Canon imageRUNNER ADVANCE C5255, Руководство по обслуживанию, Страница: 252 / 1443

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Technology > Embedded RDS > FAQ
Technology > Embedded RDS > FAQ
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Initializing E-RDS settings
It is possible to clear the SRAM data of E-RDS and change the E-RDS setting back to the
default value.
● Initialization procedure
1. Start [Service Mode] at Level 1.
2. Select [COPIER] > [Function] > [CLEAR] > [ERDS-DAT] and then touch [OK].
● Setting values and data to be initialized
The following E-RDS settings, internal data, and Alarm filtering information are initialized.
• COPIER > Function > INSTALL > E-RDS
• COPIER > Function > INSTALL > RGW-ADR
• COPIER > Function > INSTALL > RGW-PORT
• COPIER > Function > INSTALL > COM-LOG
CAUTION:
In case of replacing the CA certificate file, even if initialization of E-RDS is executed, the
status is not returned to the factory default.
When installing the certificate file other than the factory default CA certificate file, it is
required to delete the certificate file after E-RDS initialization and install the factory
default CA certificate file.
For detailed procedures, see "Steps to E-RDS settings - step 3.".
F-2-395
FAQ
No.1
Q: In what case does a communication test with UGW fail?
A: The following cases can be considered in the becoming "NG!" case.
1. Name resolution was failed due to an incorrect host name or DNS server has been
halted.
2. Network cable is blocked off.
3. Proxy server settings is not correct.
No.2
Q: I want to know the interval of data transmitting from E-RDS to the UGW, and what data
size is sent to the UGW?
A: The schedule of data transmitting, the start time are determined by settings in the UGW
side. The timing is once per 16 hours by default, and counter data volume could be maximum
285 KB.
No.3
Q: Will data which failed to be sent due to an error in communication with UGW be resent?
A: Data shown below will be resent.
• Jam log
• Service call log
• Alarm log
• Service mode menu
The newest data is resent only when the settings are changed in service mode.
• Browser information
It is resent only when the web browser option is enabled.
Data is resent endlessly (after 5, 10, 15, 20, 25, and 30 minutes since the occurrence of
communication error; once 30 minutes have passed, it is resent at 30-minute intervals) until it
is sent successfully. Resend continues even if the power is turned OFF and then ON.
No.4
Q: What is the upper limit of the number of COM-LOGs? What is the upper limit of the number
of characters of error information displayed in a COM-LOG?
A: Up to 30 log data can be saved. The data size of error information is maximum 128
characters.