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- Issue 02a - (03 October 2011)

M7208 Telephone User Guide

IP Office

Содержание IP Office M7208

Страница 1: ... Issue 02a 03 October 2011 M7208 Telephone User Guide IP Office ...

Страница 2: ...ly utilized by End User License types Designated System s License DS End User may install and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location or other spe...

Страница 3: ...nce Directory 6 38 6 1 Viewing Contacts Details 39 6 2 Make a Call from the Directory 39 6 3 Adding a New Contact 39 6 4 Add a Contact from the Call Log Call Log 7 42 7 1 Accessing the Call Log 43 7 2 Viewing Call Details 44 7 3 Making a Call 44 7 4 Deleting a Record 44 7 5 Adding a Record to Your Contacts Voicemail 8 46 8 1 Message Waiting Indication 46 8 2 Checking Messages 46 8 3 Send a Call to...

Страница 4: ...6 Call Appearance Button 74 13 7 Call Coverage Button 74 13 8 Do Not Disturb 75 13 9 Do Not Disturb Exceptions 75 13 10 Follow Me 75 13 11 Follow Me Here 75 13 12 Follow Me To 75 13 13 Forward on Busy 75 13 14 Forward on No Answer 75 13 15 Forward Unconditional 76 13 16 Group 76 13 17 Idle Line Preference 76 13 18 Internal Twinning 76 13 19 Line Appearance Button 76 13 20 Logged Out 76 13 21 Login...

Страница 5: ...M7208 Telephone User Guide Page 5 Issue 02a 03 October 2011 IP Office Telephone Overview Chapter 1 ...

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Страница 7: ...lume 01 Call Spk The bottom right button is fixed as a Handsfree speaker button This can be used to answer calls handsfree on the phone s speaker or headset if the phone has a headset connected 1 2 Which Telephone System The IP Office telephone system can operate in a number of modes This guide is for a system operating in IP Office Standard Version mode To check what system you are one press Feat...

Страница 8: ...op the current call Volume Controls Increase or decrease the volume during a call Handsfree Speaker The bottom right button is fixed as a handsfree speaker button You can press this button to answer or make a call in handsfree speakerphone mode You can also press it to switch from the handset to the speaker during a call The button is lit when the phone is on the speaker The button layout is indic...

Страница 9: ...e an transfer enquiry call to another number Pressing Feature 70 again to completes the transfer Call Park Feature 74 Park your current call The park slot number used is based on your extension number For example for extension XXX the first parked call is assigned to park slot XXX0 the next to XXX1 and so on up to XXX9 Any user can unpark the call by entering that park slot number Call Unpark Feat...

Страница 10: ...he button should dial Internal Autodial User Button Feature 2 This feature allow you to create a user button that matches another user s extension number The button can then be used to call the other user The button can also be used to see the current state of the other user The button s icon will flash when the other user has a call alerting them When that is the case pressing the button answers ...

Страница 11: ...embers Call 53 N Pickup a call ringing the members of a group N This does not necessarily have to be a group call Conference Conference Held Calls 47 Start a conference between yourself and any calls that you have on hold Do Not Disturb Switch Do Not Disturb On 08 Set your phone to do not disturb Switch Do Not Disturb Off 09 Switch off do not disturb Add a Do Not Disturb Exception Number 10 N Add ...

Страница 12: ...s been set those functions will use the forward unconditional number if set Switch Forward On Busy On 03 Switch Forward On Busy Off 04 Switch Forward on No Answer On 05 Switch Forward on No Answer Off 06 Group Night Service Status On 20 N Set a group into night service status by entering its extension number N Night Service Status Off 21 N Take a group out of night service status by entering its e...

Страница 13: ...rm If you are configured as a system phone user an S in the phone s display indicates a system alarm 1 7 Tones In addition to ringing you may hear the following tones Page Call Single Loud Beep This tone indicates that your phone is receiving a page call You do not need to take any action to hear the call and you cannot be heard by the person doing the page Short Code Confirmation 2 Loud Beeps The...

Страница 14: ...ho has a phone with a display They will see the extension number your phone 1 10 Notes This guide was written assuming that the telephone system and your phone are using their default settings However the system has a wide range of controls and features that can be used to customize its operation and that of your phone Your system administrator will inform you if they change any settings that will...

Страница 15: ...M7208 Telephone User Guide Page 15 Issue 02a 03 October 2011 IP Office Making Calls Chapter 2 ...

Страница 16: ...back If you call another internal user and they do not answer you can set a callback When you have a callback set the system will call you when the other user next uses ends a call When you answer the callback the system will automatically make another call to the user This function can be assigned to a programmable button This allows it to be accessed in a single key press If the button includes ...

Страница 17: ...ect voice call It calls another extension and has the call automatically answered on handsfree speaker after playing 3 beeps If the called extension does not have a handsfree microphone the user must use the handset if they want to talk The called extension called must support a handsfree speaker If the extension does not or if the extension is not free when called the call is alerts as a normal c...

Страница 18: ...0 To dial a personal speed dial Dial followed by the 2 digit personal speed dial number between 00 to 99 Alternatively you can dial the 2 digit personal speed dial number and then press To dial a system speed dial Dial the 3 digit system speed dial number between 000 to 999 Entering a Personal Speed Dial WARNING Note that no warning is given if the entry is already programmed It is simply overwrit...

Страница 19: ..._ Voluntary Account Code Entry You can choose to enter an account code before making a call or during a call This is done using a programmable button assigned with the Account Code function 2 8 Calling from the Contacts List You can use any directory contacts to make a call You can also use the directory in many telephone functions where you need to select the number for a destination for example ...

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Страница 21: ...M7208 Telephone User Guide Page 21 Issue 02a 03 October 2011 IP Office Answering Calls Chapter 3 ...

Страница 22: ...rent call on hold and answer the waiting call Switching Between Calls You can switch between calls by pressing the call appearance button of the call to which you want to talk The button icons will show which call you are currently talking to A slow flashing icon indicates a call waiting to be answered A steady icon indicates the currently connected call A fast flashing icon indicates a held call ...

Страница 23: ...ll ringing any group of which the you are a member even if the call is not currently alerting on your phone You can use this function even when your group membership is set to disabled 1 Press Feature 75 Default Short Codes Short codes are numbers that you can dial from any types of phone on the telephone system The following are default short codes that may be available on your system Pickup Any ...

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Страница 25: ...M7208 Telephone User Guide Page 25 Issue 02a 03 October 2011 IP Office Call Controls Chapter 4 ...

Страница 26: ...utton will be lit while mute is active 2 To switch mute off press the key again 4 3 Switching Between Calls You can switch between calls by pressing the call appearance button of the call to which you want to talk The button indicators will show which call you are currently talking to A slow flashing icon indicates a call waiting to be answered A steady icon indicates the currently connected call ...

Страница 27: ... allows the phone to receive page calls You can hear the page without needing to take any action However you cannot answer the page The speaker allows the phone to auto answer direct voice calls You can hear the caller and they can hear you without you needing to take any action The same applies for call from other users if you have internal auto answer set on the phone Pressing the Handsfree butt...

Страница 28: ...to switch between the headset and the handset 4 8 Group Listen Using group listen allows you to hear the caller through the phone s handsfree speaker but they only hear speech from your phone s handset microphone rather than the handsfree microphone Group listen is automatically turned off at the end of a call To Turn Group Listen On Press Feature 802 To Turn Group Listen Off Press Feature 802 4 9...

Страница 29: ... s own voicemail settings are used rather than your settings G Group Member In Group A G is shown on your phone s idle display when have been configured as a member of a group and your membership is enabled While this is the case you may receive calls targeted to the group O Out of Service An O is shown on your phone s display when any of the groups of which you are enabled as a member is set to n...

Страница 30: ...ou park a call without specifying a park slot number to be used the system will automatically assign a number based on your extension number plus a single digit For example for extension 201 the first parked call will use park slot number 2010 if available If you already have one parked call the next parked call will use park slot 2011 if available and so on up to 2019 Call park buttons can be con...

Страница 31: ...ly applies to conference calls hosted by your own telephone system Holding your call to a conference hosted on another telephone system will cause that conference to hear your system s music on hold 4 11 2 1 Holding a Call 1 To put your current call on hold press the Hold button or the call s appearance button 2 The held call will be indicated by its appearance key changing to a fast flashing icon...

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Страница 33: ...M7208 Telephone User Guide Page 33 Issue 02a 03 October 2011 IP Office Conference Calls Chapter 5 ...

Страница 34: ...ng Hold or Feature 3 3 Dial the party that you want to add to the conference 4 If they answer and want to join the call press Feature 3 5 If they do not want to join the call or do not answer replace the handset or press Release Return to the held call by pressing its call appearance fast flashing icon 5 2 Adding a Call to a Conference You can add additional parties to an existing conference 1 Pre...

Страница 35: ...n dropping yourself from the conference may end the conference Consult your system administrator for details 5 5 Holding a Conference Call Using the Hold key you can put a conference call on hold in the same way as you can for a normal call The appearance key for the conference call will show a fast flashing icon To take the conference call off hold press the appearance key Important Holding Confe...

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Страница 37: ...M7208 Telephone User Guide Page 37 Issue 02a 03 October 2011 IP Office Directory Chapter 6 ...

Страница 38: ...a network of IP Office telephone systems it includes those groups that the system administrator has configured to be advertised across the network External Contacts These contacts are viewable and useable by all phone users These are two types of external contacts Some external contacts are entered into the telephone system configuration by the system administrator 1 Other external contacts are th...

Страница 39: ...en 1 Press Feature 4 2 Dial the two digit number between 00 to 99 for the personal directory entry to be programmed 3 Enter the number to be dialed by the speed dial Use the button to delete the last digit entered 4 When the number is completed press Hold 5 Enter a name to associate with the number 1 1 2 ABC2abc 3 DEF3def 4 GHI4ghi 5 JKL5jkl 6 MNO6mno 7 PQRS7pqrs 8 TUV8tuv 9 WXYZ9wxyz Backspace 0 ...

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Страница 41: ...M7208 Telephone User Guide Page 41 Issue 02a 03 October 2011 IP Office Call Log Chapter 7 ...

Страница 42: ...u are a member of any groups the system administrator can configure whether your missed calls log should also include missed group calls The hunt group does not necessarily have to have rung your phone It will be recorded as missed if it was presented to the group and not answered by any of the members including you Note 1 Your centralized call log can be turned off by the system administrator If ...

Страница 43: ...yed 3 The call details are displayed Use the and keys to cycle through the values Time and Date The time of the call Count How many time a call of the same type name and number has occurred Only the details of the most recent call are kept in your call log However the count will indicate if the caller has rung or has been rung several times Call Type The type of call record The options are Mis mis...

Страница 44: ...show your call log records Use the key to select which call log records you are viewing The options are All Mis missed calls Ans answered incoming calls and Out outgoing calls Use the up and down buttons to scroll through the records 2 When the required record is highlight press Hold 7 5 Adding a Record to Your Contacts You can add a name and number shown in your call log to your personal contacts...

Страница 45: ...M7208 Telephone User Guide Page 45 Issue 02a 03 October 2011 IP Office Voicemail Chapter 8 ...

Страница 46: ...waiting lamp The icon of a programmable button programmed to Feature 65 will act as a message waiting indicator for new messages That button can then also be used to access the mailbox 8 2 Checking Messages 1 Press Feature 65 or Feature 981 Depending on how your voicemail system is configured you may be asked to entered your voicemail code 2 Follow the voice prompts provided by the system For help...

Страница 47: ...M7208 Telephone User Guide Page 47 Issue 02a 03 October 2011 IP Office Logging In Out Chapter 9 ...

Страница 48: ...in there you return to being logged in on that phone If you remain logged out you are treated the same as being on do not disturb except that all calls to you go to voicemail if available If you have a mobile twinned number the system administrator can configure the system so that calls are still presented to your mobile twin while you are logged out Default Extension Each extension can be configu...

Страница 49: ...ault is 35 N L where N is replaced by your extension number and L by your login code 9 2 Logout You can only log yourself out if you have been given a login code by your system administrator Otherwise the only way to be logged out is if someone else logs in on your phone When that happens if you are not automatically logged back in when they log off or if you want to login over them you can login ...

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Страница 51: ...M7208 Telephone User Guide Page 51 Issue 02a 03 October 2011 IP Office Redirecting Calls Chapter 10 ...

Страница 52: ...unanswered at your phone Forward Unconditional Immediately forward calls Forwarding to voicemail can be selected as an option Do Not Disturb Redirect all calls to voicemail if available or otherwise to busy tone You can set do not disturb exception numbers for calls to which do not disturb if not applied Other users can make priority calls to override your do not disturb Twinning Twinning is a pro...

Страница 53: ... follow me at the extension to which you want your calls redirected Default Short Codes Short codes are numbers that you can dial from any types of phone on the telephone system The following are default short codes that may be available on your system Follow Me Here 12 N Dialed at the extension to which you want you calls redirected Use your own extension number N when dialing the short code Foll...

Страница 54: ...t codes that may be available on your system Cancel All Forwarding 00 Switch off any forwarding Includes forward unconditional forward on busy forward on no answer follow me and do not disturb Set the Forward Unconditional Destination 07 N Set the destination number N for forward unconditional when it is switched on Switch Forward Unconditional On 01 Switch on forward unconditional A destination m...

Страница 55: ...hen you have forward unconditional enabled To Turn Forward Unconditional On 1 Press Feature 4 2 The phone prompts you for the number to which you want calls forwarded If you already had a number set previously that number is displayed 3 Enter the number to which you want to forward the call Press to delete the previous digit 4 If the number matches an internal extension it is saved automatically F...

Страница 56: ... will attempt to redirect forwarded calls to voicemail if they are still unanswered after having rung for your no answer time default 15 seconds This is not always possible for calls that have been forwarded to an external number Using a Programmable Button This function can be assigned to a programmable button This allows it to be accessed in a single key press If the button includes an indicator...

Страница 57: ...mpt to redirect forwarded calls to voicemail if they are still unanswered after having rung for your no answer time default 15 seconds This is not always possible for calls that have been forwarded to an external number Using a Programmable Button This function can be assigned to a programmable button This allows it to be accessed in a single key press If the button includes an indicator it will i...

Страница 58: ...ot Disturb An N is shown on your phone s idle display when you have do not disturb enabled To Turn On Do Not Disturb 1 Press Feature 85 The phone briefly displays Do Not Distrb To Turn Off Do Not Disturb 1 Press Feature 85 The phone briefly displays Allow Calls Default Short Codes Short codes are numbers that you can dial from any types of phone on the telephone system The following are default sh...

Страница 59: ...o uses both a normal desk phone and also needs a mobile phone while moving around the building Your settings are applied to both phones If the secondary is a 1400 1600 9400 9500 9600 M Series T Series phone it will share the same call log and personal directory contacts as available on your primary Similarly message waiting indication for your mailbox is show on both phones T Twinned A T is shown ...

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Страница 61: ...M7208 Telephone User Guide Page 61 Issue 02a 03 October 2011 IP Office Phone Settings Chapter 11 ...

Страница 62: ...ng pattern which is controlled by the telephone system 1 Press Feature 6 2 Press 1 to 4 to select the required ringer sound Whilst the function is active you can also use the and buttons to change the ringer volume 3 The function will automatically cancel after a 5 seconds 11 3 Ringer Volume You can change the ringer volume using the following process You can also adjust the volume while a call is...

Страница 63: ...M7208 Telephone User Guide Page 63 Issue 02a 03 October 2011 IP Office Button Programming Chapter 12 ...

Страница 64: ...ther user has a call alerting them When that is the case pressing the button answers their call When the icon is steady the user is busy Feature Button Feature 3 Set a button to invoke a Feature code Function Button Feature 3 Set a button to invoke a selected telephone system function Default Buttons Feature 3 You can return the function of certain buttons back to their default for this type of ph...

Страница 65: ...ss 2 Press twice 3 Press The following are the default buttons for a M7208 telephone Display 07 Group Pickup Hold Feature Release 06 Transfer 1 2 3 05 Last Number Redial 4 5 6 04 Page Group 7 8 9 03 Conference 0 02 Call Volume 01 Call Spk 12 3 Erasing a Button The process for setting an auto dial button can also be used to erase any programming on a programmable button 1 Press Feature 1 If a secur...

Страница 66: ...stored by the button This can be a partial number which you will complete after pressing the button The button deletes the last digit entered 4 When the number is complete press Hold 12 5 Internal Auto Dial User Button A button set to this function calls another user The button can also be used to see the current state of the other user The button s icon will flash when the other user has a call a...

Страница 67: ...t a currently displayed function 5 If the button has an existing function it is displayed 6 Press Hold to assign the function Otherwise press Feature to return to function selection 7 Press Release to exit programming 12 7 Feature Button This process allows you to store some of the Feature codes that you can dial You can then activate the feature using a single button press Warning This process wi...

Страница 68: ...nd has the call automatically answered on handsfree speaker after playing 3 beeps If the called extension does not have a handsfree microphone the user must use the handset if they want to talk The called extension called must support a handsfree speaker If the extension does not or if the extension is not free when called the call is alerts as a normal call 12 8 3 Call Forwarding All A button set...

Страница 69: ...owever if required internal calls can also be selected When enabled all calls matching the settings are forwarded to the number set as the forward on busy no answer destination That number can be internal or external Busy is defined has having no available call appearance buttons on which further calls can be presented Group calls are not presented when you are busy and so are not forwarded by thi...

Страница 70: ...nal calls alert normally The button s icon is shown when internal auto answer is on 12 8 18 Last Number Redial A button set to this function can be press to redial the number of the last outgoing call that you made You can redial the number of the last outgoing call that you made 12 8 19 Page Group A button set to this function starts the process of making a page call After pressing the button ent...

Страница 71: ...ion briefly display the date and time during a call in place of the caller s name and number 12 8 29 Transfer A button set to this function operates the same as dialing Feature 70 12 8 30 Twinning A button set to this function lets you control your mobile twinning It only applies if you have been configured as a mobile twinning user by your system administrator While your phone is idle the button ...

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Страница 73: ...M7208 Telephone User Guide Page 73 Issue 02a 03 October 2011 IP Office Glossary Chapter 13 ...

Страница 74: ...c The bridged appearance button can be used to retrieve the call if on hold or to join the call if active Bridged appearance buttons are not supported between users on different systems in a Small Community Network 13 6 Call Appearance Button Call appearance buttons are used to represent calls to and from your phone By having several call appearance buttons you are able to answer and make several ...

Страница 75: ...mail on the telephone system will attempt to redirect forwarded calls to voicemail if they are still unanswered after having rung for your no answer time default 15 seconds This is not always possible for calls that have been forwarded to an external number 13 14 Forward on No Answer Forward on no answer redirects calls that have alerted your phone but have not been answered for some reason By def...

Страница 76: ...alls from either extension A typical example for internal twinning would be a user who uses both a normal desk phone and also needs a mobile phone while moving around the building Your settings are applied to both phones If the secondary is a 1400 1600 9400 9500 9600 M Series T Series phone it will share the same call log and personal directory contacts as available on your primary Similarly messa...

Страница 77: ...e button 13 27 Ringing Line Preference This setting is controlled by your system administrator and is normally on When you are not connected to a call if you receive an incoming call ringing line preference will make the alerting appearance button your selected appearance button You can answer the call by just lifting the handset without having to press the button to select it first Without ringin...

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Страница 79: ...9 Directory 69 Do Not Disturb 69 Erase 65 Feature Codes 67 Flash Hook 69 Forward All 68 Forward on Busy 69 Forward on No Answer 69 Forward Unconditional 68 Functions 68 Group Listen 70 Group Page 70 Group Pickup 70 Hook Flash 69 Hunt Group Night Service 70 Inspect 64 Intercom 68 Internal Auto Answer 70 Last Number Redial 70 Log 68 Night Service 70 No Calls 69 Page 70 Park 68 Pickup 70 Priority Cal...

Страница 80: ...one Broken 55 58 69 74 75 Dial Voice Button 68 Dialing Code 23 29 30 34 46 48 53 54 55 56 57 58 77 Direct Call Pickup 23 Direct Pickup Button 69 Direct Voice 17 Directory 38 Add 39 44 Add From Call Log 39 44 Button 69 Make a call 19 39 Display B 13 Contrast 62 Contrast Button 68 D 13 55 75 G 13 29 N 13 58 69 74 O 13 29 S 13 T 13 59 Divert All 55 75 Busy 56 69 75 Divert All Button 69 Divert on Busy...

Страница 81: ...70 Letters Key Top 14 Status 13 Line Appearance 76 Line Preference Idle Line Preference 76 Ringing 77 Listen Group Listen 70 Log Button 68 Login Short Code 11 48 Login Code 76 Logout Short Code 11 48 M Mailbox 71 Short Codes 11 46 Make a call From the Directory 19 39 Make call from Call Log 19 44 Menu Call log 42 Contacts 38 Microphoe Mute 26 Missed 19 39 42 43 44 Missed Calls 76 Group 77 Hunt gro...

Страница 82: ... No Answer 11 54 56 57 Forward Unconditional 11 54 55 Group 11 29 Login 11 48 Logout 11 48 Mailbox 11 46 Park 11 30 Pickup 11 23 Unpark 11 30 Voicemail 11 46 Slot Number 30 77 Small Community Network 77 Sound 62 Speaker 27 Group Listen 28 70 Mute 26 Volume 26 Speech Mute 26 Volume 26 Speed Dial Personal 18 Program 18 System 18 Speed Dial Button 71 Speed Dials Directory 38 Status Letters 13 Supervi...

Страница 83: ...M7208 Telephone User Guide Page 83 Issue 02a 03 October 2011 IP Office ...

Страница 84: ...ts to the detailed specifications at its discretion The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others All trademarks identified by the or are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners This document contains proprietary information of Av...

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