6
6
6-27
6-27
Troubleshooting■>■Debug■Log■>■Overview■>■Procedure■for■Obtaining■Logs
Troubleshooting■>■Debug■Log■>■Overview■>■Procedure■for■Obtaining■Logs
■
■
Obtaining■Logs
■
●
Flow■of■Determining■the■Procedure■for■Obtaining■Logs
Check■the■following■flow■to■determine■the■procedure■for■obtaining■logs■according■to■the■type■
of■problem.
<DEBUG SRAM PCB ASSY Board: Required>
Service call for trouble
Does the problem
repeat restart?
Does the problem
cause the Control Panel
to be locked?
Is the problem related
to the sleep mode?
Is the problem still
occurring or just finished
occurring?
See Case D of the "Procedure
for Obtaining Logs"
See Case B of
the "Procedure for Obtaining Logs"
See Case C of
the "Procedure for Obtaining Logs"
See Case D of
the "Procedure for Obtaining Logs"
See Case A of
the "Procedure for Obtaining Logs"
<DEBUG SRAM PCB ASSY Board: Not required>
F-6-28
■
■
Procedure■for■Obtaining■Logs
Obtain■logs■according■to■the■Flow■for■Determining■the■Procedure■for■Obtaining■Logs.
Case
Details■of■Problem
DEBUG■SRAM■
PCB■ASS'Y■
Board
Procedure■for■Obtaining■Logs
Case■A Problem■that■repeats■
restart
Necessary
1)■Install■the■DEBUG■SRAM■PCB■ASS'Y■Board.
2)■Save■the■log■in■the■HDD■immediately■after■
restart.
3)■Collect■the■log■from■the■HDD■with■SST,■etc.
Case■B Problem■causing■the■
Control■Panel■to■be■
locked
Necessary
1)■Install■the■DEBUG■SRAM■PCB■ASS'Y■Board.
2)■Turn■OFF■and■then■ON■the■power■
immediately■after■the■Control■Panel■is■locked.
3)■Save■the■log■in■the■HDD■after■startup.
4)■Collect■the■log■from■the■HDD■with■SST,■etc.
Case■C Problem■related■to■the■
sleep■mode
Necessary
1)■Install■the■DEBUG■SRAM■PCB■ASS'Y■Board.
2)■After■the■problem■occurs,■turn■OFF■and■then■
ON■the■power■if■necessary,■and■save■the■log■
in■the■HDD.
3)■Collect■the■log■from■the■HDD■with■SST,■etc.
Case■D Problem■when■
executing■a■job■
(Example:■Printing■is■
not■performed,■etc.)
Not■needed.
1)■Save■the■log■in■the■HDD■while■the■problem■is■
occurring.
2)■Collect■the■log■from■the■HDD■with■SST,■etc.
When■an■E■code■error■
has■occurred
Not■needed.
Collect■the■log■from■the■HDD■with■SST,■etc.■
However,■if■the■background■of■the■Control■Panel■
is■solid■black■and■an■error■code■is■displayed■in■
text,■logs■cannot■be■obtained.
Case■E Problems■other■than■
above
Not■needed.
Collect■the■log■from■the■HDD■with■SST,■etc.■
Check■with■the■user■on■the■date■and■time■when■
the■problem■occurred■and■the■procedure.
NOTE:
When■an■unexpected■error,■E■code■error,■or■problem■of■restart■occurs,■the■log■can■
be■automatically■saved■to■the■hard■disk.■To■automatically■save■logs■to■the■hard■disk,■
confirm■that■the■following■service■mode■is■set■to■the■default■value.■For■models■without■
the■service■mode■item,■no■check■is■needed■because■it■is■already■set■to■the■default■
value.
•■ (Level2)■COPIER■>■Function■>■DBG-LOG■>■LOG-TRIG■>■101
T-6-17
Содержание imageRUNNER ADVANCE C3325 Series
Страница 16: ...1 1 Product Overview Product Overview Product Lineup Features Specifications Parts Name ...
Страница 324: ...5 5 Adjustment Adjustment Pickup Feed System Document Exposure System Actions after Replacement ...
Страница 427: ...7 7 Error Jam Alarm Error Jam Alarm Overview Error Code Jam Code Alarm Code ...
Страница 552: ...8 8 Service Mode Service Mode Overview COPIER FEEDER SORTER BOARD ...
Страница 935: ... Service Tools General Circuit Diagram Backup Data Detail of HDD partition Soft counter specifications Removal Appendix ...
Страница 937: ...III III Appendix Service Tools Special Tools Appendix Service Tools Special Tools Solvents and Oils None ...