBK BK M Y 2 560 nozzles for each color C PC PM GY 5 120 nozzles for each color Droplet size 4 picoliters per color Head replacement User replacement ...

Страница 42: ...e acturer or producer thereof THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE RELATING TO THE USE OR PERFORMANCE OF THE PRODUCT NO OTHER EXPRESS WARRANTY OR GUARANTY EXCEPT A ABOVE GIVEN BY ANY PERSON FIRM OR CORPORATION WITH RESPECT TO THE PRODUCT SHALL BIND CANON OR ANY SERVICE PROVIDER NO W...

Страница 43: ...orce and effect if the Printhead is damaged as a result of a abuse neglect mishandling improper cleaning unauthorized repairs or alteration of the Printhead or a Product in which the Printhead is incorporated n or accident b improper use including failure to follow operating or maintenance instructions in or environmental conditions prescribed in Canon s operator s manual or other documentation c ...

Страница 44: ...ble 16 Special Tools Solvents and Oils List 16 Table 17 Installation Service Support Tools List 16 Table 18 imagePROGRAF iPF8400SE Consumables List Main Unit 17 Table 19 Field Replacement Parts List 18 Table 20 imagePROGRAF iPF8400SE Recommended Spare Parts List 19 Table 21 imagePROGRAF iPF8400SE Maintenance Kit Parts List 20 Table 22 eTag Warranty Claim Console Requirements 25 Table 23 imagePROGR...

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