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BT Versatility
Owner's Manual

65

Using voicemail and other voice services

A Courtesy Service greeting is available as standard on your BT Versatility.

If your system is equipped with a Voice Module, a number of other voice services are available.
These services are: Voice Mailboxes, (System voicemail box), Information Only Voice boxes, Auto-

attendant and customisation of the Courtesy Service greeting.

Courtesy Service

This service is available, with a standard greeting, on all systems. If the system is equipped with a

Voice Module, you can customise the greeting.

When the Courtesy Service feature is activated on an exchange Line, callers to the system are

answered automatically with a greeting after a programmable period.

If a call rings in during ‘Day Service’ and is not answered manually within the programmed time

(30 second default) the call is automatically answered with the following message: ‘

Thank you for

calling your call will be answered shortly Please hold.

’

If a call rings in during ‘Night Service’ and is not answered manually within the programmed time
(30 second default) the call is automatically answered with the following message: ‘

There is no

one available to take your call at the moment.

Please call back again during office hours.

’

While the message is being returned the call continues to ring as an incoming call until an

extension answers it. If the call is not answered within three minutes it is either automatically
disconnected or answered by the System Voice Mail Box when fitted.

This service can be used where there can be delays in answering calls and you want to ensure that
callers do not hang up before someone answers their call.

To have callers automatically receive a Courtesy greeting

•

From the Programming Extension, press the PROGRAMME Key

•

Press the Scroll Down Key (

Ô

) until ‘System programming’ is displayed.

•

Select ‘System programming’.

•

Enter the System Programming Password and select ‘lines’.

•

Press the Scroll Down Key (

Ô

) until ‘Incoming ringing is displayed.

•

Select the Line or Access that is to be programmed.

•

Select Day, Night, or Day and Night

•

Select Courtesy service

Press the Hands-free Key to finish programming.

The courtesy message can be provided from the Internal source, available on all systems, or the

voice Module source. If no voice module is fitted the Courtesy service, if enabled, is supplied from
the Internal source. If a voice module is fitted then the Courtesy service, if enabled, is supplied

from the Voice module source. If the Voice Module source is enabled you can enter your own
personalised message.

Note: The ‘Voice module source’ is only available when a Voice Module is installed. (See page
66).

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Содержание Versatility

Страница 1: ...ing 20 Reseize 20 Holding and transferring calls 20 To place an external call on hold 20 To transfer a call to another Extension 21 To transfer a call to an external number 21 To make an external consultation call 21 Deflecting calls 21 To deflect a call ringing at your Extension 21 To Forward a call ringing at your Extension to Voicemail 21 Diverting calls 22 To divert all calls from your Extensi...

Страница 2: ...er dialled 30 Saved Number Redial 30 Call Pick up 30 To pick up a call ringing at another Extension in your Group 30 External call pick up 30 To pick up an external incoming call 30 Ring Back 31 To have a busy Extension call you back when it becomes free 31 To receive an exchange Line as soon as one is available 31 Camp on Busy 31 Call Waiting from another Extension 31 To present a busy Extension ...

Страница 3: ... Line to a Manager s Extension 41 To programme a key to page the Secretary s Extension directly 41 To programme a key to call the Secretary s Extension directly 41 To divert calls to a Secretary 41 Least Cost Routing 42 To set up codes to allow calls to be routed on specific Lines or networks 42 Least cost Routing activated automatically at set times 42 To route a call using the Least Cost Routing...

Страница 4: ...extension from accessing a particular exchange Line 56 To programme exchange lines to be used for incoming calls only 56 Outgoing Groups 56 To programme Lines into groups for access using the codes 9 760 769 56 Outgoing Line Priority 57 To set an Outgoing Line Priority 57 Day Service Night Service 58 To set the automatic start and end times for Night Service 58 To manually turn on Night Service 58...

Страница 5: ...ning to a Message Only Voice Mailbox 70 To monitor pick up callers as they speak to your Voice Mailbox 72 To change your Voicemail Password 72 To Record a Call 8 Port Voicemail Module only 72 Group mail boxes 73 To check all Voicemail Passwords 73 To operate voicemail from a standard telephone 73 System voicemail box 74 To turn the System voicemail box on and off 74 To programme Lines to be answer...

Страница 6: ...ine system passwords 89 To configure Line Key Lights 89 Press the Hands free Key to finish programming 89 Port Swapping 89 To Change ringing from Auto Detect to 25Hz or 50 Hz 90 Inverting ringing cadences 90 Keypad Feedback 90 Send Specific MSN DDI 90 Enabling Specific MSN DDI 91 Flexible numbering 92 To configure Analogue Lines 94 To programme Loop Calling on Analogue system Lines 94 Programming ...

Страница 7: ...g Changes when a PRI module is equipped 107 Equipped Lines 107 Equipped Lines programming when PRI is enabled 107 Incoming Ringing Auto Attendant Courtesy Service 107 Outgoing Restriction 108 Switch equipped with a PRI Access 108 Incoming calls only when PRI is programmed 108 Outgoing Groups 109 Outgoing Groups when PRI is programmed 109 LCR Codes 109 Selecting lines when PRI is programmed 109 Sys...

Страница 8: ...t Courtesy Service 113 ANALOGUE BASIC RATE LINE BACKUP 113 PRESENTATION OF LINES ON THE FEATUREPHONES 113 Programmed Featurephone keys in Key system mode 113 Line presentation in the Featurephone display 113 PROGRAMMING REFERENCE 114 Individual Extension programming options 114 Accessing system programming options 116 System settings options 117 Extensions settings options 120 Lines settings optio...

Страница 9: ...eaturephone providing an additional 32 keys The BT Versatility has remote access and maintenance capability The BT Versatility s modular design allows it to grow as you grow No matter what size system you start with you can expand up to the maximum capacity The base system includes either two or four lines and allows up to eight extensions to be connected The lines can be either Analogue ISDN Basi...

Страница 10: ... Module or any extension Outgoing Line Groups 11 Extension Groups Hunt Groups Incoming Ringing Groups 20 A total of 20 extension groups is available Courtesy Service Yes Extension Voice Mailboxes Phantom Voice Boxes Group Voice Boxes Customised Courtesy Service System voicemail box Service Auto attendant Service 32 10 20 Yes Yes Yes Optional Voice Module must be equipped Speed Dial System Speed Di...

Страница 11: ...h a standard telephone to activate the features If you wish you can also use these codes from a Featurephone Read the section Introducing the Featurephones on page 13 to understand how to operate the menus and use the other features of your system Featurephone To get up and running read the section Getting started basic call features on page 19 If you are using a standard telephone read the sectio...

Страница 12: ...atility may be equipped with a Voice Module in which case a number of powerful Voice Services are available These services include Courtesy Service Voice Mailboxes System voicemail box and an Auto attendant Service Details are given in Using voicemail and other voice services on page 65 Note Use of the standard Courtesy Service greeting does not require a Voice Module to be fitted Programming addi...

Страница 13: ...u driven interface without the need for special codes The V8 Featurephone has eight Programmable Keys which are pre programmed to access Exchange Lines and four Function Keys that group frequently used features The V16 Featurephone has sixteen Programmable Keys which are pre programmed to access Exchange Lines and four Function Keys which group frequently used features The V16 can also be equipped...

Страница 14: ...he Featurephone may also be wall mounted When wall mounted the handset retaining hook must be reversed to ensure the handset can be properly retained 32 Programmable keys 8 Programmable keys 6 Display Keys Volume Keys Message waiting Ringing indicator Clear Key Scroll Edit keys Numeric Keypad Handset Secrecy Key 4 Function Keys Programming Messages Directories ISDN Hands free and light ...

Страница 15: ...n your Featurephone display See page 34 The duration of external calls is displayed on the top line of the Display Menus When the Featurephone is idle the Idle Menu is presented containing a large number of options displayed in groups of three This menu showing the first three options is shown below Use Scroll Keys below Display to scroll up and down HH MM DD MM YR Internal call Redial Last number...

Страница 16: ...When you are scrolling through menus pressing the C key steps back to the previous level menu If you are entering digits before lifting the handset or entering text pressing the C key deletes the last digit on the display Using the Keypad The Keypad can be used to enter digits when dialling or text when programming names or messages How to enter text when programming names or messages Press 2 once...

Страница 17: ...ker and microphone replacing the handset Pressing the key again goes back on hook as if the handset were replaced You may also use the Featurephone with a headset See Using your Featurephone with a headset on Page 26 The Hands free key has a red light which is lit whenever the Hands free Key has been pressed to go off hook or to turn on the speaker Note Pressing the Hands free Key at any time duri...

Страница 18: ...ient dialling of the BT Service Sales and Help Desk telephone numbers See page 29 for Speed Dial lists ISDN This key accesses ISDN services Expansion Console Extensions Up to 8 of the V16 Featurephone Extensions can be equipped with Expansion Consoles From the Programming Extension press the PROGRAMME Key Press the Scroll Down Key Ô until System programming is displayed Select System programming E...

Страница 19: ...rior to sending to the line by using the left hand Keypad Edit Key located below the keypad Note If you are entering an external number in Pre dial mode enter 9 760 769 to have a line selected when you send the digits for processing To make an internal call You can place an internal call in one of the following ways Select the Internal Call option on the Display and select the desired Extension fr...

Страница 20: ...Press the Hands free Key From a standard telephone lift the handset Making a call when your phone is ringing You can make an internal or external call when your phone is ringing You can do one of the following Select a free line key to make an outgoing call Select a line key with a call on system hold to return to the call on hold Answer a different call by pressing the line key of the second ring...

Страница 21: ...ternal number to make an enquiry as follows Press the Scroll Down Key Ô until External Consultation is displayed Select the External Consultation option on the Display Select a Free Line and dial the number When the call is answered you can go back and forth between both calls Select the Return and hold option on the Display each time you want to swap to the other call Deflecting calls This allows...

Страница 22: ...tone will be heard at your Extension until all call diversion is cancelled Note You cannot divert to an extension that has the Do Not Disturb feature set Note Diverting an external call to an external number ties up two exchange lines Such calls are called trunk to trunk calls If you have ISDN lines on the switch and subscribe to the Network service Call Deflection the divert will take effect on t...

Страница 23: ... is allowed to set the facility Note When Divert On Busy is enabled on an extension to divert to an external number external incoming calls will divert but internal calls will not Note Diverting an external call to an external number ties up two exchange lines Such calls are called trunk to trunk calls Note If you have ISDN lines on the switch and subscribe to Call Deflection a Network Service the...

Страница 24: ...lowed to set the facility Note If Divert On No Answer is enabled on an extension to divert to an external number external incoming calls will divert but internal calls will not Note Diverting an external call to an external number ties up two exchange lines Such calls are called trunk to trunk calls Note If you have ISDN lines on the switch and subscribe to Call Deflection a Network Service the di...

Страница 25: ...an extension may misuse the External Divert facility Cancel group divert from featurephone If Divert All Calls is set for a Group all the Featurephones in the group have the prompt Cancel Group Divert on their displays Press the Cancel Group Divert option The display will show the groups associated with the extension a solid diamond indicates a Divert is set for that group Select the required Grou...

Страница 26: ...dard telephone press R when on a call place the second call and when it is answered dial R3 Using your Featurephone with a headset Your Featurephone is equipped with a socket for a Headset When you plug the headset into the socket a prompt Headset On is presented on the display Select Headset On The phone is now programmed to operate with a headset Headset Off is now displayed to allow you to reve...

Страница 27: ... 1 Line Access Groups 2 11 728 9 760 769 Note To activate a Voice Mailbox you invoke a divert facility to Extension 710 Making and answering calls To make an external call Lift the handset or use a Hands free Key if available on your telephone Obtain a free Line in one of the following ways Dial 9 to select a Line from Outgoing Group 1 Dial 760 769 to select a Line from Outgoing Groups 2 11 respec...

Страница 28: ... are busy on the telephone after the ninety seconds the call will ring when the handset is replaced To transfer a call Press the Recall Key R on your telephone Dial the Extension number and replace the handset To make an external consultation call While on an external call you can contact another Extension to make an enquiry as follows While on an external call press the Recall Key R on your telep...

Страница 29: ...r the location 01 30 where you want to store the number Dial the number you want to store Go on hook Note The line access codes e g 9 is not required To dial a Personal Speed Dial number Lift the handset or press the Hands free Key if available Dial the code 74 Dial the location 01 30 of the number you wish to access The number is automatically dialled To dial a System Speed Dial number Dial the l...

Страница 30: ...ial code 77 Call Pick up This feature allows the user to pick up any call ringing at another extension provided both Extensions are programmed in the same Group See Group Programming on Page 54 These calls include Internal calls External calls DDI calls CLI Routed calls Incoming ringing calls routed to a single extension Auto Attendant calls directed to a single extension To pick up a call ringing...

Страница 31: ...free When you call an extension and get a busy engaged tone stay off hook and when the called Extension becomes free it will start ringing Call Waiting from another Extension If you get a busy tone when you call an extension you can alert the busy Extension that you wish to contact provided the Extension is not protected against receiving Call Waiting tones See page 51 An audible tone will sound o...

Страница 32: ... calls may be parked in the system A parked call will recall after three minutes On a standard telephone the code is R712 followed by the position 1 5 to park a call and 712 followed by the position 1 5 to retrieve it Operator Services You can choose to use an operator with the BT Versatility hybrid system For example the operator can transfer internal and external callers to internal Extensions T...

Страница 33: ...Confirm You are then prompted to enter a name Do one of the following Press Cancel if you do not wish to enter a name Enter a name as described on page 16 You are then prompted to select a line group In default all numbers are dialled over Group 1 which is accessed by dialling 9 Note Up to twenty four digits may be stored in any location A name of up to ten characters including spaces can be used ...

Страница 34: ... a Featurephone select Cancel the Message From a standard telephone dial 729 and hang up Displaying caller numbers and routing calls The Caller Display Service CDS service is available on Analogue lines If you subscribe to this service your network sends the telephone number of callers to the BT Versatility provided the caller has not elected to restrict the network from presenting their number Th...

Страница 35: ...ging for the call you may examine the incoming call ID by selecting Examine I C Call The same information shown on the ringing Featurephones is then displayed To set up your system to display caller numbers received on Analogue lines CDS service If you subscribe to the Caller Number Display service from your Network Provider then you can program the system to display the callers number on Analogue...

Страница 36: ...s ringing the incoming groups This store alerts Extension 20 default by means of a display prompt that new calls have been stored You can also programme all 32 Extensions to store up to ten numbers each To examine and redial stored caller numbers Select Missed Calls Personal to examine the numbers in the personal store of your Featurephone Select Missed calls System to examine the system store Thi...

Страница 37: ... System Programming Password and select Extensions Press the Scroll Down Key Ô until Individual CLI Stores is displayed Select Individual CLI Stores Select the Extensions that you wish to have an individual CLI store The Extensions that will have a CLI Store will have a displayed beside them Press the Hands free Key to finish programming Paging You can connect a Public Address amplifier to any Ext...

Страница 38: ...ge From a standard telephone the code is 720 To respond to a page over the PA system If you have been paged over the PA the PA Answer feature puts you in direct contact with the paging Extension provided that the person who paged you has not replaced the handset When you are paged select Answer page on the nearest Featurephone and you will be connected to the paging Extension From a standard telep...

Страница 39: ...ay be paged You can page protect each Featurephone to prevent it from being paged from either Announcements or Voice Calls From the Programming Extension press the PROGRAMME Key Press the Scroll Down Key Ô until System programming is displayed Select System programming Enter the System Programming Password and select Extensions Select Page protection Select the Extensions you wish to protect A wil...

Страница 40: ... Select Manager secretary Select the Secretary Extension When selected the menu changes to allow you to select the Manager Extension s Select the Manager Extension s Manager Extensions will be indicated by a alongside If the Extension has been combined previously with a Secretary the existing Manager Extensions will be indicated with a Selecting an extension with a will remove that Extension as a ...

Страница 41: ...ammable Key you want to programme Press the Scroll Down Key Ô until Voice call is displayed Select the Voice call option Select Enter data and enter the Secretary s Extension number Select Confirm Press the Hands free Key to finish programming Note The Secretary Extension must be programmed to receive Call Waiting tones See page 51 To programme a key to call the Secretary s Extension directly With...

Страница 42: ...AMME Key Press the Scroll Down Key Ô until System programming is displayed Select System programming Enter the System Programming Password and select Lines Scroll Down and select LCR Codes Select LCR On to activate the facility Enter in a code index 01 50 Enter an input code Up to 5 digits Press Confirm This is the code dialled by the user Enter an Output Code Up to 9 digits This is the code that ...

Страница 43: ... Dial a valid input code When a Line is selected dial the telephone number you wish to reach Your call will then be connected with the output code being dialled before the telephone number Note Any Line Key or Line code 9 760 769 can be selected above However the system will select the line for the call based on the input code Sending a Forward Recall while on a call A Forward Recall signal may be...

Страница 44: ...hoice of entering the code or not Entering Account Codes Optional mode Entering the code prior to making a call When Account Codes is programmed the Featurephones idle menu has the Prompt Enter Account code displayed Select Enter account code Enter a four digit code A free line is presented and dial tone returned Dial the external number as normal For a standard phone the code is 791 followed by t...

Страница 45: ...followed by the four digit code Note If the user attempts to select a line or make an external call in any other way invalid tone is returned Note An extension in Forced mode cannot make a second call to set up an External Consultation Transfer or Conference If they wish to make a second call while on a call they must place the first call on System hold and then place the second call after they en...

Страница 46: ...tendant Courtesy Service or System voicemail box This programming is the same for both PABX and Key system Modes of Operation When a call is presented to a Featurephone the phone is called and the light on the first available Line Key on the Featurephone flashes at the Ringing Rate If the call is presented to an individual phone the key associated with the first available Line key on the phone fla...

Страница 47: ...Scroll Down Key Ô until Key Programming is displayed Select Key programming Press the Programmable Key to be programmed A list of options appear on the Display Select the required feature to be programmed onto the key Use the Scroll Down Key Ô to scroll down to view the list of available features For example to programme the key with a speed dial number select the Individual digits option Press th...

Страница 48: ...ns is displayed Select Contrast options Select Level 1 Level 2 Level 3 or Level 4 to set a contrast option The prompt Contrast set appears on the Display Press the Hands free Key to finish programming To enter system programming If your Extension is the Programming Extension you have access to the system programming options If you select this option you will be prompted to enter the System Program...

Страница 49: ...ote Do Not Disturb is unavailable on extension 20 the operator position To cancel Do Not Disturb on your Extension From the Idle Menu Select Cancel do not disturb This option is displayed only when the feature is set Note When Do Not Disturb is set you will hear a broken dial tone when you lift the handset From a standard telephone the code 736 is used to set and cancel this feature Extension Lock...

Страница 50: ...sion Lock Select Change the lock code Dial the existing 3 digit Lock Password The default password is 123 Dial your new 3 digit Lock Password The new Lock Password will not be displayed when entered Press the Hands free Key to finish programming From a standard telephone the code is 714 To examine Extension Lock Passwords From the Programming Extension press the PROGRAMME Key Press the Scroll Down...

Страница 51: ...protect an individual call from Call Waiting tones If your Extension can receive Call Waiting tones you may protect each call on an individual basis from interruption When you are on a call select Tone protect on the Display From a standard telephone the code is R725 Reminder Call This feature enables you to set your Extension to ring at a given time To set your Extension to give you a Reminder Ca...

Страница 52: ...Display Messaging Reminder Call To reset your Featurephone From the Idle Menu press the Scroll Down Key Ô to scroll downwards until Reset the telephone is displayed Select Reset the telephone The Display shows Extension reset momentarily before returning to the Idle Menu If you are using a standard telephone dial 739 and wait for the acknowledgement tone internal dial tone ...

Страница 53: ... the call is queued to the Extension and Call Waiting is activated Incoming Calls to a Ring Group When an Incoming call is presented to a Ring group all the free Extensions in the Group are called The call can then be forwarded to the Group Voice Box if one has been programmed for the Group All Diversions Internal or External programmed for the Group are acted on as follow If Do Not Disturb is act...

Страница 54: ...to all the Busy Extensions in the Group with Tone protection turned off If no extensions are logged in the call is presented to extension 20 If the group is busy a programmable option is provided so that the call can either be rejected or Call Waiting presented See the Accept on Busy Option in ISDN programming in the Line Programming section Note Linear Hunting is when calls are always presented t...

Страница 55: ... and Out of Hunt Groups When an extension is programmed as a member of a hunt group the option to log in or out is shown on the display of the phone When Log In Out is selected you are presented with a menu showing the groups that you are a member of Those with a solid diamond are the groups you are logged in to Select the extension you want to log in to or out of Note When an standard telephone h...

Страница 56: ...tgoing restriction is displayed Select Outgoing restriction Select the Line Select the Extensions to be prevented from accessing that line A is displayed alongside those extensions that are restricted from accessing the line and a is displayed alongside those extensions that have access to the line Press the Hands free Key to finish programming To programme exchange lines to be used for incoming c...

Страница 57: ...all other Groups Note To program Outgoing Groups when a PRI interface Access is installed see page 109 Outgoing Line Priority If the system has a mixture of ISDN and PSTN lines this feature allows the user to set the type of line an outgoing call will attempt to seize first i e if set to PSTN then outgoing calls will go out on a PSTN line if available if not available it will go out on an ISDN lin...

Страница 58: ...ime 1 to set the first time the Night Service turns on automatically Select On time 2 to set the second time the Night Service turns on automatically Select the Automatic Off times and set the two times that Night Service is to turn off To manually turn on Night Service The Manual Night Service feature enables you to turn Night Service on or off manually When you turn Night Service on the Night Se...

Страница 59: ...vailable Tone on hold Internal music on hold this is integrated into the system and cannot be changed External music on hold and Silence A solid diamond indicates which option is currently enabled The default setting is Internal music on hold An external music on hold source can be connected to the system either via a mini jack on the Options module or via a Music on Hold module MOH module connect...

Страница 60: ... the Scroll Down Key Ô until Hot line is displayed Select Hot line Select the Extension from the Extension Menu Enter the number to be dialled If you wish to dial an external number enter 9 or another Line access code before the external telephone number to select a Line Press the Hands free Key to finish programming Note When a Featurephone is programmed as a Hot Line only limited facilities can ...

Страница 61: ...Press the Scroll Down Key Ô until System programming is displayed Select System programming Enter the System Programming Password and select Extensions Select Name programming From the Extension Menu select the Extension you want to name and enter the name as described on page 16 Up to ten characters including spaces can be entered for each name When the name is entered select Confirm You will be ...

Страница 62: ... for the different Classes of Service available Type of restriction Table Class No restriction 1 Restrict codes in Table 2 Table 2 2 Restrict codes in Table 2 and 3 Table 3 3 Internal and emergency calls only 4 Allowed codes that can be combined with Class 2 or 3 Table 5 5 Restricted codes that can be combined Class 1 2 or 3 Table 6 6 Note The emergency codes are 999 and 112 They cannot be barred ...

Страница 63: ...Service Select the Class you want to assign to the Extensions Class 1 Class 6 Enter the Extensions to be entered in this Class Press the Hands free Key to finish programming To allow Extensions use System Speed Dials overriding call restrictions You may wish to allow extensions to dial numbers entered in the System Speed Dial list which they are restricted from dialling directly For example these ...

Страница 64: ...ephones in order for calls to be made Line 1 is switched to Extension 26 Line 2 is switched to Extension 27 Line 5 is switched to Extension 34 Line 6 is switched to Extension 35 Line 9 is switched to Extension 42 Line 10 is switched to Extension 43 Line 13 is switched to Extension 50 Line 14 is switched to Extension 51 Note ISDN lines are not switched A Battery Backup Unit must be provided if ISDN...

Страница 65: ...k again during office hours While the message is being returned the call continues to ring as an incoming call until an extension answers it If the call is not answered within three minutes it is either automatically disconnected or answered by the System Voice Mail Box when fitted This service can be used where there can be delays in answering calls and you want to ensure that callers do not hang...

Страница 66: ...g Extension press the PROGRAMME Key Press the Scroll Down Key Ô until System programming is displayed Select System programming Enter the System Programming Password and select System Press the Scroll Down Key Ô until Change greetings is displayed Select Change greetings Select Courtesy service day or Courtesy service night to record the Day Service and Night Service greetings respectively Select ...

Страница 67: ... System Press the Scroll Down Key Ô until VM Capacity is displayed Select VM capacity Enter the maximum number of messages to be stored per Mailbox Press the Hands free Key to finish programming Note The system voice mail box has a larger capacity than the extension voice box The system voice mail box has a fixed capacity of 200 messages Mail box full indication In the case where a particular mail...

Страница 68: ...u turn on your Voice Mailbox by diverting calls to the number 710 Select Divert on the idle menu and choose Divert all calls Select Divert to Voice Mail or enter 710 as the Extension Number If Divert on no answer is activated to 710 calls unanswered after four rings will be answered by the Voice Mailbox If Divert on busy is activated to 710 calls you cannot receive will be answered by the Voice Ma...

Страница 69: ...d to from the menu on the phone In the forwarding voice box the forwarded message is considered as a message that has been heard by the user To automatically call the sender of a message The Return call feature allows a user to initiate a call to the sender of a message in their voice box When you have listened to a message in the Voicemail select the Return Call option The system initiates a call...

Страница 70: ... key then 710 followed by the extension number and replace the handset To retrieve your Voice Mailbox messages remotely In order to access your Voice Mailbox remotely you must have your calls diverted to your Voice Mailbox and have either a Line programmed to ring directly at your extension or have a Line programmed with the Auto attendant service See page 76 You can also have your call transferre...

Страница 71: ...to access your messages While listening to the Greeting Dial 1 Playback commences at the first message Dial 91 Change the outgoing greeting Dial 92 Check the outgoing greeting Dial 93 Delete the outgoing greeting Dial 0 Change Voicemail Password When playback of messages has commenced Dial Playback is paused Dial 2 Save this message and move to the next message Dial 3 Erase this message and move t...

Страница 72: ...our Extension number when prompted Enter your Voicemail Password 1111 by default followed by Select Change password Enter your new Voicemail Password which can be up to eight digits long Press Confirm Press the Hands free Key to finish programming Note If you forget your Voicemail Password you can check all extension Voicemail Passwords from the Programming Extension To Record a Call 8 Port Voicem...

Страница 73: ...en a Voice box is allocated the Divert On No Answer is automatically set for the extension You can set Divert All Calls or Divert On Busy to the Mailbox as well by setting the Divert to 710 732 for Divert all calls 733 for Divert on busy 734 for Divert on no answer Your telephone will be rung if any messages have been left in your own Mailbox or your Group Mailbox If your extension is equipped wit...

Страница 74: ...imply want to record messages from callers If desired you can have this feature on permanently so that calls which are not answered for a programmable period are answered by the System voicemail box The greeting may ask callers to dial an extension number in which case the call will be transferred through to that extension Note If a call is received when the Voice Module storage is full it will no...

Страница 75: ...ystem programming is displayed Select System programming Enter the System Programming Password and select System Press the Scroll Down Key Ô until Timers is displayed Select Timers Select System VM Box Delay Enter the time The default is 010 seconds Press the Hands free Key to finish programming To retrieve messages left on the System voicemail box Messages stored on the System voicemail box can b...

Страница 76: ...ber required The caller s telephone must be in tone dialling mode The system will wait five seconds for the caller to dial the first digit if a second digit is to be dialled it must be dialled within 2 seconds default for the AA Dial Timer and a further four seconds for the third digit If digit 0 is dialled or the digits are not received within that time or an incorrect extension number is dialled...

Страница 77: ...on then the relevant directory message is played If a Directory service is not programmed the call is presented to the destination set in the Incoming Ringing programming for the line Dialling More than One Digit If a valid extension number is dialled and the extension is free the phone is rung If the extension is busy the call is camped on to the extension If a forward when busy is programmed it ...

Страница 78: ...ey Press the Scroll Down Key Ô until System programming is displayed Select System programming Enter the System Programming Password and select System Select Change greetings Select Auto attendant day or Auto attendant night to record the Day Service and Night Service greetings respectively Select Record greeting When prompted speak to record the new greeting Press the Hands free Key to finish pro...

Страница 79: ... Greetings is displayed Select Directory Message Select Record Greeting Record the message after the tone and then press Confirm Note This directory message applies to the Simple Directory Service only Dial by name Service 8 Port Voicemail Module only When the Dial by name service is programmed in the switch it is accessed by dialing when listening to the auto attendant greeting The Dial by name g...

Страница 80: ...wed by the message prompting the user to press if the name is correct The user can repeatedly press 1 to step back through a number of names If 2 is pressed the next name in the directory is played followed by the message prompting the user to press if the name is correct The user can repeatedly press 2 to step forward through a number of names If 3 is pressed the message Using the keys on your te...

Страница 81: ...is returned e g Extension two five Unified Messaging This provides email notification of voicemail When a voicemail is left in a user s voice box the user is sent an email with an attachment wav file of the voice message which can then be played by the user s PC Any voicebox on the system extension system phantom ring group can be programmed for UM All UM programming is done via the Wizard Click t...

Страница 82: ...Key Press the Scroll Down Key Ô until System programming is displayed Select System programming Enter the System Programming Password and select System Select Door Intercom Select Door Intercom equipped Press the Hands free Key to finish programming To set up which Extensions the Door Intercom will ring You can choose which Extensions will ring upon calling from the Door Intercom for either Day or...

Страница 83: ...ct Open the Door The Doorstrike relay will operate and the call to the Door Intercom will be disconnected From a standard telephone the code is R731 if you are on a call and 731 if you are not on a call To programme which Extensions can operate the Doorstrike From the Programming Extension press the PROGRAMME Key Press the Scroll Down Key Ô until System programming is displayed Select System progr...

Страница 84: ...ollowing format as they are completed 1 2 3 4 5 6 7 8 9 10 O G 1234 10 01 99 12 00 01 00 00 30 L01 S21 S21 000 00 1234567 O G 10 02 99 12 00 10 00 01 56 L02 S25 S25 000 00 567890 I C 5678 10 13 99 12 01 13 00 06 32 L03 S22 S24 000 00 The explanation of the data output is as follows Column Number Data Output Explanation 1 Incoming I C or Outgoing O G call 2 Account Codes 3 Date day month year 4 Sta...

Страница 85: ...e logged The selected Extensions will be indicated with a Press the Hands free Key to finish programming To set the call logging interface speed for connecting a Printer or PC From the Programming Extension press the PROGRAMME Key Press the Scroll Down Key Ô until System programming is displayed Select System programming Enter the System Programming Password and select System Press the Scroll Down...

Страница 86: ...change Line in the parent PABX You can have a maximum of three PABX access digits If you wish to make an external call via the parent PABX you must select a line connected to the PABX placing the access digit s before the external number you require If you wish to make a call to a parent PABX extension you must select a Line connected to the PABX and dial the extension number without any access di...

Страница 87: ...n the parent PABX and select Confirm Select Ext num Length Enter the number of digits in the Extension numbers on the parent PABX Press the Hands free Key to finish programming Miscellaneous system configuration options To change the Programming Extension System programming can only be carried out at one Featurephone that is the Featurephone connected to the Programming Extension By default Extens...

Страница 88: ...ct Lines Press the Scroll Down Key Ô until Equipped Lines is displayed Select Equipped lines Select the lines you wish to equip or unequip Equipped lines are denoted by a Unequipped lines are denoted by a Press the Hands free Key to finish programming To configure disconnected Extensions The system assumes that all available extension interfaces have devices connected to them If an extension inter...

Страница 89: ...ed on System Hold you can decide if the associated Line Key Light is to flash or remain steady on all other Featurephones The default setting is that the light flashes From the Programming Extension press the PROGRAMME Key Press the Scroll Down Key Ô until System programming is displayed Select System programming Enter the System Programming Password and select System Press the Scroll Down Key Ô u...

Страница 90: ...and Internal ringing cadences can be interchanged on an extension by extension basis From the Programming Extension press the PROGRAMME Key Select System programming Enter the System Programming Password and select Extensions Press the Scroll Down Key Ô until Reverse Cadence is displayed Select Reverse Cadence Select the extensions that require the cadences changed Keypad Feedback When off hook on...

Страница 91: ...quired to send specific MSN DDI numbers on outgoing calls Selected extensions will appear with solid diamonds These selected extensions will present their MSN DDI number if programmed on all outgoing calls on ISDN If no MSN DDI number is programmed for that extension then no number will be sent to the network on outgoing ISDN calls The network will supply the Base number for the access if no numbe...

Страница 92: ...ot have a conflict The option to manually adjust the numbering may then be selected the conflicting numbers reprogrammed and the range may then be reset to the required numbers Once the numbers have been automatically reallocated it is also possible to manually adjust the numbers for the following Extension numbers Misc extensions Line access Operator code Feature code Speed dial Once the above pr...

Страница 93: ...es numbering range to default and exits FN prog Input a valid first number of the new numbering range and select Confirm OK Manual adjustment Exit Exit FN prog Select option Extension numbers Other codes Exit Exit FN prog Select option Misc extensions Line access Operator code Featurecode Speed dial Exit X Confirm Change Exit Where X is the current code for the selected option Only available valid...

Страница 94: ...not set Loop calling set Guarded Clear Guarded clear is enabled Guarded Clear not enabled No Tk to Tk CDS Detection CDS not set CDS set Disable Dial tone detect Off On To programme Loop Calling on Analogue system Lines All Analogue lines are programmed by default to use standard Analogue signalling You can programme your Analogue lines to use Loop Calling if required The benefit of having lines pr...

Страница 95: ...sent from the network and display the number From the Programming Extension press the PROGRAMME Key Press the Scroll Down Key Ô until System programming is displayed Select System programming Enter the System Programming Password and select Lines Press the Scroll Down Key Ô until PSTN programming is displayed Select PSTN programming Press the Scroll Down Key Ô until CDS Detection is displayed Sele...

Страница 96: ...e PROGRAMME Key Press the Scroll Down Key Ô until System programming is displayed Select System programming Enter the System Programming Password and select System Press the Scroll Down Key Ô until Timers is displayed Select Timers Select the required timer to be changed and enter the duration See table below Confirm the new time Press the Hands free Key to finish programming ...

Страница 97: ...nsfer Divert on no answer This is the time that elapses before a call ringing at an extension with Divert On No Answer set is diverted Courtesy delay This is the time that elapses before an unanswered incoming call is presented the courtesy message Open the door This is the time that the Doorstrike relay will remain open following activation Door Intercom ring duration This is the time that extens...

Страница 98: ...There are two system reset options available a warm and a cold reset CAUTION These are complete system resets not individual extension resets From the Programming extension press the PROGRAMME Key Press the Scroll Down Key Ô until System programming is displayed Select System programming Enter the System Programming Password and select System Press the Scroll Down Key Ô until Reset options is disp...

Страница 99: ...ices such as Auto attendant System voicemail box and Courtesy Service MSN DDI numbers are also sent to the network as the Calling Line ID CLI for presentation to the called party You may associate names with your MSN DDI numbers and use the Tele secretary feature to have the name displayed for incoming calls You can programme your system to recognise up to one hundred MSN DDI numbers Each is given...

Страница 100: ...elect an Access Indices 01 10 are presented for Access 1 Indices 11 20 for Access 2 up to Indices 71 80 for Access 8 Either select an entry or dial the index Enter the MSN telephone number as supplied by your Network Provider A total of fifteen digits can be entered Select Confirm Enter a name as described on page 16 and press Confirm Select Day Mode night mode or both Select the Extension or Grou...

Страница 101: ...Calling Line Identification Restriction CLIR service allows you to restrict the network from presenting your number The Connected Line Identification Restriction COLR service prevents the transmission of your number to the caller when you answer a call Contact your Network provider for further information To prevent your number being sent on an individual call MSN DDI numbers are also sent to the ...

Страница 102: ...at are selected are indicated with a Press the Hands free Key to finish programming To programme Extensions to have a minimum 3 1kHz bandwidth This feature allows extensions to be programmed to have a minimum speech bandwidth of 3 1kHz This is used when a modem or fax machine is connected to an extension and the unit is equipped with ISDN lines From the Programming Extension press the PROGRAMME Ke...

Страница 103: ...different partners in a professional partnership and to programme the numbers to ring on a secretary s extension With the Tele secretary feature the secretary can see who the call is for and can answer the call with Hello XYZ s office If the call is transferred to XYZ XYZ will see the caller number or name if programmed ...

Страница 104: ...call diversions in the normal manner See section on Page 22 When an external call is received for the extension the switch sends a message to the Network to deflect the call The call is diverted by the Network to the number programmed by the extension Security Warning It is possible that an extension may misuse the Network Deflect facility Using ISDN to the desktop The BT Versatility can be equipp...

Страница 105: ...to be disconnected Note Your BT technician will ensure your ISDN Accesses are correctly configured as P P or P MP If the setting does not match the ISDN network setting you will be unable to receive and make calls To configure ISDN Accesses as T or S interfaces Select T or S interface The ISDN Access menu will be presented Accesses configured as a T interface are denoted by a Those configured as a...

Страница 106: ...ing call One number can be entered per ISDN access Select Directory MSNs Select the required Access Enter the required MSN Select Confirm Press the Hands free Key to finish programming To programme MSNs to ignore This option allows the switch to ignore calls to particular MSN numbers This is done for numbers that are to be answered by other devices operating on an S bus in parallel with the Versat...

Страница 107: ... module is equipped the following Line Programming options are modified Equipped Lines Equipped Lines programming when PRI is enabled Note When a system is equipped with a PRI module the PRI Access does not appear in the equipped lines menu however any additional PSTN or ISDN2 lines will appear here Their line numbers are 31 to 34 for PSTN lines and Access 1 to 2 for ISDN2 lines Incoming Ringing A...

Страница 108: ...mming is displayed Select System Programming Enter the System Programming Password and select Lines Press the Scroll Down key Ô until Outgoing Restriction is displayed Select Outgoing Restriction option The menu updates to show only the back up lines equipped Line 31 Line 34 or Access 1 2 Select the required line The extension menu is displayed Select the extensions to be restricted from selecting...

Страница 109: ...he Scroll Down key Ô until System Programming is displayed Select System Programming Enter the System Programming Password and select Lines Scroll Down and select LCR Codes Select LCR On to activate the feature Enter in a code index 01 50 Enter an input code Up to 5 digits Press Confirm This is the code dialed by the user Enter an output code Up to 9 digits This is the code that will be inserted b...

Страница 110: ...ox Select the lines to be answered by the System Voice mailbox The lines that will be answered are indicated by a Press the handsfree key to finish programming Note If PRI Access is selected all the available B channels are answered by the System Voice Mailbox Lines 31 34 or Access 1 2 are the back up Lines if equipped ...

Страница 111: ...utgoing group containing the IP trunks Setting up Least Cost Routing LCR Making a VoIP call by selecting an IP trunk When dialing from a V8 or V16 featurephone an IP trunk can be selected by programming one of the program keys as an IP trunk This is carried out as follows From your featurephone press the PROGRAMME key Select Key programming Select the Programmable Key you want to programme Press t...

Страница 112: ... key Ô until System Programming is displayed Select System Programming Enter the System Programming Password and select Lines Scroll Down and select LCR Codes Select LCR On to activate the feature Enter in a code index 01 50 Enter an input code Up to 5 digits Press Confirm This is the code dialed by the user Enter an output code Up to 9 digits This is the code that will be inserted before the tele...

Страница 113: ...h can also be used The maximum number of line interfaces that can be provided is 16 12 channels and 4 PSTN lines or 2 ISDN basic rate accesses The line modules are installed in the two network card slots on the CCU Presentation of Lines on the Featurephones Programmed Featurephone keys in Key system mode The Featurephone keys are programmed with Lines 1 8 in the case of the V8 and Lines 1 16 in th...

Страница 114: ...the Featurephone From the Extension you wish to customise press the PROGRAMME Key The following screens show what appears when the Key is pressed The menu options displayed apart from System programming can be accessed and programmed from any extension and are used to configure the individual extension 1 2 EXTENSION SETUP Auto answer Key programming Headset mode EXTENSION SETUP Ringing options Con...

Страница 115: ... 47 Key programming Keys select lines if lines connected See page 47 Headset mode Headset on Headset off Headset mode off See page 47 Ringing options Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Tone 6 Tone 1 See page 47 Contrast options Level 1 Level 2 Level 3 Level 4 Level 3 See page 48 Background Music Background Music Off See page 49 ...

Страница 116: ...en the various screens Select System programming Selecting System programming from any Extension other than the programming Extension will result in the prompt Programming refused being displayed The following screen is displayed Enter system password Cancel Enter the System Programming Password which is 1111 by default Note You can also enter system programming by dialling 1111 at the Programming...

Страница 117: ... Select option Night Service Music on hold Line key light 3 4 Select option Change greetings Call logging Timers Select option Door Intercom PA amplifier CLI store 5 6 Select option Class codes Reset options Set V 24 Baud Rate Select option BT Numbers VM Capacity VM Capacity Used 7 8 Select option Account Codes PABX Mode Commission System Select option Dial Name Directory Exit ...

Страница 118: ...ashing on hold See page 89 Change greetings Auto attendant day Auto attendant night Courtesy service day Courtesy service night Default messages See page 78 See page 66 Call logging Call logging off Call logging off Restricted call log on Enable Xon X off Print Log Call logging off See page 84 Timers Recall on hold Recall on transfer Divert on no answer Courtesy delay Open the door Door Intercom r...

Страница 119: ... Stores unanswered calls See page 37 Class codes Table 2 Table 3 Allowed Table Restricted Table Not programmed See page 62 Reset options Reset Reset to default Not applicable See page 96 Set v24 baud rate 4800 baud 9600 baud 19200 baud 38400 115200 115200 baud See page 85 BT Numbers See page 10 VM Capacity 20 messages See page 67 VM Capacity Used See page 67 Account Codes Account codes off See pag...

Страница 120: ...idual CLI stores Sys Speed no override Voice boxes Select option Extension disconnect VM Capacity Used Permanent CLIR 5 6 Select option Permanent COLR No call logging External diversion Select option Examine passwords Restrict use of PA Port swapping 7 8 Select option Hot line Manager secretary Tele secretary Select option 25 Hz Ringing Reverse Cadence Keypad feedback 9 10 Select option Flexible N...

Страница 121: ...acity Used See page 67 Permanent CLIR Not programmed See page 101 Permanent COLR Not programmed See page 102 No call logging Not programmed See page 84 External Diversion No trunk to trunk See page 86 Examine passwords Extension lock password Voicemail password System voicemail box Default 123 Default 1111 Default 1111 See page 89 Restrict use of PA All Extensions can make announcements See page 3...

Страница 122: ...es Group programming Incoming ringing Select option Outgoing Restriction Incoming calls only Outgoing Groups 3 4 Select option Outgoing Line Priority PABX group System Voicemail Box Select option LCR Codes LCR Timebands CLI Programming 5 6 Select option DDI Programming PSTN programming ISDN programming Select option PRI Programming Exit ...

Страница 123: ...ABX group Not programmed See page 86 System Voicemail Box Not programmed See page 74 LCR Codes None programmed See Page 42 LCR timebands Not Programmed See Page 42 CLI Programming Not programmed See page 99 DDI Programming Not programmed See Page 99 PSTN Programming Loop calling Guarded Clear CDS Detection Dial Tone Detect None None None None See page 93 See page 94 See page 94 See page 95 See Pag...

Страница 124: ...Directory Service Simple 78 DIRECTORY SERVICES 78 Disconnecting Extensions 87 Display Contrast 47 Menus 14 Prompts 14 Display Keys 14 Display Messages 32 Divert All 21 Busy 22 Follow Me 21 No Answer 22 Do Not Disturb 48 Door Intercom 80 Door Open 82 Edit Keys 15 Equipped Lines 87 Extension Lock 48 Extension Reset 51 Featurephone 12 Mounting 13 Forward Recall 42 Function Keys 17 Getting started 18 ...

Страница 125: ...ng Back 30 Ringing tones 46 S bus 102 Scroll Keys 15 Speed Dial Standard telephone 28 System 32 Standard telephone 26 Swapping Extensions 89 System Description 8 Options 9 System programming 47 112 T and S interfaces 103 Tele secretary 101 Text entry 15 Time and Date 58 Timers 95 Transfer 27 External 20 Internal 20 Trunk to trunk 20 21 22 23 25 Prohibition 88 Voicemail 65 Volume Key 16 Weekend Ser...

Страница 126: ...mmunications plc 2008 Registered Office 81 Newgate Street London EC1A 7AJ Registered in England No 1800000 Produced by BT Business Information Systems Marketing Cover designed by H P Graphics Limited 9968 PHME 42397 05 05 Part No 2730 31000 7 Printed on paper which meets international environmental standards The CE Marking on this equipment indicates Compliance with the following This device confo...

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