Troubleshooting
131
B
Transmission Verification Report
says
RESULT
:
NG
.
There is probably temporary noise or static on the line. Try sending the fax again.
If you send a PC FAX message and get
RESULT
:
NG
on the Transmission
Verification Report, your machine may be out of memory. To gain extra memory,
you can turn off Memory Receive (See Advanced User’s Guide:
Turning off
Memory Receive operations
.), print fax messages from the machine’s memory
(See Advanced User’s Guide:
Printing a fax from the memory
.), or cancel a
Delayed Fax or Polling Job. (See
(See Advanced User’s Guide:
Checking and canceling waiting jobs
.) If the
problem continues, ask the telephone company to check your telephone line.
If you often get transmission errors due to possible interference on the telephone
line, try changing the machine’s Compatibility setting to
Basic(for VoIP)
.
(See
Telephone line interference / VoIP
Sent faxes are blank.
Make sure you are loading the document correctly. (See
Vertical black lines when sending.
Black vertical lines on faxes you send are typically caused by dirt or correction fluid
on the glass strip. Clean the glass strip. (See
Handling Incoming Calls
Difficulty
Suggestions
The machine “hears” a voice as a
CNG Tone.
If Easy Receive is set to
On
, your machine is more sensitive to sounds. It may
mistakenly interpret certain voices or music on the line as a fax machine calling
and respond with fax-receiving tones. Deactivate the machine by pressing
.
Try avoiding this problem by turning Easy Receive to
Off
.
(See
Sending a fax call to the machine.
If you answered on an extension telephone, press your Fax Receive Code (the
factory setting is
l
5 1
). If you answered on the external telephone (connected to
the EXT. jack), press
Fax Start
, and then press
Receive
to receive the fax.
When your machine answers, hang up.
Custom features on a single line.
If you have Call Waiting, Call Waiting/Caller ID, Caller ID, RingMaster, Voice Mail,
an answering machine, an alarm system or other custom feature on a single
telephone line with your machine, it may create a problem sending or receiving
faxes.
For example:
If you subscribe to Call Waiting or another custom service and its
signal comes through the line while your machine is sending or receiving a fax, the
signal can temporarily interrupt the faxes. Brother's ECM (Error Correction Mode)
feature should help overcome this problem. This condition is related to the
telephone system industry and is common to all devices that send and receive
information on a single, shared line with custom features. If avoiding a slight
interruption is crucial to your business, we recommend using a separate
telephone line with no custom features.
Copying Difficulties
Difficulty
Suggestions
Cannot make a copy.
Call your administrator to check your Secure Function Lock Settings.
Vertical black lines or streaks
appear in copies.
Black vertical lines on copies are typically caused by dirt or correction fluid on the
glass strip. Clean the glass strip, scanner glass, and the white bar and white
plastic above them. (See
Sending Faxes (continued)
Difficulty
Suggestions
