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Страница 1: ...S Se er rv vi ic ce e G Gu ui id de e ...
Страница 2: ...ES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF CONFIDENTIAL INFORMATION ALL PRICES AND SPECIFICATIONS LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE PART NUMBERS LISTED MAY BE CHANGED WITHOUT NOTICE TO REFLECT ENGINEERING REVISIONS Service Guide History July 2008 o Service Guide Rev 0 Released o Monthly Copy Vol...
Страница 3: ...n U S A Inc Service Provider agrees to indemnify Canon U S A Inc and to hold it harmless from and against any and all claims arising out of Service Provider s possession use or misuse of this Service Guide As an authorized Canon dealership for the imageRUNNER 3245 3235 Series and imageRUNNER 3230 3225 you agree that the imageRUNNER 3245 3235 Series and imageRUNNER 3230 3225 and its related hardwar...
Страница 4: ... Print Software C1 12 5 Barcode Printing Kit A1 12 F Fax Options 12 1 Super G3 Fax Board AC1 12 2 Super G3 2nd Line Fax Board AC1 12 3 Super G3 2nd 3rd Line Fax Board AC1 12 G Universal Send Options 12 1 Color Universal Send Kit P1 12 2 Universal Send Advanced Features Set B1 12 3 Universal Send Security Feature Set B1 13 4 Color Universal Send Kit P1 Full Package 13 5 Digital User Signature Kit B...
Страница 5: ...LMS 21 B Recommended System Engineer Requirements 22 C Power and Plug Requirements 23 D Installation Space Requirements 24 E Installation Times 25 F Upgrading Service Support Tool 25 G Computer Requirements for Upgrading 26 H Hard Disk Drive Handling 26 I Consumables 27 J Consumable Parts 27 K Periodic Maintenance 30 V Suggested End User Customer Service Offerings 32 A Monthly Copy Volume 32 B Lim...
Страница 6: ...0 imageRUNNER 3225 Up to 45 ppm Up to 35 ppm Up to 30 ppm Up to 25 ppm imageRUNNER 3245 3235 Series Comparisons Table 2 Feature imageRUNNER 3245 imageRUNNER 3245i imageRUNNER 3235 imageRUNNER 3235i DADF Standard Standard Standard Standard Platen Cover N A N A N A N A Main Memory Standard 512MB 256MB 1GB 256MB 512MB 256MB 1GB 256MB Main Memory Maximum 1GB 768MB 1GB 768MB 1GB 768MB 1GB 768MB Color S...
Страница 7: ... preinstalled on all new units and in order to activate the software programs the feature must be licensed through the License Management System LMS This replaces the need for additional hardware or dongles to activate new software Refer to the LMS section herein for further details Improved Features Table 4 New system architecture imageCHIP II Image quality enhancement with support for true 1200 ...
Страница 8: ...ted productivity Advanced digital workflows with color scanning capabilities are supported Not only do they support a rich Color Universal Send feature set but scanning is also done at high speeds of up to 51 images per minute ipm B W 600dpi Color 300dpi Additionally XPS1 file format sending is a choice in file format selection Integration with USB Memory will allow users to easily store documents...
Страница 9: ...tral Website for the most up to date Item Numbers Configuration Table 5 Item Item Number 3 imageRUNNER 3245 shown configured with Saddle Finisher AE2 Puncher Unit M1 Paper Deck Q1 and Cassette Feeding Unit Y3 imageRUNNER 3245 2534B003AA imageRUNNER 3245i 2534B004AA imageRUNNER 3235 2535B003AA imageRUNNER 3235i 2535B004AA imageRUNNER 3230 2536B003AA imageRUNNER 3225 2537B003AA Accessory Options DAD...
Страница 10: ...eRUNNER 3245 3235 Series imageRUNNER 3230 3225 Service Guide March 2010 Rev 1 Page 5 Item Item Number 3 Platen Cover Type M 2539B001AA Cassette Feeding Unit Y3 8695A005AA Cabinet P1 9669A003AA Paper Deck Q1 8694A002AA Inner 2 Way Tray D1 9562A001AA Finisher S1 9563A001AA ...
Страница 11: ... Saddle Finisher AE2 1632B002AA Additional Finisher Tray B1 9565A001AA Puncher Unit M1 option for Finisher AE1 and Saddle Finisher AE2 8690A002BB Puncher Unit R1 option for Finisher S1 9566A002AA FL Cassette Z1 Replacement for Drawer 1 8733A001BB FL Cassette Y1 Replacement for Drawer 2 3 and 4 8732A001AB Envelope Attachment Feeder C2 8697A002AA Copy Tray J1 8815A001AB Document Tray J1 8065A001AC ...
Страница 12: ...AA Wireless LAN Board A1 2727B001AA Access Management System Kit A2 1642B005AA System Upgrade RAM A1 2725B001AA Additional Memory Type A 512MB 2726B001AA Expansion Bus Board E1 2724B001AA HDD Data Erase Kit B2 2345B002AA HDD Data Encryption Kit B5 2730B002AA IP SEC Board A1 2728B001AA Remote Operator s Software Kit A3 0115B009AA Barcode Printing Kit A1 9941A001AA Secure Watermark A1 1082B002AA Enc...
Страница 13: ...0 Finisher AE1 Saddle Finisher AE2 DU7 3213 000 Super G3 Fax Board AC1 DU7 3214 000 Color Universal Send Kit P1 DU7 3215 000 C Main Unit Box Contents Note Box contents shown are for reference purposes only and are subject to change without notice imageRUNNER 3245 3235 3230 3225 Box Contents Table 6 Main Unit Drum Unit Warranty Operators Manual Easy Operation Guide Registration for Purchase Operato...
Страница 14: ...s to the standard paper supply Supports 11 x 17 LGL LTR LTRR STMTR EXEC paper sizes Accepts originals in weights from 17 lb to 20lb Bond Cannot be installed if the Cabinet is installed 4 Document Tray J1 Allows users to rest documents on the tray when operating the device Cannot be installed with Card Reader C1 Voice Guidance Kit D1 or Voice Operation Kit A1 5 Envelope Feeder Attachment C2 Fits in...
Страница 15: ...nal footprint of the device When installed capacities for both trays are 300 sheets LTR 150 sheets All other sizes 9 Finisher AE1 Offers two output trays for a total capacity of up to 2 000 sheets LTR Buffer Pass Unit E2 is included and can act as a third output destination Corner and Double Margin stapling up to 50 sheets LTR The Inner 2 Way Tray D1 Finisher S1 Finisher AE1 or Saddle Finisher AE2...
Страница 16: ...djust the height of the machine Cannot be installed if the Cassette Feeding Unit Y3 is installed 13 Paper Deck Q1 Provides additional 2 700 sheets of letter sized paper capacity 20 lb Bond Accepts originals in weights from 17 lb to 28 lb Bond Cassette Feeding Unit Y3 or Cabinet P1 must be installed 14 Copy Tray J1 Offers a third output destination allowing users to dedicate specific trays to deliv...
Страница 17: ...itional faxing capabilities 2 Super G3 2nd Line Fax Board AC1 Enables users to use two lines simultaneously to send and receive fax documents 3 Super G3 2nd 3rd Line Fax Board AC1 Enables users to use two or three lines simultaneously to send and receive fax documents Cannot be installed with the Super G3 2nd Line Fax Board AC1 G Universal Send Options 1 Color Universal Send Kit P1 Enables scan to...
Страница 18: ...t B1 Enables the user to identify which user signed a PDF XPS document enabling document authentication Works when the user is signed on using SSO or SDL LMS Activated H Send and Print Packages 1 Universal Send PCL Print Package AA1 Option for imageRUNNER 3245 3235 3230 3225 base models only Combines PCL 5e 6 printing and Universal Send in one package Cannot be installed with the Color Universal S...
Страница 19: ... Access Software G1 Allows the user to view internet and intranet sites directly from the device control panel Users can download and print web pages and PDF files Requires additional memory Type A to new flash contents on Web pages for the imageRUNNER 3245 3235 Series and the imageRUNNER 3230 3225 Requires the PS Printer Kit AA1 or Direct Print Kit F1 to print PDF files for the imageRUNNER 3245 3...
Страница 20: ...l be overwritten and erased immediately after job completion and permanent data such as mail box data will be overwritten and erased after it is deleted Offers three erasure methods depending on sensitivity of documents Null Once Random Once and Random 3 times 5 Braille Label Kit E1 Provides easier access for visually impaired users Conform to ADA Section 508 Requirements 6 ADF Access Handle A1 He...
Страница 21: ... Cannot be used at the same time with eCopy and MEAP applications 10 Voice Guidance Kit D1 Required to provide voice synthesis capabilities to assist visually impaired users with job programming and confirmation 11 IP Sec Board A1 With the optional IP Sec Board A1 installed these imageRUNNER devices allow users to use IP Sec to ensure information privacy and security for Internet Protocol IP commu...
Страница 22: ...ive way possible The course has two major components 1 On line Course This portion of the course consists of an eLearning session containing eighteen topics The course is located in the eLearning center on the e Support Center website http www support cusa canon com The objective is to provide interactive training on theory specifications component identification operations and timing prior to att...
Страница 23: ...able training program Note In keeping with our current support policy only those technicians who have successfully completed or who are enrolled in the training program will be entitled to live phone based support through our Technical Support Center TSC Self Service Support software downloads knowledgebase support forums technical publications will continue to be available through our e Support w...
Страница 24: ... will serve to instill the knowledge gained during this application phase of the training This style of training program is designed to achieve the highest level of technical competence and improve customer satisfaction through better first call resolution Class schedules can be located in the Training Center of the Canon USA e Support website at http www support cusa canon com Additionally the co...
Страница 25: ...ice materials for the imageRUNNER 3245 Series Technical Training Program are listed in the table below Service Materials Table 7 Model Accessory Additional Accessories Included Item Part Number 3 Service Manual DU7 1258 000 imageRUNNER 3245 Series Cassette Feeding unit Y3 Inner 2Way Tray D1 3Way Unit A1 Parts Catalog DU7 3210 000 Service Manual DU7 1262 000 Super G3 FAX Board AC1 Parts Catalog DU7...
Страница 26: ...aler must enter the license access number and the Color imageRUNNER serial number into the LMS server to generate a license Key The LMS Server can be accessed through URL http www canon com lms ir If there are activation or installation problems contact the Technical Support Center Be prepared to provide the product serial number license access number and license key Note The software is preinstal...
Страница 27: ...ter hardware including cabling Computer software including drivers Operating systems o Windows NT 4 0 Workstation Server o Windows Server 2003 32 bit and 64 bit versions o Windows XP Home Professional 32 bit o Windows XP Professional x64 64 bit o Windows 2000 Professional Server Advanced Server o Mac OS versions 10 1 5 and up PS PCL 10 2 8 10 4 2 UFR II Network Operating Systems o Novell NetWare 3...
Страница 28: ...or a computer technician with two years of experience is required in the above areas C Power and Plug Requirements The imageRUNNER 3245 3235 Series and imageRUNNER 3230 3225 devices require a NEMA 5 15R receptacle for proper operation Confirm that a NEMA 5 15R receptacle is available prior to installation Canon USA Inc strongly suggests dedicated and properly grounded outlets be provided for these...
Страница 29: ...eRUNNER 3230 3225 approximate space requirements for installation differ depending on how it is configured with the optional accessories Installation Space Standard Configuration Table 9 Main Unit Installation Space with Optional Accessories Configuration Table 10 DADF U1 Finisher S1 and Paper Deck Q1 Installation Space Full Configuration Table 11 DADF U1 Saddle Finisher AE2 Puncher Unit M1 Buffer...
Страница 30: ...d A1 10 Minutes Wireless LAN Board A1 15 Minutes Voice Guidance Kit B1 15 Minutes Card Reader C1 10 Minutes Cassette Feeding Unit Y3 5 Minutes Envelope Feeder Attachment C2 5 Minutes Platen Cover Type H 3 Minutes Document Tray J1 5 Minutes Estimated Installation Times shown are based on a minimum of two 2 experienced technicians Installation times shown above are the estimated time required for in...
Страница 31: ...ndows NT 4 0 Necessary Cables Cross Over Ethernet Cable The RS 232C cable is included with the Downloader PCB Assembly FY9 2034 000 H Hard Disk Drive Handling The imageRUNNER 3245 3235 Series and imageRUNNER 3230 3225 uses an HDD for storage of the firmware and image data The HDD is easily affected by shock vibration and static charge Therefore its handling requires special care When transporting ...
Страница 32: ...R 3230 3225 Drum Unit GPR 15 16 9630A004BA 1 85 000 imageRUNNER 3245 3235 Series J Consumable Parts Consumable parts are defined as those parts having a limited yield that will be reached during a customer s specific machine operation and should be replaced as needed Examples of consumable parts may include but are not limited to feed rollers cleaner blades etc The consumable parts provided below ...
Страница 33: ...ER 3245 3235 Fixing Heat Discharge Roller FB5 4931 000 1 150 000 imageRUNNER 3230 3225 Stack Bypass Separation Pad FC7 9481 000 1 240 000 Manual Feed Pick up Roller FB1 8581 000 1 240 000 150 000 imageRUNNER 3230 3225 Exhaust Fan Filter FM3 9441 000 2 240 000 imageRUNNER 3245 3235 Pressure Roller Shaft Support RS5 1446 000 1 300 000 imageRUNNER 3225 DADF U1 Consumable Parts List Table 15 Descripti...
Страница 34: ...ront FF5 7829 000 1 250 000 Pickup Roller rear FF5 7830 000 1 250 000 Feed Roller FF5 7541 000 1 250 000 Separation Roller FB2 7777 000 1 250 000 Actual number of prints Finisher AE1 Saddle Finisher AE2 Consumable Parts List Table 18 Description Part Number 3 Quantity Estimated Life copies prints 6 Remarks Stapler FM2 0665 000 1 500 000 times 1 cartridge lasts approximately 5 000 times Delivery st...
Страница 35: ...ain Unit Periodic Maintenance Table 19 Item Estimated Timing 7 Transfer Guide on Transfer Assembly Dust Blocking Glass on Laser Scanner Assembly Fixing Inlet Guide in Fixing Assembly Feeding Guide on Transfer Assembly Feeding Guide on Developing Assembly Photosensitive Drum Butting Spacer in Developing Assembly Clean every 120 000 sheets Clean every 150 000 sheets imageRUNNER 3230 3225 Film Bias S...
Страница 36: ...pper Reversing Left Guide Sheet Registration Roller Sheet White Plastic Sheet Clean every 40 000 sheets Feed Guide Dust collecting tape Replace every 40 000 sheets Reading Glass Lubricate with silicone oil every 40 000 sheets DADF Height Adjust every 40 000 sheets Clean every 40 000 sheets Pickup Roller Replace every 80 000 sheets Clean every 40 000 sheets Separation Pad Replace every 80 000 sheet...
Страница 37: ...s 3 000 35 000 copies B Limited Warranty Support 1 End User Limited Warranty Conditions imageRUNNER 3245 3235 3230 3225 Limited Warranty Ninety 90 days after delivery to the original purchaser or 100 000 prints copies or a combination of both whichever comes first This limited warranty covers the product accessories For detailed limited warranty information please refer to the imageRUNNER 3245 323...
Страница 38: ...edit covers the dealer s cost of defective parts and drums with a dealer cost under 300 00 replaced during the term of the end user limited warranty The WARP program avoids the dealer of having to return each and every failed part regardless of how inexpensive they are and only requires the dealer to return the more expensive parts to receive reimbursement for in warranty failures The flat rate cr...
Страница 39: ...of the e Support Center website at http www support cusa canon com Refer to the e Tag section of this Service Guide for further details and instructions Parts that are listed on the Canon USA repairable parts list should be sent to an Authorized Parts Repair Facility APRF to be repaired at no charge Refer to the Warranty Parts For Repair section of this Service Guide for further details and instru...
Страница 40: ...cified on the Canon USA Repairable Parts List must be shipped prepaid directly to one of the following Authorized Parts Repair Facilities Hytec Dealer Services Inc 3600 Vineland Road Suite 121 Orlando FL 32811 Nation Wide Repair Service Inc 16151 Foster Street Overland Park KS 66085 Telephone 1 407 297 1001 Telephone 1 866 655 8676 Customer Service 1 800 883 1001 Technical Support 1 800 798 1814 T...
Страница 41: ...unt To check the status of your part please contact the APRF Warranty Parts over 300 00 that are not on the Repairable Parts List All original defective parts with a dealer cost valued over 300 00 that are not specified on the Repairable Parts List must be submitted to Canon Virginia Inc with a completed e Tag limited warranty claim form and a handwritten or computer generated copy of the machine ...
Страница 42: ...ectronic limited warranty claim form that is completed on line printed out and accompanied by the original defective part or defective drum being returned to the Warranty Control Section for warranty compensation The e Tag limited warranty claim form can be found in the warranty section of the e Support Center website at http www support cusa canon com Figure 3 e Support e Tag ...
Страница 43: ... the e Tag limited warranty claim form The service history log can be handwritten or computer generated and must include the following Dealer Name Part Description Machine Installation Date Date Part Was Removed Machine Serial Number Machine Copy Count Part Number Reason For Removal Work Performed Highlight Current Service Call For defective drums ship the drum to the address provided on the botto...
Страница 44: ...f e Tag and Flat Rate WARP credits on the Canon Network Access CNA website a e Tag Inquiry To view on line e Tag limited warranty claim credits log onto the ISG Central website at http www isgcentral cusa canon com and select Canon Network Access CNA as shown below Figure 5 ISG Central On the CNA website select Warranty Credit Inquiry then select e Tag Warranty Claims Reimbursement to perform an e...
Страница 45: ...s table allows you to check the status of your claims To view the details of the e Tag limited warranty claim form highlight the claim ID number and click on the Display Details button Note e Tag limited warranty claims are connected to the e Support ID number of the individual who entered the claim data Therefore it is highly recommended that only one individual enter and manage the e Tag limited...
Страница 46: ...RUNNER 3230 3225 Service Guide March 2010 Rev 1 Page 41 On the CNA website select Warranty Credit Inquiry then select Flat Rate Warranty Reimbursement to perform a search as shown in the following screen shots Figure 9 CNA Warranty Credit Inquiry Figure 10 CNA Flat Rate Warranty Reimbursement Search ...
Страница 47: ... out of the troubleshooting process by supplying accurate answers to what the device application is doing Provide the serial number of the installed engine or application you are troubleshooting While this is required for access to support it will also provide the Specialist with information about previous calls for support Be prepared to provide environment specific information and any other site...
Страница 48: ...cal operations and other hardware servicing 1 Canon USA Technical Support Center Canon USA provides a time sensitive call escalation process for all authorized imageRUNNER 3245 3235 Series and imageRUNNER 3230 3225 dealers The TSC is the single point of entry for this process Once a call is placed to the TSC and information is logged into the call management system a case number will be assigned t...
Страница 49: ...C will deploy as required through proper escalation procedures all on site Canon USA Digital Solutions Specialist and Systems Engineers 2 Internet Support a Canon USA s e Support Center Website Canon USA s Systems and Technical Support Division provides high quality e Support via the Internet and is only available for Canon USA Authorized Servicing Dealers Canon USA s e Support is designed to prov...
Страница 50: ...port you must first register for a Support ID To register for a Support ID go on line to the Canon USA Systems and Technical Support Division s e Support Center website at http www support cusa canon com Click on the Register button and follow the instructions for registration This service is available at no additional charge to all authorized dealers Figure 11 e Support Log in ...
Страница 51: ...e on the Canon USA ISG Central website http isgcentral cusa canon com Access is limited to the Authorized Dealer s Management staff please contact your Dealer Administrator to request access to the System and Technical Support Section of ISG Central Figure 12 ISG Central Log in When the end user is logged onto ISG Central they must select the Systems Technical Support button to access the Service ...
Страница 52: ...L 6 not included Halftone 256 level grayscale Paper Feeding Capacity Up to 550 sheets x 2 cassettes 20 lb Bond 80g m 2 Stack Bypass up to 50 sheets 20 lb Bond 80g m2 Manual Stack Bypass Approximately 50 Sheets Acceptable Paper Weight 17 lb Bond 20 lb Bond Drawers 17lb Bond 32 lb Index Stack Bypass Duplexing Standard Automatic Trayless Duplexing imageRUNNER 3245 3245i Approximately 45 cpm ppm LTR 2...
Страница 53: ...NER 3245 3235 Series imageRUNNER 3235 72 8W Power Consumption standby imageRUNNER 3225 61W Plug NEMA 5 15R DADF U1 Table 24 DADF U1 Option for imageRUNNER 3230 3225 Standard on imageRUNNER 3245 3235 Series Original Feeding Mechanism Automatic Document Feeder Size and Weight of Originals 11 x 17 LGL LTR LTRR or STMTR 1 sided scanning 11 to 32 lb Bond 42 to 128 g m 2 2 sided scanning 13 to 32 lb Bon...
Страница 54: ...proximately 12 cpm imageRUNNER 3245 3235 Series imageRUNNER 3230 Approximately 10 cpm imageRUNNER 3225 Dimensions H x W x D Approximately 3 3 4 x 22 1 4 x 20 1 2 95 mm x 565 mm x 521 mm Weight Approximately 6 6 lbs 3 kg Copy Tray J1 Table 28 Copy Tray J1 Paper Size Weight Type Size 11 x 17 LGL LTR LTRR STMTR EXEC Weight 17 to 28 lb Bond 64 to 105 g m2 Type Plain Recycled Color Pre punched Capacity...
Страница 55: ...xtended Finisher AE1 Table 31 Finisher AE1 Paper Size Weight Type Size 11 x 17 LGL LTR LTRR STMT STMTR EXEC Free size 3 7 8 x 5 7 8 to 12 5 8 x 18 99 mm x 148 mm to 320 mm x 457 mm Envelopes COM10 No 10 Monarch Catalog Glove No 8 DL ISO B5 ISO C5 Yougata 4 Weight 17 to 32 lb Bond 64 to 128 g m2 Type Plain Recycled Color Pre punched Heavy Tracing Paper Transparency Bond Paper Labels Envelopes No Co...
Страница 56: ...fferent paper sizes Up to 500 sheets 30 sets or 2 7 8 73 5 mm in height Saddle Stitch mode 1 to 5 sheets 25 sets 6 to 10 sheets 15 sets 11 to 15 sheets 10 sets The maximum number of sets that can fit in the Booklet tray is 10 if Add Cover is selected in the Booklet Mode Max Stapling Capacity Available Staple Size LTR EXEC Up to 50 sheets 17 to 20 lb Bond 64 to 80 g m2 11 x 17 LGL LTRR Up to 30 she...
Страница 57: ...oles Two holes 2 3 4 70 mm Three holes 4 1 4 108 mm Paper Size in Which Holes Can be Punched Two holes LGL LTRR Three holes 11 x 17 LTR Punch Waste Tray Capacity When approximately the following number of sheets have been punched 17 lb Bond 64 g m2 Two holes 2 500 Three holes 1 500 Power Source From the optional Finisher S1 Dimensions H x W x D Approximately 6 7 8 x 19 7 8 x 5 1 8 175 mm x 505 mm ...
Страница 58: ...ir by other than authorized service representatives qualified by Canon who are acting in accordance with Canon s service bulletins d use of supplies or parts other than those distributed by Canon which damage the Product or cause abnormally frequent service calls or service problems or e use of the Product with non compatible computers peripheral equipment or software including the use of the Prod...
Страница 59: ...anual or other documentation c installation or repair by other than service representatives qualified by Canon who are acting in accordance with Canon s service bulletins or d use of supplies or parts other than those distributed by Canon which damage the Drum Unit or cause abnormally frequent service calls or service problems Nor does this warranty extend to any Drum Unit on which the original id...
Страница 60: ... Times Table 12 25 Main Unit Consumables List Table 13 27 Main Unit Consumable Parts List Table 14 27 DADF U1 Consumable Parts List Table 15 28 Finisher S1 Consumable Parts List Table 16 29 Paper Deck Q1 Consumable Parts List Table 17 29 Finisher AE1 Saddle Finisher AE2 Consumable Parts List Table 18 29 Main Unit Periodic Maintenance Table 19 30 DADF U1 Periodic Maintenance Table 20 31 Customer Pe...
