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Home > Troubleshooting > If You Are Having Difficulty with Your Machine > Network Problems > Your
Brother Machine Cannot Scan over the Network
Your Brother Machine Cannot Scan over the Network
Related Models : ADS-2700W
Cause Action Interface
You did not select Accept
in the security alert dialog
box during the Brother
Device installation,
applications’ start-up
process, or when using
the scanning features. If you did not select Accept in the security alert dialog box, the firewall
function of your security software may be denying access. Some
security software may block access without showing a security alert
dialog box.
To allow access, see your security software instructions or ask the
manufacturer. Wired/Wireless
Your security software
blocks your machine's
access to the network.
(The Network scanning
feature does not work. )
• Windows
®
Configure the third-party Security/Firewall Software to allow
Network scanning. To add port 52515-52614 for Network scanning,
enter the information below:
-
Name
Type any description, for example Brother NetScan.
- Port number
Type 54925.
- Protocol
Both TCP and UDP are selected.
See the instruction manual that came with your third-party
Security/Firewall Software or contact the software manufacturer.
• Mac
Reinstall the driver.
Wired/Wireless
Your security software
blocks your machine's
access to the network. The following port numbers are used for Brother network features:
•
Network scanning, Remote Setup
Port number 5566/Protocol TCP
• Network scanning (Brother iPrint&Scan)
Port number 54921/Protocol TCP
• BRAdmin Light
Port number 161/Protocol UDP
For information about how to open the port, see the security software
instructions or ask the manufacturer.
Wired/Wireless
Your Brother machine was
not assigned an available
IP address. Confirm the IP address and the Subnet Mask.
Verify that both the IP addresses and Subnet Masks of your computer
and the Brother machine are correct and located on the same
network.
For more information about how to verify the IP address and the
Subnet Mask, ask your network administrator. Wired/Wireless
You cannot connect the
Brother machine to the
network using wireless
capabilities.
Press
Settings
>
Network
>
WLAN
>
WLAN Status
>
Status
. If the LCD displays
Connection Failed:
, ask your
network administrator whether your IP address is valid or not.
Wireless
Because the machine
does not support SMB 2.0,
Kerberos authentication,
or DFS, Network scanning
cannot be used. Change the server settings or change the destination folder where
your document will be stored in the Scan to Network Profile from Web
Based Management. Wired/Wireless
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