Assistance
Products may not be returned without prior authorization.
Products shipped to Campbell Scientific require a Returned Materials Authorization (RMA) or
Repair Reference number and must be clean and uncontaminated by harmful substances, such
as hazardous materials, chemicals, insects, and pests. Please complete the required forms prior to
shipping equipment.
Campbell Scientific regional offices handle repairs for customers within their territories. Please
see the back page for the Global Sales and Support Network or visit
to determine which Campbell Scientific office serves your
country.
To obtain a Returned Materials Authorization or Repair Reference number, contact your
CAMPBELL SCIENTIFIC regional office. Please write the issued number clearly on the outside of
the shipping container and ship as directed.
For all returns, the customer must provide a “Statement of Product Cleanliness and
Decontamination” or “Declaration of Hazardous Material and Decontamination” form and
comply with the requirements specified in it. The form is available from your CAMPBELL
SCIENTIFIC regional office. Campbell Scientific is unable to process any returns until we receive
this statement. If the statement is not received within three days of product receipt or is
incomplete, the product will be returned to the customer at the customer’s expense. Campbell
Scientific reserves the right to refuse service on products that were exposed to contaminants that
may cause health or safety concerns for our employees.
