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You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers
the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/.
Identifying your problem
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First, check the following:
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The AC power cord is connected properly and the printer is turned on.
All of the protective parts have been removed.
The toner cartridges and drum units are installed properly.
The top and back covers are fully closed.
Paper is inserted properly in the paper tray.
The interface cable is securely connected to the printer and the computer.
The correct driver for the printer has been chosen and is installed.
The computer is set up to connect to the correct printer port.
Printer does not print:
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If you did not solve your problem with the above checks, identify your problem and then go to the page
suggested below.
LCD Messages
(See
Paper handling
(See
Paper jams and how to clear them
Other problems
(See
Pages are printed, but there are problems with:
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Print quality
(See
Printout is incorrect
(See
Troubleshooting
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