Combo 5216UI, USB 2.0 External Drive
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TROUBLESHOOTING
To help you get more familiar with this USB 2.0 external drive, Combo 5216UI,
the following FAQ lists some common problems you might encounter. Please
read it for reference before you request RMA support from your dealer.
Q1. The drive cannot be recognized.
(1) It’s possible the drive hasn’t been connected properly. Please check
whether the USB cable and power connector are tightly connected. If yes,
do the hot-plugging again.
(2) Check if the driver of PCI host card connected in the pc has been installed.
(3) If your pc has a built-in USB 2.0 port, install the driver, check the BIOS
setting or consult the motherboard manufacturer.
Q2. The drive can read data and audio discs, but it can’t read DVD discs.
Why?
Because Windows Operating System doesn’t support the playback of DVD
discs and you have to install another software to play DVD discs. (e.g.: Power
DVD or Win DVD)
Q3. My external speaker doesn’t have sound when playing music CD.
(1) Please check if the audio cable is connected to the audio connector
properly.
(2) Check both rear side of the drive and sound card on M/B (If Audio chipset
is on board). If they are well connected, check if the sound card is
working.
Q4. The drive can’t read former session(s) of the CD-R disc which has
been written twice or more times.
Before
writing CD-R discs with data copy, remember to choose “Import
session” so as to read the former sessions.
