Troubleshooting
107
B
Printing difficulties
Difficulties
Suggestions
No printout.
Check that the machine is plugged in and the power switch is turned on.
Check that the toner cartridge and drum unit are installed correctly. (See
Check the interface cable connection on both the machine and your computer.
(See the
Quick Setup Guide
.)
Check that the correct printer driver has been installed and chosen.
Check to see if the LCD is showing an error message. (See
Check the machine is online:
(Windows
®
7 and Windows Server
®
2008 R2) Click the
Start
button and
Devices and Printers
. Right-click
Brother DCP-XXXX Printer
. Make sure
that
Use Printer Offline
is unchecked.
(Windows Vista
®
) Click the
Start
button,
Control Panel
,
Hardware and
Sound
, and then
Printers
. Right-click
Brother DCP-XXXX Printer
. Make
sure that
Use Printer Offline
is unchecked.
(Windows
®
XP and Windows Server
®
2003/2008) Click the
Start
button and
choose
Printers and Faxes
. Right-click
Brother DCP-XXXX Printer
. Make
sure that
Use Printer Offline
is unchecked.
(Windows
®
2000) Click the
Start
button and choose
Settings
and then
Printers
. Right-click
Brother DCP-XXXX Printer
. Make sure that
Use Printer
Offline
is unchecked.
Contact your administrator to check your Secure Function Lock settings.
If either the Cyan, Magenta or Yellow toner reaches the end of its life while
printing a colour document, the print job cannot be completed. You can
choose to start the print job again in Mono mode, as long as black toner is
available. See
Basic tab
in the
Software User's Guide
.
The machine prints unexpectedly
or it prints garbage.
Press
Job Cancel
to cancel print jobs.
Check the settings in your application to make sure it is set up to work with
your machine.
The machine prints the first couple
of pages correctly, then some
pages have text missing.
Check the settings in your application to make sure that it is set up to work with
your machine.
Your computer is not recognising the machine’s input buffer’s full signal. Make
sure that you connected the interface cable correctly. (See the
Quick Setup
Guide
.)
The headers or footers appear
when the document displays on the
screen but they do not show up
when it is printed.
There is an unprintable area on the top and bottom of the page. Adjust the top and
bottom margins in your document to allow for this. (See
The machine does not print on both
sides of the paper even though the
printer driver setting is Duplex.
Check the paper size setting in the printer driver. You need to choose A4 [60 to
105 g/m
2
].
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