ENCORE LITE Rev. 3 05/2018
7
www.cafection.com 800-561-6162
SERVICE & INSTALLATION MANUAL for Cafection's Encore Lite
2.2
Warranty Return Procedure
In order to always offer better, faster service, Cafection requests your cooperation for the return of
parts under warranty. Cafection thanks you in advance for taking the time to follow this procedure:
Contact the Customer Service department to obtain a Return Merchandise Authorization (RMA)
number.
Send a copy of the original invoice to Cafection by fax at 800-463-2739 or by email at
[email protected] for approval.
No parts must be destroyed before receiving a written confirmation from Cafection about credit or
exchange possibilities.
Keep a copy of the original invoice for your records. A copy of the original invoice
must be
included
with your parts return.
Cafection will not be held responsible for any loss or damage occurring during transport.
MAKE SURE THE MERCHANDISE IS WELL PACKED!
Please use original packaging.
Upon receipt, Cafection will check the merchandise and authorize the repair or replacement by
identical or equivalent parts, if warranty is applicable. Only warranted parts are authorized for
return.
Cafection suggests keeping replacement parts on hand.
The warranty covers regular shipping only. Overnight shipping charges will be applied to your order
when required. Orders must be received before noon (12:00 pm EST) to be shipped the same day*.
All returned parts showing no sign of malfunctioning will be subject to
administrative and test fees of $35, plus freight charges associated with the return.
A part returned in unacceptable condition will also be subject to this $35 fee and its
warranty may be refused.
*Some conditions may apply.
2.3
Shipping Liabilities
YOU ARE RESPONSIBLE, SHIPMENT MUST BE INSPECTED!
You can refuse delivery if a shipment is damaged. Do not sign the shipment without proper
inspection. Should you choose to accept the delivery, it is mandatory that you record any
significant information on the delivery slip. Remember that you take responsibility of the
merchandise once you have signed the delivery receipt.
You have 24 hours to report and file a claim for concealed damages to the transportation
company.
Failure to comply with this procedure could lead to a claim refusal by the carrier.
FOR MORE INFORMATION, PLEASE CALL CUSTOMER SERVICE AT 800-561-6162, ext. 310.
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