Canon ImageFormula R10 Скачать руководство пользователя

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Software Troubleshooting

This section describes troubleshooting problems and solutions for
operating the CaptureOnTouch Lite.

If scanning is too slow

Close other running programs, if any.

Scanning can be slowed down by memory shortage caused by

memory-resident applications such as anti-virus programs. Close

such memory-resident programs if necessary to free up memory

space.

When insufficient hard disk space is available, the scanner may be

unable to create the necessary temporary files for scanned data.

Delete unneeded data on the hard disk to free up more space.

Scanning is slow if the computer's USB port is not Hi-Speed USB 2.0

compliant.

If using a common USB cable that is not Hi-Speed USB 2.0 compliant,

replace the cable with the supplied compliant cable.

When the scanner is connected to the computer via a USB hub that is

not Hi-Speed USB 2.0 compliant, remove the hub and connect the

scanner directly to the computer.

If scanned image files cannot be opened in an application

Scanned images saved as multi-page TIFF files can be opened only

by programs that support this file format.

Images saved as compressed TIFF files (single- as well as multi-

page) can only be opened by programs that support the compressed

format. This can occur with programs that are not compatible with

CaptureOnTouch Lite. In this case, select "None" as the image file

compression format before scanning.

There is a display glitch on the UI screen of CaptureOnTouch
Lite

Depending on the computer that you are using, a display glitch may occur
on the UI screen when there are too many Scan mode panels, Output
panels. Delete any panel that you will not use.

Содержание ImageFormula R10

Страница 1: ...Please read this manual before operating this scanner After you finish reading this manual store it in a safe place for future reference 6T3 0016 E1 00 ...

Страница 2: ...ecial Scanning 43 Practical Examples 43 When you want to delete the images of the blank pages in two sided documents 43 Practical Examples 44 When you do not want to scan colored lines and text 44 Practical Examples 45 When you want to enhance the color red 45 Practical Examples 46 When you want to enhance contours in images 46 Practical Examples 47 When you want to make lines or characters in the...

Страница 3: ...Roller 59 Detaching and attaching the separation pad 60 Chapter 9 Updating CaptureOnTouch Lite 62 How to Update 62 Chapter 10 Troubleshooting 63 Clearing a Paper Jam 63 Common Problems and Solutions 65 Software Troubleshooting 67 Useful tips 68 Chapter 11 Appendix 70 Specifications 70 Replacement parts 71 Option 71 External Dimensions 72 ...

Страница 4: ...the scanner User Manual this manual This manual contains complete explanations for operations on the scanner It is provided on the Canon website as an electronic manual https soft canon elec co jp ims r10 In addition a shortcut icon for the above website is displayed on the computer when the scanner is turned ON For details see Chapter 5 Scanning with CaptureOnTouch Lite on p 23 Symbols Used in Th...

Страница 5: ... to scan one side or both sides of a document because scanned images of blank pages are not saved Auto Color Detection The scanner detects whether the scanned document is in color grayscale or black and white and saves the image accordingly Full Auto Mode A Full Auto Mode is provided in CaptureOnTouch Lite to allow scanning under automatically determined conditions Scanning conditions such as the ...

Страница 6: ...the remaining pages of the document Auto Detection of Document in Feeder An automatic start function is provided for detecting when a document is placed in the feeder and then starting scanning automatically Names and Functions of Parts This section describes the name and function of each part Make sure to read this section and familiarize yourself with the parts of the scanner before using the sc...

Страница 7: ...traight 9 Feed Extension Plate Open this plate to support the document when loading a long document 10 Feed Inlet Insert the document to be scanned 11 Start Button Press this button when CaptureOnTouch Lite is running to start scanning When the power of the scanner is ON this button lights and indicates the status of the scanner as shown below Start button status Meaning Lit The power of the scann...

Страница 8: ...on Hole Security Slot Attach a key chain etc here to prevent the scanner from being stolen Power Supply The power of the scanner is designed to turn ON when the feed tray is opened or closed To turn the power ON or OFF operate the scanner as described below Turning ON the Power 1 Raise the feed tray slightly while pressing the feed tray release lever This scanner does not have a power switch For d...

Страница 9: ...uides are raised lower them Do not close the feed tray while the document guides are spread open This can damage to the scanner and result in malfunction 2 Close the feed tray The scanner turns OFF The Start button may blink slowly when the USB cable is connected and the feed tray is opened When this occurs wait for the power indicator to stop blinking and light steadily before using the scanner ...

Страница 10: ...onable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful inte...

Страница 11: ...rdance with the applicable laws and regulations Paper money or bank notes domestic and foreign Postage stamps revenue stamps or other similar stamps Stock certificates bond certificates promissory notes cheques or other valuable certificates Passports licenses or other certificates or documents issued by government officials or agencies This is not an exhaustive list Canon is not responsible for h...

Страница 12: ...CANON ELECTRONICS INC All rights reserved No part of this publication may be reproduced or transmitted in any form or by any means electronic or mechanical including photocopying and recording or by any information storage or retrieval system without the prior written permission of CANON ELECTRONICS INC System requirements To use the scanner your computer must satisfy the following system requirem...

Страница 13: ...d be the one originally included with the scanner If the CPU memory interface card and other specifications do not satisfy the installation requirements the scanning speed may be greatly reduced and transmission may take a long time Even if the computer satisfies the system requirements the scanning speed may vary depending on the specification of the computer and the environment In Windows 10 tab...

Страница 14: ...r Avoid installing the machine in direct sunlight Avoid locations where a considerable amount of dust accumulates Avoid warm or humid locations such as in the vicinity of a water faucet water heater or humidifier Avoid locations where ammonia gas is emitted Avoid locations near volatile or flammable materials such as alcohol or paint thinner Avoid locations that are subject to vibration Avoid expo...

Страница 15: ... you use the scanner immediately close the feed tray turn the scanner OFF and disconnect the USB cable Then contact your local authorized Canon dealer or service representative for further information Do not drop the scanner or subject it to impact or strong shock Should the scanner ever become damaged immediately close the feed tray turn the scanner OFF and disconnect the USB cable Then contact y...

Страница 16: ...long hair If anything becomes caught in the scanner immediately disconnect the power to stop the scanner Be careful when placing paper in the scanner and when removing jammed paper It is possible to cut your hand on the edge of a sheet of paper Disposal When disposing of this scanner be sure to follow all local ordinances and laws or consult with the retailer who sold you the scanner When sending ...

Страница 17: ...he supplied USB cable to connect the scanner to the computer The USB connector to which the scanner is connected on your computer must be one capable of supplying 500 mA 5 V of power Take care not to disconnect the USB cable while data is being transferred between the scanner and computer during scanning Using a USB Hub The scanner cannot be used when it is connected to a computer via a bus powere...

Страница 18: ...utton lights When the scanner is turned ON while the operating system of the computer is running a screen for starting CaptureOnTouch Lite is displayed on the computer For details on screen operations see Scanning with CaptureOnTouch Lite on p 23 When the scanner is properly connected to the computer the CaptureOnTouch Lite icon appears on the taskbar as follows If the taskbar icon appears as or t...

Страница 19: ...ocuments ranging in size from business cards and checks to LTR A4 LGL The document sizes that this scanner can scan are shown below Plain Paper Size Width 50 8 mm to 216 mm 2 to 8 5 Length 70 mm to 356 mm 2 756 to 14 Paper weight 64 to 128 g m2 0 08 to 0 15 mm 0 0031 to 0 0059 Loading capacity Approx 20 sheets 64 g m2 17 lb bond Make sure stacks do not exceed 3 mm in height ...

Страница 20: ...d scanning glass dirty which can lead to smudges on the scanned image and transfer the dirt to subsequent documents Always clean the internal parts of the scanner after scanning such documents When scanning a two sided document that is printed on thin paper the image on the opposite side of each page may show through In this case adjust the scanning intensity in the application software before sca...

Страница 21: ...op of the document pointing down 4 Align the document guides with both edges of the loaded document Press the document beneath the tabs of the document guides Up to 20 pages of plain paper can be loaded at the same time Make sure that the document does not exceed the loading limit marks on the document guides When loading a multi page document place the pages of the document with their edges sligh...

Страница 22: ...ove automatically The roller will stop when it has caught the edge of the card allowing you to let go of the card and start scanning from an application The card will be fed when you start scanning with an application program After the card has been fed completely the rollers will turn in the opposite direction and scanning of the card will start The scanned card will be ejected from the front car...

Страница 23: ...ing 39 Setting the output 41 Environmental Settings 42 Scanning with CaptureOnTouch Lite CaptureOnTouch Lite is a scanning application that comes pre installed in the scanner It can be used on a computer that does not have the scanner driver installed Click the scan mode and output panels and then click the SCAN button to scan the document You can select the scan method according to the document t...

Страница 24: ...rive on which ONTOUCHL exe is located and start the application directly Depending on your operating system CaptureOnTouch Lite may appear in the AutoPlay screen In such cases double click CaptureOnTouch Lite to start CaptureOnTouch Lite When you open the document feed tray the Start button on the scanner lights and the Finder window shown below opens automatically If you click the CaptureOnTouch ...

Страница 25: ...tput panel see Setting the output 5 Click the SCAN button The document is scanned While scanning is in progress the number of pages scanned is displayed in addition to the scanner settings When the scan is finished the Scanned image preview screen opens If you configure scanning conditions that consume a large amount of the computer s memory scanning may stop because of insufficient memory If an e...

Страница 26: ...he button to edit the output settings Click the Cancel button to discard the scanned image and return to the main window 7 When the output has finished a popup window will be displayed If saving the scanned image a link to open the save destination folder will be displayed If you specify an output method other than Print or E mail attachment the Open storage folder button appears This button opens...

Страница 27: ...ch from the menu which appears to start CaptureOnTouch Lite and display the main window To close the CaptureOnTouch Lite window click at the top of the window This closes the window but CaptureOnTouch Lite will continue to reside in the system To quit the residence of the CaptureOnTouch Lite application 1 Click CaptureOnTouch Lite icon in the taskbar and then from menu select Exit CaptureOnTouch L...

Страница 28: ...hed a preview window of the scanned image will be displayed To display the edit window in the preview window click on the tool bar Scanned image preview screen 1 Toolbar This tool bar enables operations to thumbnails and preview images Tools Description Switches the image selection for the thumbnail area These buttons mean All pages Odd pages and Even pages from the left Indicates the page of the ...

Страница 29: ... settings Click Color adjustment to display the default Click the button to toggle between the typical settings and manual settings displays Click a thumbnail in typical color adjustment to select the most suitable preview image that is displayed 9 thumbnail patterns are displayed for the relevant image in color and 6 patterns in grayscale When adjustment is finished click the Done button To cance...

Страница 30: ...en adjustment is finished click the Done button To cancel the adjustment click the Revert button Image alignment Click Image alignment to display The preview image or the slider can be used for the straightening and the trimming In the preview image drag the Move grip the Straighten grip and or the trimming frame directly To change the extent of the trimmed image drag the Move grip on the preview ...

Страница 31: ...rt After it is completed the screen will return to the top screen Setting the scan mode By default CaptureOnTouch Lite enables the Full auto scan setting so shortcut scans saved to the folder are implemented using the scan conditions that match the document To specify the document size color mode and other settings set the desired scan condition by editing the scan mode panel Creating new Scan mod...

Страница 32: ...t are configured in the advanced settings dialog box The settings in the advanced settings dialog box are applied for settings other than the basic items If you set the Enable checkbox of Use advanced settings dialog box to ON and click the Settings button the advanced settings dialog box appears Which settings are used during scanning differs as follows depending on the setting of the Use advance...

Страница 33: ...d Settings Dialog Box If you enable Use advanced settings dialog box of Scan settings and then click the Settings button when setting the scan mode in CaptureOnTouch Lite the advanced settings dialog box appears Advanced Settings Dialog Box The advanced settings dialog box consists of the following tabs Basic Tab Configure basic scanning conditions such as the mode page size resolution and scannin...

Страница 34: ...es Image processing Tab Set the processing method for scanned images Feeding Tab Specify scanner operations related to document feeding Gamma correction is set when the color tone of the scanned image is different from that of the image displayed on the monitor For information on your monitor s gamma value see the instruction manual that came with the monitor ...

Страница 35: ...35 Others Tab Configure settings for specialized scanning and image processing When the advanced settings dialog box is opened from CaptureOnTouch Lite the following settings screen appears ...

Страница 36: ...f you click More in the advanced settings dialog box and then set Feeding Option to Panel Feeding or Automatic Feeding in the dialog box which appears Scan Panel appears when the scanner starts When scanning of the first document finishes Scan Panel appears and the scanner enters the wait state If you place the next document and then click Continue scanning scanning of the placed document starts Y...

Страница 37: ...lected the edges of the document are detected and images that match the size of the document are saved Further Trimming in the Image processing tab is enabled only when Match original size is selected Dots per inch Select the scanning resolution Higher resolutions provide clearer images but result in larger file sizes and slower scanning When Detect automatically is specified the resolution is det...

Страница 38: ...esult in larger file sizes and slower scanning When Detect automatically is specified the resolution is detected automatically from the content printed in the document Page Size Select the page size that matches the document to be scanned If Detect automatically is selected the edges of the document are detected and images that match the size of the document are saved Further the Trimming dialog b...

Страница 39: ...nary tab is set to Advanced Text Enhancement II 2 Not available for setting when Detection Mode is set to Color or Gray in the Auto Image Type Detection Settings dialog box Setting value Contrast Detect automatically Black and White Advanced Text Enhancement II Error Diffusion 256 level Gray 24 bit Color Setting value Prescan Detect automatically Black and White Error Diffusion Advanced Text Enhan...

Страница 40: ... the first page Detect automatically Black and White Error Diffusion Advanced Text Enhancement II 256 level Gray 24 bit Color Setting value Enable Back Side Brightness Enable Back Side Contrast Detect automatically Black and White Error Diffusion Advanced Text Enhancement II 256 level Gray 24 bit Color Setting value Edge emphasis Background smoothing Prevent Bleed Through Remove Background Detect ...

Страница 41: ...the New output button to add a New output panel Click to display the list of panel types The selected type of the panel is created Edit Output panel The Edit output screen opens when you click the button in the Output panel Output method selection File formats and save locations that can be selected depend on the output method selected Save to folder Saves the scanned image to the specified folder...

Страница 42: ...ration pad you can reset the counters here Initialize Return all settings to their default condition Open the Environmental settings dialog box to configure settings related to CaptureOnTouch Lite operations 1 Start CaptureOnTouch Lite If CaptureOnTouch Lite does not start double click CaptureOnTouch Lite Launcher in the CaptureOnTouch Lite for Mac folder If you closed the main window after starti...

Страница 43: ...o enhance text that is difficult to read because of factors such as the background of the scanned document 49 To correct tilted documents and images 50 When you want to detect multiple pages fed at the same time 51 When you want to match the orientation of images to the text when scanning a mixture of pages with different text orientations 52 When you want to rotate the images of a document placed...

Страница 44: ... page is selected you can adjust the level for judging whether pages are blank Practical Examples When you do not want to scan colored lines and text Specify the color red blue green or Color Elimination to be ignored dropped out in the color drop out settings on the Image processing tab and that color will not be scanned ...

Страница 45: ...reen to be ignored dropped out in the dialog box which appears and that color will not be scanned Practical Examples When you want to enhance the color red Specify Red Enhance for Color drop out on the Image processing tab to enhance the color red in the document ...

Страница 46: ...pecify Red Enhance for Color dropout in the dialog box that appears to enhance the color red in the document Practical Examples When you want to enhance contours in images Adjust the edge emphasis setting on the Image processing tab ...

Страница 47: ... in the dialog box which appears Practical Examples When you want to make lines or characters in the scanned images thicker Drag the slider for Character Emphasis on the Image processing tab to make the lines and characters that appear in the scanned image thicker ...

Страница 48: ...g and adjust the character emphasis settings in the dialog box which appears Practical Examples How to produce a picture quality scan In the Image processing tab click Apply corrections suitable for photographs checkbox to ON ...

Страница 49: ...nd light text and background If the background is non uniform such as a pattern the background may not be able to be completely removed and the text may become difficult to read If necessary you can make the text in scanned images easier to read by adjusting the contrast on the Brightness tab Apply corrections suitable for photographs is suited to finer outputs than black and white shading Disabli...

Страница 50: ...emoved or processed so that the text is emphasized for better readability Practical Examples To correct tilted documents and images Place a check in Automatically straightens skewed under the Basic tab and then click Setting to display the Deskew Settings screen Select a correction method and click OK ...

Страница 51: ...ightens with angle of fed documents or Straightens with angle contents of fed documents Practical Examples When you want to detect multiple pages fed at the same time Select the Double Feed Detection check box on the Feeding tab You can enable the Detect by Length ...

Страница 52: ...tion of images to the text when scanning a mixture of pages with different text orientations Select Text orientation recognition in Document Orientation on the Others tab The text orientation on each page is detected and the scanned image is rotated in 90 degree increments to correct the orientation ...

Страница 53: ...d in 90 degree increments to correct the orientation Practical Examples When you want to rotate the images of a document placed horizontally to correct the orientation Specify the rotation angle in Document Orientation on the Others tab When the Text Orientation Recognition check box is selected Document Orientation is unavailable ...

Страница 54: ...54 Click Image processing and specify the rotation angle in Document Orientation in the dialog box which appears ...

Страница 55: ...mage or discolor the exterior of the scanner or create a risk of fire or electrical shock Cleaning the Scanner To clean the exterior of the scanner dampen a cloth with water or a mild detergent wring the cloth out thoroughly and then wipe the dirt away Then use a dry soft cloth to wipe away any moisture Do not use a coarse cloth or dirty cloth because it may result in scratches Cleaning the Inside...

Страница 56: ... Use a clean dry cloth to wipe off any dirt on the scanning glass Wipe off any dirt on the rollers with a cloth that has been dampened with water and then wipe the rollers with a clean soft dry cloth Remove the feed rollers before cleaning them For details on removal see Detaching and attaching the Feed Roller Do not spray water or neutral detergent directly on the scanner Precision mechanisms suc...

Страница 57: ...inside the scanner are consumable parts and will wear with scanning If either the feed roller or the separation pad or both are worn documents may not feed correctly and paper jams may occur When the total number of pages of documents fed in the scanner exceeds the following quantity a message appears when the scanner is connected to the computer In such cases you must replace the part indicated i...

Страница 58: ... also needs to be reset when you replace the rollers For details on resetting the counter see Environmental Settings on p 42 This message only serves as a rough guide for when to replace the feed roller and separation pad They may wear out sooner if for example a lot of pages with rough surfaces are scanned ...

Страница 59: ...the Feed Roller 1 Open the feed tray 2 Open the feeder cover 3 Open the roller cover 4 Slide the feed rollers to left 5 Remove the feed rollers Attaching the Feed Roller Use the following procedure to replace the feed roller 1 Attach the new feed rollers Align the notch on the roller with the shaft on the main unit side ...

Страница 60: ...to place Failure to securely close the feed cover will cause document feed problems 4 Close the feeder cover Detaching and attaching the separation pad When replacing the separation pad perform the following steps to detach it from and attach it to the unit Detaching the separation pad 1 Open the feed tray 2 Open the feeder cover 3 Remove the separation pad ...

Страница 61: ...ttaching the separation pad 1 Attach the separation pad 2 Close the feeder cover Attach the separation pad securely until it clicks into place If the pad is not attached completely feeding errors may occur ...

Страница 62: ...ite How to Update 62 How to Update The update notice screen appears when there is an update for CaptureOnTouch Lite and CaptureOnTouch Lite started while the computer is connected to the Internet 1 Click the Yes button in the update notice screen The Web browser starts and downloading of the update file begins 2 Following the instructions on the screen install the update ...

Страница 63: ...eshooting 67 Useful tips 68 Clearing a Paper Jam When paper jams occur during scanning use the following procedure to clear them Be careful when removing jammed paper It is possible to cut your hand on the edge of a sheet of paper 1 Remove any documents remaining in the feed tray 2 Open the feeder cover ...

Страница 64: ...rd may jam during scanning If a card jam occurs try pulling the card out or open the feeder cover to remove the card When opening the feeder cover to remove a jammed card open the cover slowly Opening the feeder cover too wide will put pressure on the card and may damage it Carefully pull out the document without using excessive force If the jammed paper tears make sure that you remove any remaini...

Страница 65: ...straightly 3 Set Automatically straightens skewed images to other than OFF in the scan mode settings 4 If many pages have been scanned since the last roller cleaning clean the rollers and separation pad When cleaning the scanner refer to Cleaning the Scanning Glass and the Rollers on p 56 When replacing refer to Replacing Consumable Parts on p 57 5 Confirm that the separation pad is attached secur...

Страница 66: ...dialog box scanning will continue even after all documents have been scanned because the scanner is waiting for additional documents To finish the operation and send the scanned images to the application press the STOP button Windows Finish button OS X on the operating panel Q10 Memory becomes insufficient and scanning stops A10 If you configure scanning conditions that use a large amount of the c...

Страница 67: ...eplace the cable with the supplied compliant cable 6 When the scanner is connected to the computer via a USB hub that is not Hi Speed USB 2 0 compliant remove the hub and connect the scanner directly to the computer If scanned image files cannot be opened in an application 1 Scanned images saved as multi page TIFF files can be opened only by programs that support this file format 2 Images saved as...

Страница 68: ... File name in the displayed screen If you enable Use advanced settings dialog box of File name and then click the Detail Settings button the File name settings dialog box appears The scanned image file name is determined by setting some or all of the three items in this dialog box A sample file name is displayed as the File name in the File name settings dialog box How can I skip blank pages and s...

Страница 69: ...et the check box of the Trimming dialog box displayed when you click More to OFF OS X in the advanced settings dialog box Alternatively set Page size to Match original size Detect automatically in the advanced settings dialog box of OS X in the edit screen or advanced settings dialog box of the scan mode panel then scan How do I use the automatic document color detection function CaptureOnTouch Li...

Страница 70: ...Sensor Contact image sensor Light source LED Scanning Side Simplex Duplex Scanning modes Black and White Error Diffusion 256 level Grayscale Advanced Text Enhancement II 24 bit Color Scanning resolution 150 x 150 dpi 200 x 200 dpi 300 x 300 dpi 400 x 400 dpi 600 x 600 dpi Scanning Speed Conditions Core 2 Duo 2 53GHz CPU 2 GB memory A4 document size Grayscale Simplex 200 x 200 dpi 12 pages min 300 ...

Страница 71: ...case is used for holding the scanner when carrying it External Dimensions WxDxH Document feed tray closed 285 95 40 mm 11 22 3 74 1 57 Document feed tray open 285 257 174 mm 11 22 10 12 6 85 Weight Approximately 1 kg 2 20 lb Power Supply Using USB bus power USB 2 0 500 mA communication cable only Power Consumption USB cable only USB 2 0 2 5 W In the Sleep mode 1 5 W Power OFF 0 1 W or less Noise N...

Страница 72: ...72 External Dimensions ...

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