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TRY THESE SOLUTIONS FIRST
If you experience problems with the headset, try these solutions first:
• Change the batteries in the control module (see page 17)
• Make sure the microphone assembly and terminator cover are
secure (see page 10)
• Check that the connection to your radio/belt pack is secure.
WARNING:
Do NOT use the headset if it emits a loud squeal or other loud noise.
Contact Bose customer service if the headset emits any loud or
unusual noise.
OTHER SOLUTIONS
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact
Bose customer service.
Visit: worldwide.Bose.com/Support/B40
worldwide.Bose.com/Support/B40
PROBLEM
WHAT TO DO
No audio/
communications
Check the volume setting on your radio/belt pack.
Make sure the headset cable is securely connected to your
radio/belt pack.
Check the internal settings on your radio/belt pack.
Try a different radio/belt pack.
Try using the headset in a different seat location.
Unplug all non-Bose headsets from the communications system to
determine if there is an uneven load (wired intercom system only).
No audio from
one earcup (dual
headset only)
Make sure you are using the correct XLR connector configuration for
your radio/belt pack.
No noise cancellation
Make sure noise cancellation is powered on (see page 16).
Make sure the batteries are not drained and correctly installed
(see page 17).
Make sure the battery terminals are clean.
Make sure the battery cap is secure.
Check the batteries in your radio/belt pack.
Try using the headset in a different seat location.
Remove the microphone assembly and terminator cover to make
sure there is no damage to the connectors or pins.
TROUBLESHOOTING
