TROUBLESHOOTING 6 - 15
Solving print problems
Problem
Recommendation
The printer prints
unexpectedly or it prints
garbage data.
■
Make sure the printer cable is not too long. We recommend that you use a
parallel cable of less than 2 metres (6 feet) in length.
■
Make sure that the printer cable is not damaged or broken.
■
If you are using an interface-switching device, remove it. Connect your
computer directly to your printer, and then try again.
■
Check that you have chosen the appropriate printer driver with ‘Set as
Default’.
■
Make sure that the printer is not connected to the same port that is also
connected to a storage device or scanner. Take away all other devices and
connect the port only to the printer.
■
Turn off Printer Status Monitor in the Device Options tab in the printer driver.
The printer cannot print full
pages of a document. An error
message
OVERRUN
is
printed.
■
Press the Control panel button to print the data left in the printer.
■
If this does not clear the error, reduce the complexity of your document or
reduce the print resolution.
The printer cannot print full
pages of a document. An error
message
MEMORY
FULL
is
printed.
■
Press the Control panel button to print the data left in the printer.
■
Reduce the print resolution or reduce the complexity of your document.
My headers or footers appear
when I view my document on
the screen but they do not
show up when I print it.
■
Most laser printers have a restricted area that cannot be printed on. This
unprintable area is usually the first two lines and the last two lines of a page
(leaving 62 printable lines). Adjust the top and bottom margins of your
document to allow for this.