Fault diagnosis
2016-10-28 / DIS 820_58300000190984_ara_en_c
Copyright by BSH Hausgeräte GmbH
Page 10 of 17
Fault
Possible cause
Troubleshooting
Basic settings cannot be saved after
making changes
Not a fault.
-
In the basic settings, the customer can adjust the appliance to his own
requirements within the specified framework (see instruction manual). Occasionally,
the customer may find that he/she is unable to permanently save the altered basic
settings.
► Advise customer:
Proceed as follows in order to saved the altered basic settings:
- Press and hold the "key" symbol for 4 seconds (example: this will switch the
display c2 "up" (for example to c7)).
- Please do not let this confuse you: to save, press the "key" firmly with your finger
and hold it down for the full 4 seconds!
- The new setting will be saved.
Metal frame has come away from glass
Soiling of the glued joint by detergent
when glued joint was established.
Boiled-over food or other similar soiling
which reacts with the adhesive over a
longer period of time and causes it to sep-
arate from the frame.
-
Solution: replace the defective glass ceramic part.
-
Starting one month after installation of the appliance, an eFSB with good-quality
photos must be created for this fault in order for a decision on repair costs to be
made.
Frying sensor function not available
Function not present.
► Advise customer:
Only certain appliances feature the frying sensor function.
Poor frying results when using the frying
sensor function
Frying sensor function not used correctly.
-
Use BSH pans for the frying sensor function wherever possible: ([ HZ390210]
- 15 cm / [ HZ390220] - 19 cm / [ HZ390230] - 21 cm / [ HZ390240] - 28 cm
diameter)
► Advise customer:
The following procedure should be implemented in order to use the frying sensor
function correctly:
- Select a suitable temperature setting.
- Preheat an empty frying pan (without oil or butter).
- The initial temperatures of the frying pan and the cooking zone should be as close
as possible. If the cooking zone is hotter than the frying pan (or vice versa), the
temperature sensor will not be activated correctly when using the frying sensor
function.
- The size and position of the frying pan on the cooking zone must match.
- Do not cover the frying pan with a lid. Otherwise, the function will not work
properly. You can use a protective screen to prevent splashing.
