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Troubleshooting

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Contacting Your Local Authorized Canon Dealer

If you cannot operate the machine normally after turning the main power OFF and then ON, contact your local
authorized Canon dealer by following the procedure below.

1

Note the error code.

• Write down the error code "EXXXXXX-XXXX-XX".

2

Turn OFF the main power.

• Press [Shutdown] on the touch panel display.

3

Remove the power plug from the power outlet.

4

Confirm the product name, and contact your local authorized Canon dealer.

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Содержание imagePRESS C10010VP

Страница 1: ...e read Important Safety Instructions before operating this product After you finish reading this guide store it in a safe place for future reference The information in this document is subject to change without notice https oip manual canon ...

Страница 2: ...tions together you can perform the precise color adjustment Adjustment for Image Quality and Finishing Calibration in the User s Guide Optimum Print Result for Each Paper Type Paper information which includes the basis weight finish fixing and curl correction level can be registered as the paper characteristics As the detailed information can be specified for each different paper type you can obta...

Страница 3: ... in the User s Guide Quick Access to Frequently Used Settings Different settings are required depending on the printing purpose or paper types but accessing setting items located in various menus every time is a quite complicated operation In this case register frequently used settings in Settings Registration Shortcut button You can directly access to the setting screen with this button and save ...

Страница 4: ... Main Unit 25 Refreshing the Fixing Roller 26 Cleaning the Touch Panel Display 26 Consumables 27 Troubleshooting 29 Clearing Paper Jams and Staple Jams 29 Reducing the Frequency of Paper Jams 29 When an Error Message Is Displayed 30 Contacting Your Local Authorized Canon Dealer 31 If Memory Becomes Full 32 If the Main Power Does Not Turn ON 32 Appendix 33 Symbols Used in This Manual CAUTION Indica...

Страница 5: ...l Touch Panel Display Keys Key Name Copy Close Control Panel Keys Key Icon Buttons on Computer Operation Screens Button Name OK Add Cancel You can download the manual for each model as follows For the PRISMAsync model access the Canon Production Printing website For the imagePRESS Server model access the EFI website ...

Страница 6: ...Unit Provides power to the marking engine and fixing station 4 Marking Engine Front Right Cover Front Left Cover Open these covers to clear a paper jam inside the marking engine 5 Open Button Press to open the paper deck when you need to load paper or check for a paper jam The paper supply indicator enables you to check the amount of paper remaining in the paper deck 6 Right Left Paper Deck Holds ...

Страница 7: ...l out this unit to clear a paper jam inside the unit 4 Skew Correction Roller Compensates for paper skewing or dispersion of side edges 5 Test Button Located on the back of the power supply unit Press this button to periodically test the circuit breaker 6 Breaker Located on the back of the power supply unit Detects excess current or leakage current 7 LAN Port Located on the upper left area of the ...

Страница 8: ...out the secondary fixing unit to clear a paper jam inside the assembly 3 Waste Toner Container Tray Pull out this tray to replace the waste toner container 4 Reverse Unit Reverses paper and returns it to the marking engine when performing two sided printing This unit also reverses paper to output the printed side face up or down according to the Face Up Face Down mode settings Pull out the deliver...

Страница 9: ... Settings Registration key Press to register and specify settings 4 Energy Saver key Press to set the Energy Saver mode or Sleep mode The mode activated after pressing the Energy Saver key can be selected beforehand This key lights when the machine enters either mode To reactivate the machine press this key again 5 Counter Check key Press to display the copy and print count totals 6 Numeric keys P...

Страница 10: ...e favorite functions stored in Quick Menu Also if you are using authentication Quick Menu set for each individual user can be displayed 19 Main Menu key Press to return to the Main Menu screen such as when you want to switch functions Setting the Energy Saver mode Sleep mode to minimize energy consumption You can save energy consumption by using the Energy Saver mode Sleep mode when the machine is...

Страница 11: ...icient paper loading When you want to cancel a job which is registered by mistake Job screen The Job screen enables you to check the status of jobs in the job list On this screen you can cancel a job in progress and change the order of waiting jobs to print your job prior to others Paper screen You can check the paper information and the remaining amount of paper in all paper sources You can also ...

Страница 12: ...rned ON 1 Open the main power switch cover 2 Press the main power switch to the side The main power indicator on the control panel lights IMPORTANT If you want to turn ON the main power again wait for at least 10 seconds after the main power and the main power indicator are turned OFF NOTE The response of the keys and buttons may not be optimal immediately after turning ON the main power of the ma...

Страница 13: ...ress 2 Press Shutdown The main power indicator on the control panel turns OFF IMPORTANT The machine may take some time to completely shutdown Do not unplug the power cord until the main power indicator of the machine is OFF The machine may continue to operate during or after the shutdown process Do not unplug the power cord until the device sounds stop When the shutdown process completes the main ...

Страница 14: ...e loaded Basic Operations Available Paper Stock in the User s Guide Preparation Register all paper types you are going to use Registering Paper Types in the Paper Database on p 16 Operation Load paper in the paper deck Loading Paper into the Paper Deck on p 17 Registration Specify the loaded paper size and type for the paper deck Registering Custom Paper Types on p 20 ...

Страница 15: ...ducts as well as the standard paper decks The optional products are indicated with OPTION icon Paper Deck of the Main Unit OPTION Document Insertion Unit N OPTION POD Deck D Secondary POD Deck D OPTION Long Sheet Tray D OPTION POD Deck Lite C OPTION POD Deck Lite XL A NOTE For details on paper that can be loaded see the User s Guide Basic Operations Available Paper Stock in the User s Guide ...

Страница 16: ... paper types registered in the machine If you edit the settings make sure to duplicate and register them as a new one beforehand 1 Press 2 Press Preferences Paper Settings Paper Type Management Settings 3 Press Paper Database 4 Select the paper type from the list press OK 5 Confirm that the selected paper type is displayed in the Paper Type Management Settings screen press OK If the desired paper ...

Страница 17: ...e paper loading position IMPORTANT If the machine is in the Sleep mode the touch panel is not displayed and only is lit you may be unable to open the paper deck In this case press to reactivate the machine and then press the open button on the paper deck 3 Squeeze the lever on the paper holder plate as shown below Without releasing the lever slide the paper holder plate until it does not catch on ...

Страница 18: ...older plate when loading paper into the paper deck as this may result in a malfunction or damage to the machine Adjust the guides correctly to avoid causing a paper jam dirty prints or making the inside of the machine dirty 6 Lock the lever of the size change plate and fix it 7 Squeeze the lever on the paper holder plate as shown below Without releasing the lever slide the paper holder plate to al...

Страница 19: ...n appropriate orientation as the paper orientation differs depending on the paper source If there are instructions on the package of paper about which side of the paper to load follow those instructions When the paper is loaded into the paper deck the side facing down is the one printed on If problems occur such as poor print quality or paper jams try turning the paper stack over and reload it How...

Страница 20: ...er deck in which you loaded paper press Set 4 Select the same paper type as the one you loaded press Next You can select the paper type from the simple or detailed setting screen For paper types that are not displayed on the simple setting screen press Detailed Settings select the paper type from the detailed setting screen Simple Settings Screen Detailed Settings Screen ...

Страница 21: ...Select the same paper size as the one you loaded press OK If you load paper other than standard paper select Custom Size 6 Confirm that the selected paper type and size are displayed in Details of Selected Paper press OK ...

Страница 22: ...leaning procedure below Clean with a cloth which is wrung after being dampened in water and then clean with a soft and dry cloth Use the provided glass cleaning cloth for simple cleaning 1 Shutting down the machine Shutting Down the Machine on p 13 2 Clean the Platen Glass Clean the platen glass and the underside of the feeder 3 Turning on the main power Turning ON the Main Power on p 12 Cleaning ...

Страница 23: ...ided glass cleaning cloth for simple cleaning 1 Shutting down the machine Shutting Down the Machine on p 13 2 Pull the lever and open the feeder cover 1 2 3 Clean the rollers and surrounding areas of them inside the feeder cover 1 Clean the rollers 2 Clean the surrounding areas of the rollers if they are very dirty IMPORTANT Make sure that no trash such as pieces of paper gets into the groove of t...

Страница 24: ...ent scan cover 1 Pull the lever above the feeder 2 Open the document scan cover 7 Open the inside cover 8 Clean the original scanning area of the feeder 9 Close the inside cover and document scan cover in order and then close the feeder 10 Turning on the main power Turning ON the Main Power on p 12 Wipe the thin glass strip area ...

Страница 25: ...R plain paper 2 Press 3 Press Adjustment Maintenance Maintenance Clean Feeder 4 Press Start Cleaning the Inside of the Main Unit If output paper becomes dirty follow the procedure below 1 Press 2 Press Adjustment Maintenance Maintenance Clean Inside Main Unit 3 Press Start NOTE Similarly perform Adjustment Maintenance Maintenance Clean Wire and Adjustment Maintenance Maintenance Clean Roller ...

Страница 26: ...hange the settings except for the system manager For more information on changing the settings contact your local authorized Canon dealer 1 Press 2 Press Adjustment Maintenance Maintenance Refresh Fixing Roller 3 Press Start NOTE The fixing roller is refreshed automatically every several sheets of paper is printed You can adjust the refresh frequency and time in Fixing Roller Auto Refresh Level Cl...

Страница 27: ...touch panel display replace the used toner cartridge with a new one For information on how to replace the toner cartridge see the User s Guide For optimum print quality using Canon genuine toner is recommended Maintenance Replacing the Toner Cartridge in the User s Guide Supported Canon Genuine Toner Canon imagePRESS Toner T02 Black Canon imagePRESS Toner T02 Cyan Canon imagePRESS Toner T02 Magent...

Страница 28: ...eveloped and manufactured Toner Cartridge and Parts specifically for use in this machine For optimal print quality and for optimal machine performance and productivity we recommend that you use Genuine Canon Toner Cartridge and Parts Contact your Canon Authorized Dealer or Service Provider for Genuine Canon Supplies Maintenance Replacing the Staple Cartridge For Optional Products Replacing the Sta...

Страница 29: ...n of a staple jam and procedures for clearing the jam are displayed Reducing the Frequency of Paper Jams If paper jams occur frequently the following reasons may be the cause There are torn pieces of paper left inside the machine As a result of pulling jammed paper out by force torn pieces of paper may be left inside the machine Remove all of the torn pieces Paper which does not match with the set...

Страница 30: ... Dealer on p 31 If a key for the Limited Functions mode is displayed If Limited Functions Mode is displayed you can temporally set the Limited Functions mode to continue to use some functions Problem Solving Service Call Message in the User s Guide If a message is displayed on the bottom of the screen If an error message appears on the bottom of the screen printing and scanning functions are restr...

Страница 31: ...F and then ON contact your local authorized Canon dealer by following the procedure below 1 Note the error code Write down the error code EXXXXXX XXXX XX 2 Turn OFF the main power Press Shutdown on the touch panel display 3 Remove the power plug from the power outlet 4 Confirm the product name and contact your local authorized Canon dealer ...

Страница 32: ...orm the operation because the memory is full OK Delete unnecessary data from memory and then scan the whole pages again If the Main Power Does Not Turn ON If the machine cannot operate when the main power is turned ON check the breaker If the breaker is switched to the OFF position do not attempt to turn ON the breaker yourself and be sure to contact your local authorized Canon dealer If Memory Be...

Страница 33: ...he room where the machine is installed is heated rapidly and when the machine is moved from a cool or dry location to a hot or humid location Using the machine under these conditions may result in paper jams poor print quality or damage to the machine Let the machine adjust to the ambient temperature and humidity for at least 2 hours before use Avoid installing the machine near computers or other ...

Страница 34: ...injury to your hands Keep hands and clothing away from the rollers in the output area If the rollers catch your hands or clothing this may result in personal injury The inside of the machine and the output slot are very hot during and immediately after use Avoid contact with these areas to prevent burns Also printed paper may be hot immediately after being output so use caution when handling it Fa...

Страница 35: ...immediately Do not use warm water as this may cause toner to fix resulting in a permanent stain Do not dismantle the toner cartridge as doing so may cause toner to fly out and enter your eyes or mouth If toner gets into your eyes or mouth wash them immediately with cold water and immediately consult a physician If toner escapes from the toner cartridge make sure not to ingest the toner or allow it...

Страница 36: ...transferee all of your rights to the PRODUCT and all rights and obligations under the conditions governing the SOFTWARE and PRODUCT and b such transferee agrees in writing to be bound by all these conditions 6 You may not decrypt decompile reverse engineer disassemble or otherwise reduce the code of the SOFTWARE to human readable form 7 You may not modify adapt translate rent lease or loan the SOF...

Страница 37: ...on published materials available from your dealer or on the web sites of Canon USA www usa canon com or Canon Canada www canon ca These materials include a Technology White Paper for the CDS Service Your instruction to Canon USA Canon Canada or your dealer to use CDS Service or your use of CDS Service for a Product shall be considered i a representation that you have an internal IP network and int...

Страница 38: ...ation marksorserial numbershave been defaced removed oraltered ANY SOFTWARE THAT IS DISTRIBUTED WITH THE PRODUCT AND HAS AN ASSOCIATED END USER AGREEMENT IS LICENSED WARRANTEDANDPROVIDEDACCORDINGTOTHETERMSOFTHATAGREEMENT INCLUDINGANYLIMITATIONS ANDDISCLAIMERSTHEREIN SUCHSOFTWAREISSOLDWITHOUTWARRANTYOFANYKINDBYCANON PLEASECONTACT CANON IMMEDIATELY IF YOU HAVE NOT RECEIVED A COPY OF THE SOFTWARE SUP...

Страница 39: ......

Страница 40: ...N CANADA INC 8000 Mississauga Road Brampton ON L6Y 5Z7 Canada CANON EUROPA N V Bovenkerkerweg 59 1185 XB Amstelveen The Netherlands See http www canon europe com for details on your regional dealer CANON AUSTRALIA PTY LTD Building A The Park Estate 5 Talavera Road Macquarie Park NSW 2113 Australia CANON SINGAPORE PTE LTD 1 Fusionopolis Place 15 10 Galaxis Singapore 138522 Imprimé au Japon ...

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