Cambium cnPilot Home R200, Руководство пользователя

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Chapter 5: Troubleshooting Guide cnMaestro On Boarding troubleshooting
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5-5
cnMaestro On Boarding troubleshooting
The On Boarding troubleshooting procedure is described below:
1 If during the Cambium ID on boarding if the device dashboard or home page shows the
cnMaestro Connection status as
Error Status Cause Resolution
Failed to
Resolve URL The cloud URL is not
being resolved by the
device.

Ensure that the cnMaestro cloud URL is
https://cloud.cambiumnetworks.com

If the URL is correct, check the DNS
settings and Internet connectivity.

If the internet connectivity and DNS
works fine then check the firewall
configuration for device IP Address and
the protocols http/https/SSL are allowed
as part of ACL
Invalid
Cambium
ID/Password Wrong configuration
of cambium ID or On
Boarding key 
Ensure that the correct credentials is
entered.
Invalid Cookie
or Cambium ID
not configured Device is unclaimed 
Claim the device either by serial number
or Cambium ID
Device Not
Claimed Device is not claimed  Claim the device either by serial number
or Cambium ID
Connecting Device is trying to
connect to the
cnMaestro server 
Device is connecting state
2 During the serial number on boarding following are the error messages:
Error Status Cause Resolution
Unknown
Device Device serial number
is not known to
cnMaestro server 
Send a mail to
solutions@cambiumnetworks.com for
the serial numbers to be added to the
server database
Invalid Serial
Number Device serial number
is less than 12
characters and given
for claiming 
Enter the correct serial number of the
device or try on boarding using
Cambium ID
Already
Managed by
this account Device is already
managed by the
current user account 
Do not try both the serial number and
cambium ID on boarding methods at the
same time.
Already
Managed by
other Account Device is already
claimed in another
user account 
Ensure that the entered serial number of
device belongs to current user account.