4 3
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E N G
TROUBLESHOOTING
TRY THESE SOLUTIONS FIRST
If you experience problems with the soundbar:
• Make sure the soundbar is connected to a live AC (mains) outlet.
• Secure all cables and make sure all connections are correct.
• Check the status lights (see page 31).
• Move the soundbar 1 – 3 ft (0.3 – 0.9 m) away from possible interference (wireless
routers, cordless phones, televisions, microwaves, etc.).
• Move the soundbar within the recommended range of your mobile device for
proper operation.
• Place the soundbar according to the placement guidelines (see page 13).
• Unplug the power cord for at least 1 minute and reconnect.
OTHER SOLUTIONS
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact
Bose customer service.
Visit: worldwide.Bose.com/contact
SYMPTOM
SOLUTION
Remote is
inconsistent or
doesn’t work
Check the battery to see if it’s installed properly or if it needs to be
replaced (see page 41).
Point the remote directly at the soundbar.
Check that the status light blinks when you press the Volume up,
Volume down, or Mute/Unmute buttons on the remote.
Unplug the power cord for at least 1 minute and reconnect.
