Malfunction or failure
11
Worcester 2000 – 6 721 814 552 (2019/09)
7.2
Ventilation information
The air supply must not be restricted or contaminated.
Ventilation considerations
▶ Do not place objects to hinder the air circulation required by the
appliance.
▶ The installation premises may require ventilation to be fitted
according to its features or use.
8
Malfunction or failure
If you believe there is a problem with your central heating or hot water
supply, before you contact your installer/maintenance engineer and
report the error and appliance type carry out the following checks.
Basic checks
Some items to check before placing a call are:
• Is the electrical power switched on to the appliance?
• Is the programmer/timer set to ON or in an ON period?
• Is the room thermostat set too low?
• Is the cylinder thermostat (if fitted) set too low?
• Is the cold water main turned on?
• Sealed heating system:
– Is the static system pressure (when appliance is cold) between
1 - 1.5 bar?
• Do you have gas?
– Are other gas appliances working, gas cooker/hob for example?
– Has your credit run out on your gas pre-payment meter?
Details of your installer should be available in the Commissioning
Checklist or can be recorded in the following section.
Installer/maintenance engineer
Table 6
Worcester, Bosch Group
The appliance is supported in the UK and Eire by Worcester, Bosch
Group.
Specialist service engineers are available to attend an appliance
breakdown.
Invoices for attendance and repair work carried out on this appliance by
any third party will not be accepted.
• No charge will be made for parts and/or labour providing:
– The appliance fault is found and the appliance is within the
guarantee period. Reasonable evidence of this must be supplied
on request. i.e. a completed Commissioning and service record
and has been regularly serviced.
• A call-out charge will be made where:
– The appliance is outside the guarantee period or has not been
serviced in accordance with the manufacturers instructions.
– Our Field Service Engineer finds no fault with the appliance.
– The cause of breakdown is misuse or with other parts of your
plumbing/heating system, or with equipment not supplied by
Worcester, Bosch Group.
No appliance fault is found on over 30% of all service calls.
▶ In the case of a suspected fault, refer to the basic checks earlier in this
section.
In the event of an appliance fault or breakdown please contact
Worcester, Bosch Group appointments team on 0330 123 9339. Your
advisor will arrange for an engineer to call with the minimum of delay;
under normal circumstances this will be from 1 - 3 working days
(excluding weekends and bank holidays) for priority breakdown
situations (no hot water and/or heating).
8.1
Troubleshooting
The
H
symbol indicates that a fault has occurred. The cause of the fault
is displayed in code (e.g. fault code
214
).
Fig. 8
Example of a fault code
Some faults lead to a shutdown of the appliance, which only starts again
after a reset:
▶ Switch off the appliance and switch it on again.
-or-
▶ Press the
and
arrows simultaneously, until the symbols
H
and
!
are no longer be displayed.
The appliance starts up again. The flow temperature is displayed.
If a fault can not be eliminated:
▶ Contact a Installer/Service Engineer or Worcester, Bosch Group
appointments team on 0330 123 9339.
▶ You will need to provide them with the displayed fault code and the
following appliance data.
– Appliance type and serial number.
– Commissioning date.
Installer/maintenance engineer details
Engineer name:
Company
name:
Company
address:
Telephone:
Email:
0010016301-001
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