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Chapter 4 Practical Examples

1. Messages.......................................................... 48

Status Display ........................................................ 48
Error Messages...................................................... 49

2. Troubleshooting ................................................ 51

Trouble Categories................................................. 51
Problem and Solution............................................. 51

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Содержание IMAGE FORMULA DR-7550C

Страница 1: ...Please read this manual before using the scanner After you finish reading this manual keep it in a safe place for future reference Reference Guide DR 9050C DR 7550C DR 6050C ...

Страница 2: ...xpressly provided herein Except as expressly permitted under the applicable law you shall not alter modify disassemble decompile or otherwise reverse engineer the SOFTWARE or accompanying documentation and you also shall not have any third party do so 2 BACK UP COPY You may make one copy of the SOFTWARE solely for a back up purpose or copy the SOFTWARE onto the permanent storage device e g a hard ...

Страница 3: ...with RESTRICTED RIGHTS Use duplication or disclosure is subject to restrictions as set forth in either subparagraph c 1 ii of the Rights in Technical Data and Computer Software clause at DFARs 252 227 7013 or subparagraph c 1 and 2 of the Commercial Computer Software Restricted Rights Clause at FAR 52 227 19 as applicable 7 SEVERABILITY In the event that provision of this Agreement is declared or ...

Страница 4: ...s required to comply with class B limits in Subpart B of Part 15 of FCC Rules Do not make any changes or modifications to the equipment unless otherwise specified in the manual If such changes or modifications should be made you could be required to stop operation of the equipment Canon U S A Inc One Canon Plaza Lake Success NY 11042 U S A Tel No 516 328 5000 RADIO INTERFERENCE REGULATIONS For 120...

Страница 5: ...ions in each sales region of the Document Scanner DR 6050C Model M11070 DR 7550C Model M11069 DR 9050C Model M11068 Trademarks Canon and the Canon logo are registered trademarks of Canon Inc in the United States and may also be trademarks or registered trademarks in other countries imageFORMULA is a trademark of Canon Electronics Inc Microsoft and Windows are either registered trademarks or tradem...

Страница 6: ...ase follow the procedures in the Easy Start Guide to set up the scanner Reference Guide This Manual This manual consists of the basic scanner operating instructions extracted from the User Manual User Manual Electronic Manual This manual consists of two sections Hardware and Software The Hardware section provides general information about the scanner operational settings maintenance and troublesho...

Страница 7: ...MPORTANT Indicates operational requirements and restrictions Make sure that you read these items carefully to operate the scanner correctly and avoid damage to the scanner Hint Indicates a clarification of an operation or contains additional explanations for a procedure Reading these notes is highly recommended How This Manual is Organized This manual consists of the following chapters Chapter 1 B...

Страница 8: ... Preparing the Document Eject Tray 22 4 Document Feeding Methods 23 Selecting the Document Feeding Method 23 5 Scanning 26 About the Job Function 26 CapturePerfect 3 0 27 6 Clearing a Paper Jam or Double Feed Error 32 Paper Jam Handling 32 Handling a Double Feed 33 Chapter 3 Maintenance 1 Regular Maintenance 36 Cleaning the Scanner 36 Cleaning the Sensors 36 Cleaning the Scanning Glass and Rollers...

Страница 9: ... Scanner 1 Important Safety Instructions 2 Installation Location 2 Power 2 Moving the Scanner 3 Handling 3 Disposal 5 2 Features 6 3 Names and Functions of Parts 10 Front View Feeder Inlet and Eject Outlet 10 Rear View 11 Control Panel 12 ...

Страница 10: ...installed is cold but rapidly heated water droplets condensation may form inside the scanner This may result in a noticeable degradation in scanning quality The following conditions are recommended for optimal scanning quality Room temperature 10 C to 32 5 C 50 F to 90 5 F Humidity 20 to 80 RH Avoid installing the scanner near equipment that generates a magnetic field e g speakers televisions or r...

Страница 11: ...d with these items connected the plugs and connectors may be damaged or cause the scanner to fall and result in personal injury or damage to the scanner Handling WARNING Note the following precautions whenever using the scanner Failure to do so may result in a fire or electric shock Never use alcohol benzene paint thinner aerosol sprays or any other highly flammable substance near the scanner Do n...

Страница 12: ...ing in personal injury or damage to the scanner Do not block the ventilation openings Doing so could case the scanner to overheat creating a risk of fire Never place small metal objects such as staples paper clips or jewelry on the scanner These items may fall into the scanner and cause a fire or electric shock Should such objects ever fall inside the scanner immediately turn the power switch OFF ...

Страница 13: ...s and long hair If anything becomes caught in the scanner immediately disconnect the power cord to stop the scanner Be careful when placing paper in the scanner and when removing jammed paper It is possible to cut your hand on the edge of a sheet of paper Disposal When disposing of this scanner make sure to follow all local ordinances and laws or consult with the retailer who sold you the scanner ...

Страница 14: ...rating the scanner as a stand alone device this mode counts the number of loaded document sheets Adjustable Document Feed Tray The position of the document feed tray can be adjusted up or down according to the number of document sheets to be loaded See Preparing the Document Feed Tray on p 18 Long Document Mode Document sheets up to three meters 118 1 inches long can be scanned See Long Document M...

Страница 15: ...feed when a page of a different length is fed Prescan At the start of scanning this function prescans the first page of a document and pauses so that you can use the first image to adjust the brightness and contrast before resuming scanning Verify Scan While scanning the count of document pages scanned is verified against a pre specified count or the count obtained from Count Only Mode Text Orient...

Страница 16: ...s combined into a single image Folio Scan supports up to A1 size 23 4 33 1 594 841 mm documents when used together with the Long Document Mode MultiStream The scanner supports MultiStream which depending on the software application can create two images with different scanning conditions from a single scan pass However this function is only available when using CapturePerfect 3 0 supplied with the...

Страница 17: ...rmality was detected See Clearing a Paper Jam or Double Feed Error on p 32 The Rapid Recovery System is effective when feeding stops as a result of detection of a Paper Jam Double Feed Skew or Staple Options Imprinter Option As an option printing can be made on scanned documents Barcode Detection Option Barcodes on documents can be detected by installing the optional barcode module Patchcode Suppo...

Страница 18: ...nt Eject Tray Extension Open the Document Eject Tray Extension when documents look like they are going to fall off of the eject tray g Eject Paper Stoppers Adjust to fit the length of documents to avoid document spillage h Document Guides Adjust to fit the width of documents so that ejected documents stack neatly i Document Guides Adjust to fit the width of documents Document Guide Lock Lever Lock...

Страница 19: ...Connect the supplied power cord here c USB Connector Type B Connect the supplied USB cable here d SCSI Connector 50 pin half pitch D sub receptacle Connect the SCSI cable here e DIP Switches SCSI ID Selects the scanner s SCSI ID CAUTION Do not block the ventilation holes Doing so could cause the scanner to overheat creating a fire hazard ...

Страница 20: ...pts settings d Keys Selects the user mode and job e Menu Key Displays the user mode f Job Key Selects jobs g Count Only Key Feeds and counts the number of document pages h Separation Off Key Raises the Document Feed Tray for the non separating manual mode i New File Key When File Separation by Key is enabled separates files Start Key Starts scanning Stop Key Stops the scanning process ...

Страница 21: ...ject Trays 18 Preparing the Document Feed Tray 18 Adjusting the Document Guides 20 Preparing the Document Eject Tray 22 4 Document Feeding Methods 23 Selecting the Document Feeding Method 23 5 Scanning 26 About the Job Function 26 CapturePerfect 3 0 27 6 Clearing a Paper Jam or Double Feed Error 32 Paper Jam Handling 32 Handling a Double Feed 33 ...

Страница 22: ...anner OFF Hint In the User Mode if the tray position is set to a height other than the lowest position then the Document Feed Tray moves up and down when the power is turned on In this case the Document Feed Tray is lowered once to the lowest position and then moves to the configured height When the power is turned off the Document Feed Tray does not move and stays at the configured height See p 1...

Страница 23: ... the Document Feed Tray Manual feeding requires feeding one document at a time while the Separation Off key on the control panel is lit and the Document Feed Tray is raised IMPORTANT A document must meet the following criteria to be scannable When scanning a multipage document pages must be grouped together so that they have the same size thickness and weight Scanning different types of paper at o...

Страница 24: ...T Do not exceed the load limitation mark when placing documents in the Document Feed Tray It may cause paper jams Small Size Limitation Mark When placing documents that are smaller than LTR A4 size Large Size Limitation Mark When placing documents that are larger than LTR A4 size Long Document Mode Setting Using the Long Document mode pages up to 118 11 3 m long can be scanned You can set the Long...

Страница 25: ...rity the image may be lost If this occurs scan by using black and white or reducing the image quality When scanning with the Long Document Mode set to ON2 if the scan is performed at 400 600 dpi or the scan is performed with the scanning mode set to color and the scanning side set to Duplex the image may be lost If this occurs scan by reducing the resolution using black and white or setting the sc...

Страница 26: ... The height of the Document Feed Tray is set by the Tray Position in the User Mode setting which minimizes the time required to start feeding by specifying in advance the proper position for the documents to be loaded 1 Press the Menu key on the control panel The User Mode is activated 2 Press the key five times to display Tray Position 3 Confirm your settings For the DR 6050C 0 To load up to 300 ...

Страница 27: ...d height 7 Press the Stop key to exit the User Mode Document Guides Slide the document guides to fit the width of your document Hint The positions of the left and right document guides can also be locked independently for off center loading For details see Adjusting the Document Guides p 20 Document Feeder Tray Extension Extension Wire Pull out the tray extension as needed for the length of your d...

Страница 28: ...document guide has its own lock lever so you can load documents to the left or right of center by locking the document guides at the appropriate positions Loading Documents at the Left Side This example shows the procedure for loading documents at the left side of the feeder 1 Spread the document guides all the way to the left and right 2 Load your documents against the left feed guide 3 Lock the ...

Страница 29: ... reset the guides so that they are equidistant from the center perform the following procedure to spread the guides to the left and right as far as they will go 1 Confirm that the right document guide is locked a and slide the left guide all the way to the left b 2 Lock the left document guide a and unlock the right document guide b 3 Slide the right document guide all the way to the right ...

Страница 30: ...er to the User Manual Document Eject Tray Extension Open the Document Eject Tray Extension when documents look like they are going to fall off of the eject tray Eject Paper Stoppers Raise the appropriate Eject Paper Stoppers to stop ejected documents from spilling out of the eject tray Hint The eject paper stoppers are attached to the document eject tray extension so you can adjust their positions...

Страница 31: ...ked up automatically by the pickup roller and transported by the feed roller while the retard roller separates each page to avoid double feeding Manual Feeding The Separation Off key lights and the Document Feed Tray rises so that documents can be fed manually one at a time When manual feeding you must insert each document page far enough to be pulled in by the feed roller because the pickup rolle...

Страница 32: ...al Feeding you must place the documents on the Document Feed Tray and insert them into the Document Feed Tray opening one page at a time making operation easier Continuous Manual Feeding Mode Setting Select Manual Feed Mode in the User Mode settings to enable continuous manual feeding 1 Press the Menu key on the control panel The User Mode is activated 2 Press the key five times to display Manual ...

Страница 33: ...eration 4 Press Enter The current setting is indicated by blinking square brackets 5 Press the or key to select ON or OFF and press Enter to accept the selection 6 Press the Stop key to exit the User Mode Enter Key ...

Страница 34: ...ormat selection save destination and image data processing settings for each job to be used with the Job Function Hint The Job Registration Tool is a TWAIN compliant application that is installed along with the ISIS TWAIN driver For details refer to Chapter 9 Job Registration Tool Settings in the User Manual Executing Jobs Use the following procedure to execute jobs that have been registered by th...

Страница 35: ...anning conditions and the scanned image data is saved to a specified folder Scan Batch to Printer Documents are scanned with the preset scanning conditions and the scanned image data is printed on a specified printer Scan Batch to Mail Scanning is performed with the specified scanning conditions and a MAPI compliant e mail client is started to generate a new e mail message with the scanned images ...

Страница 36: ...r Pictures Scan To Presentation This mode is convenient when a compact scanner is used in an environment such as a conference hall where it is connected to a large display or projector By setting CapturePerfect for full screen display before scanning scanned images are displayed at full size on the screen Hint This function is not usually practical for large scanners Using CapturePerfect 3 0 This ...

Страница 37: ... of scanners you must re install the ISIS TWAIN driver 4 Select the default page size and click OK IMPORTANT If you select Default in the ISIS driver properties dialog box that setting is applied here 5 Click OK to finish scanner selection 6 From the Scan menu select Scan Batch to File The Scan Batch to File Setting dialog box opens 7 Click the Scanner Setting button ...

Страница 38: ...ribed below depending on the specified Feed Option setting If the Standard Feeding Feed Option is enabled load your documents before scanning When all of the documents have been scanned the Continue Scanning dialog box appears If the Manual Feeding Feed Option is enabled the Separation Off key is lit and the Document Feed Tray is raised You must insert one page at a time to be scanned and press th...

Страница 39: ... You must load a document and press the Start key to scan Pressing the Stop key causes the Continue Scanning dialog box to appear 12 When the Continue Scanning dialog box appears verify that a document is loaded and click either Continue Scanning or Stop Scanning IMPORTANT If Use Continue Scanning dialog in the Scan menu is not checked scanning finishes without displaying the Continue Scanning dia...

Страница 40: ...jury Paper Jam Handling When a paper jam occurs during scanning the following message appears on the display panel and transport stops Hint The displayed error code indicates the location of the paper jam For details see Error Messages on p 49 1 Remove any documents that remain in the eject tray 2 Press the Open Close button and gently raise the upper unit 3 Remove the jammed paper IMPORTANT If pa...

Страница 41: ... page where the paper jam occurred or from the beginning When the Rapid Recovery System is enabled scanning pauses when a paper jam is detected and an error message is displayed Return the jammed document page to the top of the document stack yet to be scanned and press the Start key to resume scanning IMPORTANT When you press the Start key the image of the document page that caused the paper jam ...

Страница 42: ...ing When the Rapid Recovery System is Enabled 1 Check the double fed document page s Hint If attached paper such as a label on the document page appears to be the cause of the double feed detection ignore the detection If two document pages were fed together rescan the double fed pages 2 Press or to select IGNORE or RETRY and press the Enter key IGNORE Saves the image of the page that was detected...

Страница 43: ...aning the Scanner 36 Cleaning the Sensors 36 Cleaning the Scanning Glass and Rollers 37 Power Outlet 38 2 Replacing the Transport Rollers 39 Roller Replacement Cycle 39 Checking and Resetting the Page Counter 39 Removing and Reinstalling the Rollers 41 ...

Страница 44: ... Scanner Exterior To clean the outside of the scanner use a cloth moistened with water or mild detergent solution Wring out the cloth thoroughly and use a clean dry cloth to wipe the scanner dry Cleaning the Document Feed Inlet and Transport Path Dust or paper particles in the document feed inlet or inside the scanner can cause spots to appear in scanned images Use compressed air to periodically c...

Страница 45: ...d Canon dealer or service representative to have the glass replaced 1 Turn the power switch off and disconnect the power plug from the power outlet 2 Close the document eject tray extension if it is open 3 Press the Open Close button and carefully raise the upper unit until it stops 4 Wipe any dust off the scanning glass with a cleaning cloth or a clean dry cloth Make sure that you clean both scan...

Страница 46: ... removed See Removing and Reinstalling the Rollers on p 41 9 Gently lower the upper unit a Press down on both sides of the upper unit to ensure that it is securely closed b IMPORTANT If paper jams or double feeds occur frequently even after cleaning the rollers the probable cause is the roller friction If this happens replace the rollers Contact your service representative Power Outlet If you leav...

Страница 47: ...nd Reinstalling the Retard Roller on p 44 When the rollers start to wear out problems such as paper jams and document misfeeds may occur more frequently If this happens replace the rollers regardless of the page count of the roller usage counter Messages on the display panel can be cleared by pressing the Count Clear key However the messages will continue to be displayed each time the scanner is t...

Страница 48: ...s the key twice to display Roller Counter 3 Check the number of pages fed by the rollers and press Enter The counter reset mode is activated 4 Press the key to select RESET and press Enter The counter is reset to zero 5 Press the Stop key to exit the User Mode Menu Key Enter Key ...

Страница 49: ...eaving the power turned ON may result in an electric shock Do not place excessive force on the rollers when removing or reinstalling the rollers Deformation of the rollers may cause feed errors Removing and Reinstalling the Pickup Roller 1 Press the Open Close button and carefully raise the upper unit until it stops 2 Open the roller cover 3 Open the roller holder Hint The roller holder returns to...

Страница 50: ...original position IMPORTANT Failure to firmly close the roller holder and roller cover may cause a feed error Always be sure to check that the roller holder and roller cover are closed 7 Gently lower the upper unit a Press down on both sides of the upper unit to ensure that it is securely closed b Removing and Reinstalling the Feed Roller 1 Press the Open Close button and carefully raise the upper...

Страница 51: ...ler lock lever down 4 Slide the feed roller to the right and then pull them towards you 5 Remove the feed roller 6 Place the new feed roller on the pin 7 Put the feed roller in place a and align the notch in the roller s axle with the shaft on the scanner b ...

Страница 52: ...ORTANT Failure to firmly close the roller cover may cause a feed error Always be sure to check that the roller cover is closed 10 Gently lower the upper unit a Press down on both sides of the upper unit to ensure that it is securely closed b Removing and Reinstalling the Retard Roller 1 Press the Open Close button and carefully raise the upper unit until it stops Open Close Button ...

Страница 53: ...ove it to the left b to unlock the roller 4 Remove the retard roller 5 Set the retard roller into place in the scanner 6 Align the notches in the roller with the shaft pins in the scanner then slide the roller lock lever in the direction indicated by the arrow 7 Pull the roller lock lever down to lock the retard roller in place ...

Страница 54: ...rned to its original position 10 Gently lower the upper unit a Press down on both sides of the upper unit to ensure that it is securely closed b CAUTION Make sure that the hook is completely latched and the roller cover is not loose If the roller cover is loose the Document Feed Tray will catch on it causing the scanner to malfunction ...

Страница 55: ...Chapter 4 Practical Examples 1 Messages 48 Status Display 48 Error Messages 49 2 Troubleshooting 51 Trouble Categories 51 Problem and Solution 51 ...

Страница 56: ...mode Press Start Key Status Waiting Load a document and press the Start key Ready Status The scanner is ready to use Scanning Status Scanning is in progress Sleeping Status The scanner is entering the Sleep mode Press any key to recover Please wait Status The scanner is busy processing Wait until the display changes Verifying Status The scanner is verifying a scan Replace Roller Status It is time ...

Страница 57: ...xxx Problem Paper has jammed Solution Open the upper unit and remove the jammed paper See p 32 Hint The displayed error code indicates the location of the paper jam P001 P002 The document is jammed near the feed inlet P004 The document is jammed inside the scanner P006 P007 The document is jammed near the eject outlet P001 P006 can be considered to be due to the document feed speed being too fast ...

Страница 58: ...ing with the Rapid Recovery System enabled Solution Remove the double fed document page s return them to the Document Feed Tray and scan again See p 33 Staple Detected Error Code J001 Problem A stapled document has been detected Solution Remove the staple s and rescan the document Tray Error Error Code E021 Problem An error has occurred with the Document Feed Tray Solution Turn the power OFF and r...

Страница 59: ...e scanner s USB connection is not recognized first confirm the following Are the scanner and PC connected correctly using the proper cable Is the scanner s power switch turned ON If this does not solve the problem consider the following possible causes Cause The scanner does not support your USB interface Solution This product is not guaranteed to operate with all types of USB interfaces Contact y...

Страница 60: ...nner OFF and wait at least 10 seconds before turning it back ON If errors continue to occur reboot the scanner and computer When scanning with configurations that use a large amount of the computer s memory scanning will be performed properly for the first scan However if a second scan is performed with the same configurations an error may occur due to insufficient memory and scanning may not be p...

Страница 61: ...e Continuous Manual Feed Mode to OFF from the User Mode See Continuous Manual Feeding Mode Setting on p 24 Saved Image Files Do Not Open If image files saved by CapturePerfect 3 0 cannot be opened by another application first confirm the following Does the application you are using support CapturePerfect 3 0 image file types bmp tif jpg and pdf If this does not solve the problem consider the follo...

Страница 62: ...Problem Lines smudges or dirt appear on the scanned image Cause The scanning glass or rollers inside the scanner are dirty Solution Clean the scanning glass and rollers See Regular Maintenance on p 36 If lines still appear on the image even after you clean the scanning glass and rollers the scanning glass inside the scanner may be scratched Contact your local authorized Canon dealer or service rep...

Страница 63: ...Chapter 5 Appendix 1 Specifications 56 Unit Specifications 56 Consumables 57 External Dimensions 58 2 Index 59 ...

Страница 64: ...evel Grayscale and 24 Bit Color Scanning Resolution 100 150 200 240 300 400 and 600 dpi Scanning Speed LTR A4 portrait Other Double Feed Detection Deskew User Mode Long Document Mode and Folio Scan Black and White DR 6050C DR 7550C DR 9050C Simplex 200 dpi 60 pages min 75 pages min 90 pages min Simplex 300 dpi 60 pages min 75 pages min 90 pages min Duplex 200 dpi 120 images min 150 images min 180 ...

Страница 65: ...0 RH Specifications are subject to change without notice Consumables Roller Replacement Kit Product Code 4009B001 Replacement kit for transport rollers pick up roller feed rollers and retard roller See Replacing the Transport Rollers on p 39 IMPORTANT Rollers are consumable parts When the rollers start to wear out problems such as paper jams and misfeeds are more likely to occur If this happens re...

Страница 66: ...58 External Dimensions 28 27 718 mm 23 62 600 mm 20 91 531 mm 12 24 311 mm 15 35 390 mm 18 90 480 mm 6 38 162 mm ...

Страница 67: ...des 19 22 adjusting 22 Documents 15 Double Feed Errors 33 E Eject Paper Stoppers 22 Error Messages 49 H Handling 3 I Installation Location 2 J Job Function 26 L Long Document Mode 16 M Maintenance 36 Manuals v Messages 48 Moving the Scanner 3 P Paper Jams 32 Part Names and Functions 10 Power 2 turning ON OFF 14 Power Switch 14 Preface v Problems and Solutions 51 R Rapid Recovery System 34 Replacin...

Страница 68: ...1 P O BOX 2262 1180 EG AMSTELVEEN THE NETHERLANDS CANON LATIN AMERICA INC 703 WATERFORD WAY SUITE 400 MIAMI FLORIDA 33126 U S A CANON AUSTRALIA PTY LTD 1 THOMAS HOLT DRIVE NORTH RYDE SYDNEY N S W 2113 AUSTRALIA CANON SINGAPORE PTE LTD 1 HARBOUR FRONT AVENUE 04 01 KEPPEL BAY TOWER SINGAPORE 098632 CANON HONGKONG COMPANY LTD 19TH FLOOR THE METROPOLIS TOWER 10 METROPOLIS DRIVE HUNGHOM KOWLOON HONG KO...

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