MC14-2.4A
Page 18 of 20
8. Returns and Damaged Products
If you wish to return or fix a damaged product first look at the terms on our website
www.cambrionix.com/terms-conditions
Before a product is returned please contact support using the methods detailed in the "Help
and Support" section.
8.1. What do I do if my order arrives and something the
product is faulty or is physically damaged?
l
If you have received your order in a damaged box and/or the product has physical
damage please contact Cambrionix Customer Support. Please provide photos of the
damaged box and/or product when contacting Customer support.
l
If an item in your order does not have physical damage but is not functioning properly or
will not power on, please contact Customer Support and provide as much information as
possible and including any steps followed to troubleshoot internally.
l
Please include photos of the damaged box and/or product when contacting Customer
Support.
Note: If you have received your order in a damaged box and the damage was indicated to the
courier please provide us with a copy of the delivery note detailing this.
8.2. What happens after I have requested a Return?
l
If you have not purchased the Product(s) direct from Cambrionix please contact the
vendor the item was originally purchased from for their returns process.
l
Once you have notified Cambrionix of your return, Cambrionix will arrange for collection
of the Product(s) or provide instructions and details for you to return the Product direct.
l
When returning your Product(s) please only send back the items that were advised
through the support process.
l
Return your Product(s) in original packaging where you can. Where the original packaging
is not available then use suitable packing methods, which will ensure that the product
cannot be subject to impact damage. i.e. double walled cardboard box with 50mm of soft
material.
l
Product(s) not returned in their original condition may result in additional costs, please
refer to the warranty and terms section on our website.
