ENCORE VENTI Rev. 3 2021-10
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SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti
10 TROUBLESHOOTING
There are two (2) types of service messages: Warnings and Errors. Warnings will temporarily disable some
features, while errors put the coffee brewer out of order.
10.1 Warning Messages List
Printer Out of Paper
No coupons will be printed, but all drinks will still be dispensed. Place a new paper roll in the printer.
Printer Disconnected
No coupons will be printed, but all drinks will still be dispensed. Check printer communication and
printer power cables.
Filter Paper Roll Empty
The unit is out of filter paper. All coffee-based recipes will be temporarily disabled on the selection
screen. Only hot water and soluble drinks will be available. Install a new filter paper roll (see
section 4.12).
Advanced tech tip: the status of the filter paper sensor can be monitored using the
green LED DS14 on the main board of the machine (see section 3.6).
Rinse Required Soon
The number of drinks served has reached the "Rinse after(#drinks)" parameter set in Service mode
(see section 6.6.1). If the option "Lock recipes when rinse is due" is activated in the Settings sub
tab, coffee-based recipes will be temporarily disabled on the selection screen. The warning notice
will be displayed on the screen until a rinse cycle is performed on the machine (see section 7.1).
Press on the warning notice, then on the "Rinse Now" button to start the rinse cycle.
Waste Bin Full
The number of coffee drinks served has reached the "Max Waste Bin Capacity" parameter set
in Service mode (see section 6.6.1). All coffee-based recipes will be temporarly disabled and not
visible on the selection screen. Only hot water and drinks containing solubles will continue to be
dispensed. Empty the waste bin and reset its count (see section 6.2).
Bill Value Too High, Returning Bill
The bill inserted exceeds the maximum accepted value ($10). The bill will be returned to the customer.
Not Enough Coins, Returning Bill
The bill inserted exceeds the coin value available in the coin changer. The bill will be returned to the
customer.
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