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Troubleshooting
41
8
I want to check my network devices are working properly.
Question
Interface Solution
Is your Brother machine,
access point/router or
network hub turned on?
wired/
wireless
Make sure you have confirmed all instructions in
Where can I find Brother
machine's network settings,
such as IP address?
wired/
wireless
Print the Printer Settings Page. See
Printing the Printer Settings Page
How can I check the link
status of Brother machine?
wired/
wireless
Print the Printer Settings Page and check that
Ethernet Link Status
or
Wireless Link Status
is
Link OK
.
If the
Link Status
shows
Link Down
or
Failed to Associate
, start over
again from the
Can you “ping” Brother
machine from your
computer?
wired/
wireless
Ping to Brother machine from your computer using the IP address or the
node name.
Successful
i
Your Brother machine is working correctly and connected
to the same network as your computer.
Unsuccessful
i
Your Brother machine is not connected to the same
network as your computer.
(Windows
®
)
Ask the network administrator and use the Network Connection Repair
Tool to fix the IP address and the subnet mask automatically. For the
detail of the Network Connection Repair Tool, see
the IP address and the Subnet Mask using the Network Connection
Repair Tool.
Is your Brother machine assigned with an available IP
(Macintosh)
Confirm if the IP address and the Subnet Mask are set correctly. See
Confirm the IP address and the Subnet Mask
in the
machine assigned with an available IP address?
Is the Brother machine
connecting to the wireless
network?
wired/
wireless
Print the WLAN report for confirm the state of the wireless connection. (For
how to print, see
Printing the WLAN report (For HL-2270DW)
If there is an error code on the printed WLAN report see Troubleshooting in
the
Quick Setup Guide
.
I have checked and tried all
of above, however, I'm still
having problems. Is there
anything else I can do?
wired/
wireless
See the instructions supplied with your WLAN access point/router to find the
SSID and the Network Key information and set them correctly. For details of
the SSID and the Network Key, See Is your SSID correct? and Is your
Network Key correct? in the