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11 - 11
TROUBLESHOOTING AND ROUTINE MAINTENANCE
Phone Line or Connections
Dialling does not work.
(No dial tone)
Check the MFC is plugged in.
Check for a dial tone. If possible, call your MFC to hear it answer. If there
is still no answer, check the telephone line cord connection and make
sure all telephone connections are secured. If there is no ringing when
you call your MFC, ask your telephone company to check the line.
Change Tone/Pulse setting. (See
Setting Tone or Pulse dialling mode
(Not available in New Zealand)
Receiving Faxes
Cannot receive a fax.
Make sure the MFC is in the correct receiving mode for your setup.
(See
If you frequently encounter interference on the phone line, try changing
the menu setting of Compatibility to
Basic
or
Normal
.
If you connect your MFC to PBX, PABX or ADSL, set the menu setting
of Phone Line Type to your phone type. (See
Sending Faxes
Cannot send a fax.
Make sure that the Fax
key is illuminated. (See
Ask the other party to check that receiving machine has paper.
Print the Transmission Verification Report and check for an error.
(See
Transmission Verification
Report says ‘Result:NG’ or
‘Result:ERROR’.
There is probably temporary noise or static on the line. Try sending the
fax again. If you send a PC FAX message and get ‘Result:NG’ on the
Transmission Verification Report, your MFC may be out of memory.
To gain extra memory, you can turn off Fax Storage (see
on page 6-2), print fax messages in memory (see
on page 4-5) or cancel a Delayed Fax or Polling Job
(see
on page 3-10). If the problem
continues, ask the telephone company to check your phone line.
If you frequently get transmission error with possible interference on the
phone line, try to change the menu setting of Compatibility to
Basic
or
Normal
. (See
If you connect your MFC to PBX, PABX or ADSL, set the menu setting
of Phone Line Type to your phone type. (See
Poor sending quality.
Try changing your resolution to
Fine
or
S.Fine
. Make a copy to check
your MFC’s scanner operation.
Vertical black lines when
sending.
If the copy you made shows the same problem, your scanner is dirty.
(See
DIFFICULTY
SUGGESTIONS