Item # GEN4000TRI 4000 Surge Watt / 3500 Running Watt Portable Tri Fuel LP Liquid Propane, Gasoline, Natural Gas Generator Manual
23
TROUBLESHOOTING
IMPORTANT:
If trouble persists,
call our customer help line at 1-866-460-9436, Monday - Friday, 8 AM - 4 PM Central Time.
Symptom
Cause
Solution
Engine will not start.
Fuel valve is turned to "closed."
Turn fuel valve to "open."
Choke is open.
Close the choke.
Propane Tank is out of fuel.
Replace propane fuel tank.
NG valve is not open
Turn on the NG valve
NG specifications are not correct
Consult your local natural gas technician
Spark plug is dirty.
Clean spark plug.
Generator is not on level surface.
Move generator to a level surface to prevent
triggering the low oil shutdown.
Oil is low.
Add or replace oil.
Generator runs but does not support all
connected electrical devices.
Generator is overloaded.
Reduce draw on generator to within this
generator's rated wattage by reducing number
of connected electrical devices.
Short in one of the connected devices.
Disconnect any faulty or short-circuited
electrical loads.
Air filter is dirty.
Clean or replace air filter.
Loose wiring harness connection
Turn off generator, then check wiring behind
control panel and at the end of generator for
loose connection. If wires are loose, tighten the
screws and/or nuts. Be certain the plug in
connectors are pushed together all the way.
Engine runs but there is no electrical output.
Reset button(s) is (are) "off."
Push reset button(s) to "on."
Loose wiring harness connection
Turn off generator, then check wiring behind
control panel and at the end of generator for
loose connection. If wires are loose, tighten the
screws and/or nuts. Be certain the plug in
connectors are pushed together all the way.
Bad connecting wires/cables.
Try a different extension cord.
Bad electrical device connected to generator.
Disconnect device, try connecting another
device.
Carbon Brushes are worn down
Turn off generator, then look at the brush
holder at the end of the generator to determine
if the brushers are still against the copper
bands on the end of the rotor. If they are worn
down, replace the 2 wires the same way they
came off.
AVR shorted out or burned out
Turn off the generator, then remove the 2
screws at the end of the generator. Look for the
burn spots on the back side of the AVR. If there
is burn spots, replace the AVR.
