Engl
ish
36
6 Trouble shooting
Error
Cause
Action
Page
Water still
remains hard
Is there a minimum of 150 mm of salt
in the brine cabinet?
Fill the brine cabinet with salt.
Is the power on?
Switch the power on and check con-
nections.
Is the softener online?
Close the by-pass valve and open
the inlet and outlet valves.
Hydraulic problem during regenerati-
on
(e.g. pressure drop of water)
.
Please restart the regeneration
manually.
Is the hardness setting correct?
Reset the hardness if required.
Water level in
brine cabinet
reaches overflow
Is the line pressure within the specifica-
tion of the water softener?
Connect a pressure gauge to a water
outlet and check the pressure is
between: 1.7 - 5.0 bar for the UK /
1.0 - 8.0 bar for EU.
Pressure falls outside of the water
softener specification.
Fit a pressure reducing valve or
booster pump as required.
Is there flow through the drain line?
Check the drain line is not kinked,
blocked or frozen.
Has there been a power interruption?
Check that the power is on and the
connections are secure.
No water
Is the mains stop valve open?
Open the mains stop valve.
Are the inlet and outlet valves of the
water softener open?
Open the inlet and outlet valves to
the water softener.
Water runs
from the drain
constantly
Is the unit in recharge mode?
If yes, this is normal, wait until the
recharge is complete.
Excessive salt
usage
Check the hardness setting.
Reduce the hardness if incorrect.
Electronic Display
The display shows error code: “Err 1“,
audible alarm sounds.
Check all the connections are secure.
Turn the power off for 10 seconds
then turn back on, allow the system
to reset.
OPTIONAL: The display shows error
code: “SALt“, audible alarm sounds.
The low salt alarm is active. Fill the
brine cabinet with salt. Pressing the
[SET]
key will reset the salt alarm to
full capacity of salt.
Is the digital display blank?
Check the power is turned on and all
the connections are secure.
Unit regenerates
at the wrong time.
Is the present time correct?
Reset the present time.
