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Q
Is the machine recognized in [Scanners and
Cameras]?
A
Make sure the corresponding scanner driver icon is
displayed in [Scanners and Cameras].
1. Click [start] on the Windows task bar
→
select
[Control Panel]
→
[Printers and other Hardware]
→
[Scanners and Cameras]. (Windows Vista:
[start]
→
[Control Panel]
→
[Hardware and
Sound]
→
[Scanners and Cameras]. Windows
98/Me/2000: [Start]
→
[Settings]
→
[Control
Panel]
→
double-click [Scanners and Cameras].)
2. If the corresponding scanner driver icon is
displayed in the [Scanners and Cameras], the
machine is recognized. If not, remove the
software, then reinstall it. (See “Installing/
Uninstalling Software,” in the Starter Guide.)
You tried to create a multipage PDF, but were not able to scan
several documents.
Q
Is the [Automatically Quit ScanGear after
Scanning] check box in [Preferences] selected?
A
If you scan with the [Automatically Quit ScanGear
after Scanning] setting selected, only the
documents placed at one time on the platen glass
will be scanned.
Click a button on the MF Toolbox and, in the
settings dialog box, select [Display the Scanner
Driver] to open the ScanGear MF. In the
[Preferences] dialog box of Advanced Mode, clear
the [Automatically Quit ScanGear after Scanning]
check box before scanning.
Computer has hung up or frozen.
Q
Is enough memory loaded in your computer?
A
Quit other opened applications and try again.
Q
Is enough space available in the hard disk?
A
Check that the hard disk has enough available
space, in particular when scanning large
documents at a high resolution. For example, a
LTR-size document scanned at 600 dpi, full color
requires a minimum of 300 MB of disk space.
Q
When an error occurred during scanning an
image in Photoshop.
A
Change the allocated memory in Photoshop. From
the [Edit] menu, select [Preferences]
→
click
[Memory & Image Cache]. Change the [Memory
Usage] in a range of approximately 50% to 60%.
Q
Is the driver installed properly?
A
Remove the software, then reinstall it. (See
“Installing/Uninstalling Software,” in the Starter
Guide.)