Troubleshooting
Appendix
A-7
MAI
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EN
A
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E A
ND T
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U
B
LES
HO
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G
A
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While embroidering
The sewing light
does not come on.
The sewing light is damaged.
Contact your authorized dealer or the nearest
Brother authorized service center.
–
“Light” is set to “OFF” in the settings screen.
Change the setting to “ON”.
B-11
Embroidery unit
does not operate.
Embroidery unit is not attached correctly.
Reattach the embroidery unit correctly.
B-26
Embroidery frame was attached before the unit
was initialized.
Remove the embroidery frame, and then
perform the initialization process correctly.
B-27
Symptom
Probable Cause
Remedy
Reference
Machine does not
operate.
“Start/Stop” button was not pushed.
Press the “Start/Stop” button.
B-4
The bobbin winder shaft is pushed to the right.
Move the bobbin winder shaft to the left.
B-14
There is no pattern selected.
Select a pattern.
B-34
Presser foot is not lowered.
Lower the presser foot.
B-2
Frame-securing lever was not lowered.
Lower frame-securing lever after installing
embroidery frame.
B-33
Needle breaks.
Needle is installed incorrectly.
Reinstall the needle correctly.
B-23
Needle clamp screw is not tightened.
Tighten the needle clamp screw.
B-23
Needle is turned or bent.
Replace the needle.
B-23
Using improper needle or thread for the
selected fabric.
Check the information about the needle and
thread to be used.
B-23
Upper thread tension is too tight.
Adjust the thread tension.
E-26
Spool cap is set incorrectly.
Check the method for attaching the spool cap,
then reattach the spool cap.
B-14
There are scratches around the opening in the
needle plate.
Replace the needle plate, or consult your
authorized Brother dealer.
–
There are scratches around the opening in the
presser foot.
Replace the presser foot, or consult your
authorized Brother dealer.
A-5
There are scratches on the bobbin case.
Replace the bobbin case, or consult your
authorized Brother dealer.
A-2
Needle is defective.
Replace the needle.
B-23
A bobbin designed specifically for this machine
is not used.
Incorrect bobbins will not work properly. Only
use a bobbin designed specifically for this
machine.
B-14
Upper threading is incorrect.
Check the steps for threading the machine and
rethread the machine.
B-19
Bobbin is set incorrectly.
Reset the bobbin correctly.
B-17
Embroidery foot is attached incorrectly.
Attach the embroidery foot correctly.
A-5
Needle breaks.
Stabilizer is not attached to fabric being
embroidered.
Attach stabilizer.
B-29
Bobbin thread is incorrectly wound.
Use a correctly wound bobbin.
B-14
Symptom
Probable Cause
Remedy
Reference
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