Troubleshooting and other information
59
A
If you are having difficulty with your machine
A
IMPORTANT
• For technical help, you must call Brother customer service or your local Brother dealer.
• If you think there is a problem with your machine, check the chart below and follow the troubleshooting
tips. Most problems can be easily resolved by yourself.
• If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://support.brother.com.
Printing difficulties
Difficulties
Suggestions
No printout.
Check that the correct printer driver has been installed and chosen.
Check to see if the LEDs are indicating any error.
(See
on page 37 and
Check the machine is online:
(For Windows Server
®
2012 R2)
Click
Control Panel
on the
Start
screen. In the
Hardware and Sound
group, click
View devices and printers
. Right-click
Brother HL-XXXX
. Click
See what’s printing
. If printer driver options appear, select your printer driver. Click
Printer
in the menu bar and make sure
Use Printer Offline
is not selected.
(For Windows
®
8 and Windows Server
®
2012)
Move your mouse to the lower right corner of your desktop. When the menu bar
appears, click
Settings
, and then click
Control Panel
. In the
Hardware and Sound
group, click
View devices and printers
. Right-click
Brother HL-XXXX
and click
See what’s printing
. Click
Printer
and make sure
Use Printer Offline
is not
selected.
(Windows
®
7 and Windows Server
®
2008 R2)
Click the
(
Start
) button >
Devices and Printers
. Right-click
Brother HL-
XXXX
and click
See what’s printing
. Click
Printer
and make sure
Use Printer Offline
is cleared.
(Windows Vista
®
and Windows Server
®
2008)
Click the
(
Start
) button >
Control Panel
>
Hardware and Sound
>
Printers
.
Rightclick
Brother HL-XXXX
. Make sure
Use Printer Online
is not listed. If it is
listed, click this option to set the driver Online.
(Windows
®
XP and Windows Server
®
2003)
Click the
Start
>
Printers and Faxes
. Right-click
Brother HL-XXXX
. Make sure
Use Printer Online
is not listed. If it is listed, click this option to set the driver Online.
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