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Home > Troubleshooting > Telephone and Fax Problems
Telephone and Fax Problems
Related Models : MFC-L2710DW/MFC-L2713DW/MFC-L2715DW/MFC-L2716DW/MFC-L2730DW/
MFC-L2750DW/MFC-L2751DW/MFC-L2770DW/MFC-L2771DW
Telephone Line or Connections
Difficulties Suggestions
Dialling does not work. (No dial tone) Check all line cord connections. Make sure the telephone
line cord is plugged into the telephone wall socket and the
LINE socket of the machine. Make sure your machine has
a dial tone by pressing the Hook button in Fax mode. If
you subscribe to DSL or VoIP services, contact your
service provider for connection instructions.
(Available only for some countries.)
Change the Tone/Pulse setting.
Send a manual fax by pressing Hook button, and dialing
the number. Wait to hear fax-receiving tones before
pressing Start button.
If there is no dial tone, connect a known working
telephone and telephone line cord to the socket. Then lift
the external telephone’s handset and listen for a dial tone.
If there is still no dial tone, ask your telephone company
to check the line and/or wall socket.
The machine does not answer when called. Make sure the machine is in the correct receive mode for
your setup.
Check for a dial tone. If possible, call your machine to
hear it answer. If there is still no answer, check that the
telephone line cord is plugged into the telephone wall
socket and the LINE socket of the machine. Make sure
your machine has a dial tone by pressing the Hook button
in Fax mode. If there is no ringing when you call your
machine, ask your telephone company to check the line.
Handling Incoming Calls
Difficulties Suggestions
Sending a Fax Call to the machine. If you answered on an extension or external telephone,
press your Remote Activation Code (the factory setting is
*51 (*91 for New Zealand)). If you answered on the
external telephone, press the Start button to receive the
fax.
When your machine answers, hang up.
Custom features on a single line. If you have Call Waiting, Call Waiting/Caller ID, Caller ID,
Voice Mail, an answering machine, an alarm system or
other custom feature on a single telephone line with your
machine, it may create a problem sending or receiving
faxes.
For Example: If you subscribe to Call Waiting or some
other custom service and its signal comes through the
line while your machine is sending or receiving a fax, the
signal can temporarily interrupt or disrupt the faxes.
Brother’s ECM (Error Correction Mode) feature should
help overcome this problem. This condition is related to
the telephone system industry and is common to all
devices that send and receive information on a single,
shared line with custom features. If avoiding a slight
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