2-21
Confidential
4.3
Troubleshooting for Document / Card Feeding Problems
4.3.1 Multiple documents are fed
4.3.2 Document becomes wrinkled
<User Check>
• Check that the document is not bent, torn, or wrinkled.
• Check that paper used for the document is not thinner than the standard.
• Check that the document is not damp.
• Check that the machine is not scanning a glossy paper used in magazines and others.
Step
Cause
Remedy
1
Separation arm coming off
Reattach the separation arm.
2
Separation spring coming off
Reattach the separation spring.
3
Abrasion of the separation pad
Replace the separation pad ASSY.
4
Abrasion of the pick-up roller
Replace the pick-up roller ASSY.
<User Check>
• Check that the document guide is adjusted to suit the document size.
• Check that the document is not curled.
Step
Cause
Remedy
1
Abrasion of the pick-up roller
Replace the pick-up roller ASSY.