16
After-sale service
Products are warranted for one full year.
•
Within 7 days from the date of purchase, the consumer may choose to return, replace or repair the
goods in case of any of the faults listed in the Performance Failure Table for Commodity of
Microcomputers.
•
Within 15 days from the date of purchase, the consumer may choose to replace or repair the
goods in case of any failure listed in the Performance Failure Table for Commodity of
Microcomputers
•
Within one year from the date of purchase, the consumer can choose to repair the goods in case of
any faults listed in the Performance Failure Table for Commodity of Microcomputers
The following circumstances are not covered by “Three Guarantees” (for repair, replacement
or compensation of faulty products):
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The valid period of “Three Guarantees” is exceeded.
•
Failed to provide valid voucher and invoice of “Three Guarantees”.
•
The contents of the invoice are altered or inconsistent with the actual identification of the product.
•
There are 3 or less bad spots, 3 or less bright spots, and the total number of 5 or less bad and light
spots on the screen.
• There is damage caused by failure to use, maintain and repair the product in accordance with the
requirements of the product instruction manual (man-made damage)) or damage caused by removal
by non-professional repairman (unauthorized removal and repair).
• Goods that are sold outside of mainland China (excluding Hong Kong, Macao and Taiwan)
*
In order to protect your legitimate rights and interests and avoid unnecessary losses, please
select the paid services to remedy the failure or damage of the display caused by the following
reasons, but not covered under the warranty.
• The warranty period is exceeded.
• There are scratches, bumps, deformations, sags on the liquid crystal panel.
•
The product has been removed or repaired by any unauthorized service center or personnel.
• Damage caused by accidental or human factors and external forces (including
misoperation, handling, collision, input of inappropriate voltage, etc)
•
Damage caused by use of non-standard or unpublished software or non-standard related
computer components (e.g. Graphics card).