Troubleshooting
en-us
33
Issue
Cause and troubleshooting
The program does not start.
Finish in
is activated.
▶
Check whether
Finish in
is activated.
Laundry is caught in the door.
1.
Open the door again.
2.
Remove any trapped laundry.
3.
Close the door.
4.
Press
Start Pause
to start the program.
The washing machine door cannot
be opened.
Temperature is too high.
▶
Wait until the temperature has dropped.
▶
"Terminating the program", Page 25
Water level is too high.
▶
Select a suitable program for draining.
Power failure.
▶
Open the door using the emergency release.
The water is not being pumped
out.
Drain pipe or water outlet hose is blocked.
▶
Clean the drain pipe and the water outlet hose.
Drain pipe or water outlet hose is kinked or trapped.
▶
Ensure that the drain pipe and water outlet hose are not kinked or trapped.
Drain pump is blocked.
▶
"Cleaning the drain pump", Page 27
The water outlet hose is connected too high.
▶
Install the water outlet hose at a maximum height of 39 in. (1 meter).
Pump cap is not correctly assembled.
▶
Correctly assemble the pump cover.
Detergent dosage is too high.
▶
Immediate measure: Mix one tablespoon of fabric softener with 0.5 US quarts
(0.5 liters) of water and pour the mixture into the left-hand compartment (not for
outdoor clothing, sportswear or items stuffed with down).
▶
Reduce the amount of detergent for the next washing cycle with the same load.
Unapproved extension installed on the water outlet hose.
▶
Remove any unapproved extensions from the water outlet hose.
"Connecting the appliance", Page 14
The pump cap is not fully screwed in.
▶
Ensure that the pump cap is screwed in all the way into the appliance. The han-
dle on the pump cap must be in a vertical position.
Water is not flowing in. Detergent
is not being dispensed.
Start Pause
has not been pressed.
▶
Press
Start Pause
.
The filters in the water inlet are blocked.
▶
Clean the filters in the water inflow.
Faucet is turned off.
▶
Turn on the faucet.
The water inlet hose is kinked or jammed.
▶
Ensure that the water inlet hose is not kinked or jammed.
Drum starts rotating briefly several
times.
The unbalanced load detection system eliminates an imbalance by repeatedly redis-
tributing the laundry.
▶
Not a fault – no action required.
Note:
When loading, where possible, place large and small items of laundry to-
gether in the drum. Laundry items of different size distribute themselves better dur-
ing the spin cycle.
The program duration changes
during the wash cycle.
The program operation is optimized electronically. This may change the program
duration.
▶
Not a fault – no action required.
