44
44
6.4
Troubleshooting
Error / error message
Possible cause
Elimination
Error message when loading
marking program
Connecting cable not properly
installed
Check cable connections and
connectors on proper installation
Control switched off
Switch on control
Software not properly installed
Reinstall software
Device can not be started
Connecting cable is not properly
installed
Check cable connections and
connectors on proper installation
Supply voltage is missing
Check supply voltage from the mains
No laser beam
Safety lock (Shutter) closed
Open, respectively release shutter
Check safety circuit.
Laser not in focal position
Check working distance
Wrong laser parameters
Check laser parameters in the program
on suitability
Insufficient laser power
Laser not in focal position
Check working distance
Wrong laser parameters
Check laser parameters in the program
on suitability
Missing characters
Dirty protective glass
Clean or replace protective glass
Status display
Laser Error lights up
Malfunction or overheating of the
device
Refer to cab customer service
No emission display after having
switched on laser source
System failure
Restart the device (reset)
Refer to cab customer service
No marking
Material not laser-markable
Use another kind of material
Table 20
Troubleshooting
6.5
Service
!
Attention!
Refer to Chapter Troubleshooting in the event of an interruption of operations.
In the event of not being able to eliminate the interruption of operations you are asked to refer to autho-
rized service staff.
i
Note!
All kind of repair and maintenance work shall solely be carried out by cab Produkttechnik GmbH & Co. KG
or authorized staff.
i
Note!
Tampering or modifications of any kind to the device by a third party will render all warranty claims.
6.6
Customer Service
For more information or for eliminating an interruption of operations the cab customer service is available. For
addresses and local partners
refer to page 2.
i
Note!
To give quick and expert support you are asked to keep ready type and serial number stated on the type
plate of the control and scan head.