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Canon ImageRunner C2550 Скачать руководство пользователя страница 38

Color imageRUNNER C3480/C3080/C2550 Service Guide

Color imageRUNNER C3480/C3080/C2550 Service Guide

April 2008

Rev. 1

Page 33

B. Canon USA Support Offerings

The following support mechanisms were established to deliver high quality,
timely technical support services, and product information to imageRUNNER
dealerships. These support services cover areas such as system and user
software, networking and connectivity issues, electro-mechanical operations,
and other hardware servicing.

1.

Canon USA Technical Support Center

Live phone based technical support from the Canon USA TSC is limited
to those technicians who are certified to service an Color imageRUNNER
device or are enrolled for technical training.

Self-Service Support (software downloads, knowledgebase, support
forums, technical publications) will continue to be available through the e-
Support Center website at

http://www.support.cusa.canon.com

for all

Technicians and Systems Engineers.

Canon USA provides a time sensitive call escalation process for all
authorized Color imageRUNNER Dealers. The TSC is the single point of
entry for this process. Once a call is placed to the TSC and information is
logged into the call management system, a case number will be assigned
to the call. Every effort is made to resolve the problem during the call.
Calls that cannot be resolved during the initial call and require escalation
must follow the process below. The status of all escalated cases can be
viewed via the e-Support Center or by calling the TSC.

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Содержание ImageRunner C2550

Страница 1: ...Canon S Se er rv vi ic ce e G Gu ui id de e ...

Страница 2: ...ES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE PART NUMBERS LISTED MAY BE CHANGED WITHOUT NOTICE TO REFLECT ENGINEERING REVISIONS These machines are positioned for users who primarily output color documents that can be classified as business color usage also called office color or presentation color Business color is often characterized as color used in typical business output such as pie charts c...

Страница 3: ...nt to the authorized Service Agreement with Canon U S A Inc Service Provider agrees to indemnify Canon U S A Inc and to hold it harmless from and against any and all claims arising out of Service Provider s possession use or misuse of this Service Guide As an authorized Canon dealership for the Color imageRUNNER C3480 C3080 C2550 you agree that the Color imageRUNNER C3480 C3080 C2550 and its relat...

Страница 4: ... Super G3 Fax Board W2 9 6 Super G3 Multi Line Fax Board J2 9 7 Wireless Network Interface Adapter NB W1 9 8 Web Access Software E1 9 9 Secure Watermark A1 9 10 Encrypted Secured Print Software C1 10 11 Barcode Printing Kit A1 10 12 1200 dpi Expansion Board A1 10 F Universal Send Options 10 1 Universal Send PDF Advanced Feature Set A1 10 2 Universal Send PDF Security Feature Set A1 10 3 Digital Us...

Страница 5: ...er Customer Service Offerings 27 A Monthly Copy Volume 27 B Warranty Support 27 1 End User Warranty Conditions 27 2 Warranty Administration Reduction Program WARP 28 3 e Tag Warranty Claim Form 29 4 On Line Warranty Credit Inquiry 30 5 Warranty Parts For Repair 31 VI Product Technical Support Offerings 32 A Dealer Support Requirements 32 B Canon USA Support Offerings 33 1 Canon USA Technical Suppo...

Страница 6: ... Color imageRUNNER C2550 model and a new wireless LAN option is available which was not previously available on Color imageRUNNER models These Color imageRUNNER devices offer MEAP Multifunctional Embedded Application Platform for the ability to embed diverse and customizable applications directly into the Color imageRUNNER supporting unique user workflows Canon s proprietary Color Universal Send t...

Страница 7: ...pm B W Up to 23 ppm Color Up to 25 ppm B W Up to 600dpi Standard Engine Resolution Up to 1200dpi Standard Up to 1200dpi Standard Up to 1200dpi Option Finisher Z1 Option Option Option Finisher Y1 Option Option N A Saddle Finisher Y2 Option Option N A Puncher Unit M1 Option Option N A UFRII Standard Standard Standard PCL Printer Kit Option for Base model Standard with i model Option for Base model S...

Страница 8: ...n Standard with Color Network ScanGear Universal Send Standard U Send Advanced Features High Compression PDF Trace Smooth PDF Searchable PDF Standard Option Trial kit available Universal Send PDF Advanced Feature Set A1 U Send Security Features Encrypted PDF Device Signature PDF Standard Option Trial kit available Universal Send PDF Security Feature Set A1 Fax Option Super G3 Single line or Dual l...

Страница 9: ...FAX Board W1 1431B002AB Yes 4 Yes 4 Super G3 FAX Board W2 1431B010AA Yes Yes Super G3 Multi Line FAX Board J2 1432B009AA Yes 4 Yes 4 Super G3 Multi Line FAX Board J2 1432B009AB Yes Yes Workflow Composer B1 2275B002AA N A N A Workflow Composer B3 2275B007AA Yes Yes 1200dpi Print Expansion Board A1 2612B001AA N A Yes Wireless Network Interface Adapter NB W1 9599A004AA Yes Yes As an ENERGY STAR Partn...

Страница 10: ...ageRUNNER C3480 2459B003AA Color imageRUNNER C3480i 2459B004AA Color imageRUNNER C3080 2460B003AA Color imageRUNNER C3080i 2460B004AA Color imageRUNNER C2550 2461B002AA Accessory Options DADF L1 8439A002AA Platen Cover Type H 8684A001AB Cassette Feeding Unit Y3 8695A005AA Cabinet P1 9669A003AA Finisher Z1 1430B002AA Finisher Y1 for Color imageRUNNER C3480 C3080 Series only 1428B002AA Saddle Finish...

Страница 11: ...A PS Printer Kit Q3 Requires PCL Printer Kit Q3 1462B005AA 1200 dpi Print Expansion Board A1 for Color imageRUNNER C2550 only 2612B001AA Encrypted Secure Print Software C1 1337B002AB Barcode Printing Kit A1 9941A001AA Web Access Software E1 1329B002AB Universal Send PDF Advanced Feature Set A1 1323B002AA Universal Send PDF Security Feature Set A1 1324B002AA Digital User Signature PDF Kit A1 1326B0...

Страница 12: ...settes to the standard paper supply Cannot be installed if the Cabinet is installed Supports up to 12 x 18 paper size 4 Cabinet P1 Can be used for adjusting the height of the machine Provides a space to store toner or additional paper supply Cannot be installed if the Cassette Feeding Unit is installed 5 Paper Deck Z1 Provides up to an additional 2 700 sheets of letter sized paper capacity 20 lb B...

Страница 13: ...NNER C2550 5 Inner 2Way Tray D1 Prints can be delivered to the main tray or the Inner 2Way tray when it is attached Two trays that can hold up to 350 sheets combined 6 Envelope Feeder Attachment C2 Attaches to paper drawer one for easy envelope feeding Capacity up to 50 envelopes Acceptable envelope types are COM 10 Monarch DL ISO B5 ISO C5 and Yougata 4 7 Copy Tray J1 Provides a simple tray for b...

Страница 14: ...h Workflow Editor users can create and edit Workflows from the PC LMS Activated 5 Super G3 Fax Board W2 Provides a connection for one telephone line to enable traditional faxing capabilities Cannot be installed with the Super G3 Multi line Fax Board J2 6 Super G3 Multi Line Fax Board J2 Enables users to use two lines simultaneously to send and receive fax documents Cannot be installed with the Sup...

Страница 15: ...inting Option only for the Color imageRUNNER C2550 F Universal Send Options 1 Universal Send PDF Advanced Feature Set A1 Enables the device to send PDF documents in OCR mode Manage file sizes with High Compression PDF mode Utilize PDF Trace Smooth functionality LMS Activated 2 Universal Send PDF Security Feature Set A1 Enables the user to create Encrypted PDF documents Digital Device Signature mod...

Страница 16: ...on the hard disk One of the following three methods can be used to erase data from the hard disk Overwrite Null Data One Time Overwrite Random Data One Time or Overwrite Random Data Three Times The following data is completely erased from the hard disk Image data created when copying printing scanning and faxing Image data that remained after you deleted a document in an inbox Spooled data User in...

Страница 17: ...the Address Book Yes Settings made from the Additional Functions screen Yes 6 Forwarding Settings Yes MEAP applications No License files for MEAP applications Yes Registered SDL Simple Device Login user authentication information Yes User authentication information registered in the Local Device Authentication user authentication system of SSO Single Sign On Yes Data saved using MEAP applications ...

Страница 18: ...s disassembly and component identification servicing procedures and troubleshooting tips B Who Should Complete All technicians who will be installing servicing or supporting Color imageRUNNER C3480 C3080 C2550 units should complete this course Note In keeping with our current support policy only those technicians who have currently completed or who are enrolled in the training program will be enti...

Страница 19: ...tudents may complete at their own pace Approximately three 3 hours of seat time is required to complete this course plus an estimated eight hours for downloadable hands on labs designed to provide practice and information for performing common service activities Online Thirteen Learning Modules Table 6 Module Code Module Name Copy Print Process Key Operations CIRC3380KO OTMOD Service Mode CIRC3380...

Страница 20: ...tallation Certificate CIRC3380J INMOD F Training Facilities This eLearning course can be conducted at any Dealer facility that is suitable for online and hands on student learning G Course Equipment A Color imageRUNNER C3380 C2880 C3480 C3080 C2550 device is highly recommended used in all labs Finsiher Y1 or Y2 and or Finisher Z1 for the accessories labs Secure Watermark software option for the Ke...

Страница 21: ...1 DU7 1195 000 Super G3 FAX Board W2 Super G3 Multi Line Fax Board J2 DU7 1250 000 Color PCL Printer Kit Q3 Color PS Printer Kit Q3 DU7 1251 000 iR HDD Data Encryption kit B1 DU7 1198 000 Wireless Network Interface Adapter NB W1 DU7 1255 000 Parts Catalog Main Unit includes C3480 C3080 C2550 DU7 3208 000 DADF L1 DU7 3114 010 Paper Deck Z1 DU7 3172 000 Finisher Y1 Saddle Finisher Y2 DU7 3173 000 Fi...

Страница 22: ...of importance The major computer platforms IBM compatible and Macintosh Computer hardware including cabling Computer software including drivers Operating systems o Windows NT 4 0 Workstation Server o Windows 2000 Professional Server Advanced Server o Windows XP Home Professional 32 bit o Windows XP Professional x64 64 bit o Windows Server 2003 32 bit and 64 bit versions o Mac OS versions 10 1 5 an...

Страница 23: ... of experience centered on connectivity products A degree in computer science engineering or a computer technician with two years of experience is required in the above areas B Power and Plug Requirements The Color imageRUNNER C3480 C3080 C2550 requires a NEMA 5 15R receptacle for proper operation Confirm that a NEMA 5 15R receptacle is available prior to installation Canon USA Inc strongly sugges...

Страница 24: ...ageRUNNER C3480 C3080 C2550 approximate space requirements for installation differ depending on how it is configured with the optional accessories Installation Space Diagram Standard Configuration Table 12 Main Unit with Finisher Z1 Copy Tray J1 Red font refers to auxiliary tray extended space Installation Space Diagram Top View Table 13 Main Unit Top View 22 1 4 29 3 4 ...

Страница 25: ...RUNNER C3480 C3080 C2550 Service Guide April 2008 Rev 1 Page 20 Installation Space with Accessories Configuration Table 14 Main Unit DADF L1 Paper Deck Z1 Main Unit Color imageRUNNER C3480 C3080 Series DADF L1 Saddle Finisher Y2 Puncher Unit M1 and Paper Deck Z1 ...

Страница 26: ...sed on a minimum of two 2 experienced technicians Installation time shown above is the estimated time required for installation starting from an unpacked condition It is calculated based on man hours and is for reference purposes only E License Management System LMS Optional software features are preinstalled on all new units To activate the software programs the feature must be licensed through t...

Страница 27: ...ust be considered Note All estimated life targets shown in the below table are estimates for reference purposes only and are subject to change without notice Actual usage will vary Main Unit Consumables List Table 16 Description Part Number 1 Quantity Estimated Life copies prints 9 Remarks GPR 23 Drum Unit Black 0456B003AA 1 70 000 GPR 23 Drum Unit Cyan 0457B003AA 1 60 000 GPR 23 Drum Unit Magenta...

Страница 28: ...arks Film unit FM3 1993 000 1 150 000 Pressure roller FC7 6981 000 1 150 000 Ball bearing XG9 0172 000 2 150 000 ITB FM2 5522 000 1 300 000 Transfer cleaner FM2 5523 000 1 150 000 Secondary transfer outside roller FL2 4504 000 1 300 000 Transfer separation guide unit FM2 9971 000 1 300 000 Cassette feed roller FC6 7083 000 2 120 000 Cassette separation roller FC6 6661 000 2 120 000 Multi separatio...

Страница 29: ...es prints 9 Remarks Stapler FM2 0665 000 1 500 000 times Static eliminator 1 FC5 3366 000 1 1 000 000 Static eliminator 2 FC5 3305 000 4 1 000 000 Static eliminator 3 FC5 4510 000 1 1 000 000 Static eliminator 4 FC5 4509 000 2 1 000 000 Finisher assembly Dedicated cartridge Approx 5 000 staples Finisher Y1 Saddle Finisher Y2 Table 22 Description Part Number 1 Quantity Estimated Life copies prints ...

Страница 30: ...tch sensor Inspect Registration roller Clean Registration front guide Clean OHP sensor surface Clean Delivery roller scraping ring Clean Duplexing feed roller 1 2 As Necessary As Necessary Clean the part only when dirt is conspicuous Fixing delivery guide assembly As Necessary As Necessary Clean the part if adhesion is found Dustproof glass Inspect Inner delivery roller Inspect Clean the part if a...

Страница 31: ...ried according to its rank when servicing an Color imageRUNNERC3480 C3080 C2550 Special Tools List Table 27 Description Rank Part Number 1 Remarks Digital Multimeter A FY9 2002 000 Used for electrical checks for adjustment of laser power in combination with the laser power checker Cover Switch A TKN 0093 Tester Extension Pin A FY9 3038 000 Used as a probe extension when making electrical checks Te...

Страница 32: ... impressions 80 000 impressions B Warranty Support 1 End User Warranty Conditions Limited Warranty Ninety 90 days after delivery to the original purchaser or 30 000 prints copies or a combination of both whichever comes first This warranty covers the product accessories For detailed warranty information please refer to the Limited Warranty located in the Appendix Note No warranty is given on any c...

Страница 33: ... a dealer cost over 300 00 replaced during the term of the end user warranty are eligible to receive reimbursement credit through the e Tag process Parts that are listed on the Canon USA repairable parts list should be sent to an APRF to be repaired at no charge To request a part reimbursement credit complete the e Tag warranty claim form that can be found in the warranty section of the e Support ...

Страница 34: ...eturned with the original defective part s to the address provided on the bottom of the claim form The service history log can be handwritten or computer generated and must include the following Dealer Name Machine Installation Date Machine Serial Number Part Number Part Description Reason For Removal Date Part Was Removed Machine Copy Count Work Performed Highlight Current Service Call To check y...

Страница 35: ...gcentral cusa canon com Go to the Canon Network Access CNA site to view e Tag and Flat Rate warranty credit information After authorization part drum and labor credits are posted the following business day Flat Rate credits are posted monthly To check the status of e Tag Claims already submitted Go to the e Tag Claim Selection Menu scroll down until you see the e Tag Claim Status Table This table ...

Страница 36: ...epair Service Inc 16151 Foster Street Overland Park KS 66085 Telephone 1 866 655 8676 Technical Support 1 800 798 1814 Fax 1 913 631 8372 Repairable parts under warranty are repaired free of charge by the APRFs Under normal circumstances the turnaround time is approximately five 5 business days Your part will be shipped UPS Ground once it has been repaired and tested In instances when a part is de...

Страница 37: ...oting process by supplying accurate answers to what the device application is doing Provide the serial number of the installed engine or application you are troubleshooting While this is required for access to support it will also provide the Specialist with information about previous calls for support Be prepared to provide environment specific information and any other site specific variables Su...

Страница 38: ...geRUNNER device or are enrolled for technical training Self Service Support software downloads knowledgebase support forums technical publications will continue to be available through the e Support Center website at http www support cusa canon com for all Technicians and Systems Engineers Canon USA provides a time sensitive call escalation process for all authorized Color imageRUNNER Dealers The ...

Страница 39: ...lopment groups The Canon USA TSC will be available to all Authorized Dealers Systems Engineers and Technicians who have successfully completed the Training Program The TSC will provide technical information regarding all Canon associated hardware and software products The TSC will deploy as required through proper escalation procedures all on site Canon USA Digital Solutions Specialist and Systems...

Страница 40: ...etection of copier engine status and researching a knowledge base or known problem case data for a solution to a current copier problem when connected directly to the copier available for the latest generation of copier engines Searching the knowledge base for a solution to a problem in off line mode connection to the copier has not been established for all copier models supported by the NAVI tool...

Страница 41: ...sues in a timely manner Get the NAVI Files There are two ways to get the files to start using NAVI Download the necessary files free of charge from e Support It is recommended that downloading is accomplished via a high speed Internet connection as many of the files are large in size Purchase the NAVI Catch Up CD Set The Catch Up CD Set contains the basic NAVI program and documentation as well as ...

Страница 42: ...ive notification of new releases patches Technical Publications and other information via e mail Search for Technical Solutions with the Integrated Knowledge Management System through natural language query Read or download on line documentation Download patches and their Readme files Download Firmware and Software Drivers Track and Modify logged Cases Review all open Cases In order to access e Su...

Страница 43: ... on the Canon USA ISG Central website http isgcentral cusa canon com Access is limited to the Authorized Dealer s Management staff please contact your Dealer Administrator to request access to the System and Technical Support Section of ISG Central When the end user is logged onto ISG Central they must select the Systems Technical Support button to access the Service Guides area of the website as ...

Страница 44: ... Paper Feeding 2 drawers Stack bypass Paper Capacity 2 x 550 50 sheet bypass Std 1 150 Sheets Max 4 950 Sheets Manual Stack Bypass Up to 50 Sheets Acceptable Paper Weight 17lb Bond to 90 lb Bond Cassette or 110 lb Index Stack Bypass Duplexing Standard Automatic Trayless Duplexing Magnification 25 400 1 increments Color imageRUNNER C3480 Approximately 34 ppm B W 30 ppm color Color imageRUNNER C3080...

Страница 45: ... g m 2 Power Source Maximum From the main unit Power Consumption Approximately 20 W Dimensions H x W x D Approximately 9 7 8 x 22 1 4 x 27 5 8 252 mm x 565 mm x 700 mm Weight Approximately 50 7 lbs 23 kg Paper Deck Z1 Table 32 Paper Deck Z1 Paper Size LTR Paper Deck Capacity Up to 2 700 sheets 20 lb bond 80 g m 2 Power Source From the main unit Power Consumption Approximately 35 W Dimensions H x W...

Страница 46: ...egular size 3 7 8 x 5 9 16 to12 5 8 x 18 99 mm x 140 mm to 320 mm x 457 mm Envelopes COM10 No 10 Monarch Catalog Glove No 8 DL ISO B5 ISO C5 Yougata 4 Weight 17 lb bond to 80 lb cover 64 to 220 g m2 Type Plain Recycled Color Pre punched Bond Heavy 1 32 lb bond to 90 lb index 106 to 163 g m2 Heavy 2 65 to 80 lb cover 164 to 220 g m 2 Coated Tracing Paper Transparency Labels Envelopes Capacity Per T...

Страница 47: ...y 20 Sheets 20 lb to 28 lb Bond Approximately 2 Sheets 32 lb Bond to 80 lb cover Staple Mode Corner 11 x 17 Legal Letter Letter R Executive Double 11 x 17 Legal Letter Letter R Executive Power Source From the main unit Dimensions H x W x D Approximately 42 1 4 x 25 3 8 x 25 7 8 1074 mm x 667 mm x 657 mm Weight Approximately 96 1 lbs 41 6 kg Installation Space W x D Approximately 59 3 8 x 29 3 4 1 ...

Страница 48: ...x 13 7 8 120 mm x 347 mm x 351 mm Installation Space W x D Approximately 35 7 8 x 29 3 4 912 mm x 755 mm when the optional Inner 2 way Tray C1 is attached Weight Approximately 1 lb 471 g Card Reader C1 Table 39 Card Reader C1 Available Cards Optical Card Readout Method Optical readout Magnetic Card Reading Direction Face up Store Replay Replay Power Source From the main unit Dimensions H x W x D W...

Страница 49: ...es Standard 10 Base T 100 Base Tx RJ 45 USB High Speed 2 0 Printer Drivers PCL 5c PCL 6 Win 98 Me 2000 XP Server 2003 Windows Vista Citrix Metaframe Network Protocol IPX SPX TCP IP Apple Talk Phase II Net BIOS IPX SPX Ethernet II Ethernet 802 3 Ethernet SNAP Auto Detect TCP IP Ethernet II NetBIOS Ethernet II Frame Type Apple Talk Ethernet SNAP Novell Netware v 3 2 4 1 4 11 4 2 5 5 1 6 6 5 IPX SPX ...

Страница 50: ...acting in accordance with Canon s service bulletins d use of supplies or parts other than those distributed by Canon which damage the Product or cause abnormally frequent service calls or service problems or e use of the Product with non compatible computers peripheral equipment or software including the use of the Product in any system configuration not recommended in any manual distributed with ...

Страница 51: ...c installation or repair by other than service representatives qualified by Canon who are acting in accordance with Canon s service bulletins or d use of supplies or parts other than those distributed by Canon which damage the Drum Unit or cause abnormally frequent service calls or service problems Nor does this warranty extend to any Drum Unit on which the original identification marks or serial ...

Страница 52: ...ble 15 21 Main Unit Consumables List Table 16 22 Main Unit Consumable Parts List Table 17 23 DADF L1 Consumable Parts List Table 18 23 Cassette Feeding Unit Y3 Consumable Parts List Table 19 24 Paper Deck Z1 Consumable Parts List Table 20 24 Finisher Z1 Consumable Parts List Table 21 24 Finisher Y1 Saddle Finisher Y2 Table 22 24 Main Unit Periodic Maintenance Table 23 25 DADF L1 Periodic Maintenan...

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