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32
Troubleshooting
POSSIBLE PROBLEM
EASY SOLUTION
Oven will not switch “ON”
•
Check that the power plug is securely inserted into the outlet.
•
Insert the power plug into an independent outlet.
•
Insert the power plug into a different outlet.
•
Reset the circuit breaker if necessary.
I would like to reset my oven
to default factory settings.
•
To restore the oven’s default settings for each function, press and hold
the FAVORITE and FROZEN buttons at the same time for 5 seconds.
NOTE: This will reset connected settings. Reconnect your oven to your
wi-fi and set-up your app.
The LCD display light
has gone out
•
The oven goes into standby mode if not used for 10 minutes. When
in standby mode, the LCD screen will cease to illuminate, however all
function options will still be visible.
•
To re-activate the oven out of standby mode, press the START/STOP
button on the control panel, or turn any dial. The LCD screen will re-
illuminate.
The pizza does not
cook evenly
•
Some large pizzas may brown unevenly in compact ovens. Open the
oven door halfway through the cooking time and turn the pizza 180
degrees for more even darkness. Try using ROTATE REMIND.
The Magnetic Auto-Rack
Eject comes out too far
when I open the door
•
Always open the door slowly and in a controlled manner when the wire
rack is inserted into rack position 3 or 4 to prevent the wire rack from
ejecting too quickly.
I cannot select the
FROZEN FOOD button
•
The FROZEN FOOD button is only selectable for the following
functions: TOAST, BAGEL, PIZZA, REHEAT and COOKIES.
Steam is coming out
from the oven door
•
This is normal. The door is vented to release steam created from high
moisture content food such as frozen breads.
The heating elements
appear to be pulsing
•
Element iQ
®
accurately controls the heat inside the oven by pulsing the
power and adjusting the power level in the heating elements in short
bursts to give accurate temperature control. This is normal.
Water is dripping onto
counter from under door
•
This is normal. The condensation created from high moisture content
food such as frozen breads will run down the inside of the door and can
drip onto the counter.
The temperature reading
on the LCD screen doesn’t
match the temperature
measured inside the oven
•
To ensure the measurements are standardized, the oven temperatures
have been calibrated in the TOAST position (center of the middle
rack with no tray in place). Re-check the temperature in this position,
ensuring not to open the oven door for 30 minutes as heat will escape
each time the door is opened. Note that the ‘preheat’ alert sounds at 75%
of the target temperature.
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