CS-2015-SOP
Pg. 3
Can’t operate cart or engage any of the functional modes
1.
Power off the CaddyTrek and the handset.
2.
Remove the battery from the handset and wait five to ten seconds.
3.
Reinsert the battery into the handset.
4.
Power on the CaddyTrek and then the handset.
a.
If your cart and handset do not sync automatically hold down the “Stop” button and press
the “Up” button multiple times until the handset beeps.
b.
Syncing is signified by two short beeps coming from the handset.
c.
Once the sync has been established, you are now able to operate the unit.
CaddyTrek loses connection and sometimes spins out
There are two main causes for this:
1.
Electronic Interference
a.
Move yourself and the CaddyTrek from the interference pocket using Remote Mode.
b.
Move 25-50 feet from the interference pocket and attempt to use Follow Mode again.
2.
Obstructions to Line of Sight
a.
When using Follow Mode make sure there is nothing between the front face of your
handset and the sensors on the unit.
Cart wobbles when moving
1.
Ensure caster joint is tightened correctly.
2.
Ensure no debris is hindering caster / joint.
3.
Ensure wheel is tight while allowing 5 full rotations with one spin.
Cart makes a clanking sound (similar to a loose joint)
1.
Ensure caster joint is tightened correctly.
Cart makes a squeaking noise
1.
Ensure no debris is hindering caster wheel / joint.
2.
Instruct on use of spray lubricant for caster wheel bearings.
3.
Use spray lubricant nozzle attachment to get as close as possible to the wheel bearing.
4.
Wipe away excess.
Caster wheel will not move
1.
Caster wheel bearing seized.
Cart makes a vibration noise
1.
Determine location of sound/noise.
2.
Ensure (Ebox) mounting clamps are secured (located on the bottom of the Ebox
3.
Ensure all movable parts are mounted securely.
4.
Inspect for damage to any moving parts (caster wheel assembly, motors, and joints).
