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21

Fault Correction

7.3 

Problem Solution

Problem

Cause

Remedy

Transfer ribbon creases

Transfer ribbon deflection not adjusted

Adjust the transfer ribbon deflection.

 

 4.4 on page 15

Transfer ribbon too wide

Use a transfer ribbon slightly wider than 
the width of label.

Print image has smears or 
voids

Printhead is dirty

Clean the printhead. 

 6.3 on page 18

Temperature too high

Decrease temperature via software.

Unsuitable combination of labels and 
transfer ribbon

Use different type of ribbon.

Printer does not stop after 
transfer ribbon runs out

Thermal printing is chosen in the software

Change to thermal transfer printing.

Printer prints a sequence 
of characters instead of the 
label format

Printer is in 

ASCII dump mode

Cancel the 

ASCII dump mode

.

Printer transports label 
media, but transfer ribbon 
does not move

Transfer ribbon incorrectly inserted.

Check and, if necessary, correct the 
transfer ribbon web and the orientation 
of the label side.

Unsuitable combination of labels and 
transfer ribbon

Use different type of ribbon.

Printer only prints each 
second label

Setting of the size in the software is too 
large.

Change the size in the software.

Vertical white lines in the 
print image

Printhead is dirty

Clean the printhead. 

 6.3 on page 18

Printhead is defective (failure of heat 
elements)

Change the printhead. 

 Service Manual. 

Horizontal white lines in the 
print image 

Printer is used with the 

backfeed > smart

 in 

the cut or peel-off mode  

Set the 

backfeed > always

 in the setup.  

 Configuration Manual. 

Print image is irregular, one 
side is lighter

Printhead is dirty

Clean the printhead. 

 6.3 on page 18

Table 7 

Problem solution

Содержание EOS2

Страница 1: ...Made in Germany Operator s Manual EOS2 EOS5 Label Printer...

Страница 2: ...velopment of our products discrepancies between documentation and product can occur Please check www cab de for the latest update Terms and conditions Deliveries and performances are effected under th...

Страница 3: ...l 12 4 2 Adjusting the Label Sensor 13 4 3 Loading Transfer Ribbon 14 4 4 Setting the Feed Path of the Transfer Ribbon 15 5 Printing Operation 16 5 1 Printing in Tear off Mode 16 5 2 Printing in Cutti...

Страница 4: ...quipment special fittings Time Information in the display 1 2 Intended Use The device is manufactured in accordance with the current technological status and the recognized safety rules However danger...

Страница 5: ...by trained personnel or service technicians Unauthorized interference with electronic modules or their software can cause malfunctions Other unauthorized work on or modifications to the device can al...

Страница 6: ...llation 2 1 Device Overview 1 2 3 4 5 6 7 8 EOS2 1 2 3 4 5 6 7 8 EOS5 1 Cover 2 Margin stop 3 Roll retainer 4 Ribbon supply hub 5 Ribbon take up hub 6 Roller 7 Print unit 8 Touchscreen Display Figure...

Страница 7: ...ller Figure 2 Print unit 17 18 21 19 20 23 22 24 17 Power switch 18 Power connection jack 19 Slot for SD card 20 2 USB master ports for keyboard scanner USB memory stick Bluetooth adapter service key...

Страница 8: ...nnectors are shown in Figure 3 2 3 1 Connecting to the Power Supply The printer is equipped with a wide area power unit The device can be operated with a supply voltage of 230 V 50 Hz or 115 V 60 Hz w...

Страница 9: ...the printer s own commands Programming Manual for details Settings made on the touchscreen display make the basic settings of the label printer i Note It is advantageous whenever possible to make ada...

Страница 10: ...s depending on the configuration Figure 6 Widgets in the start screen Displays the current data transfer in the form of a falling drop The Save data stream function is active Configuration manual All...

Страница 11: ...art a function The will carry out the function possibly after a preparing dialogue or Select a parameter to set The setup possibilities are depending from the parameter type Logical parameters Selecti...

Страница 12: ...argin stop 1 to the roll 3 until the roll touches both margin stops and a clear resistance is encountered 5 Turn ring 2 clockwise so that the arrow 10 points to the symbol and thus fix the margin stop...

Страница 13: ...with an even number of strips Material with irregularly shaped labels 1 2 3a 3b Figure 10 Adjusting the label sensor The sensor position 3 is marked with a yellow LED in the sensor retainer 1 Open th...

Страница 14: ...so that the color coating of the ribbon faces downward when being unwound i Note To rewind the ribbon a ribbon core 4 is needed that must be at least equal in width to the supply ribbon X X When chan...

Страница 15: ...inkles 1 2 Figure 14 Setting the feed path of the transfer ribbon i Note The adjustment is best carried out during printing X X Turn screw 1 with torx wrench TX10 and observe the behavior of the ribbo...

Страница 16: ...printhead X X Print with the lowest possible printhead temperature The printer is ready for operation when all connections have been made and labels and if applicable the transfer ribbon have been lo...

Страница 17: ...modules X X Remove dust and paper fluff from the print area with a soft brush or vacuum cleaner X X The cover of the printer can be cleaned with a standard cleanser 6 2 Cleaning the Print Roller Accu...

Страница 18: ...Do not use sharp or hard objects to clean the printhead Do not touch protective glass layer of the printhead Caution Risk of injury from the hot printhead X X Ensure that the printhead has cooled dow...

Страница 19: ...or the allocated area of the label Reduce the size of the barcode or move it Buffer overflow The input buffer memory is full and the computer is still transmitting data Use data transmission via proto...

Страница 20: ...open Printhead not locked Lock printhead Printhead too hot Printhead is overheated After pausing the print job will be continued automatically If the fault recurs repeatedly reduce the heat level or...

Страница 21: ...CII dump mode Cancel the ASCII dump mode Printer transports label media but transfer ribbon does not move Transfer ribbon incorrectly inserted Check and if necessary correct the transfer ribbon web an...

Страница 22: ...Width of endless material 9 120 GS Width of shrink tubes 5 85 DL Left margin 0 DR Right margin 0 E Label thickness 0 03 0 60 F Liner thickness 0 03 0 16 QE Thickness of endless material 0 05 0 50 QS...

Страница 23: ...n mm IT Distance printhead tear off edge 13 7 IC Distance printhead cut edge 20 3 K Print width 203 dpi 300 dpi 108 0 105 7 SX Distance gap reflective sensor middle of paper track i e permissible dist...

Страница 24: ...of paper track 58 0 Z Distance virtual label front edge actual label front edge X X Adjust software settings 0 up to A recommended 0 Reflex marks must be on the back side of the material liner Label...

Страница 25: ...ark for marginal cut out 5 8 P Height of cut out mark 2 10 XM Distance mark middle of paper track 58 0 Y Sensor recognized virtual label front edge with gap sensor recognition Rear edge cut out Z Dist...

Страница 26: ...ps www cab de media pushfile cfm file 3309 9 2 FCC NOTE This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limit...

Страница 27: ...Important information 4 Intended use 4 L Lithium battery 5 Loading labels 12 Loading labels from roll 12 Loading transfer ribbon 14 M Margin stop 6 Media dimensions 22 P Power supply 5 Printhead clean...

Страница 28: ...28 28 This page was left blank intentionally...

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