
Troubleshooting
193
6
If you are having difficulty with your machine
6
IMPORTANT
• For technical help, you must call Brother customer service or your local Brother dealer.
• If you think there is a problem with your machine, check the chart below and follow the troubleshooting
tips. You can solve most problems yourself.
• If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit http://solutions.brother.com/.
Printing difficulties
Difficulties
Suggestions
No printout.
Check that the correct printer driver has been installed and chosen.
Check to see if the Touchscreen is showing an error message.
(See
Error and maintenance messages
Check the machine is online:
(Windows
®
7 and Windows Server
®
2008 R2)
Click the
(
Start
) button >
Devices and Printers
. Right-click
Brother HL-XXXX
series
and click
See what's printing
. Click
Printer
. Make sure you clear the check
mark before
Use Printer Offline
.
(Windows Vista
®
and Windows Server
®
2008)
Click the
(
Start
) button >
Control Panel
>
Hardware and Sound
>
Printers
.
Right-click
Brother HL-XXXX series
. Make sure you clear the check mark before
Use Printer Offline
.
(Windows
®
XP and Windows Server
®
2003)
Click the
Start
button >
Printers and Faxes
. Right-click
Brother HL-XXXX series
.
Make sure you clear the check mark before
Use Printer Offline
.
(Windows
®
8 and Windows Server
®
2012)
Move your mouse to the lower right corner of your desktop. When the menu bar
appears, click
Settings
>
Control Panel
. In the
Hardware and Sound
(Hardware)
group, click
View devices and printers
. Right-click the
Brother HL-XXXX Printer
>
See what’s printing
. If printer driver options appear, select your printer driver. Click
Printer
in the menu bar. Make sure you clear the check mark before
Use Printer
Offline
.
(For Windows Server
®
2012 R2) Click
Control Panel
on the
Start
screen. In the
Hardware
group, click
View devices and printers
. Right-click the
Brother
HL-XXXX Printer
>
See what’s printing
. If printer driver options appear, select your
printer driver. Click
Printer
in the menu bar. Make sure you clear the check mark
before
Use Printer Offline
.
Contact your administrator to check your Secure Function Lock settings.
Make sure the interface is set to
Auto
on the machine (see how to change the
interface on page 94).