TOTAL LITE Revision 1
SERVICE MANUAL FOR INNOVATION
TOTAL LITE
Single-Cup Brewer
7
3
WARRANTY
Procedures and Conditions for Goods Returned
All warranty claims and products returns processed by our technical department is available Monday
through Friday from 8:30 to 16:30 eastern time or alternatively by email [email protected]
3.1
Warranty Policy
Cafection provides a warranty period as follow unless otherwise confirmed in writing:
·
All parts
in contact with water
(release valve, heating element, thermostat, sensor, valve water
inlet and tank fleet)
3 months after the invoice date.
·
All other parts of the coffee brewer:
12 months from the invoice date.
The warranty covers any malfunction due to manufacturing defects and does not cover defects
resulting from negligence, improper installation or misuse of the product or equipment failure due to
excessive mineral deposits or the quality of local water.
Any damage, alteration of serial #, date or
codes will void the warranty.
Obtaining a Return Merchandise Authorization number (RMA)
Before obtaining a return number, you should first contact our Technical Department to discuss the
disruption and confirm that the product should be returned for further testing.
You will need to provide the following information:
·
Company name and contact;
·
Invoice #, product #;
·
Quantity;
·
Serial #;
·
Detailed description of the problem.
Our Technical Department will then send you a return form with an RMA number and product (s)
authorized for return.
The return numbers are valid for
30 days after the date issued
. Any RMA number over 30 days must
be revalidated with our Technical Department.
3.2
Returning Products
After obtaining a RMA number, you must ship the product or products to the following address:
Cafection Enterprises Inc.
Attn: Service Department
2355 Dalton
Quebec (Quebec) G1P 3S3
Canada
W
arranty
